the utility rules and reulations of norala water...

OPERATIONS

MANUAL

2017 EDITION

Republic of the Philippines

NORALA WATER DISTRICT

Alunan Avenue, Brgy. Poblacion, Norala, South Cotabato

Telefax. No. (083) 234-1313/ Smart- 09292136141 / Globe- 09758473066

e-mail add: [email protected] website: noralawater.gov.ph

mailto:[email protected]

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TABLE OF CONTENTS

I. INTRODUCTION - - - - - - - - - - - - - - - - - - - 3

II. GENERAL INFORMATION

i. Brief History - - - - - - - - - - - - - - - - - - - 4 - 5

ii. South Cotabato Map - - - - - - - - - - - - - - - - - - - 6

iii. Norala Service Area Delineation - - - - - - - - - - - - - - - - - - - 7

iv. Norala Population Projections - - - - - - - - - - - - - - - - - - - 8

v. Norala WD’s Location Map - - - - - - - - - - - - - - - - - - - 9

vi. Norala WD’s Existing Facilities and

Proposed Expansion Projects - - - - - - - - - - - - - - - - - - - 10

vii. Mandates & Functions - - - - - - - - - - - - - - - - - - - 11

viii. Logo - - - - - - - - - - - - - - - - - - - 12

ix. Vision - - - - - - - - - - - - - - - - - - - 13

x. Mission - - - - - - - - - - - - - - - - - - - 14

xi. Performance Pledge - - - - - - - - - - - - - - - - - - - 15

III. ORGANIZATION AND RESPONSIBILITIES

i. Organizational Structure

1. Board of Directors - - - - - - - - - - - - - - - - - - - 16

2. Management - - - - - - - - - - - - - - - - - - - 17

ii. Duties & Responsibilities - - - - - - - - - - - - - - - - - - - 18 - 20

IV. OPERATIONAL CONTROL AND SUPERVISION - - - - - - - - - - - - - - - - - - - 21 - 23

V. OPERATING PROCEDURES

i. WATER PRODUCTION & DISTRIBUTION/OPERATIONS/TECHNICAL

1. Ground Water System Flow Diagram - - - - - - - - - - - - - - - - - - - 24 - 25

2. Service Connection Procedures - - - - - - - - - - - - - - - - - - - 26

3. Disconnection Procedures - - - - - - - - - - - - - - - - - - - 27

ii. COMMERCIAL SERVICES

1. Billing Procedures - - - - - - - - - - - - - - - - - - - 28

2. Cashiering Procedures - - - - - - - - - - - - - - - - - - - 29

3. Complaints Procedures - - - - - - - - - - - - - - - - - - - 30

iii. ADMINISTRATIVE AND FINANCE SERVICES

1. Accounting Procedures - - - - - - - - - - - - - - - - - - - 31

2. Procurement Procedures - - - - - - - - - - - - - - - - - - - 32 - 34

VI. FRONTLINE SERVICES - - - - - - - - - - - - - - - - - - - 35 - 42

VII. UTILITY RULES & REGULATIONS - - - - - - - - - - - - - - - - - - - 43 - 63

VIII. DEFINITIONS OF TERMS AND ACRONYMS - - - - - - - - - - - - - - - - - - - 64

IX. APPENDICES - - - - - - - - - - - - - - - - - - - 65 - 76

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I. INTRODUCTION

NORALA Water District (NWD) Operations Manual presents the general information of NWD; mandates; organization, duties and responsibilities; operating procedures; operation control and supervision adopted by this agency. The objectives of this manual are to prescribe the following:

1. Management information;

2. Management functions and practices; and

3. Detailed procedures and Flow Charts. NWD Operations Manual includes the following: General Information. Information on agency profile, such as Official Logo, brief history of NWD, mandates and functions, its mission and vision, performance pledge, pumping station and areas of operation. Organization and Responsibilities. Organizational Structure as of year 2016, as well as the duties and responsibilities of assigned personnel. Operational Control and Supervision. Describes the powers of authority as well as the supervisory and operational controls. Operating Procedures. Step-by-step procedures and work instructions of NWD. Activity flow charts are used to illustrate the different processes involved in daily operations.

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II. GENERAL INFORMATION

General Description of the Utility

Norala Water District (NWD) is located in the Municipality of Norala, South Cotabato known as the “Rice Bowl of South Cotabato”. Norala is composed of fourteen (14) Barangays, namely: Dumaguil, Kibid, Esperanza, Lapuz, Liberty, San Jose, Lopez Jaena, Matapol, Puti, San Miguel, Simsiman, Tinago, Benigno S. Aquino, Jr. and Poblacion. It has a total of 10,481 households with a population of 46,642 per Philippine Statistic Authority (PSA) according to 2015 census population in which 85% of whom are Ilonggo origins. It has a total land area of 19,440 hectares.

History of Norala Water District

Norala Water District (NWD) was established thru the passage of Sangguniang Bayan Resolution No. 20 dated March 23, 1982 per amended Presidential Decree No. 198, as the enabling law to the creation of water districts. It was granted the Conditional Certificate of Conformance (CCC) No. 213 on September 6, 1982 giving recognition to its existence as a local water district by the Local Water Utilities Administration (LWUA). First set of Board of Directors: Dr. Hilario G. Garcia, M.D - Professional Sector

Mr. Luis S. Arabon - Civic Sector

Mr. Rome G. Barrientos - Education Sector

Mr. Angel G. Grabato - Business Sector

Mrs. Apolonia V. Uy - Women Sector

The Water Supply System was composed of 1 pumping station, concrete reservoir and pipelines systems which were originally managed and operated by the LGU of Norala. NWD became fully operational as a corporate entity when the operation and management was officially transferred by the Local Government Unit (LGU) of Norala on June 6, 1988 under the supervision of Officer-In-Charge Mr. Sancho Balayon together with the first set of appointed Board of Directors. On January 2, 1997, Mr. Carlos M. Lanicia was appointed as General Manager replacing Mr. Sancho Balayon. Due to financial difficulties NWD suffered during these years, able to satisfy its financial obligations and sustain the operation on September 19, 2006, the Local Water Utilities Administration provided major Institutional Development Assistance. LWUA partially took over NWD and appointed Engr. Joven P. Aguilar as Interim General Manager to manage the water district and Engr. Fred F. Fabellon as 6th member to the Board of Directors in support to the following Members of the Board: Ms. Eriberta P. Pulido - Women Sector

Mr. Jerry L. Catedrilla - Civic Sector

Ms. Ellen D. Januto - Professional Sector

Mr. Jose N. Figueroa - Business Sector

Mr. Pablo D. Payopelin - Education Sector

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History of Norala Water District Mr. Carlos M. Lanicia retired as NWD General Manager on December 31, 2006 and the management and operation of NWD continue under LWUA’s IGM hand in hand with the local Board of Directors. LWUA’s partial takeover aided the NWD achieve financial stability and was able to avail financial assistance for the improvement of the existing water supply system. On July 1, 2008, Ms. Jovelyn P. Perez was appointed by NWD Board of Directors as General Manager. GM Perez was assisted by the Interim General Manager while a water supply improvement project is being completed. After the project completion, LWUA handed over the management of NWD to GM Perez on March 26, 2009 during its 27th year anniversary and inauguration of the Water Supply Improvement Project. LWUA extended additional financial assistance for the continuous improvement and rehabilitation of the water supply system in Barangay Poblacion and expansion project of service area in Barangay Lapuz that was completed in September 30, 2013. Another financial assistance was granted to NWD by LWUA on December 10, 2013 for the construction of the water supply system for Barangay San Miguel. A production well was drilled and completed in May 21, 2014. The construction of pumping station and pipelines systems started in May 25, 2015 and was completed in October 31, 2016. Presently, Norala Water District (NWD) has two separate Water Systems and water is served 24-hour daily with standby power generator sets during power interruptions. Both pumping stations operate by direct pumping using Variable Frequency Drives. NWD has 12 staff composed of 8 permanent and 4 job order employees. The present composition of Board of Directors: Ms. Eriberta P. Pulido - Women Sector

Mr. Jerry L. Catedrilla - Civic Sector

Ms. Ellen D. Januto - Professional Sector

Mr. Eduardo M. Castin - Business Sector

Mr. Rolando S. Malazarte - Education Sector

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SITE AND LOCATION MAP

i. SOUTH COTABATO MAP

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ii. SERVICE AREA DELINEATION

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iii. Population Projections of the Municipality of Norala

Municipality of Norala (Hiligaynon: Banwa sang Norala), is a third class municipality in the province of South Cotabato, Philippines. According to the 2015 census, it has a population of 46,642 people.

Population census of Norala

Year Pop. ±% p.a.

1990 35,566 —

1995 39,688 +2.22%

2000 40,744 +0.53%

2007 44,070 +1.13%

2010 44,635 +0.43%

2015 46,642 +0.88%

Source: National Statistics Office[3]

https://en.wikipedia.org/wiki/Hiligaynon_language

https://en.wikipedia.org/wiki/Philippine_municipality

https://en.wikipedia.org/wiki/Philippine_province

https://en.wikipedia.org/wiki/South_Cotabato

https://en.wikipedia.org/wiki/South_Cotabato

https://en.wikipedia.org/wiki/Philippines

https://en.wikipedia.org/wiki/Norala,_South_Cotabato#cite_note-NSO15-3

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iv. NORALA WATER DISTRICT LOCATION MAP

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v. NORALA WATER DISTRICT’S EXISTING FACILITIES

AND PROPOSED EXPANSION PROJECTS

The existing Water Supply Systems are serving three (3) Barangays namely: Barangay Poblacion, Barangay Lapuz and Barangay San Miguel. Future plans of the Water District include the expansion of services to other Barangays particularly three (3) identified Barangays: Lopez Jaena, Esperanza and Liberty.

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vi. Mandates and Functions

Pursuant to Presidential Decree No. 198 (Provincial Water Utilities Act of 1973), the Norala Water District was formed for the purpose of the following:

a. Acquiring, installing, improving, maintaining and operating water supply and distribution systems for domestic, industrial, municipal and agricultural uses for residents and lands within the boundaries of such district;

b. Providing, maintaining and operating wastewater collection, treatment, and disposal facilities; and

c. Conducting such other functions and operations incidental to

water resource development, utilization and disposal within such districts, as are necessary or incidental to said purpose.

(Presidential Decree No. 198, Chapter II, Sec. 5)

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vii.


OFFICIAL LOGO

Stylized letter “N” representing Municipality of Norala;

Smooth flowing curve of pure, clean, drinking water , the lifeblood of NWD;

Ups and down in the financial health of the agency, but eventually bright prospects as signified by the upward curvature of the right end.

Water droplet - symbolizing the water service of the agency.

Small droplet – symbolizing natural presence of healthy minerals in our drinking water.

Blue stands for the sustainable environment context within which the Agency and the agriculture industry operates.

Green is for Agriculture – the main force of Norala’s economy.

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ix.

VISION

A sustainable water service provider that caters a quality, sufficient, potable water and offers a prompt and reliable service to the people of Norala which will contribute to the attainment of the Local Government’s goal to make Norala economically stable and peaceful while maintaining favorable and harmonious balance with mother nature.

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x.

MISSION

To provide each household, business, institution and all other water users within the Municipality of Norala safe and potable water with the convenience of quality service run through efficient modernized water supply facilities, managed and operated by well trained dedicated personnel.

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xi.

PERFORMANCE PLEDGE

We, the board of directors and employees of Norala Water District (NWD), commit to:

N - urture you with the related information as our concessionaires to make you more knowledgeable;

O - perate in compliance with the provision of the by-laws of the district and its rules and regulations;

R - espect one another;

A - ttend to all your complaints and suggestions the soonest as possible;

L - ove our work to come up with a positive output;

A - ctively perform our duties and responsibilities for your satisfaction;

W - ork hard and be more innovative for progress and development;

D - evote religiously in satisfying you with our services.

All these we pledge, because we care for YOU.

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III. ORGANIZATION AND RESPONSIBILITIES

i. Organizational Structure

ERIBERTA P. PULIDO Chairperson

Women Sector

Civic Sector

JERRY L. CATEDRILLA Vice-Chairman

ELLEN D. JANUTO Secretary

EDUARDO M. CASTIN Member

ROLANDO S. MALAZARTE Member

Professional Sector

Education Sector

Business Sector

BOARD OF DIRECTORS

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2.

GENERAL MANAGER JOVELYN P. PEREZ

Administrative and Finance Services

GRACE S. PIOSCA Administrative Services Officer B

JAY-AR B. LANDERO Driver

MAYREN JOY H. BALINDOA Clerk Processor C

AGUSTIN A. PUBLICO Water Resources Facilities

Tender B

JOELITO R. RESENTE Water Resources Facilities

Tender B

Commercial Services

Operations/Technical Services

BEBELYN J. MAGBANUA Customer Service Assistant A

FERNANDO F. PASATIEMPO Water Resources Facilities

Tender A

RONNIE D. BAYARAS Water Resources Facilities

Operator B

JOHN MICHAEL M. MAXIAN Clerk – J.O

MANAGEMENT

ROCILLE G. MIGUEL Administrative Services Aide

SHAMA GRACE B. BILLONES Accounting Clerk

RYAN H. BARNUEVO Pump Operator

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ii. Duties And Responsibilities

PRIMARY FUNCTIONS:

BOARD OF DIRECTORS

The Board of Directors of NWD is composed of individuals from the community representing the following sectors: Women, Civic, Professionals, Business and Education. The Board member shall serve a term of six years. All powers, privileges, and duties of the district shall be exercised and performed by and through the Board. As a policy-making body, it would have full policy control on the district and not engage in the detailed management of the District. Part of its functions is to hire the General Manager for the day to day operations of the district. The executive, administrative or ministerial power can be delegated to the General Manager and to the officers of the district. Executive Power in this sense is the authority to enforce orders and to ensure they are carried out as intended. Administrative power however is discretionary powers NWD conferred for the purpose of giving detailed effect to broadly defined policy. While Ministerial power relates to a mandatory act or duty admitting of no personal discretion or judgment in its performance. Executive power delegated to the General Manager may include supervision and control of the maintenance and operation of water district facilities; sign contract for agreement or securing loan, or representing the district in a meeting or conference. Administrative power delegated to the General Manager includes the power and authority to appoint all personnel of district except in the supervisory level; or payment of salaries and compensation to employees of NWD, or submitting reports to concerned government agencies.

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MANAGEMENT TEAM The management team is responsible for planning, leading, organizing, coordinating, staffing and controlling functions to ensure that all the functional areas of the organization are in place and operating successfully. GENERAL MANAGER

The Manager, who shall not be a director, shall have full supervision and control of the maintenance and operation of water district facilities, with power and authority to appoint all personnel of the District. Has ultimate decision-making authority in all matters affecting the district. Office of the General Manager (OGM)

Full supervision and control of the maintenance and support of NWD facilities;

Direct and manage the day-to-day affairs and business of NWD;

With the approval of the Board of Directors, determine the staffing pattern and the number of personnel of NWD and define their duties and responsibilities;

To appoint, remove, suspend or otherwise discipline for cause any employee of NWD;

Perform such other duties as may be necessary, implied and incidental to his/her responsibilities as well as may be delegated or assigned to him/her by the Board of Directors from time to time.

ADMINISTRATIVE AND FINANCE SERVICES

Responsible for general service, collection and disbursement of funds. In-charge of the procurement; assists in the implementation of projects/programs.

Responsible for the recruitment and retention of highly qualified employees for the agency.

Responsible for recording and summarizing of financial transactions, preparation of Financial Reports and Inventory Management. Also responsible for the Budget Preparation and assist in allocation and distribution of budgets as wells as monitoring the budget performance.

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COMMERCIAL SERVICES

Provides customer services to the concessionaire/ client.

Responsible for meter reading, billing and collection of water sales of the district.

Assists in the recording and posting of payments and monitoring of the customer accounts.

Responsible in attending customer service requests and complaints.

Responsible for the marketing strategies/program implementation and public information.

In-charge in inspection and investigation regarding water service connection.

OPERATIONS/TECHNICAL SERVICES

Responsible for the management of the water systems maintenance operations; and management of production and water distribution operations.

Responsible for the pumping operations and water distributions.

Monitors the water quality.

In-charge for the pumping facilities maintenance management, gathering and keeping of data analysis

Responsible for the installation of service connections.

In-charge in water system project implementation and constructions.

Attending to the repairs and maintenance of water distribution lines; and performing of major and minor plumbing services.

Responsible for the water maintenance and disconnection and reconnection of service lines.

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IV. OPERATIONAL CONTROL AND SUPERVISION

Operational Controls LWUA has designed an internal control system for the commercial aspects of the water district’s operations. This system is called Commercial Practices System (CPS). A CPS comprises the prescribed systems and procedures that enable a LWD to effectively account for all its transactions, safeguard its assets and promote operational efficiency. It also provides a uniform information and reporting system for use by all LWD’s. Installed to establish internal control procedures for financial transactions and physical properties of the LWD, the CPS brings about streamlined systems, timely and accurate reports, and appropriate distribution of workloads. The CPS includes the following: • General Accounting / Management Information System • Chart of Accounts • Billing and Collection System • Disbursement Procedures • Budgeting • Inventory Management • Fixed Assets • Purchasing Procedures • Construction Work Orders; and • Loan Accounting The basic features of each component may have changed with the adoption of other government policies as updated and amended. Some provisions in the GAAM or NGAS are introduced to strengthen the existing system but never to change or abolish it in its entirety. For purposes of redefining the operational controls that NWD uses in its operation, we shall refer to the District’s responsibilities with reference to LWUA parameters to better understand the peculiarity of a water utility organization. Operational controls are established, implemented and updated to safeguard the continuous delivery of safe and potable water supply against potential adverse operational impacts and environmental threats. Operational Controls should: 1. Ensure reliable water supply; 2. Prevent financial losses; 3. Reduce Non-Revenue Water; 4. Comply with laws and regulations on water utility operation; 5. Continuously improve and expand services for the consuming public; & 6. Achieve BOD-approved institutional targets with integration of LWUA parameters. Operational controls include preventive and corrective maintenance and standard operating procedures of the District’s facilities and equipment. Certain procedures are observed to comply with environmental and health and safety regulations. For purposes of this Manual, the discussion focuses on the major aspects of the District’s operation namely: pumping operation, water distribution, water quality, maintenance, meter reading, billing, collection and procurement.

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BOARD OF DIRECTORS

Ensures availability of adequate financial resources and approves annual budget.

GENERAL MANAGER

Exercise general supervision and operational control over the following:

1. Agency Funds; 2. Implementation of Agency’s Policies, Utility Rules and Regulations; 3. Conduct of staff and committee meetings; 4. Preparation of agenda for Board meeting/s; 5. Participation in district’s activities with other organizations

ADMINISTRATIVE AND FINANCE SERVICES

Exercise operational control over the following duties:

1. Preparation of Financial Statements (I/S; B/S; CFS; & MDS); 2. Preparation of Statement of Bank Reconciliation; 3. Preparation of Creation, Reclassification and upgrade of Positions; 4. Preparation and updating of PPE Depreciation Schedule; 5. Preparation of Annual Budget; 6. Preparation of Payroll/s; 7. Meet BIR deadlines; 8. Preparation and submission of Alpha list of withholding taxes, annual registration

fee & Income Tax Return (ITR); 9. Preparation of Journal Entry Vouchers (JEV) & Disbursement Vouchers (DV); 10. Liquidation of Cash Advances; 11. Report of Monthly Remittances and Loan Payments; 12. Preparation of supporting documents/attachments to BIR, GSIS, HDMF, PHIC & LWUA; 13. Maintenance of 201 files; 14. Submission of SALN; 15. Updating leave records; 16. Preparation and submission of Report on Salaries and Allowances (ROSA) received

by principal officers and governing board of Directors to Commission on Audit (COA); Preparation of Purchase Order/Request;

17. Posting to Phil-GEPS for invitation to bid; 18. Preparation of procurements; 19. Issuance of materials and supplies; 20. Physical count of inventory; 21. Submission of Inspection and Acceptance Report (IAR); 22. Delivery of Documents to outside public; 23. Conduct Orientation to applicants on Water Service Connections.

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COMMERCIAL SERVICES

Exercise operational control over the following duties:

1. Issuance of Official Receipts;

2. Reports of Daily Collector’s Report and Report of Collection & Deposits;

3. Deposit cash and check collections;

4. Administration of Petty Cash Fund;

5. Submission of Schedule of Accounts Receivable;

6. Release of Payroll;

7. Release of checks;

8. Preparation and payment of BIR, GSIS, HDMF, Philhealth & LWUA);

9. Processing of Applications for: water service connections (new/reconnection/relocation/change name), maintenance order & service request;

10. Checking of high water consumption;

11. Issuance of water bills (SOA);

OPERATION/TECHNICAL SERVICES

Exercise operational control over the following duties: 1. Conduct of daily chlorine residual testing;

2. Submission of water samples for Bacti-Testing to Municipal Health Office monthly;

3. Submission of Chemical and Physical testing of water samples from pumping stations;

4. Submission Summary report on Microbiological Test of water samples to LWUA;

5. Operation of Chlorination equipment;

6. Conduct of network flushing activity;

7. Report on Non-Revenue Water (NRW) or Unaccounted water per cubic meter.

8. Water meter relocation;

9. Repair/Calibration of water meter due to blurred, stuck-up or damage;

10. Repair of the main or distribution line;

11. Repair of service line or meter stand pipe leak;

12. Installation of new water service connections;

13. Maintenance of Installation of electrical wiring;

14. Operation and maintenance of Generators.

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V. OPERATING PROCEDURES

i. Water Production & Distribution/Operations/Technical

Operating procedures is describe in a step-by-step process using activity flow charts.

1

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Applicants inquire availability of service lines; secure list of requirements &

schedule of orientation

Fill-up the Service Application (SA) & Construction Order (CO) (Revised per Res. No. 25 s.2015)

Submit SA & CO for GM’s approval

together with the required documents

YES

Are the requirements

submitted complete?

Applicants must attend orientation & secure copy of Certificate of Attendance after orientation.

Applicants must pay Service Connection Fee/s & ask for

Official Receipt.

NWD schedules & informs applicants of date of installation.

NORALA WATER DISTRICT SERVICE CONNECTION PROCEDURES

(New/Transient/Reconnection/Relocation)

2

Duration: 10 minutes

Duration: 50 minutes

Duration:

5 minutes

Duration:

15 minutes

Duration: within the day

Duration: 5

minutes

END

START

NWD inspects availability of service lines &/or estimates

additional materials.

Duration:

within the day

List of documentary requirements:

(whatever is applicable) 1. Proof of lot/property

ownership; 2. Authorization from

property owner, if applicable;

3. Barangay clearance/ Endorsement;

4. Community Tax Certificate;

5. 2x2 picture; (if filling thru representative)

6. Photocopy of senior citizen ID; &

7. NWD survey form

Signing of Agreement for Water Service Connection. Note: must be

notarized

Duration:

5 minutes

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Billing clerk will generate list of delinquent concessionaires a day after due date.

Printing of Notice of Disconnection, not later than 8:30 a.m. On the same day the list was generated.

Distribution of Disconnection Notice from 9 a.m. within the day of printing of notices.

Billing clerk will generate list of concessionaires for Disconnection on

date of Disconnection.

NO Is there

payment/ settlement made before disconnection date?

YES

Payment was made and/or promissory note issued

Billing clerk will prepare Disconnection Order not later than 8:30 A.M. on Disconnection date.

General Manager will sign and issue Disconnection Order to the Disconnectors.

Disconnectors should leave the office at 9 A.M and will implement the disconnection until 12 noon (at the meter stand only) . NOTE: The disconnectors should bring with them the copy of disconnection order, blank forms of promissory note and notice for “no person is present in the house”.

YES

NO

Promissory note issued stating willingness to settle the account at NWD until 2 pm on the same day and copy of notice.

Was there a payment/ settlement made before 2 pm on same day?

Upon returning to the office, the Disconnectors will give copies of promissory note & notice to the cashier for monitoring.

At exactly 2 pm, the billing clerk updates / disconnection order and give the updated list to the disconnector.

Disconnectors should implement disconnection on same day. Time of disconnection must be recorded.

Was the Service Connection disconnected?

Disconnectors should return the accomplished disconnection order to the billing clerk. The “time of disconnection and present reading” must be noted for each disconnected account.

Billing clerk monitors the reconnections and prepares another order for the disconnection (Pull out of water meter) to be signed and issued by the GM, of those who were not able to apply for reconnection within five (5) days after disconnection at the water meter stand.

The Disconnectors implement the disconnection / pull out of water meter / disconnection at saddle clamp within the day the disconnection order was issued

Disconnectors marks “disconnected” the names of the concessionaires at the disconnection order including the time of disconnection.

NO

YES

The Cashier should notify the billing clerk regarding Payment.

Norala WD

DISCONNECTION PROCEDURES

3

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ii. Commercial Services

Data downloaded from Billing & Collection System (BCS) to the android cell phone to be used by the water meter reader.

List of documentary requirements:

( whatever is applicable) 1. Proof of lot/property

ownership; 2. Authorization from

property owner, if applicable;

3. Barangay clearance/ Endorsement;

4. Community Tax Certificate;

5. 2x2 picture; (if filling thru representative)

6. Photocopy of senior citizen ID; &

7. NWD survey form

NORALA WATER DISTRICT BILLING PROCEDURES &

CONTROLS (Implementation of Read and Bill System)

1

Reader reads the water meter and encodes data to Read & Bill System using android cell phone , print the Billing Statement and automatically give to concessionaire/s

Upload data from the android cell phone to BCS.

BCS compares current usage to last month’s usage

Is usage reasonable?

Issues Maintenance Order or Service Request for re-reading and investigation. Make adjustments whenever necessary based on the result.

Verifier reviews the ACR

YES NO

Is usage within range? (<>75%)

NO

YES

Post to ledger, generate Billing Report & submit to the Bookkeeper

Start

Flagged in the Abnormal Consumption Report (ACR)

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DISBURSEMENTS FUND TRANSFER DEPOSITS COLLECTIONS

Cashier receives from the concessionaires/applicants:

Water Bill/Billing Statement;

Statement of Account/s;

Service Application & Construction Order.

Cashier verifies the ff:

Account name & amount at Billing & Collection System in case no bill presented;

Due dates of Water Bill/Billing Statement noted thereon;

Description/particulars of Statement of Account/s;

Total amount on filled out Service

Application & Construction Order.

Cashier receives cash/cheque payments

& issues Official Receipts (ORs).

Cashier generates Daily Collectors Reports (DCRs) & attach ORs.

Cashier prepares Report of Collections & Deposits (RCDs) & attach validated Deposit Slip/s.

Cashier prepares previous day collections (after 2:30 p.m. cut-off time) & Deposit Slip. Deposit collections with the bank on the morning of the day.

Cashier receives from the bank validated Deposit Slip.

Cashier attaches validated Deposit Slip to RCDs.

Cashier posts details of collections & deposits to record book.

Cashier prepares collections for the day (8:00 a.m.to 2:30 p.m.) & Deposit Slip. Deposit collections within the bank daily.

Cashier submits daily to bookkeeper DCRs with attached

RCDs.

Cashier monitors balances in Bank Passbooks on file;

Cashier recommends to the GM fund transfer.

(from Local Bank to Government Authorized Bank)

Cashier prepares withdrawal slips to Local Bank & deposit slips to Government Authorized Bank.

Cashier receives Disbursement Vouchers (check/petty cash) with

supporting documents.

Cashier prepares check/cash payments.

Cashier issues check/cash to payee/s. Requires the payee to sign on both copies of vouchers acknowledging receipt of payment and on supporting documents and asks for

Official Receipts.

Cashier records disbursements.

Cashier prepares Monthly Summary of Collections & Deposits.

Cashier prepares undeposited collections and submits for cash count.

Cashier forwards Disbursement Vouchers (check/petty cash) with supporting documents to

bookkeeper.

Norala WD CASHIERING PROCEDURES

2

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Step 2

Customer Service receives

complaints and prepares

Service Request (SR) &

submits to General Manager

for approval.

GM orders Plumber for the

conduct of inspection.

Plumber requests materials needed

for repair using Requisition & Issue

Slip (RIS) approved of the GM.

Plumber brings materials needed to the service

location and proceeds with the repair.

Plumber asks the concessionaire or the representative to acknowledge

the repair or any corrective action taken by signing on SR for

documentation.

Plumber reports nature of the

service defect & the

determined materials needed

for repair.

Plumber conducts inspection & determines the

exact nature of the service defect.

Is the defect

before the meter? YES NO

Customer Service prepares

Maintenance Order (MO) &

submits to General Manager

for approval.

Plumber reports nature of the

service defect to the

concessionaires & recommends

the need of a private plumber.

NORALA WD

COMPLAINTS ROCEDURES

3

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iii. Administrative and Finance Services

1. Posts JEVs and monthly Recapitulation of Registers to SL/GL; 2. Encode monthly/Year to Date Trial Balance; 3. Generate Financial Statements:

Balance Sheet; Income Statement; Cash Flow Statement (COA & LWUA format); &

4. Monthly Data Sheet.


ACCOUNTING PROCEDURES

1

Source Documents

Registers

Reports

BILLING COLLECTION DISBURSEMENTS OTHERS MATERIALS & SUPPLIES

Journal Entry Voucher (JEV)

PCF & DV w/ Various

Supporting Documents

RIS/ MRS

Liquidation/ BAM/DM/

CM/Deprn. etc.

Computerized Billing & Collection System

((Read & Bill) – (Official Receipts)

Daily Billing Report

Daily Collector’s Report & Report of Collection &

Deposits

NONE Summary of Materials

& Supplies Issued NONE



Journal Entry Voucher

(JEV) (JEV)



Billing

Cash Receipts &

Deposit

Cash & Check

Disbursement

Materials & Supplies

Issuances JEV Others

Books of Final Entry

PARTICULARS

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End User submits Purchase Request (PR)

PROCUREMENT PROCEDURES PUBLIC BIDDING

Per Revised 2016 IRR of R.A 9184

Board of Directors’ approval for the Water District Funded Procurement with Budget for the Contract amounting to P500,000.00 and above and for the LWUA funded and other agency assisted project procurement with Budget for the Contract amounting to One Hundred Thousand Pesos (P100,000.00) and above.

(Per NWD BOD Res. No. 19 s. 2016)

Prepare Period of Action & Invitation to Bid/Request for Expression of Interest

Prepare Bid Documents & send invitations to observers

Conduct Pre-Procurement Conference If P2,000,000.00 & above for Goods; P5,000,000.00 & above for Infra Projects; &

P1,000,000.00 & above for Consulting Services.

Issue Bid Documents to interested bidders

Conduct Pre-Bid Conference For P1,000,000.00 or more & for less than P1,000,000.00 at the discretion of the BAC

(12 CDs before deadline of submission & receipt of Bids)

Supplemental Bid Bulletin (If there are clarifications)

For the bidders at least 10 CD before deadline of submission & receipt of Bids; For the BAC, issuance be made available at least 7 CD before the said deadline of submission

2

Advertisement/Posting of Invitation to Bid/Request for Expression of Interest

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Purchase Order

PROCUREMENT PROCEDURES PUBLIC BIDDING


Payment Preparation

Delivery Office Inspection & Acceptance Report (IAR)

Request Inspection to COA

Receipt & Opening of Bids (Includes eligibility check)

Bid Evaluation

Post Qualification (Includes submission of Additional Requirements)

Approval of BAC Resolution & Issuance of Notice of Award (NOA)

Contract Preparation

Approval of Contract

Contract Signing & Notarization

Issuance of Notice to Proceed

END

2

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End User submits

Purchase Request (PR)

Request for Quotation (RFQ)

Hand-in or via electronic

Abstract of Quotation (AQ)

Purchase Order

Post to PhilGEPS For ABCs P50,000.00 & above for a period

of at least three calendar days

PROCUREMENT PROCEDURES SHOPPING & SMALL VALUE PROCUREMENT

(P1,000.00 to P1,000,000.00)


Payment Preparation

Pick-up/Delivery

Office Inspection & Acceptance Report (IAR)

Request Inspection to COA

3

END

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NORALA WATER DISTRICT FEEDBACK FORM

(Pananaw o Puna)


FEEDBACK FORM (Pananaw o Puna)

Purpose of visit: (Dahilan ng pagbisita:)

Payment (Bayad) Inquiry (Katanungan) Application: (Mag-aaply:) New Connection (Bagong koneksyon) Reconnection (Muling magpapakabit) Relocation (Paglilipat ng koneksyon)

Please let us know how we have served you. You may use this form for compliments, complaints or suggestions. Simply check the corresponding box. Ipaalam po ninyo sa amin kung paano namin kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo o mungkahi. Mangyaring i-tsek lamang ang kahong naaayon.

Compliment (Papuri)

Complaint (reklamo)

Suggestion (mungkahi )

Purpose of visit: (Dahilan ng pagbisita:)

Payment (Bayad) Inquiry (Katanungan) Application: (Mag-aaply:) New Connection (Bagong koneksyon) Reconnection (Muling magpapakabit) Relocation (Paglilipat ng koneksyon)

Please let us know how we have served you. You may use this form for compliments, complaints or suggestions. Simply check the corresponding box. Ipaalam po ninyo sa amin kung paano namin kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo o mungkahi. Mangyaring i-tsek lamang ang kahong naaayon.

Compliment (Papuri)

Complaint (reklamo)

Suggestion (mungkahi )

Facts or Details: (Kaganapan o detalye)

Facts or Details: (Kaganapan o detalye)

Name: _______________________________________________________

Address : ___________________________________________________________________

Contact Number: ___________________________________________________________

Name:

______________________________________________________

Address : __________________________________________________________________

Contact Number: ________________________________________________________

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NORALA WATER DISTRICT Alunan Avenue, Brgy. Poblacion

Norala, South Cotabato Telefax. No. (083) 234-1313

Smart – 09292136141 Globe - 09758473066 e-mail ad: [email protected]

facebook:

UTILITY RULES AND

REGULATIONS

2016 EDITION

mailto:[email protected]

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FOREWORD

The Utility Rules and Regulations

embodied were adopted by the Board of

Directors of the Norala Water District (NWD) in

order to direct management’s course of action in

maintaining an efficient water system for the

people it serves and at the same time to provide

sufficient potable water to the satisfaction of the

concessionaires and to meet the increasing need

of the community.

This also gives exact information on the

policies for applications of a service

connection, its maintenance, billing, water

rates and miscellaneous service charges and

how a water utility operates in order to attain

viability.

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THE UTILITY RULES AND REGULATIONS

OF


The Board of Directors of Norala Water District do ordain as follows:

Section 1. Title

The Utility Rules and Regulations of Norala Water District (NWD).

Section 2. Scope These rules and policies shall apply to all water concessionaires and those who desire to avail of the services of Water District.

Section 3. Words and Phrases

For the purpose of these regulations, all words used in the present tense shall include the future; all words in plural form shall include the singular form; and all words in singular number shall include the plural number.

Section 4. Definition of Terms

As used in these rules and regulations, the following terms shall v mean:

4.1. Board of Directors – The policy making body of Norala Water District.

4.2. Management – This refers to the General Manager and staff who run the day to

day affairs of the Water District.

4.3. Service Connection – The tapping of water mains and the laying of pipes from the main line to the curb line and the setting of the water meter.

4.4. Miscellaneous Service Charges – This refers to the cost of labor, materials and

transportation expenses, supervision, engineering and all other necessary overhead expenses.

4.5. Water Meter – A water meter is an instrument used for measuring the volume of

water passing through a pipe.

4.6. Water District

This refers to the Norala Water District (NWD), a Government Owned and/or Controlled Corporation (GOCC) based on the Supreme Court’s decision on G.R. Nos. 95237-38 which was promulgated on September 13, 1991 in an en banc resolution with jurisdiction specified in Resolution No. 20 dated March 23, 1982 of the Sangguniang Bayan of Norala, South Cotabato and PD 198, as amended.

4.7. Master List

The official list of registered concessionaires of the Water District.

Section 5. Size and Location of a Service Connection Norala Water District reserves the right to determine the size of service connections and their location with respect to the boundaries of the premises to be served. The laying of a concessionaire’s service lateral to the water meter shall not be done unless the location of the service connection has been approved by the Water District.

Section 6. Required Fittings in a Service Connection Every service connection installed by the Water District shall be equipped with a ball valve with lock wing at the inlet side of the meter and a gate valve and swing valve at the outlet side of the meter which shall be for its exclusive use in controlling and shutting the water supply through the service lateral. This will also disallow backflow during negative pressure.

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Section 7 . Pressure Conditions

All applicants for a service connection or water service shall be required to accept such conditions of pressure and water services that is provided by the distribution system at the location of the proposed connection and shall agree to hold the Water District blameless for any damage arising out of low or high pressure conditions and interruption of water services.

Section 8. Who May Apply for a Service Connection?

A person, firm or corporation may avail of the services of the Water District upon compliance with the following requirements, to wit:

8.1 An applicant must pay the application fee or guarantee deposit whichever is applicable to the Water District.

8.2 . Transient applicant is required to pay the amount of One Thousand Pesos (P1,000.00) for the first week and additional Five Hundred Pesos (P500.00) per succeeding week as guarantee deposit which he can withdraw anytime after the completion of his project. (BOD Res. No. 35-2008) Transient applicant is required to pay Service Connection Fee of Five Hundred Pesos (P500.00). (BOD Res. No. 05-2012)

8.3 Has attended the orientation seminar for applicant of a new connection. In cases of applicants who has one or more active connections and who has not attended the seminar for the past three years, he will be required to attend it. No proxy/ies will be allowed in this seminar.

8.4 Documentary requirements for water service connection: (BOD Res. 25-2015)

8.4.1 Proof of lot/property ownership;

8.4.2 Authorization from property owner;

8.4.3 Barangay clearance/Endorsement Community

Tax Certificate (CTC);

8.4.4 Duly notarized application and agreement for water

service connection;

8.4.5 Certificate of attendance for orientation/seminar;

8.4.6 Copies of official receipts of service connection fee,

other related fees and charges;

8.4.7 2 x 2 picture.

8.4.8 Photocopy of senior citizen ID, if applicable.

Section 9. Concessionaire’s Guarantee

Before a service connection will be installed, the concessionaire has to sign a service contract wherein they guarantees payment of future water bills for the services rendered. (BOD Res. No. 20-2006)

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Section 10. Installation of a Service Connection

The service connection or laterals from Water District’s distribution line shall be installed by its authorized plumbers only after all the requirements stated in Section 5, 6 and 8 are complied with.

10.1 Concessionaires whose installation should be done only by accredited plumber.

Section 11. Concessionaire’s Obligations

11.1 Payment of water bills and other miscellaneous charges shall be made at the office of

the Water District only. Collection schedule is at 8:00 A.M to 4:00 P.M without noon break Monday to Friday except on Holidays. (BOD Res. No. 23-2010)

11.2 Concessionaires are given fifteen (15) calendar days after its billing date to pay their water bills on time. On the 16th day, a surcharge of (10%) will be added on the water bill if remains unpaid.

11.3 If after (20) days from the date of billing and the water bill remains unpaid, water

service will be disconnected. A disconnection notice will be served by the District one (1) day before the date of disconnection, and this will only be restored after all the requirements for its reopening/ reconnection are complied with.

(BOD Res. No. 07-2011)

11.4 If a water connection is to be transferred, the concessionaire has to pay first an inspection fee before his request will be acted upon. (Refer to the Table of Miscellaneous Service Charges.

(Section 36 page 15)

11.5 Failure to receive a bill does not relieve a concessionaire of liability. Any amount due shall be deemed a debt to the Water District.

11.6 The placement of the water meter shall be beside the fence of the concessionaire or

in a place convenient and accessible for the Water District personnel. 11.7 It is the responsibility of the concessionaire to protect the water meter from physical

damage. Any damage arising from his negligence and/or carelessness shall be borne by him except when the damage is caused by wear and tear.

Section 12. Maintenance of Service Connections

The Water District shall maintain the service line before the water meter. For after the water meter, maintenance may be done by the Water District however, with its corresponding charges and the pipes and fittings will be provided by the concessionaire.

Section 13. Disconnection of a Service Connection The Water District may disconnect a service connection on the following reasons:

1. Non-payment of water bills. 2. Voluntary disconnection. 3. Illegal connections made (tampering of meters, water pilferage and other similar acts).

Section 14. Reopening of a Disconnected Connection

A disconnected connection can be activated only upon payment of the necessary fees to the Water District.

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Section 15. Dropped from the Master List and Cancellation of Water Service Connection Agreement If for any reason a disconnected connection is not reopened after 180 days or six (6) months by a concessionaire, his application fee will be forfeited in favor of the Water District and his service connection records will be dropped from the Master List as a result of the cancellation of the service connection agreement. Concessionaires who voluntarily applied for disconnection of water service connections due to valid reasons can only avail of 365 days or one (1) year validity. (BOD Res. No. 13-2012)

Section 16. Illegal Connection

A water connection which is not registered and authorized by the Water District is considered as illegal connection which are:

a. Installed without an application being made to the Water District;

b. Installed by persons other than the personnel of the Water District and who were not given authority;

c. Installed in a building other than what was indicated in his application;

d. Reopened connection which is disconnected due to non-payment of water bills and/or due to non-compliance with the Water District’s rules and policies;

e. Usage of water whose intention does not conform with its original application;

f. Unauthorized transfer of the water meter and tapping point;

g. Tampering of meter, usage of jumpers, water pilferage and other similar acts.

Section 17. Tampering of Water District Property/ies

It is hereby declared unlawful for any person to:

a. Destroy, damage, or interfere with any reservoir, pipes, or other works, appliance, machinery, buildings or property of the Water District;

b. Do any malicious act which shall injuriously affect the quantity or quality of the water delivered by the water district or the supply, conveyance, measurement or regulation thereof, including the prevention of, or interference with the Water District’s personnel engaged in the discharge of their duties;

c. Prevent, obstruct and interfere with the survey works, and construction of access road and water mains and distribution network and any related works of the Water District;

d. Tap, make or cause to be made any connections with water lines without prior authority or consent from the Water District;

e. Tamper, install or use tampered water meters, sticks, magnets reversing water meters, shortening of vane wheels and other devices to steal water or interfere with accurate registry or metering of water usage, or otherwise result in its diversion in a manner where water is stolen or wasted;

f. Use or receive the direct benefit of water services with knowledge that the diversion, tampering, or illegal connection existed at the time of that use, or that the use of or receipt was otherwise without the authorization of the Water district;

g. Steal of pilfer water meters, mainlines, pipes and related facilities of the Water District;

h. Steal water for profit or resale;

i. Knowingly possess stolen or tampered water meter;

j. Knowingly or willfully allow the occurrence of any of the above.

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Section 18. Prima Facie Evidence

The presence of any of the following circumstances shall constitute prima facie evidence of theft, pilferage or of any unlawful acts enumerated in Sections 16 and 17 thereof: a. The existence of illegal or unauthorized tapping to the water main or distribution

line;

b. The existence of any illegal connections such as a reversed meter, shortened vane wheel, bypass or other connections which adversely affect the registration of the water meter;

c. The presence of a bored hole in the glass cover of the water meter, or at the back of any part of the meter including the vertical line;

d. The presence of tampered or fake seals on the water meter. Inspection of a tampered water meter shall be done in the presence of the registered water concessionaire.

e. The presence of the reversed water meter in the premises, insertion of rod, wire or stick in the water meter, shortened vane wheel, removal or alteration of any part of the meter mechanism, use of magnet and any similar devices which interfere with the meter registration;

f. Destruction of the water meter protection and other metering accessories; or g. Abnormal imprints, traces or marks found in the water meter assembly.

Section 19. Special Aggravating Circumstances The following shall be considered as special aggravating circumstances:

a. When the violation committed is in conspiracy with at least another person, both of whom shall be considered as principals;

b. When the offense is committed, or in connivance with a private plumber, officer, employee of the Water District, who shall also be considered as principals;

c. Or when the violation is coupled with the same from a source which is illegal, or unregistered, or unauthorized or a source with a tampered water meter.

Section 20. Penalties

The Water District will disconnect the water services five (5) days after service of written notice to that effect, except on Sundays and Holidays, without need of a court administrative order, and deny restoration of the same, when a prima facie evidence of theft or pilferage shall have been established in accordance with Section 16 and 17 hereof. Provided that the notice shall have been issued upon discovery of the first time of the presence of any of the circumstances herein enumerated.

A written notice of seventy-two (72) hours is necessary to affect water service disconnection upon the discovery for the second time of any of the circumstances enumerated in Section 16 and 17 hereof.

Any person who shall violate Section 16 and 17 hereof shall be punished by imprisonment of six (6) months to two (2) years and a fine of Four Thousand Pesos (P4,000.00) for the first offense and Six Thousand Pesos (P6,000.00) for the second offense. Provided however, that if the offender is assisted in the commission of the crime by a plumber, officer, or employee of the Water District, said employee, officer or plumber shall be punished by an imprisonment of two (2) years to six (6) years. Provided further, that if the water is stolen for profit or resale, the offender shall be punished by an imprisonment of six (6) to twelve (12) years.

If the offender is a juridical person, the penalty shall be imposed on the chairman, president, general manager, administrator, and the officers thereof who shall have knowingly permitted, or are otherwise responsible for the commission of the offense.

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Section 21. Incentives for Reported Illegal Connections Persons who reported illegal connections, tampering of water meters, water pilferage and similar acts where a prima facie evidence exists will receive an incentive of 20% of the amount of penalty. His report will also be treated as confidential.

Section 22. Usage of Electrical and Mechanical Suction Pump

It is strictly prohibited for any person, firm or corporation to use electrical and/or mechanical suction pump directly in their service lines in order to augment the supply of water in his premises. This will not only distort the water in the distribution line but this could also lead to the destruction of the water meter.

Section 23. Maintenance of Water Pressure and Shutting Down for Emergency Repairs

The Water District shall not be held liable for the maintenance of pressure in the line and it reserves the right to discontinue service while making emergency repairs or for other causes which is at its discretion. Concessionaires who are dependent on a continuous supply of water should store water for their use during emergency shut-off of water supply.

Section 24. Fire Protection Capacity The Water District may install and maintain pipeline capacity and additional hydrants for fire protection purposes: Provided, that prior agreement has been executed with the public entity (in this case the Bureau of Fire Protection) having principal fire protection responsibility within the district whereby the Water District will be reimbursed over the reasonable life of said facilities for the cost of installation and operation of such fire protection capacity and facilities. (Chapter VII, Section 32 of PD 198, as amended)

Section 25. Private Fire Hydrant

A person firm or establishment who may want to have their own fire hydrant shall shoulder the cost of materials (in cases where the Bureau of Fire Protection cannot provide them) and the only responsibility of the Water District is the installation and maintenance of the said fire hydrant, Provided: that the person, firm or establishment will sign a memorandum of agreement/contract that the water from that fire hydrant will only be used for fire fighting purposes.

25.1 If water is used through a fire connection, for any other purpose other than where it is intended which is in the extinguishing of fire, the Water District shall have the right to place a meter on the fire connection at the owner’s expense or to shut-off the entire water supply from such premises.

25.2 A person, firm or establishment who has been installed a private fire hydrant should provide a wrench necessary to operate such fire hydrant and an angle valve of a type approved by the Bureau of Fire Protection.

Section 26. Water Meter

The Water District as the rightful owner of the water meter, reserves the right to set and maintain a water meter on any connection. In cases of disconnection, the water meter will be deposited with the Water District to ensure payment of any remaining balance in the water bills.

Section 27. Location of Water Meters. All water meters should be installed within the boundary line of a property which will be convenient for meter readers, plumbers and personnel of the Water District to read, repair, maintain and disconnect.

Section 28. Public Faucets All connections whether private or public must be metered and no water must be delivered without any charge except for fire fighting purposes. The delivery of free water to public faucets is the function of the local government who may make an application for the installation of a service connection for the said purpose. All water consumed through a public faucet will be billed at the lowest block rate of the Water District’s schedule of water rates.

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Section 29. Meter Testing

When the accuracy of a water meter is questioned, the Water District upon request will cause an official test to be made which will be as follows:

a. The concessionaire shall be duly notified of the time and place for the conduct of such test and may be present before any such test will be made.

b. The water meter will be tested on variable rates of delivery and if the average registration is more than two percent (2%) in the excess of the actual quantity of water passing through the meter, the Water District shall refund the concessionaire the overcharge based on his previous three (3) month consumption.

c. If the water meter is within two (2%) of accuracy, the concessionaire has to pay for the expenses involved which will be included in his next month’s bill.

Section 30. Basis of Computation of Adjusted Bills

The following shall be the method of computation of adjusted bills:

a. If the water meter is 100% efficient, present reading, minus previous reading equals the consumption in cubic meters.

b. In cases where the water meter is not functioning at 100% efficiency, a multiplying factor is needed that is, reading in liters over 20 liters multiplied to the present reading minus the previous reading equals water consumption.

c. When methods A and B are not applicable, the basis for computation shall be his average consumption in the previous three months.

Section 31. Refund If, for any reason a concessionaire is entitled to a refund such as for overpayment of a closing bill or other just cause, a request shall be made by him to the Water District. In the event the overpayment was made on a bill, the amount overpaid shall be credited to the concessionaires account.

Section 32. Adjustments

No water bill adjustment will be made on all leaks after/beyond the water meter. The concessionaire is advised to close the gate valve and to report immediately to the Water District the said leakage for repair. Any materials needed shall be borne by the concessionaire including the miscellaneous service charges, if there is any.

Section 33. Disputed Bills

In the event a complaint is made by a concessionaire that his water bill is excessive, an investigation will be conducted by the Water District. His water meter will be read for the second time in order to determine in particular if there are leaks in the service line and in the water meter. Should there be no leak found, upon request of the concessionaire, the water meter shall be removed and be subjected to a test upon it as set forth in section 29. In the event the concessionaire continues to question the water bill, a personal investigation of the said connection shall be made by the inspector and if he finds no reason to adjust the said bill, he shall refer the disputed bill to the General Manager for the ruling subject to the rights of the concessionaire to appeal such ruling.

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Section 34. Conversion Factors and Definitions in Determining the Classification of

Connections.

34.1 Residential (Domestic) and Government:

Persons and establishments drawing water from the services of the Water District which they use for their day to day living such as cooking, washing, bathing, drinking, flushing toilets and other domestic usage to sustain their everyday life. (Good for one family only).

34.2 Commercial. (Conversion Factor 2.00)

Business establishments directly using water in their day to day operations such as:

a. Rest Houses b. Hotels, Lodges and the likes c. Hospitals, whether Private or Public d. Cafeterias managed by Cooperatives, Corporations, Etc. e. Beer Houses f. Bars, Night Clubs and Disco Pads g. Restaurants h. Theaters i. Carinderias j. Confectionaries and Bakeries k. Ice Plants l. Boarding Houses m. Billiard Halls and other Games and Entertainment Places n. Any Residential User who sells or supplies water to others o. Warehouses p. Car wash q. Gasoline Stations with car wash r. Other premises utilized for selling foods or services including premises

used for living quarters

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34.3 Commercial A (Conversion Factor 1.75) Business establishments indirectly using water in their day to day operations such as:

a. Gasoline Stations b. CHB and Concrete Products Manufacturers c. Wholesale and Retail Outlets d. Fish and Meat Stalls in Public Markets with individual water meters e. Apartments whose owners assume payment of water bills using one

central meter

34.4 Commercial B (Conversion Factor 1.5)

Small Business establishments indirectly using water in their day to day operations such as:

a. Private Schools b. Vulcanizing and Repair Shops. c. Groceries

34.5 Commercial C (Conversion Factor 1.25) Small Business establishments with or without permit to operate legally and other establishments with a capitalization of not more than P10,000.00 such as:

a. Ice Cream Parlors b. Bus Stations and/or Terminals c. Photo Services d. Dental and Medical Clinics e. Gift Shops f. Offices, excluding Government g. Drugstores h. Furniture Shops i. Sari-sari Stores j. Parlor & Barber Shops k. Funeral Parlor l. Business Establishments having not more than P10,000.00 capital

34.6 Bulk/Wholesale (Conversion Factor 3.00)

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Section 35 Water Rates

All Water Rates and charges shall be set by a resolution of the Board of Directors of the Water District. The following are the schedule of rates. (BOD Res. No. 08-2012)

2012

Classification Size Minimum Charge

Commodity Charges

11 - 20 21 - 30 31 - 40 41 Up

a. Residential/ Government ½” 236.65 25.20 28.35 31.55 34.80

¾” 378.60 25.20 28.35 31.55 34.80

1” 757.20 25.20 28.35 31.55 34.80

b. Commercial ½” 473.30 50.40 56.70 63.10 69.60

¾” 757.20 50.40 56.70 63.10 69.60

1” 1,514.50 50.40 56.70 63.10 69.60

c. Commercial A ½” 414.15 44.10 49.60 55.20 60.90

¾” 662.60 44.10 49.60 55.20 60.90

1” 1,325.20 44.10 49.60 55.20 60.90

d. Commercial B ½” 355.00 37.80 42.50 47.30 52.20

¾” 568.00 37.80 42.50 47.30 52.20

1” 1,136.00 37.80 42.50 47.30 52.20

e. Commercial C ½” 295.80 31.50 35.45 39.45 43.50

¾” 473.20 31.50 35.45 39.45 43.50

1” 946.55 31.50 35.45 39.45 43.50

f. Bulk/ ½” 709.95 75.60 85.05 94.65 104.40

Wholesale ¾” 1,135.90 75.60 85.05 94.65 104.40

1” 2,271.80 75.60 85.05 94.65 104.40

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Section 36. Miscellaneous Service Charges

The following are the Miscellaneous Service Charges of the Water District which took effect on January 1, 2007 based on Board Resolution No. 27 – 2006; May 31, 2007 based on Board Resolution No. 15 – 2007; October 28, 2008 based on Board Resolution No. 42 – 2008; Resolution No. 09 – 2011 and May 26, 2011 based on Board Resolution No. 11 – 2012.

1. Installation fee – new connection 2,600.00

Installation Fee - Transient 500.00

Guarantee Deposit - 1st week 1,000.00

Per succeeding weeks 500.00

2. Reconnection fee

Within five (5) working days (with plastic strap)

115.00

More than five (5) working days (padlocked/pulled out meter/ Disconnected at saddle clamp)

575.00

Inactive for more than five (5) years 1,500.00

Inactive (since 1982 – 2007) with new ownership regardless of arrears.

3,000.00

3. Relocation fee Active

1,000.00

Inactive for more than five (5) years) 1,500.00

4. Pipe Jetting (Per meter) 400.00

5. Plus the cost of additional materials that may be

determined prior and/or during installation.

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Section 37. Requirements for Subdivision Owners and/or Housing Developers

Before a distribution line can be extended and installed in a subdivision, the owner and/or developer has to comply with the following requirements, to wit; a. Subdivision plan indicating the potential number of households to be served. b. Topographic or road profile map. c. Development plan. d. Hydro-testing to determine the accuracy of the plumbing layout within the

subdivision. e. Elevated water tank whose design and volume will be determined by the Water

District. f. A mother water meter must be installed so as to determine the actual volume of

water coming into the subdivision against the total consumption of the subdivision residents.

g. The design of the water system within the subdivision must be prepared by the Operations and Technical Services Section to ensure that it conforms with the standards and specifications of the Water District. A minimal fee of thirteen percent (13%) of the total material cost will be charged by the Water District to the subdivision owner and/or housing developer for the said plans.

Section 38. Changing the Registered Name of a Service Connection

In cases wherein there will be changes to be made on the name of a registered concessionaire for any reason, the concessionaire concerned has to present to the Water District any of the following documents which must be duly notarized, to wit; a. Deed of Sale. b. Waiver of Rights.

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Section 39. Meter Reading and Bill Tending Schedules:

Meter Reading and Bill Tending

Zone

1 1st Working day of the month

2 2nd Working day of the month

3 3rd Working day of the month

4 4th Working day of the month



7-9 7th Working day of the month

If a day falls on a Saturday, Sunday or a Holiday, meter reading

and bill tendering will be done on the next working day.

Section 40. If any section, subsection, clause or phrase of this Utility Rules and Regulations for any

reason is held to be unconstitutional, illegal or unlawful, such decision shall not affect the validity of the remaining portion of these rules and regulations.

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DID YOU KNOW THAT…?

1 CU.M. = 5 DRUMS

= 50 KEROCANS

= 264 GALLONS

= 1000 LITERS

1 CUBIC METER (m3) = P 23.67

1 DRUM = P 4.73

1 KEROCAN (20 liters) = 47 centavos

1 GALLON = 9 centavos

1 LITER = 2 centavos

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the AIR

we BREATHE

…the WATER we DRINK

...the ENVIRONMENT we LIVE IN

THESE ARE

OUR MOST

PRECIOUS

LEGACIES

FOR THE

FUTURE

GENERATIONS

If you care….

do something

for the protection

of our ENVIRONMENT!!!

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WALANG

PUNONG KAHOY,

WALANG KAGUBATAN.

WALANG KAGUBATAN,

WALANG

BUHAY.

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10 cu.m. = P 236.65/mo.

= P 7.89/day

We CANNOT LIVE Without

WATER

THE WATER YOUR CHILDREN WILL DRINK TOMORROW DEPENDS

ON HOW MUCH YOU CONSERVE TODAY.

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NORALA WATER DISTRICT TAG LINE

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MGA PARAAN SA PAGTITIPID NG TUBIG

1. Maging maagap sa pagkukumpuni ng lahat ng sirang tubo, tumutulong gripo at iba pang instalasyong pantubig. Ang natatapong tubig dahil sa mga sirang bahagi ng mga instalasyong pantubig ay katumbas ng 48 metro kubiko o 80 balde ng tubig bawat oras.

2. Gamitin ang palikuran ng maayos. Huwag magtapon ng matigas na bagay sa inidoro. Sikaping makagamit ang inidoro ng 3 ½ gallon lamang ng tubig sa halip ng 5 hangang 8 gallon sa bawat araw.

3. Palitan ang mahihina at sirang sapatilya ng inyong gripo. Ang mumunting patak ng tubig mula sa gripo ay katumbas ng tatlong (3) balde ng tubig na nasasayang sa bawat araw.

4. Ugaliing isara ang gripo habang nag-aahit o nagsisipilyo. Nasasayang ang humigit kumulang sa apat (4) na balding tubig sa bawat pag-aahit o pagsisipilyo nang nakabukas ang gripo.

5. Kailangang gumamit ng palanggana sa paghuhugas ng mga kasangkapan. Ito ang lagyan ng tubig sa bawat paghuhugas at huwag pabayaang bukas ang gripo. Mga anim na balding tubig sa bawat paghuhugas ng pinggan matapos kumain ang naaksaya.

6. Sa paglalaba naman ng damit, isara ang gripo habang nagsasabon. Kung nagbabanlaw naman ng mga damit at ang batya ay puno na kailangan ding isara ang gripo.

7. Gamiting pambuhos sa inidoro o pandilig sa halaman ang tubig na ginamit na sa pagbabanlaw ng damit.

8. Ipagbigay-alam sa Norala Water District ang anumang sira sa instalasyon ng tubig na matatagpuan sa kalye.

9. Gumamit ng tangke, drum o anumang lalagyang maaring pagsahuran ng tubig na nanggaling sa ulan.

10. Gumamit ng rigadera sa pagdidilig ng halaman upang maging patak-patak lamang ang daloy ng tubig. Sa gayo’y maiiwasan ang pagtapon ng labis na tubig.

11. Kapag merong “water interruption” at nabuksan mo ang gripo, siguraduhin lamang na ito ay iyong nasarhan upang hindi matapon ang tubig sa oras na ito ay bumalik na.

12. Kung magdidilig ng mga halaman, gawin ito sa panahong hindi pa sumisikat ang araw o dili kaya sa panahong ang araw ay lumulubog na. Sa gayong paraan, mas na-aabsorb ng mga tanim ang tubig na iyong dinidilig.

13. Sa pagluluto, gumamit lamang ng katamtamang dami ng tubig. Sa gayong paraan, mas magigiging masarap ang lasa ng iyong niluluto at mas nakakatipid ka ng tubig.

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VIII. DEFINITION OF TERMS AND ACRONYMS As used in this MANUAL, the following terms shall mean: Water District Refers to the Norala Water District (NWD), a Government Owned and/or Controlled Corporation (GOCC) based on the Supreme Court’s decision on G.R. Nos. 95237-38 which was promulgated on September 13, 1991 in an en banc resolution with jurisdiction specified in Resolution No. 20 dated March 23, 1982 of the Sangguniang Bayan of Norala, South Cotabato and PD 198, as amended. Title Operations Manual of NWD presents general information of NWD; mandates; organization, duties and responsibilities; operating procedures; operation control and supervision adopted by this agency. Board of Directors (BOD) The policy making body of Norala Water District. Management Refers to the General Manager (GM) and staff who run the day to day affairs of the Water District. Service Connection – The tapping of water mains and the laying of pipes from the main line to the curb line and the setting of the water meter. CPS - Commercial Practices System

LWUA - Local Water Utilities

Administration

LWD - Local Water District

GAAM - Government Accounting and

Auditing Manual

NGAS - National Government

Accounting System

IS - Income Statement

BS - Balance Sheet

CFS - Cash Flow Statement

MDS - Monthly Data Sheet

PPE - Property Plant & Equipment

JEV - Journal Entry Voucher

DV - Disbursement Voucher

Phil-GEPS - Philippine Government

Electronic Procurement System

IAR - Inspection & Acceptance Report

NRW - Non-Revenue Water

SA - Service Application

CO - Construction Order

BCS - Billing & Collection System

DCR - Daily Collectors Report

RCD - Report of Collections & Deposits

SR - Service Request

MO - Maintenance Order

SOA - Statement of Account

RIS - Requisition and Issue Slip

MRS - Materials Returned Slip

BAM - Billing Adjustment Memo

PCF - Petty Cash Fund

DM - Debit Memo

CM - Credit Memo

BAC - Bids and Awards Committee

PR - Purchase Request

CD - Calendar Day

NOA - Notice of Award

COA - Commission on Audit

RFQ - Request for Quotation

URR - Utility Rules & Regulations

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X. APPENDICES:

1. Service Application and Construction Order;

2. Survey Form;

3. Senior Citizen Discount Availment

Application Form;

4. Requisition and Issue Slip;

5. Maintenance Order;

6. Service Request;

7. Agreement for Water Service Connection;

8. Feedback Form.

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Republic of the Philippines

Norala, South Cotabato

SENIOR CITIZEN DISCOUNT AVAILMENT APPLICATION FORM

NAME: ACCOUNT

NO.

ADDRESS: CONTACT

NO.

DATE OF BIRTH:

DOCUMENTARY REQUIREMENTS SUBMITTED: APPLICATION FORM

LATEST PICTURE

PROOF OF RESIDENCE

VALID SENIOR CITIZEN CARD ID NO. 7479

OTHER IDs PRESENTED:

PASSPORT VOTER’S ID

DRIVER’S LICENSE POSTAL ID

SSS/GSIS ID OTHERS

AUTHORIZATION LETTER (IF APPLYING THROUGH REPRESENTATIVE)

GOVERNMENT ISSUED ID (OF THE REPRESENTATIVE)

CONDITIONS FOR THE AVAILMENT: 1 THE SENIOR CITIZEN MUST BE A RESIDENT OF THE HOUSEHOLD.

2 CONSUMPTION SHOULD NOT EXCEED 30 CUBIC METERS.

3 THIS IS GRANTED BY HOUSEHOLD REGARDLESS OF THE NUMBER OF SENIOR CITIZENS LIVING THEREIN.

4 METER REGISTRATION SHOULD BE IN THE NAME OF THE SENIOR CITIZEN FOR A PERIOD OF ONE YEAR. (Installed – )

5 THERE SHALL BE ANNUAL RENEWAL OF APPLICATION.

6 A SENIOR CITIZEN CAN ONLY AVAIL OF ONE CONNECTION DISCOUNT.

7 WATER CONNECTION MUST BE RESIDENTIAL

It is understood that I am fully aware of the conditions for availment and that I agree to abide by all its terms.

IN WITNESS WHEREOF, I affix my signature this day of ____________ 201__ at Municipality of Norala, South Cotabato.

CONFORME: SIGNED IN THE PRESENCE OF:

APPROVED:

(Signature Over Printed Name) Administrative Services Officer B/

Designated Bookkeeper General Manager

Res. Cert. No. Res. Cert. No. Res. Cert. No.

Issued On: Issued On: Issued On:

Issued At: Issued At: Issued At:

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Republic of the Philippines NORALA WATER DISTRICT Norala, South Cotabato

APPLICATION AND AGREEMENT FOR WATER SERVICE CONNECTION

KNOW ALL MEN BY THESE PRESENTS; The undersigned hereinafter referred to as APPLICANT applies for a water service connection

(New/Reconnection/Relocation/Change Name), located at , , ____________, from the Norala Water District herein referred to as a DISTRICT and agrees the following

conditions:

1. The APPLICANT will pay the DISTRICT the sum of __________________________ PESOS (P______________) representing the approved fees and materials expenses and other charges issued to the APPLICANT by the DISTRICT.

2. The APPLICANT will, when water becomes available, purchase from the DISTRICT all its water needs to be used in the premises as described in paragraph 3, as herein provided, and will pay the monthly rate to be determined from time to time in accordance with the provisions of PD 198, as amended. However, the APPLICANT agrees that connections will not be made until all charges are paid and the

application is approved and accepted.

3. The APPLICANT will cause his premises to be installed with pipes and appurtenances for water service connection in accordance with the specifications approved by the DISTRICT.

4. The APPLICANT binds to pay the monthly bill promptly and failure to pay the water bills within fifteen (15) calendar days after its billing date, the APPLICANT will be charged a ten percent (10%) penalty on the 16th day and twenty (20) days from the date of the billing the DISTRICT will disconnect the

water services. Before the date of disconnection a notice will be served. If the accounts of the disconnected concessionaires remain unsettled after five (5) working days from the date of disconnection, the District will pull out the water meter at the meter stand for safekeeping and the service connection will be disconnected at the saddle clamp or water mainline to discourage illegal connection.

5. The APPLICANT will comply with the provisions of the By-Laws of the DISTRICT and its Utility Rules and Regulations (URR) as maybe, from time to time, adopted by DISTRICT and further confess awareness of the Provisions of PD 198, as amended.

6. The APPLICANT will allow the DISTRICT the necessary easement and rights to construct and excavate, repair and perpetually maintain the line or pipe owned by the DISTRICT for distribution of water, which are located at the property owned by the APPLICANT. All pipes, water meter and equipment of the DISTRICT installed from the water mains of the DISTRICT up to the water meter, which are within the property of the APPLICANT, shall at all times be the sole property of the DISTRICT, leaving the latter the right of access to the property of the APPLICANT.

7. The APPLICANT will be allowed only to take water after the meter and assumed all the responsibilities of the water that passes through the meter and he will be accountable for the water and water lines after the meter if this will be damaged or destroyed.

8. If the applicant has other water source and/or household water lines, NWD will not be held liable for the following:

8.a. Any contamination and discoloration of water that may occur; 8.b. Any water loss or high consumption;

9. In case any contamination and discoloration of water that may occur, the applicant agrees to submit water quality test result and physical chemical test on their own expense;

10. If the APPLICANT is an authorized representative of the owner of property where the service connection will be installed, the APPLICANT must submit his authorization letter to the DISTRICT.

11. The APPLICANT as owner or authorized representative should notify the DISTRICT in case of transfer

of ownership of the property.

12. The APPLICANT binds to follow the provisions found in Section 31 of PD 198, as amended, quoted as

follows:

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a) Section 31 C. PROHIBITS any person, firm or corporation from vending selling or otherwise disposing of water for public purposes within the service area of DISTRICT where district facilities

are available to provide such service, or fix term and conditions by permit for such or disposition of water;

b) Section 31 D. SAFEGUARD and protect the use of its waters. For this purpose, any person who installs any water connection without the previous authority from the water district established under P.D. 198; tampers water meters or uses jumpers or other devices

whereby water is stolen or pilfered water or water meters shall upon conviction, be punished by prision coreccional in its minimum period or a fine ranging from Two Thousand Pesos (P2,000.00) to Six Thousand Pesos (P6,000.00), or both. If the violation is committed with the connivance or permission of an employee or officer of the Water District, the employee or official shall, upon conviction, be punished by a penalty one (1) degree lower than prision correccional in its minimum period and forthwith be dismissed and perpetually disqualified from employment in any utility or service company owned and controlled by the government.

10) Violation by the APPLICANT on any of the conditions mentioned in this application/agreement, will justify disconnection of water service by the DISTRICT in the same manner provided in Item No. 4 of

this application/agreement;

11) That in case of reconnection arising from disconnection, APPLICANT, binds himself to pay the Reconnection Fee, all overdue accounts with the DISTRICT and all other fees relative to reconnection that maybe fix from time to time by the DISTRICT;

12) Should the service connection be disconnected due to the conditions specified in this application/agreement, the APPLICANT is given up to 180 days or due to APPLICANT’S voluntary

disconnection 365 days (commencing from the date the connection was disconnected) to complete the reconnection application and requirements;

13) Failure of the APPLICANT to have his water service reconnected within the 180/365 days period commencing from the date that the service connection was disconnected will automatically render this application/agreement null and void;

14) Once this agreement renders null and void and the APPLICANT applies for reconnection, the Policy

on New Service Connection Application and Agreement will be applied and will only be allowed and/or approved if all his outstanding obligations with the DISTRICT have been fully settled; and,

15) The acceptance of this application will constitute an AGREEMENT between the DISTRICT and the APPLICANT.

DONE this ____________ day of ________________, _______ at Norala, South Cotabato.

Conforme:

Res. Cert. No.

Date Issued:

Name & Signature of Applicant Place Issued:

Signed in the Presence of: _______________________________ ________________________________ Approved & Accepted By:

General Manager Authorized NWD Representative

Subscribe and sworn to before me this ________ day of _________________ at Norala, South Cotabato.

Doc. No. __________ Page No. __________ Book No. _________ Series of __________

Notary Public Until December _______ PTR No. _________ Norala, South Cotabato

Roll No.