the wimbledon championships 2017 - information pack

20

172 & 3 Day

Tours

Tours throughout The Championships

Offically Approved Wimbledon Packages

Information Pack

The Wimbledon Championships 2017

©AELTC/Thomas Lovelock ©AELTC/Thomas Lovelock

©AELTC

Call: 020 8335 4949 Email: [email protected] 2

Take this unique opportunity to attend the world’s premier Grand Slam tennis championships. You and your students can be there, soaking up the atmosphere and watching the action on the outside courts or even on No.1, No.2 or No.3 Courts, if you choose to book from our allocation of tickets for these show courts.

Our two and three day tours take place throughout The Championships, so that as well as watching the action courtside, you and your students can also join the crowds on ‘Henman Hill’ or ‘Murray Mount’, as it is increasingly known, and watch play on Centre Court on the huge TV screen.

The 2017 Wimbledon ChampionshipsFrom 3rd July to 16th July 2017

You might even catch some action later in the day on Centre Court itself if you are lucky enough to buy re-sale tickets, which are sold for charity at a reduced price as some of the Centre Court ticket-holders leave during the late afternoon.

Our two-day tour prices shown opposite range from £125 per student for tours with Ground Pass Admission tickets, to up to £195 per student for tours with No.1 court tickets. Naturally, the tour price you pay will reflect the quality of the matches scheduled for your chosen date and court. Demand for tour dates in the first week of the Championships is always very high, with many of our student groups experiencing some fantastic tennis matches over the years - with some fortunate enough to have seen Britain’s very own Andy Murray in action!

On our two and three day tours, in addition to your day at Wimbledon, we have also arranged for you to spend time in central London, for the chance to enjoy the world-renowned sights on our included sightseeing tour and select from our range of visits and attractions.

These tours offer a great experience for all students, not just tennis fans, providing them with the opportunity to attend one of the world’s great sporting events – make sure you don’t miss out!

How to BookCall us to check ticket availability for your chosen date. Then, to confirm your group’s places, please send a deposit of £30.00 per paying person (plus insurance if required) with your completed Booking Form, by the deadline date we will agree with you.

Call: 020 8335 4949Email: [email protected]: www.sportexperiences.co.ukFax: 020 8335 4477

At Sport Experiences, the safety and security of you and your group is our absolute priority. We operate a detailed Safety Management System, with all suppliers chosen for the quality of their services, compliance with our safety management standards and experience in working with student and youth groups.

Accommodation is checked for comfort, convenience, safety and security and our staff are resident. 24-hour office support is also provided throughout the duration of your time away with us.

Sport Experiences is an Assured Member of the School Travel Forum and has also been awarded the Learning Outside the Classroom Quality Badge.

Details of our Safety Management Standards, the Learning Outside the Classroom Quality Badge and the STF Code of Practice are available from Sport Experiences.

Sport Experiences’ Safety Management Standards

Contents

Introduction 2

Tour Dates and Prices 3

Your Itinerary 4

London Visits & Meals 5-7

Further Information 8

Booking Form 9-10

Booking Conditions 11

©AELTC/Bob Martin

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Online: www.sportexperiences.co.uk Call: 020 8335 4949 3

Two Day Tour price per student includes:

•Two days’ coach travel, including pick-up and drop-off at your school or college

•One night’s accommodation at a good standard hotel

•Continental breakfast

•One day Ground Pass admission or No.1/No.2/No.3 Court ticket for The Championships

•Time in London, including sightseeing

•Services of a Sport Experiences Tour Manager

•One free teacher place for every ten students

•Government taxes and service charges

Regional Coach SupplementsFor groups located north of Leeds, there will be a supplement of £10 to the Two-day tour price to cover the additional coach hire costs incurred, due to the longer travelling distances involved. For groups in Scotland, a supplement of £30 per student will apply to the Two-day tour price. No regional supplements are applied to the Three Day Tour prices.

Group SizeThe tours on all dates from Monday 3rd July through to Wednesday 12th July are available for groups of 40 or more students and you will be allocated a coach exclusively for your own use throughout the tour. Should you wish to travel on any of these dates with less than 40 students, then you are able to do so, however a coach under-occupancy supplement will apply.

The two-day tours departing on Thursday 13th, Friday 14th, Saturday 15th and Sunday 16th July 2017 are available for all groups of 10 or more students. On these tour dates, groups of 40 or more students will be allocated a coach exclusively for their own use throughout the tour. For groups of between 10 and 39 students, we will arrange for you to travel with another school or college to ensure that you have no coach under-occupancy supplement to pay.

©AELTC/Matthias Hangst

Monday 3rd – Tuesday 4th July 2017£145.00 including No.2 or No.3 Court ticketPlay is scheduled for matches in the opening rounds of the Men’s and Ladies’ Singles and the Men’s and Ladies’ Doubles competitions.

Tuesday 4th – Wednesday 5th July 2017

£145.00 including No.2 or No.3 Court ticketPlay is scheduled for matches in the opening rounds of the Men’s and Ladies’ Singles and the Men’s and Ladies’ Doubles competitions.

Wednesday 5th – Thursday 6th July 2017£155.00 including No.2 or No.3 Court ticketPlay is scheduled for matches in the second rounds of the Men’s and Ladies’ Singles and the Men’s and Ladies’ Doubles competitions.

Thursday 6th – Friday 7th July 2017£155.00 including No.2 or No.3 Court ticketPlay is scheduled for matches in the second rounds of the Men’s and Ladies’ Singles, the Men’s and Ladies’ Doubles competitions and the Mixed Doubles opening rounds.

Friday 7th – Saturday 8th July 2017

£165.00 including No.2 or No.3 Court ticketPlay is scheduled for matches in the third rounds of the Men’s and Ladies’ Singles, the Men’s and Ladies’ Doubles competitions and the Mixed Doubles opening rounds.

Saturday 8th - Sunday 9th July 2017

£165.00 including No.2 or No.3 Court ticketPlay is scheduled for matches in the third rounds of the Men’s and Ladies’ Singles, the Men’s and Ladies’ Doubles competitions and the Mixed Doubles opening rounds.

Two Day ToursGround Pass Admission from £125 No.1, No.2, No.3 Courts from £145

Tour Dates and Prices Monday 10th – Tuesday 11th July 2017£169.00 including No.2 or No.3 Court ticket

Play is scheduled for matches in the later rounds of the Men’s and Ladies’ Singles and the Men’s, Ladies’ and Mixed Doubles competitions.

Tuesday 11th – Wednesday 12th July 2017£149.00 including No.2 Court ticket

Play is scheduled for matches in the later rounds of the Men’s and Ladies’ Singles, the Men’s, Ladies’ Doubles and the Mixed Doubles competitions.

Wednesday 12th – Thursday 13th July 2017£145.00 including No.2 Court ticket

Play is scheduled for matches in the later rounds of the Men’s and Ladies’ Singles, the Men’s, Ladies’ and Mixed Doubles competitions.

Thursday 13th – Friday 14th July 2017£135.00 including Ground Pass admission

£195.00 including No.1 Court ticket

Play on No. 1 Court is scheduled for the Men’s, Ladies’ and Mixed Doubles Quarter and Semi-Finals matches.

Friday 14th – Saturday 15th July 2017£125.00 including Ground Pass admission


Play on No. 1 Court is scheduled for the Men’s, Ladies’ and Mixed Doubles Quarter and Semi-Finals matches.

Saturday 15th – Sunday 16th July 2017


Play is scheduled for Junior and Veterans’ Finals matches.

Sunday 16th – Monday 17th July 2017


Play is scheduled for Junior and Veterans’ Finals matches.


Two-Day Tour ItineraryDay OneYou will be collected from your school or college early in the morning and then taken to Wimbledon. We plan to arrive during the late morning, in good time to see play commence.

Play normally commences at around 1pm or 2pm on No.1 Court, and generally a little earlier on No.2 and No.3 Courts and the outside courts. The Championships’ scheduling and how the weather has been during the previous days will determine exactly which matches are played on each court, however, whatever matches you see, you are sure to be amazed at the incredible quality and speed of the tennis!

At the close of play, which can be at any time between 6.30pm and 8.30pm, dependent on the number and length of the matches to be played, we will transfer you to your overnight accommodation. We recommend that you have an early dinner at Wimbledon, prior to departing for your hotel.

Day TwoThis morning, after breakfast, we will head in to central London. We will start the day with our included sightseeing tour, that will take in many of the city’s world renowned sights, including the Houses of Parliament, Big Ben, Westminster Abbey and the Tower of London.

The remainder of the morning and early afternoon are then free for you to do as you please; perhaps enjoying time at leisure in Covent Garden or you may wish to choose from our range of pre-bookable visits and meals (see pages 5-7). These include sports stadia tours, museum visits and attractions such as the London Eye.

We will head for home in the afternoon and should arrive back at your school or college during the evening.

Your Wimbledon Championships Tickets Sport Experiences has been officially appointed by The All England Lawn Tennis Club (Championships) Limited for the sale of Wimbledon Championships tickets.

All tickets provide Ground Pass admission to The Wimbledon Championships, which allows access to all the outside courts, the retail and food outlets and Henman Hill. No.1, No.2 and No.3 Court tickets also include a reserved seat for the entire day on the specified court.

Hotel Accommodation We have reserved a range of good standard hotel accommodation in the Greater London area. Our range of hotels includes properties such as the Premier Inn and Express by Holiday Inn chains. All bedrooms have private bathrooms and our selection of hotels ensures that you will enjoy a superior standard of accommodation to that usually provided for school and college groups.

Teacher Free PlacesTeacher free places are based on two teachers sharing a room. The single room supplement is £25.00 per night. Additional teacher places, beyond the free teacher place ratio, are available at the student price.

Three-Day ToursAvailable from £55 supplement per personFor groups of minimum 40 students, we offer the opportunity for you to add an extra day to the beginning of your tour and stay for two nights at your hotel. Departing a day earlier than the two-day tours, you will travel to London on Day One, visit Wimbledon on Day Two and then have the best part of Day Three to enjoy London at your leisure.

This is an excellent option for all groups of 40 or more students, and we particularly recommend it for groups travelling from the west and north of England, Wales and Scotland, as you will arrive at Wimbledon refreshed from a good nights sleep at your Greater London hotel. In addition, there is no regional coach supplement to pay on our three-day tours.

Your Wimbledon 2017 Championships Itinerary

©AELTC/Neil Tingle


Coca-Cola London Eye

Price from: £14 per student / £25 per teacher / One FREE teacher place per 10 studentsThe Coca-Cola London Eye offers breath-taking views of London from high above the River Thames. See Big Ben towering above the Houses of Parliament, follow St. James Park as it sweeps down to Buckingham Palace. Is the Queen at home? You’ll spot the flag flying if she is.

Relax in one of the 32 high-tech glass capsules and enjoy the London skyline at your leisure, using the Samsung Galaxy Tab 10.1 interactive touch screen guides, providing an enhanced experience that includes key information on landmarks that can be seen from the London Eye as well as a 3D view of each sight.

Thames River Cruise

Price from: £7 per student / £12 per teacherCapture the excitement of the River Thames where the spectacular views provide a whole new perspective on the magnificent city of London. Your cruise takes you from Westminster to Tower Pier, encompassing London’s best-loved sights and providing an insight into the many layers of history that have built up along the river.

The timeless majestic Houses of Parliament, the elegant dome of St Paul’s Cathedral, and perhaps London’s most precious antique the Tower of London are just a few of the historic sights to be discovered on the Thames sightseeing cruise.

Madame Tussauds

Price from: £12 per student (aged 10 and under) / £19 per student (aged 11+) / £25 per teacher / One FREE teacher place per 10 studentsFilled with 14 exciting, interactive zones and a stunning Marvel Super Heroes 4D movie experience, Madame Tussauds London combines glitz and glamour with incredible history. Walk down the red carpet and strike a pose with the Beckhams, before challenging your favourite sport stars. Start your royal experience with an audience with the Queen, before turning to the younger generation and plant a kiss on Prince William’s cheek. Then step up to your favourite Marvel Super Heroes before getting ready to experience the spectacular and exclusive Marvel Super Heroes 4D movie.

Pre-bookable London VisitsIncluded in your tour package is a guided sightseeing tour and then free time in London. We are able to offer you the opportunity to pre-book the following visits and attractions. Our Programme Manager will be pleased to discuss these possible visits with you and include them in your itinerary, however, please bear in mind that your time in London is limited.


Ripley’s Believe It or Not!

Price from: £10 per student / £14 per teacher / One FREE teacher place per 10 studentsStep into the oddly wonderful world of the legendary Robert Ripley; an intrepid world traveller, cartoonist, reporter, adventurer and seeker of remarkable relics and rare treasures. At Ripley’s Believe It or Not! London, your students can marvel at an unbelievable collection of over 700 cultural and educational artefacts and works of art from across the globe, many of which were collected by the ultimate explorer himself.

With unusual art, underwater wonders, an upside-down room, a miniatures gallery and even a dungeon, Ripley’s has every unusual thing you can imagine...and plenty more you can’t! Measure up to the world’s tallest man, come face to face with rare Amazonian shrunken heads, touch a piece of the Berlin Wall, read Queen Victoria’s appointment letter signed by the lady herself and venture into Ripley’s Marvellous Mirror Maze.

The London DungeonPrice from: £14 per student / £25 per teacher / One FREE teacher place per 10 studentsThe London Dungeon is one of the capital’s must-see’ signature attractions delighting audiences for almost 40 years. In its new home next to the Coca-Cola London Eye, take a 90 minute journey through 1000 years of London’s murky past. Walk through the Dungeon, moving from show to show, guided by professional actors. The shows are based on real London history and legends (minus the boring bits). You’ll get up close and personal with sinister characters including Jack the Ripper and infamous barber of Fleet Street, Sweeney Todd.

It’s a fully themed experience. That means 360° sets, full on authenticity and theatrical storytelling. On your journey you’ll pass through the Whitechapel Labyrinth of misty East London streets, plague-ravaged houses, the fearsome torture chamber.... and see (and feel!) what could have been if Guy Fawkes had succeeded.

Shrek’s Adventure! London

Price from: £13 per student / £18 per teacher / One FREE teacher place per 10 students.Step into and star in your very own hilarious, mad-cap adventure to the kingdom of Far Far Away surrounded by Shrek and his much loved Dreamworks friends.

The world’s funniest tour begins when you board a magical Dreamworks Tours’ red London bus driven by the mischievous Donkey, where chaos, calamity and endless fun are the name of the game. Explore the fantasy worlds of Far Far Away and meet everyone from Princess Fiona, Puss in Boots, ‘Gingy’ the Gingerbread man to Pinocchio and the Three Little Pigs. But beware, Rumpelstiltskin, wearing his ‘angry wig’, will do all he can to disrupt your tour and stop your return to London.

Will you collect all the special ingredients needed for the magic spell to transport you safely home? 10 fairy-tale themed shows with a good dose of Donkey’s cheekiness, amazing animation and captivating storytelling from Dreamworks, the producers of Shrek.

Wembley Stadium TourPrice from: £15 per student / £25 per teacherBehind-the-scenes access and the chance to walk in the footsteps of legends. The tour of the Stadium includes visits to England’s Changing Room and Players Tunnel. Climb the Trophy Winners’ steps, raise the replica FA Cup and learn about the history of Wembley.

Chelsea Football Club TourPrice from: £15 per student / £24 per teacherThe Stadium Tour offers a fun, informative and interactive experience for all sports fans. Groups can see areas usually reserved for players only, such as the dressing rooms where the players’ shirts hang on the wall. The tour also includes the chance to walk up the players’ tunnel, as well as visiting The Press Room, The Television Interview Rooms and the Pitchside Managers Dugout.

Emirates Stadium Tour & MuseumPrice from: £14 per student / £25 per adult / One FREE teacher place per 10 studentsExplore behind-the-scenes at Arsenal FC with this self-guided audio tour. Hear from the boss as you take your place in the changing room, listen to the roar of the crowd as you walk down the tunnel, explore the museum and test your Arsenal knowledge against one of the Arsenal experts. The spectacular, interactive Arsenal Museum includes exclusive exhibits including Michael Thomas’ boots from Anfield 89, Charlie George’s 1971 FA Cup final shirt and Alan Smith’s shirt from 1994’s European Cup Winners Cup Final.

Natural History Museum

FREE AdmissionThe Natural History Museum is the UK’s national museum of natural history, and a centre of scientific excellence in taxonomy and biodiversity. The Museum’s mission is to maintain and develop its collections and use them to promote the discovery, understanding, responsible use and enjoyment of the natural world.

The landmark Darwin Centre allows visitors to explore world-class science in action in a dramatic, state-of-the- art science and collections facility. The building is the most significant expansion at the Museum since it moved to South Kensington in 1881 and visitors can see world-leading scientists at work, incredible specimens and exciting displays.


Pre-bookable MealsAs part of our commitment to complete service, we are also able to organise lunch during your time in London to match your requirements and budget. All meals arranged by Sport Experiences must be pre-booked in advance of your trip. Sport Experiences Meal Deals are set menus developed with our restaurant partners to offer the very best value for money.

Packed lunchPrice from: £7.00 per personExcellent value for money, our packed lunches are delivered to your hotel on the day. We offer a choice of two menus.

Ham Sandwich Menu includes: Ham and cucumber roll, cheese and tomato roll, chocolate muffin, crisps, apple (or other fruit) and a bottle of water.

Chicken Sandwich Menu includes: Chicken and salad roll, cheese and tomato roll, blueberry muffin, crisps, satsuma (or other fruit) and a bottle of water.

Hard Rock CaféPrice from: £16.00 per person

Hard Rock Café has it all: delicious food, awesome music and a high-energy atmosphere that will give diners a rock n’ roll experience to remember! Meal Includes: Hard Rock Café Burger served with fries & salad with a soft drink and ice cream dessert.

Rainforest Café

Price from: £15.00 per personLocated in the heart of the West End at Piccadilly Circus, Rainforest Cafe is designed as an exotic jungle that recreates the sights and sounds of the Amazon rainforest. Enjoy great food in this spectacular restaurant. Meal Includes: Rainforest Classic Steak Burger served with salad garnish & fries (or vegetarian option) with vanilla ice cream topped with chocolate sauce plus a soft drink.

Pizza ExpressPrice from: £13.00 per person

Proud to be different. Peter Boizot didn’t just break the mould. He knocked

down entire walls. He brought great pizza to Great Britain. And a great deal more besides. Creating beautiful pizza needs great recipes and ingredients, talented Pizzaiolos and pride. Meal Includes: Choice of Classic Pizza or Pasta with ice cream dessert and water or squash to drink.

Planet HollywoodPrice from: £16.00 per personDine with the Stars at Planet Hollywood, where the glitz and

glamour of this popular restaurant will be a hit with your students. Meal Includes: Classic Planet Hollywood Burger (hamburger, cheeseburger or vegetarian) served on a home-style roll with fries, with Ice Cream dessert plus a soft drink.

Spaghetti HousePrice from: £11.00 per personEnjoy some of the best pasta dishes in London

at Spaghetti House, a family-run chain of restaurants serving authentic, delicious home-cooked Italian specialities. Meal Includes: Choice of Penne Bolognese or Rigatoni pomodoro e basilico or bruschetta or pollo caesar; with coppa nostra chocolate and vanilla ice cream dessert, with water or squash to drink.

Science Museum

FREE AdmissionThe Science Museum is an impressive tribute to every conceivable area of science, illustrating in depth and detail the many developments in science, technology and medicine that have played a part in shaping the modern world. The Museum has broken away from the usual stereotypical collection and instead offers a more ‘hands-on’ approach to science. No matter what the subject, the Science Museum has a factual and fun way to deliver information.

Imperial War Museum

FREE AdmissionTo mark the start of the Centenary of the First World War, a transformed IWM London reopened in July 2014 with ground-breaking new First World War Galleries and a dramatic new atrium featuring key stories and iconic objects from their collections.

The Imperial War Museum is unique in its coverage of conflicts, especially those involving Britain and the Commonwealth, from the First World War to the present day. It seeks to provide for, and to encourage, the study and understanding of the history of modern war and ‘war-time experience’.


THE BOOKING FORMThe importance of clear, correct information on the Booking Form is essential, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and travel instructions are to be sent, should be entered as the first name. Other names are required by insurance companies, hoteliers etc., so please be accurate. We do not accept bookings for students unaccompanied by supervising teachers.

YOuR DEPOSIT PAYMENT AND GROuP SIzEOn receipt of your deposit payment we will confirm your group’s tickets. At this stage we will confirm your booking. This deposit is non-refundable. If you wish to increase your group size it is essential that you request these places with ourselves in writing as we will have to request additional tickets.

COACH uNDER-OCCuPANCY SuPPLEMENTThe two-day tours on all dates from Monday 3rd July through to Wednesday 12th July are available for groups of 40 or more students. All three-day tours are available to groups of 40 or more students. Should you wish to travel on any of these tours with less than 40 students, then the following coach under-occupancy supplements will apply:

No of Students 2-Day 3-Day35 – 39 students £150 £25030 – 34 students £250 £40025 – 29 students £350 £65020 – 24 students £500 £900For groups of less than 20 students we cannot offer the tours from Monday 3rd July through to Wednesday 12th July.

RAIN-AFFECTED PLAYThe Championships has a policy regarding ticket refunds as a result of bad weather. Full details of the policy are contained in the Wimbledon Programme and also in “The Ticket Holders’ Guide”. If there is less than one hour’s play on any day on the court for which tickets have been bought, the full ticket price is automatically refunded. Please note that in this possible circumstance, you would receive a ticket price refund, but you would not be entitled to any other refund payment.

SHOW COuRT TICKETSCourts No.1, No.2 and No.3 are Show Courts and include a reserved seat for the entire day of scheduled play. Depending on the ticket allocation received by Sport Experiences, seats on these show courts may not be allocated together in one block. Whilst we will endeavour to accommodate your group together where possible, please be prepared for your group to be split over a number of seats. A small number of seats on No.2 Court have a glass screen in front of them, which may marginally affect the spectator’s field of view. Further details are available from Sport Experiences.

TRAVEL INSuRANCEComprehensive insurance is available through Mondial Assistance (UK) Limited, which is part of the Allianz Group (the largest travel insurer in Europe) at £4.50 per person (aged 15 and under) or £9.00 (aged 16 and over). The policy covers such points as damage, theft, liability and cancellation charges (for medical reasons). If cover is required, please indicate on the Booking Form and enclose the appropriate payment.

VISITS, ATTRACTIONS AND MEAL DEALSAny optional London visits, attractions and meal deals that you request will not be booked until we receive your deposit payment and have confirmed your booking. Please be aware that in the unlikely event that we are unable to organise your choice of extras, we will sugest suitable alternatives, however non-availability of these arrangements cannot be accepted as a reason for cancellation.

FITNESS TO TRAVELWe strive to give all our customers full care and attention, but we do need to know in advance if there are any special dietary needs or disability requirements. These requests will be forwarded to the appropriate supplier, however failure to fulfil a special request cannot be considered breach of contract. If your group should require a tailgate coach, you must request this in advance. Both the price and availability of tailgate coaches are subject to confirmation by Sport Experiences.If any member of the group has suffered from a serious medical condition recently, then they should consult with their Doctor about their fitness to travel.

SAFETY MANAGEMENT STANDARDSAt Sport Experiences, the safety and security of you and your group is our absolute priority. We operate a detailed Safety Management System, with all suppliers chosen for the quality of their services, compliance with our safety management standards and experience in working with student and youth groups.

24-hour office support is also provided throughout the duration of your time away with us. Details of our Safety Management Standards can be downloaded from Sport Experiences website.

STuDENT CONDuCTSport Experiences requires that each group leader signs a declaration of “responsibility and accountability” for their students, which is detailed on the reverse of the Booking Form. Signing the Booking Form confirms your acceptance of the booking conditions on student conduct.

YOuR HOTEL ACCOMMODATIONYou will be advised of the name of the hotel you will be staying at when your travel documentation is sent to you. Please note that hotels will endeavour to accommodate your rooms together but this may not always be possible. Please be prepared therefore for the possibility of your group’s rooms being split over two or more floors. Room allocations are outside of our control and cannot be a condition of booking. If you have specific requirements regarding your group’s rooming, please include details with your booking form.

YOuR HOTEL ROOMING LISTOn confirmation of the hotel where your group is staying, you will also be advised of the room allocation provided for your group. We will also provide you with our “Sport Experiences Rooming List Spreadsheet” detailing the exact allocation available for your group for you to complete and return to us. Please therefore include your email address in the appropriate section of the Booking Form.

24 HOuR EMERGENCY SuPPORTSport Experiences operates a 24-hour emergency paging system to provide complete security and peace of mind throughout your trip. Most problems can be dealt with quite satisfactorily by our local representatives but it is reassuring to know that our Operations Department is there to provide a friendly and professional service at whatever time of the day or night you might need them.

PICK uP POINTS AND TIMESIt is the group leader’s responsibility to ensure that all group members adhere to the timings given in your travel instructions. In the event that one or more members of your group are late to the pick-up point at any time during your trip, to the extent where the itinerary arrangements may be jeopardised, the coach driver is within his rights to leave at the appointed time and no additional arrange ments need be made for late arrivals. For the return journey you will be disembarked at your original pick up point. Our Driver will endeavour to give an estimated time of arrival at each point, prior to the last transit/comfort stop. This will enable you to telephone families or friends who may be meeting you. Our homebound drop offs are scheduled in reverse order of the pick ups. Because of the inconvenience and delays caused to other passengers we are unable to accept requests to be dropped off at additional points. In the extremely unlikely event of you not receiving final travel instructions detailing the exact time and place of your pick-up, it is your responsibility to contact us prior to departure.

YOuR JOuRNEYThe coach companies we use have been selected to be relied upon to provide modern, comfortable coaches and careful, considerate drivers. In line with current regulations all UK coach companies supply coaches fitted with lapbelts at no extra cost. Smoking is prohibited on all our coaches. Regular comfort stops are made. Space is limited so please restrict yourselves to one suitcase per person, plus light hand luggage. If your school is not based on the mainland, the coach will collect you from where you arrive on the mainland. Please note that any travel arrangements to the mainland are not included in our package price.

FINANCIAL PEACE OF MINDSport Experiences is a division of Newmarket Promotions Limited, one of the UK’s leading group tour operators. In line with the EC Directive on package travel, all customers enjoy complete financial protection through our ABTA bond, so all payments are safe.

PAYMENTS BY BACSWe are pleased to accept payments by BACS. If you wish to make your deposit payment or final balance payment by BACS, please ensure that your Provisional Booking Reference or your Invoice Number is included on the remittance advice when making payment by BACS. If you do not know your Provisional Booking Reference or your Invoice Number, please call us on 020 8335 4949.

Our bank account details for payment by BACS are:Newmarket Promotions LtdNatWest BankSort code: 60-17-11Account number: 20389701

TRAVEL DOCuMENTATIONWe will send your final Itinerary and travel documentation three weeks prior to departure, provided all payments have been made.

ADDITIONAL EXTRAS NOT BOOKED WITH NEWMARKETWe cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance) with a third party, if we subsequently cancel your tour for whatever reason. If you book your travel insurance with us, you would receive a full refund in this circumstance.

Further Information


THE WIMBLEDON CHAMPIONSHIPS 2017Please complete and return this form to:

Sport Experiences, Newmarket Promotions Ltd, Cantium House, Railway Approach, Wallington, Surrey SM6 0BP

Booking Form

Cheques should be made payable to: Newmarket Promotions Limited

I enclose deposits @ £30.00 per student = £

I enclose full payments @ per student = £

I enclose Insurances @ £9.00 per person (aged 16 and over) = £

I enclose Insurances @ £4.50 per person (aged 15 and under) = £

total = £

SPECIAL REQUESTS: (These requests will be noted but cannot be guaranteed)

TOUR ITINERARY: (Please tick appropriate box)

TWO-DAY TOUR

THREE-DAY TOUR

DEPARTURE DATE FROM SCHOOL

OR COLLEGE:

..............................................................

HAVE YOU TRAVELLED WITH SPORT EXPERIENCES BEFORE?

YES/NO (Please delete)

GROUP LEADER NAME (To whom all correspondence will be addressed):

SURNAME INITIALS TITLE

POSITION:

SCHOOL/COLLEGE ADDRESS: ................................................................................................

...............................................................................................................................................

................................................................................... POST CODE.......................................

% FAX:

EMAIL:

PLEASE BOOK PLACES FOR:

MALE STUDENTS

FEMALE STUDENTS

MALE TEACHERS

FEMALE TEACHERS

Please note that this information is required to ensure we secure the correct number of hotel rooms.

REGISTRATION REF:

I have read the booking conditions and accept for myself and on behalf of others travelling, the terms and information contained in this brochure.

SIGNED DATE

This tour is organised and operated by Newmarket Promotions Ltd. ABTA V787X

Visits, Attractions, and Meal Deals: (Please list all Visits, Meals and Attractions you wish us to arrange, including dates and time where appropriate)

TICKET CATEGORY:

(Please tick appropriate box)

Ground Pass Admission

No.1 Court Tickets

No.2 Court Tickets

No.3 Court Tickets

COACH PICK-UP POINT IF DIFFERENT TO SCHOOL OR COLLEGE ADDRESS ABOVE:

May

201

6 ed

ition


l Please ensure that you complete all relevant sections of the form and return it to us with your deposit payment.

l Please advise for each member of the group whether they wish to take our insurance policy.

Please do not hesitate to call us on 020 8335 4949 if you have any queries.

By signing the booking form you agree to the following declaration of responsibility regarding your role as group leader and the conduct of your group:

Completing the Booking Form

It is the group leader’s responsibility specifically to ensure that participants act in a responsible manner during the tour and do not behave in a way likely to cause damage to property or damage or offence to other people.

It is also the group leader’s responsibility to ensure that no participant under 18 years of age consumes alcoholic drinks. No participant should consume alcohol to excess and all local laws relating to the consumption of alcohol are to be obeyed by the participants at all times.

If the behaviour of any group member causes distress, damage, danger or annoyance to other persons or property, suppliers of accommodation and transport services reserve the right at all times to demand payment to cover damage caused, cancel arrangements immediately or to eject the person(s) responsible. In such circumstances, our responsibility will cease and we will not be obliged to cover expenses, which may be incurred on the part of the party. Similarly we will not consider or accept any claims for compensation.

As group leader I have read the booking conditions and accept responsibility for the good conduct of all participants during the tour and warrant that at least one responsible adult will be on active duty at all times to ensure this.

I accept that if the behaviour of any group member causes distress, damage, danger or annoyance to other persons or property, suppliers of accommodation and transport services reserve the right at all times to charge the group for any damage caused, cancel arrangements immediately or to eject the person(s) responsible. I accept that the school/college will be held responsible for any charges incurred and that payment may be payable before departure.

Please post your completed booking form with deposit payment to:

Sport Experiences, Newmarket Promotions Limited, Cantium House, Railway Approach, Wallington, Surrey SM6 0BP

Telephone: 020 8335 4949

Fax: 020 8335 4477

email: [email protected]

www.sportexperiences.co.uk

Call: 020 8335 4949 Email: [email protected]

Please read carefullyWe want you to enjoy every minute of your break or longer holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our 30 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free contact us should anything be unclear.

Your contract with usYour BookingYour booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/or the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Promotions Limited (The Company). The contract is based on the information given at the time of booking, and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the English Court but not exclusively, so if you live elsewhere in the UK, when the courts of Scotland and Northern Ireland also have jurisdiction. We do not accept bookings from any unaccompanied passengers under the age of 18.

Your PaymentYour Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in paragraph 4 below. Please note that a 2% per transaction charge will be made for any payments made by credit card.N.B. 1: The person making the booking does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.

Your AlterationsIf you want to change any of the details of your booking, we will always do our best to help. We will however make an amendment charge of £10 per person (maximum £40 per Personal Details booking page per amendment) as a contribution to our administrative expenses. If after the final balance has become due you wish to make an alteration, we reserve the right to make cancellation charges as detailed in paragraph 4 below. All amendments must be notified to us in writing, by telephone or by e-mail to [email protected], by the person who made the original booking.N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air and/or rail, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers.

Your CancellationYou may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Newmarket Promotions Ltd. and amounts of cancellation charged in each period (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows:Charge prior to “Balance Due” date* .............Deposit only“Balance Due” date - 22 days ...........................30% or deposit if greater21 - 15 days ..............................................................45% or deposit if greater14 - 2 days ................................................................60%less than 48 hours prior/after departure ......100%N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.* The “Balance Due” date is printed/shown on your “Confirmation of Reservation”.

Your ComplaintsIn the unlikely event that you have problems whilst on holiday, you must report the matter to the hotel or our representative immediately during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within fourteen days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. A failure to follow the procedure outlined will affect the outcome of the complaint and any possible compensation.

Your Travelling ConditionsWhere as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or flight, or to the destination country by the transport or government authority, then we are

powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.

Our contract with you

Our Confirmation Of ReservationWhen we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Promotions Ltd has accepted your booking on the terms set out in this Contract.

The Price of Your HolidayChanges in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.The price of your holiday was calculated using exchange rates quoted in the Financial Times Guide to World Currencies 31 July 2015.

System ErrorsIn the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.

Our AlterationsIt is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. If a major change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure that involves changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en route tour hotels). When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us, or cancelling your holiday. In all cases we will pay compensation as detailed below:Charge 15 - 28 days............£10 0 - 14 days............£25N.B. 4: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

Our CancellationsWe reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see N.B. 4, above) will your holiday be cancelled after the date when your final balance becomes due.

Our Complaints ProcedureNewmarket Promotions Ltd is a Member of ABTA with membership number V787X. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ Tel: 0901 201 5050 or www.abta.com. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme

does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday.

Our Responsibility for your holiday

Overseas Holidays(a) Although we have no direct control over services provided

to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday, except where the failure is unforeseeable or unavoidable.

(b) We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/or omissions of: (i) our employees or agents; or (ii) our suppliers or sub-contractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions. Provided that any such claims will be subject to and dealt within accordance with English Law and will be subject to the exclusive jurisdiction of the English courts.

(c) We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named in the booking of £5,000 in total.

(d) In the event of a claim under this clause six against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause six and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated.

(e) We take the safety and security of our clients extremely seriously. If a Foreign Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign county it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to contact the Foreign Office Travel Advice unit on 020 7270 4129 for up to date information and advice regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Promotions Ltd operate to many parts of the world, some of which do not conform to British health and safety standards.

We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards.

UK HolidaysWe accept responsibility for ensuring that all component parts of this holiday are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you appropriate compensation if this has affected your enjoyment of your holiday.

Travel InsuranceBecause of the importance of having adequate insurance cover we make it a condition of booking on all foreign holidays that you are covered by an insurance policy. If you elect not to take our insurance, you agree to indemnify Newmarket Promotions Ltd. for any costs that arise which would otherwise have been met had Newmarket Promotions Ltd insurance been taken. Should you fail to supply us with the name of your insurance company at the time of booking, our insurance premium will automatically be added to your invoice. Please note that, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer.

Financial Protection & RepatriationIn line with the EC Directive on package travel, Newmarket Promotions Ltd offers complete financial protection for all customers. Newmarket Promotions Ltd is a fully-bonded member of ABTA - The Association of British Travel Agents, ensuring both your financial protection and high standards of professionalism and reliability. Therefore you can book and travel with Newmarket Promotions Ltd in total confidence that your money and your holiday are safe. In the unlikely event of the company failing while you are abroad, the ABTA bond will be used to repatriate you.

Newmarket Promotions Ltd Booking Conditions


Please read carefullyWe want you to enjoy every minute of your break or longer holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our 30 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free contact us should anything be unclear.

Your contract with usYour BookingYour booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/or the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Promotions Limited (The Company). The contract is based on the information given at the time of booking, and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the English Court but not exclusively, so if you live elsewhere in the UK, when the courts of Scotland and Northern Ireland also have jurisdiction. We do not accept bookings from any unaccompanied passengers under the age of 18.

Your PaymentYour Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in paragraph 4 below. Please note that a 2% per transaction charge will be made for any payments made by credit card.N.B. 1: The person making the booking does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.

Your AlterationsIf you want to change any of the details of your booking, we will always do our best to help. We will however make an amendment charge of £10 per person (maximum £40 per Personal Details booking page per amendment) as a contribution to our administrative expenses. If after the final balance has become due you wish to make an alteration, we reserve the right to make cancellation charges as detailed in paragraph 4 below. All amendments must be notified to us in writing, by telephone or by e-mail to [email protected], by the person who made the original booking.N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air and/or rail, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers.

Your CancellationYou may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Newmarket Promotions Ltd. and amounts of cancellation charged in each period (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows:Charge prior to “Balance Due” date* .............Deposit only“Balance Due” date - 22 days ...........................30% or deposit if greater21 - 15 days ..............................................................45% or deposit if greater14 - 2 days ................................................................60%less than 48 hours prior/after departure ......100%N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.* The “Balance Due” date is printed/shown on your “Confirmation of Reservation”.

Your ComplaintsIn the unlikely event that you have problems whilst on holiday, you must report the matter to the hotel or our representative immediately during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within fourteen days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. A failure to follow the procedure outlined will affect the outcome of the complaint and any possible compensation.

Your Travelling ConditionsWhere as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or flight, or to the destination country by the transport or government authority, then we are

powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.

Our contract with you

Our Confirmation Of ReservationWhen we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Promotions Ltd has accepted your booking on the terms set out in this Contract.

The Price of Your HolidayChanges in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.The price of your holiday was calculated using exchange rates quoted in the Financial Times Guide to World Currencies 31 July 2015.

System ErrorsIn the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.

Our AlterationsIt is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. If a major change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure that involves changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en route tour hotels). When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us, or cancelling your holiday. In all cases we will pay compensation as detailed below:Charge 15 - 28 days............£10 0 - 14 days............£25N.B. 4: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

Our CancellationsWe reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see N.B. 4, above) will your holiday be cancelled after the date when your final balance becomes due.

Our Complaints ProcedureNewmarket Promotions Ltd is a Member of ABTA with membership number V787X. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ Tel: 0901 201 5050 or www.abta.com. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme

does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday.

Our Responsibility for your holiday

Overseas Holidays(a) Although we have no direct control over services provided

to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday, except where the failure is unforeseeable or unavoidable.

(b) We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/or omissions of: (i) our employees or agents; or (ii) our suppliers or sub-contractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions. Provided that any such claims will be subject to and dealt within accordance with English Law and will be subject to the exclusive jurisdiction of the English courts.

(c) We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named in the booking of £5,000 in total.

(d) In the event of a claim under this clause six against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause six and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated.

(e) We take the safety and security of our clients extremely seriously. If a Foreign Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign county it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to contact the Foreign Office Travel Advice unit on 020 7270 4129 for up to date information and advice regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Promotions Ltd operate to many parts of the world, some of which do not conform to British health and safety standards.

We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards.

UK HolidaysWe accept responsibility for ensuring that all component parts of this holiday are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you appropriate compensation if this has affected your enjoyment of your holiday.

Travel InsuranceBecause of the importance of having adequate insurance cover we make it a condition of booking on all foreign holidays that you are covered by an insurance policy. If you elect not to take our insurance, you agree to indemnify Newmarket Promotions Ltd. for any costs that arise which would otherwise have been met had Newmarket Promotions Ltd insurance been taken. Should you fail to supply us with the name of your insurance company at the time of booking, our insurance premium will automatically be added to your invoice. Please note that, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer.

Financial Protection & RepatriationIn line with the EC Directive on package travel, Newmarket Promotions Ltd offers complete financial protection for all customers. Newmarket Promotions Ltd is a fully-bonded member of ABTA - The Association of British Travel Agents, ensuring both your financial protection and high standards of professionalism and reliability. Therefore you can book and travel with Newmarket Promotions Ltd in total confidence that your money and your holiday are safe. In the unlikely event of the company failing while you are abroad, the ABTA bond will be used to repatriate you.

Newmarket Promotions Ltd Booking Conditions

Call: 020 8335 4949Visit: www.sportexperiences.co.ukSport Experiences, The Newmarket Group, Cantium House, Railway Approach, Wallington, Surrey SM6 0BP

"A great way for team bonding with lots of fun memories to take away and share. Our club will definitely be attending next year!"

Ribble Valley Netball Club

"What a wonderful time we had. The standard of accommodation, travel, activities, matches and coaching was outstanding. We cannot say enough to commend you on your choice of staff in their organising, coaching and presenting of the whole package. We are definitely coming back."

Dyffryn School

"Both staff and boys had a fantastic time. We thoroughly enjoyed all aspects of the tour and certainly plan to join you again when we next tour in two years time. All the boys gave the tour 10/10!"

Junior King’s School

"Thank you for an excellent tour. All of the boys and staff had a fantastic time. The rugby was excellent and the combination of Disney and the celebrity rugby players made it a fantastic format. I would like to thank you and your team for organising and running the event and tour so effectively."

Richard Hale School

"Just like to thank everyone at Sport Experiences for a fantastic time in Paris. We are hoping to do it again next year."

Kingsmead Juniors FC

“Overall, a superb experience for the boys. Standard of football and pitches was very good. Presentation was superb! They will remember it forever!” Oxclose School

Sport Experiences provides a specialist travel service for schools’ sports teams, sports clubs and sporting organisations. Our team of travel specialists provides complete travel programmes which include flights, coach travel, hotel reservations, tour guiding services and match fixtures, as well as organising specialist sporting events, festivals and tournaments.

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the wimbledon championships 2017 - information pack

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