the world is changing - cbre · workplace the world is changing ... data communication, networks...
TRANSCRIPT
WORKPLACE
THE WORLD IS
CHANGING …
… AND SO DO
WORK ENVIRONMENTS
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The world is changing ...DATA COMMUNICATION, NETWORKS ETC. ARE SETTING A NEW SCENE
Facebook counts more than 2 billion users
By 2020 World data traffic will surpass 1 Exabytes/day growing by 47%/a
Data generation & storage is growing exponentially
90% of all scientists that ever lived are alive today
Over the last 10 years global yearly patent grants
have risen by +60%
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CHANGE HAPPENS AT A VERY HIGH PACE
The world is changing ...
IN ONLY 4 YEARS…
BlackBerry marketshare
plummeted from 50% to 2%
Android OS marketshare
boosted from 2% to 58%
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The world is changing ...BIG DATA + INTERNET + SOFT & HARDWARE APPLICATIONS CREATE NEW MARKET OPPORTUNITIES
Big data – Analytics
Robotics
3D printing
AI
Smart houses & cities
Internet of things
Smart grids
Nanotechnology
Cloud
Logistics internet
Decentralisation of everything
Automation of everything
Connected healthcare
Blockchain & Internet of value
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Transition phase
The world is changing
Source: Datastream; Illustration: Allianz Global Investors Capital Market Analysis; Business Insider: FactSet, 2013
BIG DATA + INTERNET + SOFT & HARDWARE APPLICATIONS CREATE NEW MARKET OPPORTUNITIES
Big data
+ virtual networks
+ automation !!
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The world is changingWE ARE AMIDST A STRUCTURAL AND GLOBAL ECONOMIC REORGANISATION PHASE
Source: Universal Music 2015
PROCESS OWNERSHIP is key!
World‘s largest taxi companyowns no taxis (Uber)
Largest accomodationprovider owns no real estate(airbnb)
Most popular media companycreates no content (facebook)
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The world is changingTHE DIGITAL TORNADO TRANSFORMS ALL INDUSTRIES: E.G. DISRUPTIONS IN THE AUTOMOTIVE
Source: Universal Music 2015
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The world is changingBOUNDARIES ARE BLURRED CONCEPTS ARE RADICALLY QUESTIONED
Source: KPCB, Apple, Tesla
Is it a Phone…
Is it a Camera?
Is it a Car…
Is it a Computer?
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The world is changingPRODUCTS & MARKETS ARE RADICALLY REDEFINED
Source: KPCB
New Market
New Technology New Players
New Product
New Need Patterns
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The world is changingNEW CHALLENGES REQUIRE NEW ORGANISATIONAL APPROACHES
MERCEDES BENZ LEADERSHIP 2020
PROJECT
New organisational
concepts
New leadership
concepts
New working
culture
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The world is changingWHAT IS YOUR BUSINESS STRATEGY TO COUNTER THE DIGITAL CHALLENGE?
? ?
Source: Universal Music 2015
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Organisations fit for change are fit for future
Charles Darwin
“It is not the strongest of
the species that survive nor
the most intelligent but the one
most responsive to change”
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The Workplaceis changing too
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The world is changingRESETTING A CORPORATE CULTURE: BUZZWORDS OR REALITY?
“Openness“
“Transparency““Co-working“
“Pushing boundaries“
“Start-up spirit“
“Working on the industry‘s cutting edge“
“Collective intelligence“
“Breaking into new grounds“
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“Openness“
“Transparency““Co-working“
“Pushing boundaries“
“Start-up spirit“
“Working on the industry‘s cutting edge“
“Collective intelligence“
“Breaking into new grounds“
The right environment for starting change?
WORKPLACE Hotel corridor
Office Corridors AS anti-communication space
Office corridor
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The right environment for starting change?
WHICH BUZZWORDS WOULD APPLY?
“Creativity“
“Agility“
“Personal initiative“
“Concentration & focus“
“Innovative attitude“
“Entrepreneurial approach“ “Lifelong learning“
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Drivers from the core business Perspective
communicative
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Drivers from the core business Perspective
communicative creative
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Drivers from the core business Perspective
communicative creative performing
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Drivers from HR perspectiveTHE CHALLENGES
attract
So
urc
e: S
tuttgart
er N
ach
rich
ten 2
7.9
.2016
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Drivers from HR perspectiveTHE CHALLENGES
attract retain
So
urc
e: S
tuttgart
er N
ach
rich
ten 2
7.9
.2016
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Drivers from HR perspectiveTHE CHALLENGES
attract retain ageing workforce
So
urc
e: S
tuttgart
er N
ach
rich
ten 2
7.9
.2016
Sou
rce: http
s://ww
w.cd
c.gov/n
iosh
/top
ics/pro
du
ctiveaging/
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Corporate culture
EMPLOYERS NEED TO PROVIDE THE ADEQUATE FRAME
Drivers from HR perspective
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Corporate culture Health & Wellness
EMPLOYERS NEED TO PROVIDE THE ADEQUATE FRAME
Drivers from HR perspective
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Rent area (MF-G1)/WP: ~10,3 m²/WP
Office area/ WP: ~ 5,5 m²/WP
Drivers from the FM perspective
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Too high a density decreases productivity!SCIENTIFIC STUDIES ESTABLISH LINKS BETWEEN SPACE AND STAFF PERFORMANCE
DeMarco: „There is a clear correlation between floor space/capita and performance!“
Clements-Groome: „Surveys in several office buildings have shown that crowded work spaces are among the main
factors affecting productivity.“
West Bend Mutual Study, Wisconsin: „Adaptation of new building to work processes and work requirements led to a 16% productivity boost!“
Lorenz: „Office layouts have measurable influence on concentration work. Depending of the office layout available
working time can be increased by at least 5%!“
Lorenz/Sust: „The more an office building facilitates informal communication among its users, the more the
communication between staff and the leading functions increases. Also, the social cohesion among staff improves.“
Etc.
CHALLENGE:
REDUCE SQM
CONSUMPTION WITHOUT
HAMPERING STAFF
PERFORMANCE!
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Office performance and space layouts IIISPACE DESIGN HAS A DIRECT IMPACT ON COMMUNICATION
Ben Waber: Allen curve holds also in the context of distance
shrinking technology (e-mail exchange)
STRONG COLLABORATION ONLY HAPPENS IF PEOPLE ARE BROUGHT TOGETHER
Beyond 50 m probability of contact is at lowest level no matter the distance
Steep decrease in contact probability during the first 20 meters
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Drivers from the FM perspective2. GROWING NEED FOR COORDINATION INDUCES LACK OF MEETING SPACE
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Available working days/y
250 days (100%)
Individual holiday leave - 25 days
Average days of sick-leave - 12 days
Average days for training - 10 days
Business travel (assumption) - 20 days
Theoretical office attendance: 73 %
CALCULATION:
Based on probability calculations this means:
EVERY 2ND DAY AT LEAST 46% OF THE DESKS WILL REMAIN UNATTENDED!
Theoretical working hours at desk between 9.00-18.00
1647 hours
Daily Lunch break - 183 hours
Meetings(assumption: 1 hour/day) - 183 hours
Informal meets (ass.: 15 min/day) - 46 hours
= 1224 hours
Theoretical desk attendance: 55 %
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Occupancy measurementOBSERVATION STUDIES SHOW 50% UNDER UTILIZATION OF OUR OFFICES
0%
20%
40%
60%
80%
100%
47%
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Drivers from the FM perspective: Noise 3. SCIENTIFIC STUDIES PROVE: TOO MUCH NOISE HAS NEGATIVE EFFECT ON PERFORMANCE
Sust: „Concentration capacity among staff decreases under noisy conditions. People take more rest, but still do not achieve the same performance as
colleagues in quieter settings“.
Evans/Johnson: „In open space settings office workers experience stress without being aware of it... People working in a quieter setting had twice as much
motivation to complete challenging mental tasks...“
Sust/Lazarus: „Correlation between noise at the performance at the workplace depend on the type of noise and the job complexity. Complex tasks are
tackled under noisy office conditions with less efficiency, lower learning curve effects and an increased necessity for breaks. „
Landström: Quiet settings improve staff’s motivation, attention and ability to decide.
If noise levels increase, a higher percentage of people get disturbed.
Speech disturbs twice as much as non-identifiable noise.
People doing non-standard work feel earlier disturbed than people doing standard excercises.
THERE IS THE NEED TO MANAGE
AND REDUCE NOISE AT THE
WORKPLACE MORE EFFECTIVELY!
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Drivers from the FM perspective
Smart phones ... Tablets ... Laptops ...
WORK ENVIRONMENTS CANNOT IGNORE THE TREND FOR HIGHER MOBILITY
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The Google officeEXAMPLE OR STEREOTYPE?
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The Google office
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The Google office
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LIMITED SUPPORT
Traditional work pattern
MEETING
REGENERATE
RECEIVE
CORRESPONDENCE
USE TECHNOLOGY
RESEARCH
MAKE CALLS
ADMIN WORK
TOUCH DOWNetc.
PROJECT WORK
CONCENTRATE
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EACH INDIVIDUAL MOVES TO SPACE THAT IS BEST FIT FOR SUPPORTING A PARTICULAR ACTIVITY
Activity based approach
MEETING
REGENERATE
RECEIVE
CORRESPONDENCE
USE TECHNOLOGY
RESEARCH
MAKE CALLS
ADMIN WORK
TOUCH DOWNetc.
PROJECT WORK
CONCENTRATE
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Oracle A TYPICAL DAY
1. Sit down in quiet zone for
meeting preparation
2. Attend workshop &
hold presentation
3. Spontaneous debriefing
with colleague at project table4. Sit at workstation for
email correspondence5. Have a confcall in
acoustically protected booth
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Layout structure of a modern office organisation
Specific functional areas – structured
and positioned according to workflow
requirements – supporting staff in their
„floating“ from one activity to another.
Management is located at the pulse
of affairs coordinating interactively
with direct feedback.
The Premises, CC, CI & codes of
conduct make the system hold
together.
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organisation
Management is provided by the
nucleus at the cell‘s centre anages
and
cares for the cell‘s equilibrium
via continuous interaction.
Specific organelles – structured
acc.to cellular requirements,
floating flexibly and offering
specific functions necessary for the
enzymes to accomplish their
missions.
The cell‘s membrane holds
the system together
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Case Study CBRE Madrid
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Activity based working at CBRE MadridTHE LAYOUT
Pitch
Formal Meeting: espacio para
mantenimiento de reuniones
formales
Workstations: puestos de
trabajo.
Informal Meeting: espacio para
mantenimiento de reuniones
informales (no agendadas,
casuales)
Coffee Point
Espacios de valor añadido:
espacios destinados a la
realización de tareas
específicas (concentración,
privacidad, llamadas
telefónicas, etc.)
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Case study: own premisesrefurbishment programme
Well Atrezzo/
Artefacts
Design
Workplace
Technology
People at the centreof consideration
Needs evolve… and so do employees!
Small details can make a real difference
Technology as an experience
Authentic design in harmony with CC
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Activity based working at CBRE MadridENTRY LONGUE
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Activity based working at CBRE MadridOFFICE ZONE WITH CORNERS FOR SHORT BREAK OUT
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Activity based working at CBRE MadridOPEN PLAN OFFICE WITH TEAM CLUSTERS
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Activity based working at CBRE MadridOFFICE ZONE WITH CORNERS FOR SHORT BREAK OUT
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Activity based working at CBRE MadridINFORMAL MEET
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Activity based working at CBRE MadridINFORMAL MEET
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Activity based working at CBRE MadridTHE PITCH ROOM: FORMAL MEET & PRESENTATION SPACE
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Activity based working at CBRE MadridMEETING ROOM FOR LONGY PRESENTATION & DISCUSSION OR PERSONAL RETREAT
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Activity based working at CBRE MadridMEETING ROOM FOR LONGY PRESENTATION & DISCUSSION OR PERSONAL RETREAT
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THE BENEFITS
THE BENEFITS
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Office conceptsTRADITIONAL
55 workstations
for 55 persons
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Office conceptsDESK SHARING
69 workstations
for 69 persons
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Office conceptsACTIVITY BASED
80 workplaces
for 100 persons
Decrease of standard workstations Decrease m2/capita BUT: Quality increase
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More quality at the workplace
• Workspace adapted to workflow and business need:
• Work café
• Project rooms
• Creative corners
• Quiet areas
• etc.
• More sqm per desk, more comfort…
• Workplace portfolio made to suit different workstyles and personalities
• More dynamic collaboration: people can create teams acc.to.need, spontaneously
• Better communication: the “serendipity“ effect
• Effective noise management: distance, fencing off loud activities; focus & retreat
room options
WORKPLACE Photographer Desre tate
Victoria falls
READY FOR NEW WAYS OF
WORKING?
