the world’s best content library - litmos...
TRANSCRIPT
The World’s Best Content Library
Customer Service ...........................................
Housing ............................................................
Finance Skills ..................................................
Care Certificate .............................................
Communication and Social Skills ..............
FCA Compliance ...........................................
Food Hygiene ................................................
Health and Safety ........................................
Retail ...............................................................
Personal Development ................................
Policy and Compliance ...............................
Project Management ...................................
Health and Wellbeing .................................
Human Resources .......................................
I.T. Skills .........................................................
Leadership and Management ...................
Marketing .....................................................
Toolbox Talks ..............................................
Sales Mastery ..............................................
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11-13
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18-19
20-21
OUR LIBRARY
COURSE Key:
Thousands of exciting and engaging learning modules.
Bite-sized animated learning courses
and resources.
STUDIO-BASED LIVE VIDEOLEARNING COURSES.
PAGE 4
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CUSTOMER SERVICE
Complaint Handling
Customer Loyalty
Customer Service Success
Telephone Etiquette
Identifying and Exceeding Customer Needs
Mastering the Telephone: Basic Skills
Handling Customer Complaints
Excellence in Customer Service
Five Steps to Problem-Solving and Diffusing Upset Customers
Is the Customer Always Right?
Stellar Customer Service Best Practices
HOUSING
Risk and Compliance in the Housing Sector
Safeguarding Adults for Housing
Safeguarding Children for Housing
Affordable and Social Housing
PAGE 5
“Simple, to the point and business focussed”
David Spacey Performance Support
FINANCE SKILLS
Analyse Financial Health with Ratios
Finance for Non-Finance Managers
How to Maintain a Healthy Cash Flow
Income Statements Made Simple
The Accounting Equation
The Balance Sheet Explained
The Cash Flow Statement
Budget like a Boss
Financial Documents 101
Cash Flow: Statements and Logistics
Budgeting Basics
Capital Budgeting Methods and When to Use Them
Costs, Volume and Profits
PAGE 6
CARE CERTIFICATE
Basic Life Support
Communication
COSHH Essentials - Care Certificate
Duty of Care
Equality and Diversity - Care Certificate
Fire Safety - Care Certificate
Fluid and Nutrition
Handling Information
Infection Prevention and Control
Introduction to Care Certificate
Introduction to Health and Safety
Lone Working - Care Certificate
Managing Stress - Care Certificate
Medication and Healthcare Tasks
Mental Health Awareness
Move and Assist Safely
Privacy and Dignity - Care Certificate
Safeguarding Adults - Care Certificate
Safeguarding Children - Care Certificate
Understand your Role
PAGE 7
“As part of our drive to increase Colleague
engagement, we are using the content provided by Litmos
Heroes to advertise our skill of the month programme”
Mel CooleyLearning Solutions & Services Manager
CARE CERTIFICATE
Working in a Person-Centred Way
Working Safely and Securely - Care Certificate
Your Personal Development
COMMUNICATION AND SOCIAL SKILLS
Agenda Setting
Business Report Writing Skills
Interview Skills
Making Meetings Matter
Manage Meeting Personalities
PAGE 8
HEALTH AND SAFETY
CPR Basics for Everyone: Adult and Child
Infant CPR Basics
Texting While Walking
Bloodborne Pathogens and Your Exposure Control Plan
Why Emergency Preparedness Matters
Staying Safe in the Workplace
Ergonomics: Steps to Minimize Workplace-Related Injuries
Health and Safety in the Workplace
Asbestos Awareness
COSHH Essentials
Dangers of Sleep Deprivation
Driver Safety Awareness
DSE Awareness
Fire Safety Awareness
Fire Warden Essentials
Hazard Identification and Risk Control
Introduction to Working Safely
Lone Working
Manual Handling
Mobile Phones and Driving
PAGE 9
FCA COMPLIANCE
Subject Access Requests
Treating Customers Fairly
UK Financial Sanctions
FOOD HYGIENE
Food Safety and Hygiene in Catering
Level 2 Food Safety and Hygiene for Catering
HEALTH AND SAFETY
PPE Awareness
See It, Sort It, Report It
Slips and Trips
Holding the Handrail
“The reaction has been nothing short of
amazing.”Kevin Fairless
Learning & Development Business Partner
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PAGE 10
PERSONAL DEVELOPMENT
Be Assertive the Right Way
Coaching Skills
Communicating Effectively
Conflict Management
Creative Problem Solving
Decision Making Excellence
Developing Resilience
Emotional Intelligence
Managing Stress
Negotiation and Influencing People
Presenting with Power
Productivity and Time Management
Team Working Excellence
RETAIL
Be a Retail Hero
Connect with a Customer
Fitting Room Advice
Meet and Greet
Service at the Till
PAGE 11
“We knew we would get massive value for money,
it was a no-brainer”James Higgins
Senior Talent and Development Lead
POLICY AND COMPLIANCE
Information Security 101
Workplace Security: What You Need to Know
Mobile and Portable Device Security
Cyber Security: How to Stay Safe Online
Remote Worker and Business Travel Security
Privacy 101: Get to Know the Basics
Current Trends in Privacy
Privacy and Online Behavior: How to Protect Yourself
Global Privacy Law Fundamentals
Security and Privacy Controls
HIPAA Privacy and Security 101
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PAGE 12
POLICY AND COMPLIANCE
Cyber Security Risks and Social Media
Personal Social Media Use at the Workplace
Using Social Media to Represent Your Employer
Consequences for Careless Social Media Use in the WorkplaceFacebook, LinkedIn and Twitter Policies Every Employee Should Know
SOX Compliance 101
PCI-DSS Compliance Standards
PCI-DSS Relation to Data Cards and Equipment
PCI-DSS and Wireless Use
Alcohol and Drugs at Work
Anti-Money Laundering
Bribery Act
Consumer Rights
Data Protection
Environmental Awareness
Equality and Diversity in the Workplace
Freedom of Information
General Data Protection Regulation (GDPR) *coming soon*
Harrassment and Bullying at Work
Health and Wellbeing in the Workplace
PAGE 13
POLICY AND COMPLIANCE
Mental Health at Work
Modern Slavery
PCI DSS
Right to Work
Safeguarding Adults
Safeguarding Children
Social Media Awareness
Understanding Cyber Security
Whistleblowing
Working Safely and Securely
PROJECT MANAGEMENT
Close Your Project Successfully
Introduction to Project Management
Project Design
Project Development and Testing
Project Preparation
Project Strategy and Business Case
Support and Benefits Realisation
Training and Business Readiness
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PAGE 14
“I would encourage anyone to add it to their e-learning
offering”Diane Lane
Senior Training Advisor
“Really love the content!”Mel Cooley
Learning Solutions & Services Manager
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HEALTH AND WELLBEING
Be Active
Five Ways to Wellbeing
Health Eating at Work
Kick the Habit
The Dangers of Sitting
Workplace Hygiene
PAGE 15
HUMAN RESOURCES
Preventing Workplace Discrimination and Harassment for Employees
Preventing Workplace Discrimination and Harassment for Managers
Sexual Harassment Prevention for Employees (Extended)
What is Diversity and Inclusion?
Your Unique Diversity in the Workplace
Identifying Diversity in Others
Leveraging Diversity and Strengths in the Workplace
Transgender Protections in the Workplace
Global Anti-Bribery and Corruption
Email Management and Ethics
Understanding the Code of Conduct Policy
Defining HR
Discipline and Grievance
Effective Absence Management
HR for Non-HR Managers
Importance of Training
Performance Reviews
Right People/Right Role
Termination of Employment
PAGE 16
IT SKILLS
Start Using Excel
Start Using Outlook
Start Using Powerpoint
Start Using Word
LEADERSHIP AND MANAGEMENT
Effective Delegation
Giving and Receiving Feedback
Inspirational Leadership
Interview and Selection
Managing Change
Managing Virtual Teams
SMART Objectives
The Mindful Leader
Unconscious Bias
Manage Your Time By Organising Paperwork
Constructive Feedback
Linking Ethical Behaviour to Your Organisation’s Structure
Promoting an Ethical Culture in Your Organisation
Defending Against Reverse Delegation
PAGE 17
MARKETING
A Tactical Guide to SEO and PPC
Benefits of Events That Drive ROI
Customer Marketing
Email Marketing
Essential KPIs for the Modern Marketer
Find Your Brand Voice--With Killer Content Marketing
Marketing Strategy that Drives Effectiveness
Multi-Channel Marketing: Coordination, Cohesion and Results
Social Media Marketing
The Inbound Marketer's Playbook
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LEADERSHIP AND MANAGEMENT
Delegating Authority
Developing Management Skills
Motivating Your People and Being a Positive Role Model
Organisation for Efficiency
Principles of Planning
PAGE 18
“Short, straight to the point and fun to take”
Angel ConleyLearning and Development Manager
TOOLBOX TALKS
Alcohol at Work
Carbon Monoxide Poisoning
Confined Spaces
Construction Dust
Dangers of Working at Night
Electrical Cord Safety
Eye Protection
Falling Objects
Fire Classification and Equipment
Fire Detection and Response
Fire Prevention
Hand-Arm Vibration Syndrome
PAGE 19
“a rare combination of high quality at a very
reasonable cost”Marion Whitty
Head of Learning & Development
TOOLBOX TALKS
Head Protection
Importance of Good Housekeeping
Introduction to Fire Safety
Legionnaire's Disease
Noise and Hearing Protection
RIDDOR
Safe Working with Lift Trucks
Sharps Injuries
Step Ladder Safety
Working Alone
Working at Height
Workplace Vehicle Safety
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PAGE 20
SALES MASTERY
Asking Questions
Authority and Social Proof
Be Likeable
Closing
Closing with Confidence in Sales
Commitment and Consistency
Do Your Research
Effective Questioning for Sales
Features, Advantages and Benefits
Follow Up
How to Engage Customers in Telephone Conversations
How to Handle Sales Objections
How to Influence
Know Your USPs
Leave Something Behind
Listening Skills: Transform Your Customer Interactions
Master the Art of Negotiating
Objection Handling
Presenting Compelling Proposals
Prospecting with Ease
PAGE 21
SALES MASTERY
Qualify Your Lead
Sales Mastery (Full Course)
Scarcity
Strategies for Professional Presentations
Taking Notes
The Pitch
The Power of Silence
Time Management: Tips for Success
Use Humour
“Extremely engaging!”Nick Savage
Learning Technologist
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“Wow... Brilliant!” Dom Bruno
National training manager
COMING SOON...
MORE THAN 1,500 MICROSOFT
MODULES
COLLECTIONS INCLUDE:WORD 2007-2016
EXCEL 2007-2016
OUTLOOK 2007-2016
POWERPOINT 2007-2016
VISIO 2010-2016
ONENOTE 2013-2016
WINDOWS
OFFICE 365
PUBLISHER
LYNC
SKYPE
WORD 2007-2016
EXCEL 2007-2016
OUTLOOK 2007-2016
POWERPOINT 2007-2016
VISIO 2010-2016
ONENOTE 2013-2016
WINDOWS
OFFICE 365
PUBLISHER
LYNC
SKYPE
Email: [email protected]
Web: www.litmosheroes.com
GET IN TOUCH...
SAVING THE WORLD FROM BORING LEARNING...
The course information provided in this document is intended for informational purposes only and is subject to change
without notice. Many new courses released monthly.
WORD 2007-2016
EXCEL 2007-2016
OUTLOOK 2007-2016
POWERPOINT 2007-2016
VISIO 2010-2016
ONENOTE 2013-2016
GLOBAL LIBRARY FROM A GLOBAL COMPANY
LOCATIONS AROUND THE WORLD:
SAVING THE WORLD FROM BORING LEARNING...
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BIRMINGHAM AL – LONDON UK
WARRINGTON UK – BOURNEMOUTH UK
BELGRADE SERBIA – HYDERABAD INDIA
SYDNEY AU – WELLINGTON NZ
Notes
Notes