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TRANSCRIPT
Keynote SpeaKerS:Gerry pennell Chief Information Officer at London Organising Committee for the Olympic Games
phil pavitt CIO and Director General of Change, HM Revenue and Customs (HMRC)
South AfricA JApAn united StAteS BrAzil SpAin AuStrAliA indiA
The World’s
MosT IMPorTANT GATherING oF CIos ANd seNIor IT exeCuTIves
Re-imagine IT: Leading From the Front
To register visit gartner.com/eu/symposium or call +44 20 8879 24302
Re-imagine what IT can be. It all starts here
4 Trends & Mavericks 5 Value of Attending 6 Program Reference Guide 7 Keynotes
7 Conference Tools 8 The CIO Program 10 Industry Perspectives11 Tracks & Sessions
20 ITxpo® Features 21 Sponsor Listing22 Conference Schedule 23 Registration
Table of Contents
The World’s Most Important Gathering of CIOs and Senior IT Executives 3
In 2010, our focus was squarely on making the successful transition from recovery to growth. Twelve months later, the challenges for IT leadership are even greater—requiring IT leadership to re-imagine how new technologies can be embraced and used for competitive advantage. Faced with increasing demands from their customers, employees and competitors who are acquiring higher levels of IT fl uency, business leaders are turning to IT to lead the way.
In order to succeed in this volatile environment, CIOs and senior IT executives will be challenged to see IT from a fresh perspective, fi nd new answers to new questions and raise the strategic relevance of IT to a higher level than ever before.
Join more than 3,000 senior IT executives—including over 1,500 CIOs—at Gartner Symposium/ITxpo 2011 and come away with new ways to:
• Re-imagine a business structure in which information users are simultaneously creators and consumers, and innovation occurs in an open, unstructured environment.
• Re-imagine information technology through a process of “creative destruction” that requires IT leaders to know how and where to tear down what they have in order to create what they need.
• Re-imagine the evolving role of the IT department as a whole, and your own role and responsibilities as an effective IT leader.
Re-imagine IT:Leading from the Front
Power of GartnerGartner Symposium/ITxpo brings together the powerful resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events to provide clients and non-clients access to research, and the ability to analyze and interpret the business of IT within the context of their individual role.
Research EXP Consulting Events
To register visit gartner.com/eu/symposium or call +44 20 8879 24304
Trends that are changing the IT landscapeAs you review the track sessions and breadth of content only Gartner Symposium/ITxpo 2011 can deliver, you’ll see that the program has integrated four big trends causing a profound shift for the future of information technology.
Mobile: As we enter the post-PC era, off-desktop devices have become an increasingly important part of the end-user environment, driving advancement of the interface experience. What opportunities and challenges will usher in the new generation of “everywhere computing”?
Social: Social media has not only opened the door to instant feedback; it has also created a whole new environment for social applications and set the stage for the era of social business. What are the advantages and disadvantages for businesses to participate in the world of social networking?
Cloud: Cloud computing is changing the way we design data centers and applications; how IT delivers capabilities to users; and by which means users access, select and use applications. How has cloud impacted organizations as it relates to new concepts such as “DevOps”? What are the benefi ts or shortfalls companies need to know to stay ahead of the cloud curve?
Context: All roads lead to context. The need for systems to handle the complexity of a socially enabled, cloud connected, mobile world is just beginning. The user interface layer itself must become more intelligent in order to deliver functionality and integration across a wider range of devices.
High-demand sessions:These perennial favorites are always in high demand, because they not only address current issues but also anticipate future ones — delivering strategic strength for the coming year.
Re-imagining IT: The 2012 CIO AgendaMark P. McDonald, Group Vice President and Gartner Fellow
Gartner Scenario 2012: The Call for a New CIO ManifestoKen McGee, Vice President and Gartner Fellow
Top 10 Strategic Technologies for 2012David W. Cearley, Vice President and Gartner Fellow
The Cloud Computing ScenarioDaryl C. Plummer, Managing Vice President and Gartner Fellow
Disruptive Trends Radar Screen: The Business Impact of Societal, Technology and Management TrendsNick Jones, Vice President and Distinguished Analyst
CEO Concerns 2011 and Their IT ImplicationsMark Raskino, Vice President and Gartner Fellow
NEW! Maverick sessions: The frontier of IT
The Maverick track sessions deliver breakthrough research fresh out of our incubator for unconventional thinking. In 2011, more than 70 analyst teams proposed Maverick research projects. This year’s Gartner Symposium/ITxpo agenda refl ects the best of the best — bright, new, disruptive lines of thinking every client should pay attention to.
• Judgment Day — Letting The Machines Automate Decision Making
• Gamifi cation: How Game Mechanics are Transforming Your Business and Your Behaviour
• 16 Long-Followed IT Practices To Kill, When and Why
• Jobs 2021: Radically Rethinking What We Will Do, Where, Why
Trends & Mavericks
The World’s Most Important Gathering of CIOs and Senior IT Executives 5
Value of Attending
Embrace the new realities CIOs face by re-imaging IT as it impacts business expectations and new technology modelsAttend Symposium/ITxpo to help you make sense of it all, and come away with strategies and tactics essential for advancing your personal and professional goals:
Business benefi ts:• Master how to improve IT contribution for enterprise growth
• Determine ways IT can contribute to improve enterprise competitiveness
• Capitalize on innovation and investment opportunities
• Create an action plan to reduce IT costs
• Confi rm the strategic IT direction for your company
Professional benefi ts:• Enhance your negotiation skills through the contract
negotiation clinics
• Understand the economics of new infrastructure models
• Empower your organization on the new vision of IT, establishing yourself as an innovator
• Formulate new directives on the integrated IT role in driving business
• Establish and reconnect with a targeted network of senior IT professionals
Who should attend?
Topical expertise• Full coverage of hot topics and trends
• Breadth and depth of role-based tracks
• Understanding of Gartner analysis to leverage industry insight
Strategic insight• Focus on IT alignment with business
• Confi rm strategic IT direction with Gartner advice
• Hear from keynotes and industry peers on proven strategies
Targeted interaction• Have a private consultation with
Gartner analysts
• Select from roundtables and workshops for specifi c expertise
• Participate in an environment conducive for sharing best practices
Symposium/ITxpo provides critical learning for CIOs and Senior IT and business executives that encompasses these roles:
Applications
Business Intelligence & Information Management
Business Process Improvement
CIO
Enterprise Architecture
Infrastructure & Operations: Data Center, Server, Storage and IT Operations
Infrastructure & Operations: Mobile, Client Computing and Communications
Program & Portfolio Management
Security & Risk Management
Sourcing & Vendor Relationships
from a range of industries:
Energy & Utilities
Financial Services/Banking
Government/Public Sector
Healthcare
Higher Education
Insurance
Manufacturing
To register visit gartner.com/eu/symposium or call +44 20 8879 24306
Program Reference Guide
Program session descriptions
with GartnerStrategic learning• Scenarios• Role-based track sessions• Mavericks• Industry focus areas• Net IT Outs• Hype Cycles, Magic Quadrants and MarketScopes
Custom advice• Gartner Analyst One-on-One Meetings
Hands-on learning• Gartner Analyst/User
Roundtables• Workshops
with industry leadersIndustry view• Mastermind interview keynotes• CIO keynotes• End-user case studieswith peers
Sharing and interaction• Workshops• Contract negotiation clinics• End-user case studies• Networking meals and receptions
with sponsorsITxpo: Solution providers• 10 technology marketplaces• Solution provider sessions• ITxpo theaters• Emerging Technologies Pavilion• Face-to-Face Sponsor Meetings
Maximize your experience…
Contract negotiation clinicsThese small, hands-on workshops deliver a powerful combination of Gartner insight and peer best practices that will help position you well for your next contract negotiation — or renegotiation.
End-user case studiesLearn about recent implementations fi rsthand in end-user case studies, a great opportunity to ask your questions directly to the IT executives leading the initiatives.
Gartner Analyst/User Roundtables Registration is needed! These 12-person, 60-minute discussions moderated by a Gartner analyst offer valuable peer-to-peer exchange on issues that are integral to your business.
Hype Cycles; Magic Quadrants; MarketScopesBrief, analyst-led theater presentations on the ITxpo exhibit fl oor focus on a Hype Cycle, Magic Quadrant or MarketScope related to the marketplace.
MavericksThese sessions propose unconventional, thought-provoking and disruptive ideas straight from the Gartner research incubator.
Net IT Outs Highly focused 20-minute sessions offer a quick — and relevant — overview of key IT technologies, topics and trends.
ScenariosOur scenarios reveal what’s coming next in key technology and management areas over the next few years, based on the best available data and expert predictive skills of our analyst team.
Track sessionsAnalyst sessions explore the issues that matter most in IT today — real-world information that drives success.
WorkshopsIntimate in scale and with an interactive format, our one hour-plus, analyst-facilitated workshops let you and your peers drill down on specifi c topics with an actionable how-to focus.
the World’s Most important Gathering of cios and Senior it executives 7
IT leadership isn’t what you say; it’s what you do. Our high-profile
keynote guests are undisputed leaders in their field — uniquely equipped to re-imagine IT and apply its potential
in ways that are changing the game for technology and business. Join us for keynotes that will inform, influence
and inspire.
Gerry PennellChief Information Officer at London Organising Committee for the Olympic Games
Phil PavittCIO and Director General of Change, HM Revenue and Customs (HMRC)
Gartner Analyst Opening KeynoteThe world has changed. Advanced technology is literally in the hands of every
individual — your customers, your employees and your competition. We stand at
a critical point of departure and a time to reinvent IT leadership. In IT’s postmodern
role, users are creators as well as consumers. Business leads technology strategy.
Customers drive product plans. Innovation occurs not just in closed environments,
but openly. You will gain a competitive advantage if you seek the signals and take
action. The Gartner analyst opening keynote will explore what it means to re-
imagine IT and leadership to drive business success; don’t miss this opportunity to
experience the trends and insights that will allow you to re-imagine the possibilities
for your role, your team and your organization.
Keynote Speakers
Keynotes
Conference Tools Powerful tools to navigate, manage and decideIn order to get the most out of your Gartner Symposium/ITxpo experience, we have created a range of tools to help you navigate, align and manage your goals and objectives of attending.
online agenda BuilderA powerful planning tool designed to help you organize, view and select an agenda based on the following criteria:•Analystprofile •ScheduleGartnerAnalystOne-on-OneMeeting(s)•Dateandtime •ScheduleaGartnerAnalyst/UserRoundtable•Sessiondescriptions •Activitiesbyday …and more!
Visit the Symposium/ITxpo Website and click on Agenda.
agenda Builder mobile applicationManage your Symposium/ITxpo 2011 agenda using your mobile device. This app — compatible with iPhone, BlackBerry and Android devices — has all the Agenda Builder features to create your personal
agenda and browse sessions, speakers and sponsors. Plus, you can send and receive messages to attendees, access all social media channels, participate in session polling and view event announcements.
need help justifying your attendance?Our Attendee Justification Kit makes it easy to demonstrate the value of your Gartner Symposium/ITxpo experience. It includes a customizable letter, cost/benefit analysis, cost optimization highlights, top reasons to attend and more.
Find it at gartner.com/eu/symposium
Symposium on DemandIncluded in your registration, the Web-based Symposium on Demand is free for a full year to all of the Gartner Symposium/ITxpo 2011 analyst sessions. This strategic tool synchronizes video, audio and slide presentations exactly as they were delivered at the event.
To register visit gartner.com/eu/symposium or call +44 20 8879 24308
The CIO Program
The CIO Program at Gartner Symposium/ITxpo attracts more than 1,500 CIOs and includes analyst presentations, problem-solving workshops and meaningful exchange with your CIO peers. In a format specifi cally requested by CIOs, the program offers a rare opportunity to share real-world experiences with your peers while experiencing the proven value of Gartner advice and insight.
CIO Program Benefi ts*
• Keynote speakers from leading CIOs will provide strategic and actionable insight.
• CIO interviews, case studies and a broad range of sessions deliver real-world advice and best practices.
• Workshops offer an intimate environment for re-imagining and re-balancing your priorities.
• An exclusive CIO Lounge helps you stay connected to your offi ce and meet your fellow CIOs.
SessionsMasters of Innovation: What CIOs Can Learn From the World’s Best Innovators
Stepping Up Your Benefi ts Realization Maturity
Re-imagining Change Management
Digital Convergence and the Internet of Things
Outside-In Benchmarking: How Do You Know You Have the Right IT?
The Social Organization: How to Build a Corporate Competency in Social Media
Technology, Business and Society Trends That Will Impact Your Business
CIO Power Politics
CIOs Must Break Through an Unsustainable IT Staffi ng Model
What the Board of Directors Wants to Know About IT
Information as Strategy
Creating and Executing an Effective Governance Process
IT Benchmarking: Selecting the Critical Few Metrics of Focus
Digitization Technology in the Next Wave
Benefi ts Realization Tools and Techniques
Next-Generation IT Organization and Capabilities
“ Leaders are re-imagining IT to fi nd new answers to new questions and raising IT’s strategic relevance.”Mark P. McDonaldGroup Vice President and Gartner Fellow, Gartner Executive Programs
The World’s Most Important Gathering of CIOs and Senior IT Executives 9
WorkshopsIR Resources Planning — Standard vs. Actual Costing
IT Benchmarking Communication and Analysis
The CIO and the Board — Building Your Strategy
Social media and politics: the CIOs guide to the new democracy
The CIO Edge — Seven Leadership Skills You Need to Drive Results
Crafting IT Service Value Statements and Business-Based SLAs
Rewriting the CIO Job Description
The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance
Offshore comes onshore? How to rebalance sourcing destinations against turbulent European skills markets
Stepping Up Your Benefi ts Realization Maturity
CIO Workshop: IT Strategy
How to Run an IT Strategy Kickoff
IT Benchmarking Communication and Analysis
Retooling Your Workforce for a New IT
IT Organization Design
IT Metrics
Managing Strategic External Relationships
CIO Time Management
Best Practices in Executive Communications
How to Climb the Enterprise IT Maturity Path
Building the Virtual Workforce — What You Need to Know and Do
Strengthening the Connection Point — Cultivate Better IT Managers
IT Benchmarking: Selecting the Critical Few Metrics of Focus
CIO Power Politics
Sessions continued…How to Scale the Enterprise IT Maturity Path
Net IT OutsDriving Innovation Into the Business — New Attitudes and Next Practices
Information Governance 2011 — Early Majority Best Practices
Five Consumer Trends You Need to Know About
Management Innovation
Ask an AnalystIT Strategy
Governance
“ Leaders are re-imagining IT to fi nd new answers to new questions and raising IT’s strategic relevance.”Mark P. McDonaldGroup Vice President and Gartner Fellow, Gartner Executive Programs
* For details on how to qualify for the CIO Program — which gives you access to all sessions, exclusive workshops and CIO Program keynotes — visit gartner.com/eu/symposium.Gartner Executive Programs members automatically qualify as CIO program attendees. For registration please contact your Executive Programs service delivery team.Sessions subject to change.
To register visit gartner.com/eu/symposium or call +44 20 8879 243010
Industry Perspectives
When it comes to understanding the rapidly evolving world of IT, CIOs and IT-savvy business executives must align horizontal and industry-specifi c perspectives. Armed with insight into how to re-imagine IT delivered within the context of their industry, these leaders can transform their environments to achieve greater business agility. Our thought-provoking sessions will concentrate on the industry-specifi c issues and decisions needed to ensure that IT actions lead to business success.
Energy and Utilities
The Future of Utilities: From Cloud Service to Empowered Consumers
Gartner Analyst/User RoundtableHow to deal with IT/OT convergence during Smart Grid deployment
Net IT OutIs There a Smarter Way to Do Smart Metering?
WorkshopShould You Rip and Replace Your CIS?
Financial Services/Banking
The Strategic Technology Map for Retail Banking and You
Mobile Financial Services — Time to Get Your Hands Dirty
Gartner Analyst/User RoundtableCloud in Banking
Socialize your Bank
Energize your Banks’s Payment Franchise
State of the Core Banking Market
WorkshopBanking on the Cloud
Government/Public Sector
Smart Government: Beyond the City and the Planet
Gartner Analyst/User RoundtableGovernment IT Sourcing: Shared Services, Cloud and Beyond
Public Private Partnerships: DOs and DONTs
Net IT OutsPublic/Private Partnerships — Do’s and Don’ts
The Business of Government Gets Social
Cloud Computing in Government — Debunking the Hype and Getting the Most Out of It
Healthcare
Top Issues for Healthcare Provider CIOs in Europe
Gartner Analyst/User RoundtableTelemedicine: The Hype and The Reality
WorkshopElectronic Health Records: Clarifying the Confusion
Higher Education
Strategic Direction and Timing for the High-Performance Workplace: Mashing Up the Strategic Technology Map and the Hype Cycle
Gartner Analyst/User RoundtableThe Five Pillars of the Higher-Education Governance Ecosystem
Insurance
The 10 Most Common Mistakes of Life and P&C Insurers During Legacy Modernization, and How to Avoid Them
Gartner Analyst/User RoundtableStrategic Technology Map for Life and P&C Insurers
Net IT OutCloud Computing in Insurance
Manufacturing
Gartner Analyst/User RoundtableTrue Ownership of Business Systems — CIO or COO?
Net IT OutGetting More Value From Operations Technology — Know Your Process, Control Your Process
Strategic InitiativesIT is continually being transformed by many developments in technology and beyond. Many of these rise to the level of being considered “strategic initiatives,” and are showcased in this track. In recent years, new topics such as context-aware computing, pattern-based strategy and cloud computing have been introduced at Symposium/ITxpo in this way. In addition to continued coverage of these strategic initiatives, the next wave of thinking will be shared with attendees through these sessions. This track is designed to help CIOs and IT leaders re-imagine IT by showcasing the most recent thinking and cutting-edge approaches.
SessionsPattern-Based Strategy
Managing Operational Technology
Emerging trend – The Internet of Everything
Battle for the Future of the Web – Google vs Microsoft and Apple
WorkshopsWhat is Beyond Like? Protocols and Practices of the Social Web
Putting Mobile CRM in Context
IT as the Broker – Internal vs External Cloud Strategy
ScenariosThe Social Scenario: Business Gets Social
Context-Aware Computing Scenario: New Experiences, New Ecosystems
Gartner’s Sustainability Scenario
The Advancing and Growth Markets Scenario: Explore the Global Opportunity
The World’s Most Important Gathering of CIOs and Senior IT Executives 11
&Tracks Sessions
Applications
The economic and social traditions of the industrial age are being rebuilt around collaborative, social, information-driven models. Business leaders seek capabilities to drive breakthroughs in revenue growth, organizational performance, customer loyalty and innovation. Cloud, software as a service, social, collaboration, mobile, integration and intelligence technologies will have a signifi cant impact on how applications are sourced and managed. This track focuses on how these forces will dramatically overhaul the application portfolio and require new skills for application leaders to balance new and legacy investments.
Gartner Analyst/User RoundtablesPeople-Centered Technology Investments — Where’s the Beef?
Managing the Applications Backlog
Making Sure ERP Doesn’t Strangle Your Business — and Your IT Budget
Creating Satisfi ed Users — What Works, What Doesn’t
Application Integration vs. Data Integration
Magic QuadrantsSOA Governance
CRM
Social Software
Horizontal Portal
Enterprise Application Servers
E-Commerce
Net IT OutsIn-Memory Computing — Thinking the Unthinkable Applications
How Do You Expect to Demonstrate the Value of Applications If You Don’t Measure It?
Business Value of In-Memory Computing
Building Better Business Cases for Applications
Applications Overhaul — When Does Application Standardization Work?
Architecting Applications: Supporting a Hybrid On-Premise/Cloud Model
ScenariosThe Web AD Scenario: A Fragmented Customer Experience
Applications 2020: Social, Mobile, Gaming and Collaboration Impact on Your Portfolio
Workshops
SessionsThe Organizational Impact of Moving to Enterprise-Class Agile Development
The Next Generation Application Organization: From Project to Product
The Future Web: Are Your Prepared?
People-Centered Strategies: From Workplace Tools to Business Impact
Patterns of Success: Exploring the Primary Ways Companies Are Using Social Media for Business Value
iPads and Beyond: Top 10 Business Applications for Tablets
How Pace Layering Can Improve Application Demand Management
Getting Value From Your SOA Initiatives
Cloud Platforms as a Service Will Change Your IT Strategy
CIO’s Survival Guide to Fast-Paced E-Commerce Challenges
Applications Overhaul: Nine Critical Success Factors for Business Value
Application and Data Integration: Converging Disciplines or Not?
Accelerating Innovation by Adopting a Pace-Layered Application Strategy
Getting Started With Pace Layers
Gartner’s ITScore, an Assessment of Application Organizations’ Maturity
Creating a Social Media Strategy to Drive Business
Application Management — Balancing Investments in Emerging and Legacy Technologies
“ Application leaders should expect a rapid shift to more iterative or agile development and implementation methods — mixed with a healthy dose of mobile technology — for innovative business processes.”Bill SwantonVice President Distinguished Analyst
Sessions subject to change.
&Tracks Sessions
To register visit gartner.com/eu/symposium or call +44 20 8879 243012
Business Intelligence & Information Management
As IT leaders re-imagine how they deliver value, information takes center stage. Contemporary pressures demand it — information volumes, rates of change, and complexity are at extreme levels, while business leaders require rapid and comprehensive analytical insight. This track will explore drivers for why organizations must modernize approaches to analyzing data and understanding business performance, by leveraging emerging techniques for pattern identifi cation and visualization. In addition, it will highlight the criticality of strengthening the information management infrastructure for greater agility and control in how data is accessed, integrated and shared.
Sessions
Workshops
Gartner Analyst/User RoundtablesMobile BI — Who’s Adopting It and Why?
Data Warehouse Appliances — Experiences and Opportunities
How to Launch Your EIM Program With Master Data Management
Best Practices for BI. Analytics and PM
Magic QuadrantsMaster Data Management
Data Integration Tools & Data Quality Tools
Data Warehouse Database Management Systems
Business Intelligence Platforms
Net IT OutsText Analytics: Nothing Remains Unstructured
Social Analytics: Mining Value from Social Media
In-memory Computing: Thinking the Unthinkable Applications
CIO Alert: The Business Value of In-Memory Data Management
ScenariosContent Management: Strategies That Deliver Success
Information 2020: Scenario for Business Intelligence & Information Management
“ By 2014, leading organizations will develop prominent information management roles in both the business and IT, and leverage advanced analytic and visualization techniques well beyond today’s traditional BI approaches.”Ted FriedmanVice President Distinguished Analyst
Understanding the Business Value of Analytics
The Information Platform: Foundation For The Information-Driven Organization
Extreme Information: Changing the Data Warehouse Landscape
Analytics: Now that we have all this information, what do we do with it?
Analytics and BI in the Cloud
Information 2020 Workshop: From Reporting to Big Data and Predictive Analytics
Developing Your Information Management Strategy
Creating a SharePoint Statement of Governance
Sessions subject to change.
The World’s Most Important Gathering of CIOs and Senior IT Executives 13
&Tracks Sessions
Business Process Improvement
Sessions Workshops
You can’t re-imagine IT when you’re burdened with outdated business processes and skills. You need an innovative vision that delivers crystal-clear business process visibility to management, staff and customers; brings clarity to daily operations; and anticipates and remedies process performance failures. This is what business process improvement (BPI) delivers as it solidifi es IT’s value proposition to the business, re-imagines how work could be done and opens a new level of process-based performance.
Success With Business Process Performance Metrics
Creating Successful Transformation: How to Blend Change Management Art and Science
Business Process Management Gets Social — Rethinking How Work Gets Done
Best Practices for Selecting a Business Process Management Suite
Selling Business Process Management to Your Organization
Designing Socially Enabled Processes
“ By focusing on processes — the lifeblood of organizations — IT can re-imagine its value proposition and credibility, shifting its language from technology and parts to measurable impact.” David W. McCoyManaging Vice President
Gartner Analyst/User RoundtablesBPMS Implementation Best Practices
Process Governance - How Well are you Doing Today?
Business Rule Management Best Practices
BPM Methodologies and BPM Certifi cation: Where are you Placing Your Bets?
MarketscopeThe Market Landscape for BPI in 2015
Net IT OutsThe Needed Synergy for Resilience — Flexible Operations and Adaptable People
Establishing Your Own BPM Methodology Toolbox
ScenarioThe BPM Scenario: From Operational Excellence to Operational Resilience
&Tracks Sessions
To register visit gartner.com/eu/symposium or call +44 20 8879 243014
Enterprise Architecture
Public and private sector organizations are using enterprise architecture (EA) to re-imagine IT, and as a tool for business transformation and innovation. EA is a strategic planning process that integrates business and IT strategy, improving both fi nancial effi ciency and business effectiveness. Business capability models, improved governance and “auditable” investment alignment are achievable goals. Join us as we show you the tools and best practices that mature EA teams employ to fuel their success.
SessionsReimagining Information Architecture: Welcome to the World Wide Mesh
Re-imagining EA: EA is Strategic
Make Enterprise Architecture Disappear
From Classical CIO to “Chief Innovation Offi cer” Using Enterprise Architecture
Enterprise Architecture Programs for Global Companies
Business Architecture: Integrating Business and IT
Bigger than Big Data – How to Win in the Data Economy
WorkshopsReimagining IT Demands Creative Destruction Building Industry Business Capability Models
“ Re-imagining IT will encourage IT leaders to think about the most effi cient business solution based on requirements, rather than rushing ahead with EA as simply a technology delivery system.”
Richard Buchanan Managing Vice President
Gartner Analyst/User RoundtablesDefi ning a Technical Service Portfolio
Developing Enterprise Context: Aligning Business and IT
Hype CycleEnterprise Architecture, 2011
Net IT OutsHow to Use the Enterprise Context to Deliver on Business Expectations
The Ultimate Test of Defensible Enterprise Architecture
Quick Hit: Leveraging Gartner Models: From MQs and Hype Cycles to Market Clocks and Reference Architectures … and Beyond
Completing the Missing Link in Many Enterprise Architecture Programs
&Tracks Sessions
The World’s Most Important Gathering of CIOs and Senior IT Executives 15
Infrastructure & Operations
Gartner Analyst/User RoundtablesHigh Availability Best Practices
Disaster Recovery Best Practices
Best Practices for Turning a Storage Strategy Into Tactical Actions
Moving from Unix to Linux
IT Market ClockStorage
Magic Quadrantsx86 Server Virtualization Infrastructure
Application Performance Management
IT Operations Process Frameworks
Net IT OutsModernizing Recovery into Resiliency
IT Can’t Be Mature unless I&O Is!
Infrastructure Trend: The Evolution of Shrinking Data Centers
Applications Management — The Weak Link In IT Operations?
Sessions
Workshops
Data Center, Server, Storage and IT OperationsDeveloping or managing a fl exible infrastructure is the top-priority IT strategy for CIOs, according to the Gartner 2011 CIO Survey. For true fl exibility, I&O leaders must embrace new infrastructure technologies and operational management capabilities for virtualization, data centers, servers and storage to enable business innovation and growth. Build your strategy to cut through the hype of public, private and hybrid cloud computing’s many implications, while rising to the challenge of delivering tangible improvements in IT agility, quality of service and effi ciency of infrastructure solutions.
Will Fabric Computing Destroy the Concept of the Traditional Server?
Uptime All the Time
Top 10 Trends and Their Impact on Infrastructure and Operations
Top 10 Strategies for Surviving Unconstrained Data Growth
The IBM Mainframe Platform: On-Going Challenges, New Opportunities
Ten Steps to Building Private Cloud Services
IT Operations Management: Critical Factors in Your Future Success
Driving Innovation to Achieve Dramatic Improvements in IT Infrastructure & Operations
Reducing IT Infrastructure & Operations Costs
Fabric based Computing
Best Practices for Driving Innovation in IT Infrastructure & Operations
“ In the past 12 months, cloud computing has begun to transition from theory to practice in many IT infrastructure & operations organizations.”Ed HolubManaging Vice President
Sessions subject to change.
&Tracks Sessions
To register visit gartner.com/eu/symposium or call +44 20 8879 243016
Infrastructure & Operations
Mobile, Client Computing and CommunicationsHyperconnected workforces need access from their offi ce, home or on the road across a variety of wired and wireless networks. Users are bringing their own preferences of PCs, tablets and smartphones into the workplace for productivity and business access, and are using unifi ed communications across voice, video and data to improve workforce collaboration. Today’s organizations need to re-imagine IT and prepare for this extreme environment. This track will provide the foundation to build strategies that span mobility, client computing and communications while addressing the ambitions of end users, IT and the business as a whole.
Gartner Analyst/User RoundtablesSo You Want Your Unifi ed Communications from the Cloud?
Having your Cake and Eating it too: How Desktop Virtualization can be Used to Lower Costs and Increase User Satisfaction
Experiences from Unifi ed Communications deployments
Magic QuadrantsUnifi ed Communications and Corporate Telephony
PC Confi guration Life Cycle Management
Mobile Enterprise Applications and Mobile Consumer Applications
Desktops and Notebooks
Mobile Device Management
Wireless LAN Infrastructure (Global)
Net IT OutsTutorial: Enterprise Mobility 101 – Segment Your Users for Maximum Effectiveness
Pervasive Video - Prosper or Perish
Network Strategies for a Hybrid Cloud World
Unifi ed Communications – Getting Microsoft to Work With Your Other UC Partners
Gartner Total Cost of Ownership for Client Computing
Five Things CIOs Should Know Before Adopting iPads and Media Tablets
ScenariosThe Mobile Scenario — Confusion, Complexity and Opportunity Through 2015
Unifi ed Communications and Collaboration Scenario — Is Leveraging Hybrid Solutions the Key?
Re-imagining Communications: The Gartner Communications Scenario
SessionsThe Future of Mobile Application Development: An Intense Transition to Multichannel
Pocket Power: Directions in Mobile Devices and The Management Challenges Ahead
Mobile Collaboration: New Device and Cloud Capabilities to Drive Innovation in Your Workplace
Integrating Apple into the Enterprise
Debunking the Myth of the Single Vendor Network
Data Center Networking: Preparing for a Virtual World
Apple, Google, Their Friends and Enemies — The Vendors who will Defi ne Your Mobile Future
WorkshopBuilding a Strategy and Business Case for Unifi ed Communications
“ In the next 12 months, the focus of mobility will be on identifying and implementing applications to innovate existing business process, build stronger customer relationships, generate mobile revenue and contextually improve current systems.”Bob HafnerManaging Vice President
&Tracks Sessions
The World’s Most Important Gathering of CIOs and Senior IT Executives 17
Program & Portfolio Management
Sessions
Workshops
Organizations look to Program & Portfolio Management (PPM) to deliver the right business capabilities within a volatile business context. However, the common practices of PPM avoid change and creativity in the worship of on-time, on-budget, and low-risk delivery. To ensure success, the PPM landscape must be navigated with a new vision. PPM leaders must become “change innovators” rather than just collecting demand. Strategies and practices need to be re-evaluated so organizations can move faster, change more often and deal directly with growing complexity. The fact that decisions have a shorter than ever shelf life is shaping a new reality that no PPM leader can afford to ignore.
The PPM World Is NOT Flat — A Framework for Program Management
The New PPM Normal — Increased Complexity, Constant Change and New Approaches to Embrace It
Program and Portfolio Management: What’s Hot, What’s Not and What’s Coming
PPM Best Practices: Using the ‘Sweet Spot’ to Ensure PPM Success
Metrics That Matter for PPM
Discovering Portfolio Management Best Practices That Really Work
Assessing your Governance with the Gartner Governance Maturity Model
Gartner Analyst/User RoundtablesUsing Software for Top Down IT Planning and Portfolio Management
Had I Only Known — the Realities of PPM
Communicating About Projects — Using Reports and Dashboards to Drive Actions and Decisions
Net IT OutsWhy Perfectly Rational Governance Processes Fail and What We Can Do About It
Managing IT Demand — How to Do It, How Much to Do and How to Find the Resources
Market overviewPPM Market Universe: Magic Quadrants, MarketScopes and More
“ Program & portfolio management is entering a period where much of today’s accepted best practices will get tossed aside as organizations spend more time inventing something that works in a climate of speed, complexity and uncertainty.”Audrey L. ApfelManaging Vice President
Sessions subject to change.
&Tracks Sessions
To register visit gartner.com/eu/symposium or call +44 20 8879 243018
Security & Risk Management
Profound changes call for profound responses — this is the situation for those responsible for information security and risk management in 2011. IT delivery is changing fast. Private cloud is here and public cloud is not far off. A plethora of consumer and mobile devices are performing roles requiring enterprise-grade security. The people whom we are required to authenticate and allow within the corporate perimeter are not within the direct control of the organization. Security and risk leaders must balance effi ciency and effectiveness with true business value, within the parameters of governance and compliance requirements.
Sessions
Workshops
Security and Risk Governance: It’s Much More Than Just Reporting
Privacy in the Cloud (and Other Fairly Tales)
Identity and Access Management: Ten Myths and Misconceptions Debunked
Data Protection in Cloud Environments – Threats Versus Controls
Context-Aware Security: Security In a World Where You Don’t Control Anything
Articulating the Business Value of Information Security
The Gartner ITScore IAM Program Maturity Assessment
Assessing Your Organization’s Privacy Posture
Gartner Analyst/User RoundtablesWhere is my Data and Why Should I Care?
Virtualization Security Roundtable
The Year we Lost Privacy (and Why it Doesn’t Matter)
Practical Steps Towards Effective Data Classifi cation
Magic QuadrantsEndpoint Protection Platforms
Making Authentication Choices
European Managed Security Service Providers
Net IT OutsProtecting Data on Mobile Devices – Balancing Security and Usability
Choosing Enterprise GRC Vendors
“ Security is becoming a business driver as more and more executives recognize security as both a business imperative and a potential competitive edge.”Ray WagnerManaging Vice President
&Tracks Sessions
The World’s Most Important Gathering of CIOs and Senior IT Executives 19
Sourcing & Vendor Relationships
Net IT OutsMeasuring the Effectiveness of Your Vendor
Low Cost IT Services: Are you Ready for EasyIT?
Magic QuadrantsSAP Applications Services Europe
Data Center Outsourcing and Utility Services, Europe
Help Desk Outsourcing Europe
Gartner Analyst/User RoundtablesDiscussions on Structuring an effective IT Sourcing Organization
Can I Switch Vendors or Am I Locked In?
When will you Adopt Cloud Services?
Contract Negotiation ClinicsMicrosoft
SAP
Oracle
IBM
VMWare
Applications Outsourcing
Infrastructure Outsourcing
Network and Wireless Services
These are turbulent times in sourcing as cloud computing, utility services and as-a-service models disrupt traditional deals. Players are merging, new entrants are emerging and offshore geographies are diverging; vendors are fi nding new ways to interpret existing agreements, increasing the need for vendor management. Navigate these troubled waters with practical help on disruptive trends and all aspects of contract negotiation.
Sessions
Workshops
The CIO Guide to Managing Vendors
Negotiating with the Software Megavendors: SAP, Oracle, Microsoft and IBM
How to Manage Risk When Your Work Moves Offshore
Cloud Sourcing Opportunities and Risks
Boost the Value you get from Outsourcing in 12 Weeks
Understanding Audits — The Key to Improving Vendor Relationships
Strategic Vendor Management
“ Traditional outsourcing contracts are often complex and infl exible, while the new utility and cloud services contracts offer fl exible “easy on/easy off” terms — and are highly scalable.”Richard MitchellManaging Vice President
Sessions subject to change.
To register visit gartner.com/eu/symposium or call +44 20 8879 243020
ITxpo Features
If it’s new, hot and cutting-edge, you’ll fi nd it on the ITxpo Showfl oor — your chance to immerse yourself in IT solutions that will help you realize your strategic vision.
Gartner Magic Quadrant TheatersWhat better way to work ITxpo than to arm yourself with the insight of relevant Gartner Magic Quadrants? Each of the analyst-led ITxpo theater sessions on the Showfl oor will focus on a Magic Quadrant or MarketScope related to one or more of the ITxpo Marketplaces.
Demonstration ZoneThe newest attraction for attendees at ITxpo, the Demonstration Zone is an area where sponsors showcase their latest devices and gadgets. Attendees will be able to test drive a variety of products from tablets to smartphones and everything in between.
ITxpo theaters: Immersion LearningJoin our sponsors at the ITxpo theaters for fast-paced presentations on product announcements, case studies, road maps and product visions.
Learning Labs: Hands-On TestingAn attendee favorite, learning labs immerse you in intense super-tutorials. Join 20 other attendees and an instructor at designated workstations to test, explore and understand the features of the industry’s emerging products.
Face-to-Face Sponsor MeetingsConfer privately with our sponsors in a 30-minute pre-arranged meeting that will advance your projects and relationships, wherever you are in the buying cycle. Pre-event appointment requests will be available soon.
Solution Provider SessionsThese valuable 45-minute sessions feature some of the market’s most fascinating solutions, with real-life stories about those who have deployed them successfully, including their strategies, challenges and results.
Emerging Technologies PavilionSome of the most intriguing up-and-coming providers in enterprise IT, culled from the annual roster of Gartner Cool Vendors, are housed at the ITxpo Emerging Technologies Pavilion. A hub of innovation and activity, the Pavilion includes demonstrations and theater sessions highlighting what makes these providers so cool, and why they may be the major providers of tomorrow.
Networking ReceptionsConnect with colleagues in similar roles who face similar challenges, and interact at several networking receptions on the ITxpo Showfl oor designed to build relationships and facilitate the meaningful exchange of ideas and information.
Interested In Sponsoring?Reach the most focused and informed senior executives in IT. Become a sponsor
Call +44 1784 267456 or e-mail [email protected] to learn more.
ITxpo Central Café — Sponsored by BTThe Symposium/ITxpo is about sharing ideas and good conversations. The ITxpo Central Café, sponsored by BT, is the place to have those conversations over a delicious coffee. It’s also where you can just sit relaxed and think about what you’ve learnt. Call in and make the most of Symposium/ITxpo and our hospitality.
The World’s Most Important Gathering of CIOs and Senior IT Executives 21
Sponsors
Premier Sponsors
Silver Sponsors
Platinum Sponsors
Emerging Technologies Pavilion
Right Hand Page
Left Hand Page
to register visit gartner.com/eu/symposium or call +44 20 8879 243022
Sunday 6 November
17:00 – 20:00 Registration Open
Monday 7 November
07:30 Registration Open
09:00 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics
12:00 Lunch
14:00 Gartner Keynote
15:45 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics
18:00 ITxpo Opening and Reception
Tuesday 8 November
08:30 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics
12:00 Lunch
13:30 Mastermind Keynote
14:45 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics
17:45 ITxpo Reception
Wednesday 9 November
08:30 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics
12:00 Lunch
13:30 Mastermind Keynote
14:45 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics
17:45 ITxpo Reception
Thursday 10 November
08:30 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics
13:30 Conference close
*As of June 2011. Please note times are subject to change.
General Conference schedule
Media partners
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“ CIOs must be prepared to contribute to enterprise growth and re-establish the rules of IT engagement.” Peter sondergaard Senior Vice President, Gartner Research
The World’s Most Important Gathering of CIOs and Senior IT Executives 23
Registration €600 savings! Register by 9 September 2011 for the early-bird discount
Before 9 September After 9 September
Full conference €3,650 + Spanish VAT €4,250 + Spanish VAT
ITxpo exhibit fl oor only €295 €295
Team pricing See below See below
Gartner clients Tickets apply Tickets apply
Registration Fee*
How to RegisterOnline: gartner.com/eu/symposium
Telephone: +44 20 8879 2430
Email: [email protected]
* Prices subject to change without notice
Registration fee includes conference attendance, Symposium On Demand access, documentation, ITxpo Showfl oor access, lunch, evening Showfl oor receptions and a post-event trip report.
Executive Programs Members: For registration, please contact your Executive Clients Manager. Complimentary attendance and related additional benefi ts are for Executive Programs Members only. Should you have any questions regarding eligibility, please contact your Executive Programs service delivery team.
Hold your team meeting at Symposium/ITxpo this year!Team Send ProgramSymposium/ITxpo team discount offers:5 delegates for the price of 4
10 delegates for the price of 8
15 delegates for the price of 12
Team benefi ts• Team meeting with a Gartner analyst• Registration discount• Access to Team Lounge• Complimentary streaming access to Symposium On Demand
(for all available sessions)
It’s easy to sign up for the Team Send ProgramEmail [email protected] and get complete details.
Team Send policyAny combination of paid registrations may be used to qualify for complimentary registrations (except for Gartner complimentary registrations). Teams must come from the same organization. This program voids all other team offers and promotions for event attendance. Teams that exceed the largest threshold will qualify for additional complimentary registrations according to the small team size increments. Meeting requests must be made three weeks prior to start of the event. Any requests within three weeks will be based upon availability. Specifi c analyst and executive or vendor availability or topic coverage is not guaranteed.
Companion ProgramThe Symposium/ITxpo Companion Program lets you share the experience with a companion for €450 per adult (21 years of age or older).
Registration for the program may be made pre-event by calling +44 20 8879 2430 or on-site.
Cancellation and substitution policyRegistrations may be refunded or a ticket reactivated if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and tickets will not be reactivated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner, which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Receipt by Gartner of an application and/or payment does not constitute acceptance. Applications and payments that are not accepted will be returned. For the Gartner Privacy Promise, a full list of rules regarding cancellations, substitutions and exclusions, visit gartner.com/eu/symposium.
Venue, Hotel and TravelSymposium/ITxpo 2011 will take place 7 – 10 November 2011, at the CCIB (Centre Convencions Internacional Barcelona), Spain.
Please visit gartner.com/eu/symposium for further information on travel and hotel accommodation.
2011 Gartner Symposium/ITxpo Worldwide
Cape Town, South Africa
23 – 25 August
Tokyo, Japan
3 – 5 October
Orlando, Florida
16 – 20 October
Gold Coast, Australia
14 – 17 November
Sao Paulo, Brazil
25 – 27 October
Mumbai, India
21 – 23 November
Return address: Gartner, PO Box 754, North Shields, NE29 1EJ, United Kingdom
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The information contained in this brochure is correct at the time of going to print. Published details are subject to change. Please visit our Website for updates and changes: gartner.com/eu/symposium. © 2011 Gartner, Inc. and/or its affi liates. All rights reserved. Gartner and ITxpo is a registered trademark of Gartner, Inc. and/or its affi liates. Gartner UK Ltd. is a company registered in England & Wales with the registration number 2266016. The registered offi ce is Tamesis, The Glanty, Egham, Surrey, TW20 9AW, United Kingdom.
THE WORLDS MOST IMPORTANT GATHERING OF CIOs AND SENIOR IT EXECUTIVES