thecall infographfinal
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8/13/2019 TheCall infographfinal
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The Operator confirms the callers location.
95% of 9-1-1 call centers have enhanced 9-1-1capabilities to help pinpoint the location of
wireless callers
100 MILLION
THE FACTS
The National 9-1-1 Program is designed to offer
a rapid and reliable response to help anyone,
anywhere, with any emergency. Here are some
little known facts about 9-1-1, information
about how the system works, and tips for
making it work for you.
accidental 9-1-1 calls were made last year
What Happens
When You Call 9-1-1?
HELP 9-1-1
HELP YOU
6,089
240 MILLION
9-1-1 call centers
calls are made to 9-1-1 in the U.S. each year
The operator picks up a 9-1-1 call and says:
9-1-1, what is your emergency?
The Operator asks whenthe emergency occurred,
if there are any hazardsat the scene,
and the identityof those involved.
The Operator pays close attention to the tone
and word choices of the caller and to background
noise. These help assess the nature of
the emergency
The Operator keeps the caller on the line while
alerting the police, medical assistance
or fire department.
If necessary, The Operator will offer instructions for
handling the emergency until help arrives.
Operators are trained in emergency baby delivery,
wound care, avoiding intruders and much more.
For example, in the movieThe Call, a 9-1-1 operatorinstructed a kidnapped girllocked in a trunk to kick outthe taillight and wave herarm to draw the attention of
passing vehicles.
EVERYTHINGYOU NEED TOKNOW ABOUT
9-1-1
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99%population covered
many of them were
fat-finger or
butt dials.
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9-1-1, what is your emergency?
For example, in The Call, the victim has a TracFone, a prepaid phonethat cant transmit GPS coordinates.
She pours paint out the taillight hole so the police can follow the car, recallsthe color of the vehicle, and gives a description of her kidnapper.
An emergency is any situation in
which you feel you or others need
immediate assistance. These
include fires, crimes in progress,
and urgent medical problems.
If youre calling from a wireless
phone, look around for road signs
and landmarks. GPS information
may be transmitted, but this is not
universal.
KNOW YOUR LOCATION
The operator is trained to get
important information from you
quickly, so stay on the line and
answer every question as clearlyas you can.
DONT HANG UP THE PHONE
Trust the operator to
handle your emergency.
STAY CALM
The beauty of the system is in itssimplicity. Children can save lives
too!
TEACH CHILDREN TO CALL 9-1-1
Prank calls to 9-1-1 waste
operators valuable time and are
illegal in most states.
NEVER PRANK CALL 9-1-1
For example, in The Call, the victimfollows instructions despite her panic,helping police in their search.
On Blu-ray
Combo Pack & Digital
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seconds TOTAL
from answering
the call to dispatch
seconds
to DISPATCH
the call
seconds
toANSWERcalls
95% of the time.
RESPONSE TIMESWhile there is no mandatory national standard for 9-1-1 response times,
many call centers adhere to the following standard for response times.
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