their purchasing decision.’’ success story
TRANSCRIPT
THE CHALLENGE
Trilab's goal was to provide more information to its potential clients through
sharing the experiences of its existing customers.
The company recognized the importance of reviews in influencing purchasing
decisions.
‘’eKomi is one of the most well-known review services in
Italy. eKomi also has a very good reputation in the certified
reviews sector, and in e-commerce internationally. ’’
‘’Since we implemented the eKomi Solution, accompanied
by other improvements and investments in our website,
our sales increased by 150%.”
THE RESULT
“Even our review conversion rate has increased by 2.6%.”
RECOMMENDATION
‘’We cannot imagine our business without eKomi certified reviews
and being able to publish them on our website.”
Success Story
The eKomi Solution “Through our eKomi Email Solution, we are collecting
certified customer and product reviews. In turn, we are able to
display them through our eKomi widget, which helps clients along
their purchasing decision.’’
SERVICE EXPERIENCEIMPLEMENTATION
Trilab is the leading online hair care products shop in Italy. Established in 2014, the store offers more than 2,000 professional products from a wide variety of brands.
Client since 2015 Customer reviews ✓Product reviews ✓
Reviews Collected < 5933 Average Monthly reviews 189
Positive: 97.16%Negative: 1.38%Neutral: 1.46%
“Implementing the eKomi Solution was easy and quick thanks to
eKomi’s Magento Plugin.’’
August 2017
Interview with Giovanni Bianco,
Marketing Co-founder and Owner of Trilab
Beauty Vertical
WHY ?
‘’The eKomi system is flexible and compatible
with many different Shop Systems.’’
“The integrated coupon system has helped us increase our
client loyalty.”
“Traffic to our website has increased, and conversely our returns and
cancellation rates have decreased. Our SEO has improved as well.’’
How would Trilab rate
?
http://ekomi.com/ [email protected] Phone: +1 844-356-6487
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January 2018