There is an Elk in

the Living Room

Presented by Dawn Lowe-WincentsenOregon Virtual Reference Summit 2015

Are you my mother?What do I do with the body?

what is the healthest food in milawkeeHow do i fi

nd a book

5+5Am I Awesome?

is god real who is hitler? wasuphi herr0

fuewgfuwafiuwuefOUEWFBUWOESI need some assistance

• A server has no feelings• Cannot be hurt by words• Replies to queries

without emotion

You are not a server

Linda Crook, Library Acquisitions Specialist, Lane Community College, and Viola

The patron is also,

not a server

So what do you do about it?

Have you ever had a prank question in answerland before?Text DAWNLOWEWINC132 to 22333 to join the session, then text yes, no or other to answer

10:04:39 patron: Hello!10:04:43 Librarian: Hi! How can I help you?10:05:36 patron: Hi I'm trying to find an article related to market research. Can you help me?10:05:53 Librarian: Sure! Any specific topic related to market research?10:08:09 patron: Well, topic wise I guess I'm trying to look for businesses that use marketing research and strategies in order to target consumers who wouldn't even be interested in their industry.10:09:28 Librarian: Ok. I'm going to try the Business Source Premier database (which you can access from the library home page under "Databases A-Z" or by choosing "Resources by Subject" and then "Business"10:10:38 Librarian: First, I found that the standard phrase (subject heading) for market research is "marketing research."10:10:53 Librarian: Now I'm working on coming up with terms for the idea of targeting consumers who wouldn't be interested in the industry

Prank or completed?Respond at PollEv.com/dawnlowewinc132Or text DAWNLOWEWINC132 to 22333 once to join, then 1 for prank, 2 for completed

Completed

• 4:04:16 patron: Please help me.• 4:04:23 Reference Desk: Hi there- how can I help?• 4:05:44 patron: I'm stuck upstairs in the library and can't get down.• 4:05:58 Reference Desk: do you need to use the elevator?• 4:06:43 Reference Desk: if that is the case, I can come up to help you- let me know where

you are.• 4:07:50 patron: i'm upstairs• 4:08:39 Reference Desk: can you meet me near the elevator?• 4:10:53 patron: i told you im stuck• 4:11:12 Reference Desk: where?• 4:12:28 patron: upstairs• 4:13:30 patron: im getting hungry• 4:13:35 patron: please• 4:15:42 Reference Desk: please respect my time. I'm happy to help you with research

questions.• 4:18:59 patron: i need help i have a bad knee and can't move. or even get out of my chair.• 4:19:05 patron: im asking for help

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Prank

• 9:17:12 patron: Need a marriage record for a son of mine.• 9:17:42 Librarian: Hello - I'm a a librarian in Salem, and I can help you in

obtaining the marriage record.• 9:23:57 patron: My name is redacted and the record I am looking for is

for also redacted.• 9:24:24 patron: OK got the link.• 9:24:47 Librarian: This page lists the fees:• 9:24:48 Librarian:https://public.health.oregon.gov/

BirthDeathCertificates/GetVitalRecords/Pages/fees.aspx• 9:25:17 patron: Got that link too. Is that it for this chat?• 9:26:00 Librarian: I think you have all the information you need to order

the record. Do you have any other questions I can help you with?• 9:26:21 patron: No. Thank you very much.

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Completed

• 4:37:33 patron: what did washington d c do in ww2• 4:37:44 patron: :^0• 4:37:50 Librarian: Hello, I'm Librarian, a librarian in Oregon. I'm reading your question now.• 4:38:05 patron: B-)• 4:38:53 Librarian: Can you give me a little bit more information about your question? Are you

wondering about the United States involvement in World War 2?• 4:39:34 patron: no i have to research what role washinton dc played in the war• 4:39:54 patron: then i have to write a paragraph• 4:41:34 Librarian: OK. So, are you looking for information about policies or politicians located in

Washing DC had about WW2?• 4:42:23 patron: do you like white vans• 4:42:41 patron: how about cany• 4:42:49 patron: candy• 4:42:54 patron: choclate• 4:43:08 patron: nutter butter• 4:43:13 patron: ice cream• 4:43:23 patron: mike and ike

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Completed

2:16:16 patron: im a student in in need of info on the ocean zones2:16:48 Librarian : Hello, my name is Librarian and I am happy to help you.2:17:11 Librarian : It sounds like you need information on Ocean zones, can you tell me a little bit more about what you are looking for?2:19:27 patron: do you know what my name is2:20:32 Librarian : No, I can see your screen name but I'm guessing it's not your real name. Can you I help you answer the question you have asked regarding ocean zones?2:21:02 patron: yes2:21:38 patron: I would like some fun facts!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!(heart)2:21:49 patron: I(heart) you2:22:17 Librarian : The Smithsonian has an excellent website explaining ocean zones. http://ocean.si.edu/ocean-photos/zones-open-ocean2:22:32 Librarian : Can you please take a look at this and see if it is what you are looking for?2:23:47 patron: this does not include the scientfic names of the zones2:24:31 patron: That's okay honey (heart) :x2:25:51 Librarian : Is there anything else I can help you with?2:26:02 patron: kiss me!!!!!!!!!!!!2:26:23 Librarian : Thank you for using Answerland. Have a nice day!

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• 10:49:17 patron: There is an elk in my living room, what am I to do?• 10:49:26 Dawn: Hello Patron Name• 10:49:41 patron: It's always dark before the Dawn_x000D_• 10:49:42 Dawn: I would suggest exiting the building and calling animal control • 10:49:58 patron: Getting out of bed is the second hardest thing in the morning • 10:50:01 patron: ;)• 10:50:20 Dawn: It is always dark before the Dawn, and as poison once said, every

rose has it's thorn• 10:50:34 patron: I've locked myself in the bathroom• 10:50:41 Dawn: would you like the phone number to your local animal control?• 10:50:43 patron: i'm too scared to walk past the elk• 10:50:53 patron: he may say something offensive• 10:51:23 Dawn: If it is a talking elk, I think you may have other issues than just an

unwanted house guest• 10:52:02 patron: plus my phone is in the living room

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Prank

Next time you get a questionable question, what will you do?Respond at PollEv.com/dawnlowewinc132Or text DAWNLOWEWINC132 to 22333 once to join, then your answer

Questions?Dawn Lowe-WincentsenOregon Institute of technologyDawn.lowewincentsen@oit.eduNo elk were harmed in the making of this presentation