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These materials are licensed under the Creative Commons Attribution-Noncommercial 3.0 Unported license (http://creativecommons.org/licenses/by-nc/3.0/) as part of the ICANN, ISOC and NSRC Registry Operations Curriculum. Sistemas de Incidentes con RT WALC 2010

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Page 1: These materials are licensed under the Creative Commons Attribution-Noncommercial 3.0 Unported license (

These materials are licensed under the Creative Commons Attribution-Noncommercial 3.0 Unported license (http://creativecommons.org/licenses/by-nc/3.0/) as part of the ICANN, ISOC and NSRC Registry Operations Curriculum. These materials are licensed under the Creative Commons Attribution-Noncommercial 3.0 Unported license (http://creativecommons.org/licenses/by-nc/3.0/) as part of the ICANN, ISOC and NSRC Registry Operations Curriculum.

Sistemas de Incidentes con RTSistemas de Incidentes con RT

WALC 2010

Page 2: These materials are licensed under the Creative Commons Attribution-Noncommercial 3.0 Unported license (

Resumen

- Monitoreo- Coleccion de datos - Contablilidad

- Planear capacidad- Disponibilidad(SLAs)- Tendencias- Detectar problemas

- Control de cambios y monitoreo

- Perfeccionamiento

- Arreglar problemas

- Quejas de clientes- Pedidos

- Herramientas del NOC- Sistema de tickets

Ticket

Ticket

Ticket

Ticket

Ticket

Notificaciones

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Resumen

Esta semana vimos:– Trac– iperf, tshark, tcpdump,

netstat, lsof, etc.– SNMP– IPTables– Request Tracker (RT)– Nagios– RT-Mailgate– Netdot

- Netflow/NFSen - Subversion- RANCID- CVSWeb- Cacti- Smokeping- Puppet- Syslog-NG- Swatch

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Resumen

Gracias por su atención y esfuerzo!

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