think in 3d! the 8 characteristics of 3d leaders the leaders summit legatum institute, mayfair 24 nd...
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think in 3D!the 8 characteristics of 3D Leaders
the leaders summitlegatum institute, mayfair
24nd april 2015
who the hell is andy hanselman?
i help businesses and their people
think in 3D!
Dramatically and
Demonstrably Different!
that means being...
3D?why...
the year before henry was born...
we research, write about, talk about and work with
high performance businesses
(and have been for over 20 years!)
Dramatically and Demonstrably
Different
7 characteristics of
businesses
#7 ‘Characteristics’!
#1: Get That Vision Thing!
#2: Think in 3D!
#3: Create ‘Delighted’ And Devoted Customers!
#4: Forget CRM, Think MCR!
#5: Create An UBER Culture!
#6: KeeP In Control!
#7: InnovatiON!
awarenessassessment
action
you can find out more at:www.andyhanselman.com
you can follow me at: www.twitter.com/andyhanselman
you can email me at:[email protected]
aims of this sessionto help you...
•understand the 8 characteristics of 3D leadership
•establish a picture of ‘how you measure up’ - what you do well, not so well, and crucially, what you need to work on
•identify some clear steps for action!
what does ‘success’ look like?
satisfied customers
sufficient ‘delighted’ customers
high expectations
low expectations
a ‘poor’experience
a ‘great’experience
‘devoted’
‘delighted’
‘disappointed’
‘disaffected’
sufficient ‘devoted’ customers
committedmotivatedeffectivepeople
maximisedfinancialreturns
L
sufficient ‘devoted’ customers
committedmotivatedeffectivepeople
maximisedfinancialreturns
L
8 things we see entrepreneurial 3D leaders do
8 ideas for you to consider
‘iDea 1’...
get that vision thing!
the 8 characteristics of 3D leaders..... #1:
“creating a clear picture of the future
that ‘stimulates, excites and inspires”
what does a vision look
like
• a picture of the future we want• something that stimulates, excites and
inspires • a point of strategic focus• something for everyone to work towards
is....
what does your vision look like?
what will you have achieved by
april 2016?
looking ahead....
• what will you have achieved?–think.. finance..customers..people
• what will be in place? • what will be happening that isn’t
happening now?• what will you / others be saying /
doing / feeling?
what are the key steps to make all
this happen?
what will you have achieved by
october 2015?
“if you are working on something exciting that you really care about, you don't have to be
pushed. the vision pulls you"steve jobs
“fixed on the vision, flexible on the journey”
jeff bezos, ceo, amazon
‘iDea 2’...
value your
values!
the 8 characteristics of 3D leaders..... #2:
• you ‘stand for’• matter most to you• influence your decision making
• define who you are
your ‘values’ are the things that….
create an UBER
culture!
3D Businesses.....
what exactly is culture
“a pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and
internal integration, that has worked well enough to be considered valid and
therefore, to be taught to new members as the correct way to perceive, think, and feel
in relation to those problems”edgar schein, organisational culture and leadership, 1993
“the way we do things
around here”andy hanselman
“it’s what people do when no
one’s looking”
herb kelleher, founder, southwest airlines
• everyone Understands what’s expected of them and behave accordingly and consistently
• systems and processes are Built to reinforce and support the culture
• people are Engaged, Empowered and Encouraged to deliver them
• people are Rewarded and Recognised for doing it!
3D businesses ensure:
“any entrepreneurial company as it grows will find it needs
some structures in place. now, if i get knocked over by a bus,
these values will still be integrated into the business, so to the outside world it will not be
relevant and internally it will keep its sense of purpose.”
paul lindley, md ella’s kitchen
“ we interview people for culture fit. We want
people who are passionate about what
Zappos is about–service. I don’t care if
they’re passionate about shoes.”
tony hsieh, CEO, zappos
“we entrust every single ritz-carlton staff member, without approval from their general manager, to spend up to $2,000 on a guest. and that's not per
year. it's per incident”simon f cooper, president ritz carlton
‘iDea 3’...
go for walks!
the 8 characteristics of 3D leaders..... #3:
strategic
operational
tactical
on
in
working both tactically and
it’s hard to create timestrategically is difficult
to focus on seeing thebecause you get bogged down
bigger picturein all the day to day stuff!
it’s hard to create time
to focus on seeing the
bigger picture
“as the company grows larger … you will require more time than ever before to just think: think about what the company will look like in three to five years; think about the best way to improve an already popular product or address an unmet
customer need; think about how you can widen a competitive advantage or close a competitive gap”
Strategic thinking
jeff weiner, ceo linked-in
“if you make your little decisions based on the big picture, at the very least you’re always heading in
the right direction”richard branson
‘iDea 4’...
remove your blind
spots!
the 8 characteristics of 3D leaders..... #4:
FINISHED FILESARE THE RESULT OF
YEARS OF SCIENTIFIC STUDY COMBINED WITH
THE EXPERIENCE OF YEARS
FINISHED FILESARE THE RESULT OF
YEARS OF SCIENTIFIC STUDY COMBINED WITH
THE EXPERIENCE OF YEARS
give people a damn good listening to
StopStartContinue
‘iDea 5’...
play to your
strengths!
the 8 characteristics of 3D leaders..... #5:
‘iDea 6’...
engage others!
the 8 characteristics of 3D leaders..... #6:
•22 % left their last job due to lack of faith in the leadership team•19% quit because they felt “unappreciated” •19% left because they felt “disengaged and unmotivated”
source: benchmark recruit’s survey of over 3,000 employees november 2013
“To The Management:
Today is my 31st birthday, and having recently become a father I now realise
how precious life is and how important it is to spend my time doing something that makes me, and other people, happy. For
that reason I hereby give notice of my resignation, in order that I may devote my time and energy to my family, and to my cake business which has grown steadily
over the past few years. I wish the organisation and my colleagues the best for the future and I remind you that if you
enjoy this cake, you can order more at www.mrcake.co.uk.”
Chris Holmes
people tell us they want to know..
• why are we doing this?• how is this vision relevant to me?• what specifically do you want me to do? • how will i be measured?• what consequences will i face?• what tools and support are available?• what’s in it for me?• how are we doing?
the leaders’ role?
to help people answer these
questions!
‘iDea 7’...
fish in different ponds!
the 8 characteristics of 3D leaders..... #7:
don’t just think out of the box... get out of the box!
(and encourage others to do it too!)
stand in other
people’s shoes
• spend time in another part of your business
• visit other companies• go to exhibitions, trade shows• read unrelated magazines • read books• visit websites• beg, borrow, befriend
the diy MBA!
‘iDea 8’...
be an enemy of the status
quo!
the 8 characteristics of 3D leaders..... #8:
“the successful exploitation of
new ideas”
27% of UK employees are sitting on ideas
that they think would be good for their
business but they’re not putting those ideas forward.
source: l’oreal research 2013
source: l’oreal research 2013
71% of UK businesses don’t have any such
platform for contributions to be
made!
“my door is always open” is not a process!
break ‘the rules’:• spot your
‘organisational stupidities’
• ask ‘what’s holding us back?’
• eliminate your ‘blind spots’
so.... in summary
‘8 iDeas’
get that vision thing!
the 8 characteristics of 3D leaders..... #1:
value your
values!
the 8 characteristics of 3D leaders..... #2:
go for walks!
the 8 characteristics of 3D leaders..... #3:
remove your blind
spots!
the 8 characteristics of 3D leaders..... #4:
play to your
strengths!
the 8 characteristics of 3D leaders..... #5:
engage others!
the 8 characteristics of 3D leaders..... #6:
fish in different ponds!
the 8 characteristics of 3D leaders..... #7:
be an enemy of the status
quo!
the 8 characteristics of 3D leaders..... #8:
how do you
measure up?
‘iDea 9’...Bonus id
ea!
take action, not notes!
what are you
going to do?
free e-books....
visit
Andy’s 3D Thoughts......
3 iDeas in 3 minutes in your inbox every Monday morning to
help you think in 3D!
today only
£9.99!
£11.99 + £1.20 p&p
£5.99 ebook coming soon!
“vision without action is hallucination”thomas edison
“take the first step in faith. you do not have to see the whole staircase. just take the first
step”martin luther king
“scare yourself, otherwise you’re not doing anything new”
mary murphy hoye, head of r & d, intel
“don’t just stand there….. do something!”
dick dastardly
so.... what are you going to
do?
people can be divided into three groups
those who make things happen
those who watch things happen
those who ask ‘what happened’?
MISSING MISSING YOU YOU
ALREADY!ALREADY!
MISSING MISSING YOU YOU
ALREADY!ALREADY!
you can find out more at:www.andyhanselman.com
you can follow me at:
www.twitter.com/andyhanselman
you can email me at:[email protected]