this is only a small sample of the communication course our experienced trainers can deliver at your...
TRANSCRIPT
This is only a small sample of the Communication course
• Our experienced trainers can deliver at your workplace• You can purchase the workbook and powerpoint presentation
The workbook and presentation is purchased as fully customisable products.
Please feel free to contact us on 07590 806 380 or 01432 376890 for further details.
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Communication Model
By the end of this session you will be able to:
Identify the processes that all communication goes
through before understanding takes place
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Communication Model
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Communication Styles
By the end of this session you will be able to:
Use different communication styles
when needed based on circumstances
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APA Communication Style
•People who want to achieve their goals without any regards for the needs of other people.
Aggressive
•This is based on conformity and compromising own values and needs in order to avoid confrontation.
Passive
•Assertive communicators are confident in delivering their message and work hard to create a mutually satisfying environment.
Assertive
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By the end of this session you will be able to:
Express your ideas assertively, confidently and
precisely
Assertiveness
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What is Assertiveness?
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By the end of this session you will be able to:
Ask the right questions for the right reasons
Questioning Techniques
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Funnel Questions
“How many people were in the meeting?”
“Were they all managers or some floor staff as well?”
“Which managers were present?”
“Were there any sales managers?”
“What was his name?”
“What did he talk about?”
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By the end of this session you will be able to:
Avoid misunderstandings and overcome
communication barriers
Misunderstandings
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Exercise
Split into 2 groups
Each group requires a volunteer to be;The Director,The Manager
The remaining members of the group will become the workforce.
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By the end of this session you will be able to:
Empathize to establish trust and communicate
effectively
Empathy
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HEAR
H• Hearing
E• Empathize
A• Analyse
R• Respond
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How to Give Feedback?
By the end of this session you will be able to:
Deliver your potentially negative message and get
a good response
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Feedback Types
There are only two types:
Positive Constructive
Feedback is a gift
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By the end of this session you will be able to:
Read and interpret body language and gestures
while communicating with others
Body Language
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Communication
7 % Words33% Tonality55% Body Language
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Gestures
Eyebrows Power of Smile Deliver with Confidence
Open body vs. Closed body
Mirroring body language
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By the end of this session you will be able to:
Identify what you have learnt today and how you
are going to use it.
Action Planning