this years courses are listed by competencies which · 2017-05-12 · 1 this years courses are...

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This year’s courses are listed by competencies which are intended to: - establish a framework with different categories of training which government considers essential and a priority for officers within the public administration; - help line-managers and employees identify relevant training under the different categories. This document should be used as a guide. Line managers and employees should consult with the Prospectus to see whether they, or their subordinates, need training in any of the competencies for their personal development as Public Officers and for carrying out their duties efficiently.

In order to apply, Public Officers have to refer to the Target Audience which is listed under each course to check if the course is relevant to their grade and then fill in an Application Form and send it to CDRT. One can access the following two application forms from the CDRT website: 1. CDRT Application Form - to be filled for the courses not marked with an asterisk 2. ESF Application Form - to be filled for the courses marked with an asterisk (*) Under each course Public Officers can also refer to the Section responsible for each training programme. A €20 cancellation fee for each half day of training applies in cases where applicants fail to show up for the course/workshop without any justified reason.

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MANGEMENT DEVELOPMENT SECTION [email protected] | 22001892-93-94 AREA COORDINATOR Maria Buttigieg Jessica Borg - Adrian Bonnici - Andreana Abela Scicluna

CONTINUOUS DEVELOPMENT SECTION [email protected] | 22001882-76-79 AREA COORDINATOR Myriam Buttigieg Sarah Dimech - Mary Anne Attard

POLICY AND GOVERNMENT TRAINING SECTION [email protected] | 22001880-91-1900 Deborah Pace Bernice Sammut - Jacqueline Muscat

CORPORATE SEVRVICES TRAINING SECTION [email protected] | 22001886-3 AREA COORDINATOR Joe Morana Karen Bugeja - Josianne Azzopardi

ICT TRAINING SECTION [email protected] | 22001904-6-7 Joanne Debono Diandra Borg

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MANAGEMENT DEVELOPMENT SECTION [email protected] | 22001892-93-94

CONTINUOUS DEVELOPMENT SECTION [email protected] | 22001882-76-79

POLICY AND GOVERNMENT TRAINING SECTION [email protected] | 22001880-91-1900

CORPORATE SERVICES TRAINING SECTION [email protected] | 22001886-3

ICT TRAINING SECTION [email protected] | 22001904-6-7

1 VERBAL AND WRITTEN SKILLS IN BOTH ENGLISH AND MALTESE

05...Writing Skills

05...The Art of Writing a Good Report

06...How to Organise and Minute Meetings

06...CV Writing Skills and Interview Workshop

07...Taħriġ fil-Lingwa Maltija

2 COMPUTER LITERACY

07...Basic ICT Skills for Complete Beginners

07...Touch Typing for Computer Keyboard

08...Using Windows 8

08...Electronic Public Procurement

08...Microsoft Excel as a Database

09...Microsoft Excel Formulas

09...ECDL Base: Computer Essentials *

10...ECDL Base: Online Essentials*

10...ECDL Base: Word Processing *

10...ECDL Base: Spreadsheets *

10...ECDL Standard: Database *

11...ECDL Standard: Presentation *

11...ECDL Standard: IT Security *

11...ECDL Advanced: Word Processing *

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11...ECDL Advanced: Spreadsheets *

12...ECDL Advanced: Database *

12...ECDL Advanced: Presentation *

12...Email *

12...Desktop Publishing *

13...MS Project *

13...Maximising Data Effectiveness *

13...Database Management *

3 CUSTOMER SERVICE

13...Front Office Skills

14...Foundation Course in Customer Care - Vocational Training Awards (Level 4)

15...Advanced Course in Customer Care

16...Public Relations

4 COMMUNICATION AND INTERPERSONAL SKILLS

17...Telephone Call Handling Techniques

18...Supervisory Skills

18...Assertiveness for Maximum Impact

18...Learning Skills

19...Developing a Career Strategy

19...Pre-retirement Programme

20...Building Self-esteem and Self-Confidence Workshop

20..Speech Writing and Speech Making

21...Effective Briefing and Corresponding

5 PLANNING AND ORGANISATION SKILLS

21...Registry Procedures

21...Time and Self-Management

22...Managing Performance Stress

22...Enhancing Management Control within the Public Administration

6 PROBLEM-SOLVING SKILLS

23...Coping with Difficult People at Work

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7 LEADERSHIP ABILITY

23...Moving to Management: the Aspiring Manager

24...Mentoring

8 ETHICAL AND PROFESSIONAL CONDUCT

24...Ethics

9 DISCRETION WITH SENSITIVE/CONFIDENTIAL INFORMATION

25...Data Protection Awareness Programme

25...Anti-Fraud and Corruption

10 TECHNICAL ABILITY AND OPERATIONAL COMPETENCE

25...The EU Institutions and Structures *

26...Funding Programmes in the EU *

26...EU Treaties *

26...EU Programmes Reporting *

26...Malta in the EU *

26...Accounting Practices within the Public Service *

27...Basic Accounting Principles *

27...Principles of Financial Management *

27...Departmental Accounting System (DAS)

28...Inventory Management and Control for Public Officers

28...Travel Regulations and Procedures in the Public Service

28...The Public Service Recruitment Portal

28...PSMC: Conditions of Service of Public Officers

29...Train the Trainer

29...Overseas Development and Assistance

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VE R B A L & W R I T T E N S K I L L S

I N B O T H M A L T E S E A N D E N G L I S H Writing Skills Target Audience - Middle Managers, Supervisors & Clerks Duration - 12 hours Application Form to be filled in - CDRT Application Form

Contact - CONTINUOUS DEVELOPMENT SECTION | [email protected] | 22001882-76-79

This course focuses on helping participants achieve results with written communication by making the most and the best of every communication they are involved in. Various communication problems are highlighted and tips are given on how to overcome them. This programme will provide tools to:

develop a professional, reader-friendly written style; organise ideas and conclusions coherently when writing; edit business writing more effectively; improve the presentation of various documents such as emails, letters and reports. Participants will be assessed by means of a one hour test based on the course content so that writing skills gained can be assessed.

The Art of Writing a Good Report Target Audience - Supervisors & Clerks Duration - 8 hours Application Form to be filled in - CDRT Application Form


This course will help you to write reports that are clear, impressive and successful. Planning is the key to success, so the course shows you how to clarify your objectives, draw up an outline and organise your information. It gives guidance on constructing arguments, preparing summaries and writing recommendations. Course content:

an overview of report writing;

getting the objective clear;

planning before you write;

structuring your text;

writing recommendations;

editing your draft;

correction grammar and punctuation;

proofreading your report.

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How to Organise and Minute Meetings Target Audience - All Grades Duration - 12 hours Application Form to be filled in - CDRT Application Form


Meetings are an essential tool for establishing communication links within organisations and they provide opportunities for enabling decisions to be made and followed through. Minutes serve many purposes including the provision of a factual record demonstrating transparent actions, a list of those responsible for a given task and a record of decisions taken. This programme will cover:

preparation needed for the meeting; rules and procedures in sending out notice of meetings; the importance of the agenda to a meeting; the different types of minutes; the purpose and use of minutes; preparation for taking minutes; the tasks of the effective minute taker; the role of the chairperson and how to work with your chairperson; tips and tricks for note-taking; practical exercises to practice taking minutes.

CV Writing Skills and Interview Workshop

Target Audience - Supervisors & Clerks Duration - 4 hours Application Form to be filled in - CDRT Application Form

Contact - CONTINUOUS DEVELOPMEN SECTION | [email protected] | 22001882-76-79

This workshop is designed to show participants how to construct a winning CV and how to upgrade their interview skills. It will show that with careful preparation and thought about the role they are applying for, they can craft a CV that will highlight their skills and experience and help them match the requirements of the role. With practical hints and tips, this workshop will help participants approach the application and interview process with confidence and to feel fully prepared for the whole process. Participants will:

learn how to audit their achievements, skills and experience;

conduct a reality check on their career aspirations and their ‘marketability’;

be given best practice advice on how to make sense of job & person specifications, to write CVs and job applications;

rehearse and improve preparation for and performance at panel interviews, and where appropriate, other face to face assessments.

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Taħriġ fil-Lingwa Maltija

Target Audience - All Grades Duration - 12 hours Application Form to be filled in - CDRT Application Form

Contact - POLICY AND GOVERNMENT TRAINING SECTION | [email protected] | 22001880-91-1900

A course in the correct use of the Maltese language is being organised. This course is aimed at providing a good knowledge of the latest language rules so that official correspondence and government documents are written correctly.

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C O M P U T E R L I T E R A C Y Basic ICT Skills for Complete ICT Beginners Target Audience - Clerks & Supervisors (total beginners on computers) Duration - 32 hours Application Form to be filled in - CDRT Application Form

Contact - ICT TRAINING SECTION | [email protected] | 22001904-6-7

This introductory course is ideal for those who have no experience with computers. This course will cover the basics of using a computer including basic use of Word, Excel, Email and Internet. At the end of this course participants will sit for a short test to demonstrate the learning achieved. If they successfully pass the test, a certificate of achievement will be awarded. Course Outline:

basic skills in using a computer;

introduction to simple word processing;

introduction to simple spreadsheets;

basic use of the government email;

basic use of internet.

Touch Typing for Computer Keyboard

Target Audience - Clerks & Supervisors Duration - 12 hours Application Form to be filled in - CDRT Application Form


Participants will learn how to type quickly and efficiently. The aim is to provide accurate and speedy results on the computer keyboard. This is an ideal follow up after the Basic ICT Skills for Complete Beginners. This course is being offered in a blended learning format whereby participants attend two half days of training, after which they are given time to practice on their own, followed by a final training session.

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Using Windows 8

Target Audience - All Grades (employees who are now using Windows 8 at their workplace) Duration - 4 hours

Application Form to be filled in - CDRT Application Form Contact - ICT TRAINING SECTION | [email protected] | 22001904-6-7

The aim of this workshop is to give a general overview of the Windows 8 operating system. It will also tackle file management.

Electronic Public Procurement

Target Audience - All Grades Duration - 10.5 hours Application Form to be filled in - CDRT Application Form


This course is targeted at those public employees who work in public procurement and carry out any of the activities of the procurement cycle from notification to the awarding of tenders. Participants must have reasonable experience in public procurement in order to reap all the benefits of this course. Furthermore, at the end of the course participants will be asked to complete a small test which will assess the trainee’s understanding of the basic functionalities of the electronic public procurement system. This course covers the different stages of the procurement process through the Electronic Public Procurement System (ePPS), which is the electronic procurement plat-form for the Government of Malta. In fact, the use of the ePPS is mandatory for all tenders published by the Department of Contracts and for all tenders published by Schedule III Entities that are above the EU thresholds. Course Outline:

introduction and general overview;

creation and set-up of an appropriate public procurement procedure (creation of workspace and association of roles);

tender structure creation (preparing an e-tender);

compiling, packing and uploading an e-tender (submitting an e-tender);

opening, evaluating and awarding of tenders.

Excel as a Database Target Audience - All Grades (Public officers who use MS Excel to keep simple databases.) Duration - 4 hours

Application Form to be filled in - CDRT Application Form Contact - ICT TRAINING SECTION | [email protected] | 22001904-6-7

The aim of this course is to help participants learn how to create, save, restore, and filter a data list using MS Excel. Participants will also learn to analyse data using a simple pivot table, as well as generating and printing reports. The course includes:

creating fields and computed fields;

searching for data/finding Data;

setting comparison criteria;

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analysing data with database functions;

analysing and reporting data with a Pivot Table;

inserting subtotals in a database;

printing data.

Microsoft Excel Formulas

Target Audience - All Grades (Those who are already familiar with MS Excel and basic formulas and need to use more advanced formulas to facilitate their

work.) Duration - 8 hours Application Form to be filled in - CDRT Application Form Contact - ICT TRAINING SECTION | [email protected] | 22001904-6-7

The course covers the more advanced formulas found in Microsoft Excel. All the formulas covered during the course are explained in detail and actual examples are provided to demonstrate their application. This course will serve the participants in making better use of MS Excel and will help them get their job done with more effi-ciency. The course covers:

syntax of functions;

arguments;

logical functions;

text functions;

mathematical functions;

financial functions;

statistical functions;

the LOOKUP function.

ECDL Base - Computer Essentials *

Target Audience - All Grades Duration - 10 hours Application Form to be filled in - ESF Application Form


This course covers one of the ECDL base modules, providing participants with information about the main concepts relating to Information and Communication Technol-ogy (ICT), computers, devices and software. Participants will also appreciate how IT systems are used in everyday situations by helping participants to become competent in using the common functions of a personal computer and its operating system. Participants will learn how to operate within the desktop environment and work with desktop icons and windows, managing and organising files and folders, duplicating, moving, deleting, compressing and extracting them. Candidates will also learn about computer viruses and get acquainted with the use of simple editing tools and print management facilities available within the operating system. Participants will also understand the importance of protecting data and devices from malware, the importance of backing up data and recognise considerations relating to green IT, accessibil-ity and user health.

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ECDL Base - Online Essentials *



This training covers the key skills needed to understand the main concepts relating to web browsing, online security and the best practice in effective online computer use.

ECDL Base - Word Processing *


Contact - ICT TRAINING SECTION | [email protected] | 22001904-6-7 This course covers ECDL Module 3, using Word. Participants will learn about creating, formatting, finishing and saving word processing documents. They will also learn how to manipulate text within and between documents; change formatting and page layout and preview and print different kinds of Word Processing documents. Participants will become competent in using some of the features associated with word processing such as creating tables, using pictures and images within a document, and using mail merge tools.

ECDL Base - Spreadsheets *



This course covers ECDL Module 4, helping participants to understand the basic concepts of using a spreadsheet application on a computer. Participants will learn how to create, save, restore and change formatting and page layout, preview and print basic spreadsheets. Participants will also learn how to apply standard mathematical and logical formulas using standard formulas and functions, and create and format graphs and charts from worksheet data.

ECDL Standard - Database * Target Audience - All Grades Duration - 20 hours Application Form to be filled in - ESF Application Form


This course covers ECDL Module 5, helping participants to understand some of the main concepts of using databases on a computer. Participants will be able to create and modify tables and to retrieve and manipulate information from a database by using the query and sort tools available.

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ECDL Standard - Presentation * Target Audience - All Grades Duration - 12 hours Application Form to be filled in - ESF Application Form

Contact - ICT TRAINING SECTION | [email protected] | 22001904-6-7 This course covers ECDL Module 6, helping participants to learn how to use presentation tools on a computer. Participants will learn how to create, format, modify and produce presentations using different slide layouts for display and printed distribution. Participants will also be able to duplicate and move text, graphic objects, pictures and organisational charts within a presentation and between presentations. Participants will be able to manage common operations with images, charts and drawn objects and to use various slide show effects.

ECDL Standard - IT Security* Target Audience - All Grades Duration - 8 hours Application Form to be filled in - ESF Application Form


This course covers ECDL Module 7, helping participants to understand the concepts and terms associated with using the Internet and to appreciate some of the security considerations. Participants will learn how to bookmark Web sites, print Web pages and search outputs, and navigate within and complete Web-based forms. This course also helps participants to use e-mail, discussing how to send and receive messages, attach files to mail messages, and organise and manage message folders/ directories within e-mail software.

ECDL Advanced - Word Processing * Target Audience - All Grades Duration - 20 hours & a follow up session of 4 hours Application Form to be filled in - ESF Application Form


During this course, participants will learn about the more advanced features of word processing such as the auto text and auto correct features, macros, mail merging, the auto format feature, the table of contents, the creation of forms, document templates and newspaper-style columns. Participants will become competent in working with long and complex word processing documents.

ECDL Advanced - Spreadsheets * Target Audience - All Grades Duration - 20 hours & a follow up session of 4 hours Application Form to be filled in - ESF Application Form


During this course participants will learn how to use the full potential of spreadsheets programs to produce higher quality management information. They will learn how to edit and enhance numeric, text and graphical data and to sort, query and link data. Participants will be able to carry out advanced formatting and presentation operations on charts and graphs; use functions such as those associated with logical, statistical or mathematical operations and use analysis and audit tools to run and record simple macros.

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ECDL Advanced - Database * Target Audience - All Grades Duration - 20 hours & a follow up session of 4 hours Application Form to be filled in - ESF Application Form


The aim of this course is to make users of database aware of the more advanced features of this powerful database application programme. Topics such as queries, relationships, macros and modules will be discussed.

ECDL Advanced - Presentation * Target Audience - All Grades Duration - 20 hours & a follow up session of 4 hours Application Form to be filled in - ESF Application Form


During this course participants will learn how to plan and design effective presentations by using the advanced features to customise layouts and shows, using and manipulating pictures, images and drawn objects, charts / graphs in presentations and adding advanced multimedia elements to presentations.

Email * Target Audience - All Grades Duration - 8 hours Application Form to be filled in - ESF Application Form


During this course participants will learn how to use this important tool by creating new messages using different formats. Topics covered include how the Address Book works, how to organise contacts by functional groups and how to send messages to a group of contacts all at once, attachments, delivery options, reply and forward, rules and folders. They will also learn about calendar basics such as entering items and setting reminders. Participants will also learn how to see and share multiple calendars, and how to schedule meetings and confirm or decline participation.

Desktop Publishing * Target Audience - All Grades Duration - 16 hours Application Form to be filled in - ESF Application Form


The aim of this course is to help participants understand how to create and prepare a publication for printing. Participants will understand the concept of using text frames, graphic objects and pictures. Participants will also learn how to use master pages, set margins, create columns, add graphics to text, create headers and footers, and use automatic page numbering in a publication.

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MS Project *

Target Audience - All Grades Duration - 20 hours and a follow-up session of 4 hours Application Form to be filled in - ESF Application Form


The aim of this course is to show participants how to use this project management tool to help them in project design and implementation. Participants will learn how to use MS Project for planning, scheduling, and charting project information for project management, as well as for presenting project information to others.

Maximising Data Effectiveness * Target Audience - All Grades Duration - 4 hours Application Form to be filled in - ESF Application Form


This training explores the potential of using stored data that is stored with the Public Service. The course will give an overview of relevant data policies together with an analysis of the different tools and techniques available to use the data in an effective way.

Database Management *



Database Management is not just related to ICT but, as knowledge workers, all public officers store and have access to data in one form or another. Proper database management ensures that data legislation is adhered to and privacy is respected. The training shall also enter into the realm of the elements of legislation related to privacy.

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C U S T O M E R S E R V I C E Front Office Skills Target Audience - Supervisors & Clerks Duration - 8 hours Application Form to be filled in - CDRT Application Form


As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role. Effective customer care can make the difference between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers' experience.

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Course Content:

how to welcome customers professionally - establishing rapport, assertion and projecting a personality for your organisation;

the journey of service;

what’s my job?;

creating a positive first impression;

personality and stature – developing and enhancing fully how others will see you at your best!;

active listening;

effective questioning techniques;

manners and etiquette - powerful use of vocabulary and voice;

how to screen visitors, deal professionally, calmly and confidently with anyone;

handling difficult situations and conflict safely.

Foundation Course in Customer Care Vocational and Training Awards (Level 4) Target Audience - Supervisors & Clerks Duration - Contact - 23 hours| Self-study - 75 hours | Assessment - 2 hours

Application Form to be filled in - CDRT Application Form


This programme is intended to help relatively new employees working in customer care the fundamental principles of good customer service practices. It can also help experienced employees polish and build on their skills set. Course Outline:

put the customer at the centre of your focus;

achieving results while giving good service;

teamwork, cooperation and networking for quick results

moments of truth

Building a good customer rapport

Problem solving and analytical thinking

Integrity and ethical behaviour

Communication skills

Managing the phone effectively

Active listening

Empathy

Questioning techniques

Email in customer communication

GREAT customer service

Handling people

Customer calamities

Complaint handling

Freedom of Information and Data Protection awareness

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Learning Outcomes: Knowledge - at the end of the programme the learner will have been exposed to the following:

knowledge of what constitutes good service;

basic standards to customer service;

the importance of teamwork, cooperation and networking in following-up queries and achieving high standard in customer care;

how to build good customer rapport;

problem solving and analytical thinking;

what constitute integrity and ethical behaviour particularly as a public officer representing the Public Service;

communication skills including telephone handling and email;

how to handle difficult customers;

knowledge and awareness of what this legislation entails.

Skills - at the end of the programme the learner will have been exposed to the following:

applying knowledge and understanding;

communication skills;

judgmental Skills;

learning skills;

able to apply Data Protection and Freedom of Information principles within the right contexts in-line with regulations, and in an ethical manner;

Competencies – at the end of the programme the learner will have been exposed to the following:

serve the customer well;

use good teamwork;

use good communications;

use good negotiations skills;

be able to handle different requests and situations keeping in mind and in-line with Data Protection and Freedom of Information principles;

serve the customer well within the parameters allowed by Data Protection and Freedom of Information principles.

Advanced Course in Customer Care Target Audience - Supervisors & Middle Managers Duration - Contact - 23 hours | Self-study - 75 hours | Assessment - 2 hours

Application Form to be filled in - CDRT Application Form


This facilitated workshop style customer service training is aimed at front-line staff who have been delivering customer care for some time. It assumes that attendees have the basic skills and knowledge to deliver good customer service, and focuses on sharing experiences and developing best practice to achieve excellent customer service. The emphasis of this customer service training course is on customer service empathy training, and encourages better understanding of things that are important to customers. The course takes a positive approach using principles from ‘appreciative inquiry’, and is a useful means of advancing current practices without patronising experienced attendees by re-covering any previous learning. Managing the Customer Care Function: Whilst the fundamental skills required when managing staff in a customer care environment are perhaps no different to managing staff in any other environment, the

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focus is quite different. This course will help team leaders and supervisors to get the best performance from their customer service team. Motivation, delegation, giving and receiving feedback, and day-to-day performance management are covered, with the emphasis being on managing the team through engagement and involvement. Module 1:

reviewing the customer’s expectations;

establishing the areas to be explored in the workshop (maybe agreed in advance);

sharing and capturing experiences of good customer service;

identifying when and how things can go wrong and establishing how to correct these;

creating a model of excellent customer care of the organisation;

creating a plan to implement the customer service model;

identifying the barriers to implementation and establishing how to overcome these;

creating a team action plan;

creating a personal action plan.

Module 2:

the role of Team Leader/Supervisor;

understanding your own strengths and development needs;

giving and receiving feedback from the team;

communicating with the team and individual team members;

understanding individual motivation and how to react to this;

motivating the customer service team;

identifying team development and support needs;

agreeing performance goals with the team;

setting individual targets;

managing individual performance;

developing the strengths of the team;

creating a personal plan of action.

Public Relations Target Audience - All Grades Duration - 20 hours Application Form to be filled in - CDRT Application Form

Contact - POLICY AND GOVERNMENT SECTION | [email protected] | 22001880-91-1900

This course will improve the ability of those managing or performing a public relations function to think strategically and to support the organisation’s strategic development. Participants will develop core PR skills that encompass technical as well as managerial competencies. Module 1 - Introduction • Raise awareness of the vital role that communication plays • Find opportunities for innovation and improvement • Relax and overcome nervous tension • Deal with questions and defuse hostile situations

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• Use different voice tonalities, pitch and frequency • Use one’s own personality to the best effect Module 2 - Dealing with the Media • Face a television and/or radio interview • Gain confidence in front of a broadcasting camera and radio microphone • Be more conversant when addressing audiences on TV and/or radio Module 3 - Giving Presentations • Develop the presentation skills necessary to enhance a professional image • Make powerful presentations to persuade audiences • Use body language to effectively animate the presentation • Structure and plan persuasive presentations whilst maintaining flexibility • Use audio-visual material, including the development of complimentary literature Module 4 - Public Speaking • Encourage audience intervention • Control tension and enhance confidence in public speaking • Improve public speaking technique, including facilitating and handling questions and answers Practical Session Participants will put the skills into practice. Participants will be assessed on the practical session

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C O M M U N I C A T I O N A N D I N T E R P E R S O N A L S K I L L S Telephone Call Handling Techniques Target Audience - Supervisors & Clerks Duration - 8 hours Application Form to be filled in - CDRT Application Form


“Thanks for your call…” How to be more effective when making calls and handling incoming telephone calls. Telephone contact is often the first means of communicating with your clients. It is essential that this experience creates the correct first impression. This course introduces participants to extremely effective telephone tools and techniques addressing a variety of needs. The aim of the course is to help participants to:

provide each telephone customer with a high level of service and attention;

manage customers’ expectations quickly whilst providing the best possible solution to their enquiries;

maintain a clear, professional tone and positive use of language.

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Supervisory Skills Target Audience - Supervisors Duration - 8 hours Application Form to be filled in - CDRT Application Form


This training programme provides an understanding of the techniques required for effective supervision. It has been designed to give delegates the confidence to use those techniques. The aim of the course is to enable participants to:

define the roles and responsibilities of a line manager; evaluate their own preferred leadership style and learn how to modify it across a range of everyday work situations; identify with the knowledge, skills and appropriate leadership behaviours required for effective supervision; understand what causes motivation and how to develop it within a team; determine how and when to delegate; understand and practice effective communication at team and individual level.

Assertiveness for Maximum Impact Target Audience - Supervisors & Middle Managers Duration - 8 hours Application Form to be filled in - CDRT Application Form


This programme is recommended for managers or team leaders who need to assert their position and who feel they lack authority and impact when dealing with other people. This programme can support staff who need to manage conflicting demands and priorities and staff who believe, or have feedback that, they behave too passively or aggressively at work and want to develop a new approach. By the end of this programme you will be able to:

confidently express your views and opinions; ask for what you want in a way that gets listened to; say no to unreasonable requests; stand your ground in the face of resistance or manipulation; deliver difficult messages without undue emotional interference; choose more successful responses when faced with aggressive or passive behaviour from others.

Learning Skills Target Audience - All Grades Duration - 8 hours Application Form to be filled in - CDRT Application Form


The aim of this session is to enable participants to explore methods of learning and ways of retrieving information to aid their professional development.

Course Content:

individual learning style;

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individual learning, studying and assessment strategies;

personal and professional development;

reflection and reflexivity;

information retrieval;

reading more effectively;

use of information;

memory techniques;

referencing and citation.

Developing a Career Strategy Target Audience - Clerks & Supervisors Duration - 4 hours Application Form to be filled in - CDRT Application Form


Development is a process of expanding, shaping and improving skills, knowledge and interests to improve our abilities and effectiveness. This can involve developing skills and knowledge that will enable you to move ahead to the next stage in your career but also to expand your breadth of skills and knowledge so that you become more expert in your current post or even develop a new skill. Course Content:

thinking about career direction;

understanding your Strengths;

general career skills;

enhancing your job;

getting ahead;

getting a new role.

Pre-retirement Programme Target Audience - All Grades Duration - 16 hours Application Process - CDRT Application Form


Everyone approaches retirement with a different point of view and a mixture of emotions. Retirement involves some significant changes to life. This programme’s aim is to help participants look forward to their retirement by showing them how to plan this and so look forward positively to it as well as how to manage changes in their new lifestyle. Professionals will be available during the course to discuss and answer questions on particular subjects such as Social Security, Pensions, Health and other relevant matters.

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Building Self-Esteem and Self-Confidence Workshop Target Audience - Supervisors & Clerks Duration - 8 hours Application Form to be filled in - CDRT Application Form


This workshop will enable participants to identify the value of their true inner being. It will give participants guidance on how to change their perspectives, attitudes and behaviour. Achieving improved self-confidence and self-esteem involves much more than just learning about confidence and esteem. This workshop focuses on:

goal setting;

motivation;

fears;

emotions;

attitude;

depression & anxiety.

Speech Writing and Speech Making Target Audience - All Grades Duration - 12 hours Application Form to be filled in - CDRT Application Form


This course will help participants ensure that their speech writing and speech making enables them to communicate effectively the goals and aspirations that their organisation wishes to promote and convey. This programme equips participants with a sound understanding of the methods used to write and make finely crafted speeches. Participants will gain an insight into the tricks and techniques that make a great speech, both in its content and its delivery. This course will address the following:

methods used to write and make finely crafted speeches;

tricks and techniques to make a great speech;

how to research a speech;

writing spoken English/Maltese;

overcoming speech fear;

making facts memorable;

using statistics;

making a speech appropriate to the speaker, audience and occasion;

making the most of the speech itself.

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Effective Briefing and Corresponding Target Audience - All Grades Duration - 12 hours Application Form to be filled in - CDRT Application Form


Briefings are the most efficient and common means to present information to your manager, director, permanent secretary or other audience. Briefings are conducted when your listeners need to get information quickly and would probably also need to act quickly on that information. In such cases briefings are usually done verbally. However they could also be written down in a concise and clear way. The written form could also have its advantages in that the reader could take a hard copy to a meeting or keep it for record purposes. Corresponding has a number of common factors with briefing in that the person corresponding needs similar skills of clarity, the ability to structure his or her writing to help in the digesting of information by the listener, beeping to the point and providing the necessary information in the best possible way. This course will tackle issues such as:

analysing the situation to determine intent or purpose of the communication;

to whom is the communication addressed;

what is expected by the audience;

what research needs to be undertaken ;

organising and drafting;

delivering a briefing.

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P L A N N I N G A N D O R G A N I S A T I O N S K I L L S Registry Procedures Target Audience - Clerks & Supervisors Duration - 8 hours Application Form to be filled in - CDRT Application Form


This course will enable participants to understand and appreciate the importance of registry service procedures and to become more proficient with filing, keeping an up to date and efficient registry, prioritising mail and other related functions. An overview of the Docreg system will be presented during this programme. For those participants that need further guidance, coaching on the Docreg system will be provided by arrangement at their workplace.

Time and Self-Management Target Audience - Supervisors & Middle Managers Duration - 8 hours Application Form to be filled in - CDRT Application Form


We are all being asked to achieve higher levels of performance under increasing time pressure. Review the way you look and plan time, learn how to plan and complete the tasks that matter most and achieve a more realistic work-life balance.

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By the end of the Time and Self-Management course you will be able to

analyse your current use of time; recognise Key Accountabilities and High Value Adding Tasks and Activities; recognise time-stealers and Low Value Adding Task and Activities; schedule planning time regularly to retain flexibility to changing circumstances; manage interruptions and other time-stealers more effectively; recognise the early warning signs of increasing stress levels and how to improve your Work-Life Balance; develop an effective system to help manage your time; recognise and overcome resistance to change.

Managing Performance Stress Target Audience - Middle Managers & Supervisors Duration - 8 hours

Application Process - CDRT Application Form Contact - CONTINUOUS DEVELOPMENT SECTION | [email protected] | 22001882-76-79

This programme illustrates useful skills that can help us enjoy performing at our best when under intense pressure. On completing the course you will be able to cope with pressure better, win back control of your workload and improve your working relationships. Course objectives include:

understanding what stress is so you can quickly target the important sources ;

learning how to perform well under pressure;

management of stress that comes with work overload and how to win back control;

development of a positive and self-confident outlook by learning to overcome the negative thinking;

identifying the things that give deep meaning to you at work so you can protect the sense of job fulfilment;

how to regain control over our time constraints and be more effective in your work.

Enhancing Management Control within the Public Administration Target Audience - Supervisors, Senior & Middle Managers Duration - 5 hours

Application Process - CDRT Application Form Contact - CORPORATE SERVICES TRAINING | [email protected] | 22001886-3

This training course aims to initiate a risk management and internal control culture across the public administration in order to provide departments with basic knowledge of best practice principles, processes and approaches to risk management and internal control. Throughout this course, participants will learn to put in place effective frameworks for taking informed decisions about risk and internal control and how to manage them at strategic and operational levels within their unit/department using the Committee of Sponsoring Organizations (COSO) framework, a widely-used tool used by the US Government and the European Commission. This course provides a theoretical and practical understanding of the five components of the COSO framework namely:

control environment;

risk assessment;

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information and communication-systems;

control activities and monitoring-processes.

practical aspects of the committee of sponsoring organizations framework will be covered through workshops and specific examples.

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P R O B L E M S O L V I N G S K I L L S Coping with Difficult People at Work Target Audience - Supervisors & Clerks Duration - 8 hours Application Form to be filled in - CDRT Application Form


This workshop focuses on improving our understanding of the language and actions of others as well as our own, in order to avoid conflict – and bring out the best in people. By the end of the workshop, participants should be able to:

outline basic social styles;

identify types of challenging behaviours;

describe why people become difficult;

understand ways in which negativity impact on personal relationship and professional performance;

identify positive strategies for dealing with challenging personalities;

use techniques to develop assertive responses and give feedback to challenging people in order to effect change.

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L E A D E R S H I P A B I L I T Y Moving to Management: the Aspiring Manager Target Audience - Supervisors Duration - 8 hours Application Form to be filled in - CDRT Application Form


This workshop is for public officers who feel they are ready for a management role or are new to management. Due emphasis will be made on how to relate ideas and principles of management and leadership to practical outcomes. At the end of this workshop, participants should be able to:

describe the difference between the role of a supervisor and that of a manager; understand their relationships at work and how to work with their manager;

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describe the characteristics of good managers; list the differences between supervision, management and leadership; explain the key responsibilities and skills of a manager in building and sustaining effective teams; understand how to measure their contribution to the organisation’s success.

Mentoring Target Audience - All Grades Duration - 12 hours Application Form to be filled in - CDRT Application Form

Contact - MANAGEMENT DEVELOPMENT SECTION | [email protected] | 22001892-93-94

The objective of this course is to train participants to be mentors to newly recruited staff and staff who have been promoted to a higher grade. Outline:

Understand the role of a mentor

Skills required to create effective mentoring relationships

Formal and informal mentoring

Using work based activities as a means of developing individuals to reach their full potential

Draw up a plan for implementation at work

Role play session

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E T H I C A L A N D P R O F E SS I O N A L C O N D U C T Ethics Target Audience - Supervisors & Clerks Duration - 4 hours Application Form to be filled in - CDRT Application Form


This session will concern the following points:

an overview of the Code of Ethics found in the Public Administration Act;

a discussion concerning three case studies related to the issue of ethics within the Public Administration.

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D I S C R E T I O N W I T H

S E N S I T I V E / C O N F I D E N T I A L I N F O R M A I T O N Data Protection Awareness Programme Target Audience - All Grades Duration - 4 hours Application Form to be filled in - CDRT Application Form


The right to privacy is a fundamental human right which is safeguarded and enshrined in our Constitution. The Data Protection Act 2001 provides for the protection of individuals against the violation of their privacy by the processing of personal data and for matters connected herewith. Through this programme participants should become more aware of the implementation of Data Protection requirements in the Public Service and related issues.

Anti-Fraud and Corruption Target Audience - All Grades Duration - 12 hours Application Form to be filled in - CDRT Application Form

Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001885-6-3

This course will help participants develop their understanding of fraud, corruption and their causes, and will familiarise themselves with the anti-fraud and corruption legislation. Participants will also learn how fraud and corruption can be prevented, deterred and detected through risk management and internal control. Specific areas of fraud and corruption will also be addressed, with particular attention to computer, EU funds, procurement, asset management, payroll and financial statements fraud.

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T E C H N I C A L A B I L I T Y A N D O P E R A T I O N A L C O M P E T E N C E

The EU Institutions and Structures *

Target Audience - Supervisors & Clerks Duration - 8 hours Application Form to be filled in - ESF Application Form


This course is aimed at giving participants a clear overview of the European Union, the institutions outlined under the Lisbon Treaty and the various structures of the Union. The intended outcome is a clear understanding of the different EU structures and their role.

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Funding Programmes in the EU *



The course is intended at familiarising the participants with the various funding programmes existing within the European Union. Specifically the decentralized funds which are administered in Malta and the centralised funds administered by the EU institutions

EU Treaties * Target Audience - Clerical & Supervisory Duration - Clerical and Supervisory - 4 hours | Middle Mangers - 8 hours

Application Form to be filled in - ESF Application Form Contact - POLICY AND GOVERNMENT TRAINING SECTION | [email protected] | 22001880-91-1900

The aim of this programme is to familiarise the participants with the various treaties which govern the European Union, with particular emphasis on the Lisbon Treaty, and specifically how this Treaty affects Malta. Specific references would be made to the various treaties, starting with the Treaty of Rome, which has shaped the European Union.

EU Programmes and Reporting * Target Audience - All Grades Duration - Clerical and Supervisory - 4 hours | Senior and Middle Managers - 8 hours

Application Form to be filled in - ESF Application Form Contact - POLICY AND GOVERNMENT TRAINING SECTION | [email protected] | 22001880-91-1900

The course is intended at training participants in the various reporting systems within EU funding. This would include a thorough overview of interim management and financial reporting, final reporting systems for management, financial documents and reporting at the end of projects, audit possibilities, data compilation and retention obligations.

Malta in the EU * Target Audience - Supervisors & Clerks Duration - 8 hours Application Form to be filled in - ESF Application Form


The aim of this programme is to familiarise the participants with the structures and practices undertaken by Malta as an adjustment to the European Union. With a specific focus on Malta’s representation in the EU, EU affairs units within the various Ministries, MEUSAC office and Relay centres in Malta.

Accounting Practices within the Public Service * Target Audience - All Grades Duration - 12 hours Application Form to be filled in - ESF Application Form

Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001886-3

This course will enable participants to identify the standards, procedures and r egulations of Public Service f inancial accounting with specific references to the Financial

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Administration and Audit Act 1962 (as amended); the General Financial Regulations 1966 (as amended); the VAT Act 1999 (as amended); the Public Service Management Code (10th Edition) and the Ministry of Finance circulars regarding the following:

procedures for the management of cash; employees payroll; inventory management; procedures for the control of debtors and creditors; receipts and payments (including payments / receipts by electronic means).

Basic Accounting Principles * Target Audience - Supervisors & Clerks Duration - 12 hours Application Form to be filled in - ESF Application Form

Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001886-3

This is a basic training course in accounting principles suitable for individuals who have never formally studied accounts. During this hands-on training participants will be able to understand budget accounting, are introduced to a basic glossary of accounting/financial terms and will learn how to read a balance sheet and profit and loss accounts.

Principles of Financial Management * Target Audience - Supervisors & Clerks Duration - 12 hours

Application Form to be filled in - ESF Application Form Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001886-3

This course introduces financial planning and forecasting together with financial management in the context of the Public Service Financial Administration and Accounting Regulations and guidelines. Topics include:

forecasting;

budgeting and monitoring budgets;

public procurement;

planning money transactions;

forecasting for projects;

the Seven Principles of Financial Management to identify weaknesses in financial management systems.

Departmental Accounting Systems (DAS) Target Audience - Clerks & Supervisors (Public Officers working in finance and administration departments and those working on accounting duties).

Duration - 16 hours Application Form to be filled in - CDRT Application Form

Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001886-3 This course is intended for Public Officers working in finance and administration departments and those working on accounting duties. This course provides participants with an insight into the whole application of the Departmental Accounting System (DAS), with specific emphasis on the departmental routines. The attendees are expected to acquire good knowledge of the various functionalities within the DAS application and be able to make basic enquiries and reporting on the data. The course will also offer hands on practical exercises.

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Inventory Management and Control for Public Officers Target Audience - All Grades (This course should be attended by Public Officers whose responsibilities include inventory management and control, procure-

ment, storage and the issuing of goods and supplies and related duties.) Duration - 16 hours

Application Process - CDRT Application Form Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001886-3

This course aims to impart a detailed overview on the current practices in inventory management and stock control with particular focus on both current government regulations and also on best practices regarding this topic. The course outline includes stock control procedures and systems, stock valuation techniques, stocktaking, Government Regulations, managing stock and the logistical function.

Travel Regulations and Procedures in the Public Service Target Audience - All Grades Duration - 4 hours

Application Form to be filled in - CDRT Application Form Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001886-3

This short course aims to enable participants to better apply the updated Travel (overseas) Regulations and Procedures as necessary.

The Public Service Recruitment Portal Target Audience - All Grades Duration - 4 hours

Application Form to be filled in - CDRT Application Form Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001885-6-3

During this course, participants will be presented with a detailed overview of the front-end of the site and given hands-on training on the posting of calls for applications on the site's Content Management System. They will also be trained on the procedure for viewing and printing on-line applications received through this site, and how to prepare them for the selection process.

PSMC: Conditions of Service of Public Officers Target Audience - All Grades Duration - 4 hours

Application Form to be filled in - CDRT Application Form Contact - CORPORATE SERVICES TRAINING SECTION | [email protected] | 22001886-3

This short course aims to highlight and clarify the main aspects of the PSMC provisions regarding the ‘conditions of service’ of public officers. These conditions of service include ‘Hours of work’, overtime/time-off; Vacation Leave/Sick Leave policy; Paid and Unpaid leave (on grounds and not on grounds of public policy); Family-friendly measures in the Public Administration Allowances-Principles and Procedures.

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Train the Trainer Target Audience - All Grades (Officers who would like or are required to deliver training as part of their duties or who would like to deliver training at CDRT)

Duration - 20 hours Application Process - CDRT Application Form

Contact - MANAGEMENT DEVELOPMENT SECTION | [email protected] | 22001892-93-94

This course introduces participants to the theory, tools and techniques necessary to conduct training programmes and develop effective training skills. This course lays a framework for participants to move from merely acquiring course developer skills to competency and ultimately to proficiency. This course prepares learners in:

analysis: identify objectives;

course design;

course development;

implementation / delivery.

Overseas Development Assistance

Target Audience - All Grades Duration - 3 hours Application Form to be filled in - CDRT Application Form


This 3-hour session will cover the following:

what is Development;

Malta’s ODA Policy;

what is and what isn’t ODA. It will provide participants with a learning and sharing opportunity on Malta’s Overseas Development Policy. ODA is aimed exclusively at seeking improvement in the lives of millions of other people. Constantly, in the implementation of this policy, Malta and the Maltese People will seek to give effect to the value of solidarity.

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Office of the Prime Minister

San Salvatore Bastion

Sa Maison Road

Floriana FRN 1610

t 22001884 f 22001877

[email protected]

www.cdrt.gov.mt

CENTRE FOR DEVELOPMENT, RESEARCH AND TRAINING

training and development

this years courses are listed by competencies which · 2017-05-12 · 1 this years courses are...

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