thomas killman conflict resolution instrumentwweb.uta.edu/management/wilensky/mana 5338 tki...
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Recent Conflict Situations Describe briefly a conflict situation
that you recently experienced for which the outcome was pleasing to you.
Describe another situation for which the outcome was NOT pleasing.
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About Your TKI Scores There are no “best” scores. There is no “right” style. All five modes are useful in some situation. Each mode represents a set of useful social
skills when used correctly. The effectiveness of a given conflict-
handling mode depends upon the requirements of the specific situation and the skill with which the mode is used.
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Conflict is….
Any situation in which your views/desires are not in agreement with another person’s and there is the perception that if his/her desires/views are met, then yours will not be.
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Accommodating “It would be my pleasure”! Showing reasonableness Developing performance Creating Good Will Keeping “Peace” Retreating Low Importance High on Cooperativeness and Low on
Assertiveness
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Accommodating Style
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Overuse of Accommodating Ideas get little attention Restricted influence Loss of contribution Anarchy
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Accommodating Style
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Avoiding “I’ll think about it tomorrow”! Issues of low importance Reducing tensions Buying time Low power Allowing others Symptomatic problems Low Assertiveness and Low Cooperativeness
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Avoiding Style
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Collaborating “Two heads are better than one”! Integrating Solutions Learning Merging Perspectives Gaining Commitment Improving Relationships High Assertiveness and High
Cooperativeness
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Collaborating Style
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Competing “My way or the highway”! Quick Action Unpopular decisions Vital issues Protection High Assertiveness and Low
Cooperativeness
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Competing Style
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Compromising “Let’s make a deal”! Moderate importance Equal Power – Strong Commitment Temporary solutions Time constraints Backup Moderate Assertiveness and Moderate
Cooperativeness
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Compromising Style
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