thomas.clarke
TRANSCRIPT
THOMAS M. CLARKE 718.440.7470 [email protected]
OBJECTIVE To use my professional expertise and training to gain entry into a systems networking career.
SKILLS & ABILITIES Troubleshooting, testing and maintenance, networking, voice/data, installation, strong problem solving skills, OSHA 10 certified.
EDUCATION ITT TECHNICAL INSTITUTE, ALBANY, NYA.O.S Network Systems Administration, 6/2016Implementation and support of computer-based network system in LAN and WAN environments. Course study includes network standards and protocols, network operating systems, network administration, network design and management, configuration and trouble-shooting of various network systems.
Member of Phi Theta Kappa Honor Society.
TCS INTERNATIONAL, NEW YORK, NYCertification training, A+, Network+, Server 2008, CCNA, 2012 -2013
INSTITUTE OF AUDIO RESEARCH, NEW YORK, NYAudio Engineer Certificate, 1992
PACE UNIVERSITY, NEW YORK, NYBusiness administration, 1985 - 1987
EXPERIENCE SYSTEMS SUPPORT TECHNICIAN, ITT TECHNICAL INSTITUTE
7/2016 – present
Manage user accounts and profiles for computer, and phone systems. Troubleshoots reported problems and documents issues related to computers, equipment, and phone systems. Conducts research to find solutions and implements the most appropriate solution. Provides user training and assistance.
IT SYSTEMS TECHNICIAN, MENTAL HEALTH ASSOCIATION OF COLUMBIA AND GREENE COUNTIES
6/2016 – present
Troubleshooting hardware, software, and network issues. Set up new workstations. Set up users on active directory. Configure/deploy laptops, PCs, cell phones, and tablets for employees. Provision and troubleshoot telephony issues at multiple branch/resident locations. Installation of audio equipment. Assist HR group in designing and deploying on-board employee PDF online forms packages.
INTERN, MENTAL HEALTH ASSOCIATION OF COLUMBIA AND GREENE COUNTIES
3/2016 – 5/2016
Troubleshooting hardware, software, and network issues. Installed new workstations. Set up users on active directory. Configuration and deployment of tablets for employees. Troubleshooting telephony issues at multiple branch locations. Installation of audio/video equipment.
THOMAS M. CLARKE 718.440.7470 [email protected]
WORK STUDY INTERN, ITT TECHNICAL INSTITUTE, ALBANY, NY
9/2015 – 2/2016
Assist systems support team with onsite technical troubleshooting and repair. Perform routine maintenance to ensure facility is safe and fully functioning.
CONTRACTOR, TEK SYSTEMS, NEW YORK, NY
1/2013 – 4/2015
Pulling Cat 6, fiber optic and coax cable throughout facility according to plan. Terminated Cat 6 and coax cable at distribution frames, jacks and Wi-Fi access points. Installing, connecting and verifying functionality of multimedia device at commercial and residential properties.
VOICE AND DATA TECHNICIAN, ACCESS STAFFING, NEW YORK, NY
6/2013 – 9/2013
Replaced existing Wi-Fi access points, rewired Ethernet and coaxial cabling at multiple locations. Pulled and terminated all new cabling.
INDEPENDENT CONTRACTOR, BASILE BUILDERS, BROOKLYN, NY
2010 - 2012
Performed demolition and construction assignments at various job sites.
FIELD TECHNICIAN, TIME WARNER CABLE, BROOKLYN, NY
2007 - 2010
Wired and installed outlets and various audio and video products, exceeding customer expectations. Educated customers on how to operate cable based equipment and services.
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