three star product experiences
TRANSCRIPT
THREE STAR PRODUCT EXPERIENCESMelissa Perri @lissijean #UXLondon
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How do we go from good to great?
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Food
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Atmosphere
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Service
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The best restaurants, like products, rely on rich user experience and
service to enhance their core product.
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LESSON ONE
If you’re core product isn’t great, nothing else matters.
photo: Francesco Guillamet
El Bulli
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The best chefs no longer follow recipes.
Kevin Sickles, Chef Aquavit @lissijean
El Bulli
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Make your product your own.El Bulli @lissijean
Leave time for research and experimentation.
El Bulli Test Kitchen @lissijean
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Test before committing.
Acquavit @lissijean
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G I V E V I S I O N
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G I V E V I S I O N
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Listen, reflect, plan, iterate.
Eleven Madison Park @lissijean
“It's about matching the food with a level of service that is unparalleled.”
Michel Muser, GM of GraceGrace @lissijean
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Atmosphere + ServiceUser Experience + Service
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Frantzen Dining Room
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Break down barriers.
Frantzen @lissijean
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Delight by anticipating needs.
Jennifer Perri, AGM Blue Grotto @lissijean
Good service is the technical delivery of a product.
“Enlightened Hospitality” is how the delivery of that product makes your customer feel.Danny Meyer, Restauranteur
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Don’t make the customer think.
Alinea @lissijean
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El Bulli
It takes the whole team.
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The French Laundry @lissijean
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“There's no way that I can touch everything at every moment. I think it's just smart to realize the talent that we have and empower them to make decisions, to be creative.”
Grant Achatz Chef Alinea, NEXT, The Aviary @lissijean
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“There's no way that I can touch everything at every moment. I think it's just smart to realize the talent that we have and empower them to make decisions, to be creative.”
Grant Achatz Chef Alinea, NEXT, The Aviary @lissijean
Make it your own.
@lissijean
Create. Test. Iterate. Understand. Anticipate. Work Together.
Grace getting Three Stars @lissijean
Melissa Perri [email protected]
produxlabs.com melissaperri.com
@lissijean
Melissa Perri [email protected]
produxlabs.com melissaperri.com
@lissijean
Product Management School
produxschool.com
Book
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