tht-sustainabilityintelligence
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http://www.thtconsulting.com/Downloads/THT-SustainabilityIntelligence.pdfTRANSCRIPT
SCAN: ORGANIZATIONAL SUSTAINABILITY INTELLIGENCE
SUSTAINING VALUES FOR SUCCESS
Societal interests are no longer problems but opportunities for organizational development, growth and profitability.
The new challenge of leaders is to change their mindset to one of
connectivity and integration of the diverse viewpoints of theirstakeholders.
1. Paradigm shift
The journey begins by recognizing the dilemmas an organization faces with these stakeholders – the Ten Golden Dilemmas*.
This new paradigm is challenging; is profitable; is rewarding.
* See Appendix
2. Who is Trompenaars Hampden-Turner
• Founded 25 years ago by two original thinkers: Fons Trompenaars and Charles Hampden-
Turner.
• Headquartered in Amsterdam with offices in Boston, UK and Tokyo. Network of associate
consultants in USA, Europe, Australia, China, India, Japan, Singapore and South America.
• Our database of more than 80,000 international leaders and managers is the world’s largest
cross-cultural database. Our cutting-edge research serves as a basis for innovative and
creative approaches and our mindset is to continuously improve and innovate our
intellectual property to match our clients’ needs.
• Numerous publications in 15 languages, including the bestseller Riding the Waves of • Numerous publications in 15 languages, including the bestseller Riding the Waves of
Culture, Understanding Cultural Diversity in Business. Our latest book: The Global M&A
Tango (2010).
• We advise, train and coach many of the world’s largest global companies (Fortune 500).
• Key areas: globalization, cross-border M&A, building global high performance culture,
sustainability and developing global leadership capabilities.
• Improvement of global effectiveness of organizations through best practice consulting by
benchmarking, training in Dilemma Reconciliation, coaching from Values-to-Behavior and
Performance processes, team building through Working Together for Results programs and
ongoing research.
3. Sustainability as we see it…
As experts in the field of connecting different viewpoints and values our
research and consulting practice reveals that:
� to achieve sustainable success, organizations need to integrate the
competing demands of their key stakeholders: operational processes,
employees, clients, shareholders and society.
� by incorporating society’s perspectives and strengths into the core
operations, organizations significantly enhance their growth, productivity operations, organizations significantly enhance their growth, productivity
and innovation. Leveraging this opportunity, requires a change in
mindset.
� these integrated solutions tap into the organizational and personal
values of your employees and result from reconciling the dilemmas that
organizations face. In this process, innovative solutions are essential.
� in order to help organizations achieve sustainable success, a key step is
to obtain sustainability intelligence. We offer this through our
Sustainability Scan.
4. Our approach: THT Sustainability Scan
• Assessment of the most significant
organizational dilemmas resulting
from conflicting stakeholder demands
• Gap analysis: assessment of how
the organization approaches these
dilemmas – current versus ideal
• Obtain an understanding and
prioritize the key challenges the
organization faces with its various
stakeholders
• Assessment of the
leadership and
management
competences in
creating value
through dilemmas
• Assessment of organizational priorities regarding
stakeholder relationships
• Assessment of the organizational readiness for
transformation
• Inventory of personal values of your employees
• Inventory of the organizational values
• Obtain an overview of
the strengths
and weaknesses of the
leadership and
management in
• Identify which stakeholder(s) the organization focuses its
attention
• Obtain an overview of how your employees assess the
organization’s readiness to change for sustainability
Dia
gn
os
isO
bje
cti
ve
sOrganizational
Dilemmas
Leadership & Management Competences
Organizational &
Personal Values
• Identify the organization’s ability to go
beyond one-sided solutions
• Insight into the organization’s current
strategic and operational challenges
in order to know where to focus attention
• Identification of the key opportunities to
be realized with your
stakeholders for performance
improvement
• A map for dialogue on reconciliation for
sustainability
management in
addressing the
organizational dilemmas• Obtain an overview of your employees’ personal values to
assess the degree to which these are aligned with the
organizational values
• Determine the extent to which organizational values are
known and lived amongst employees
• The complex world
needs leaders and
managers with global
mindsets. We identify
development
opportunities to
increase this capability
for sustainable
performance
Ob
jec
tive
sB
en
efi
ts
The scan helps identify areas of opportunity as a part of the roadmap for the organization that can (1) tap into personal values of your employees (2) support
teams to accomplish their goals and innovative breakthroughs and (3) effectively address the most significant challenges with different stakeholders
• Insight into the current focus in terms of stakeholder
relationships to identify which role these can play in your
organizational performance for sustainability
• Insight into whether your organization is ready for
transformation into a sustainable organization
• Awareness of the personal values of your employees as a
source of employee engagement and organizational
effectiveness
• Insight into the organizational values as the foundation of
effective, sustainable performance
Analysis Report
5. Overview Sustainability Intelligence
Presentation by Fons Trompenaars at the CSR Compact Summit 5-6 September 2011
Online
Scan
Face-to-face/ virtual report meeting
Co-designing a roadmap to embed values for sustaining success
Validating Interviews (optional) In-depth Analysis
Report
or
6. Terms of reference1. Online scan:
• Option to add organization-specific questions if required
• Time investment: +/- 25 minutes per participant
• Target group: +/- 150 respondents, leadership and management levels
• CSRCompactreview
2. Validating interviews (recommended) for in-depth analysis:
• Key players, selected by your organization
• Time investment: 1-1.5 hours per interview
• Either face-to-face or by phone
3. (In-depth) Analysis report:
• Analysis report: quantitative and qualitative overview of organizational dilemmas; strategic and operational opportunities;
organizational culture; leadership and management competences and recommendations.
• (In-depth) analysis report: above scan with additional analysis and recommendations, as validated through interviews.
Fees: Reduced fee for Singapore Compact members for report and daily fee rate of 4 interviews per day
4. Face-to-face/virtual report meeting:
• Discussion of key implications of the (in-depth) analysis report
• Either face-to-face or by phone
5. CSR Compact Summit, 5-6 September 2011:
• Presentation by Fons Trompenaars on the anonymous sustainability benchmark results of all participating organizations
6. Possible next steps:
• Developing initiatives which map your stakeholders and their impact on your organization; facilitate a dialogue with your
stakeholders; design solutions which create shared value for both your organization and society; and embed values and
solutions for sustainability.
• Co-creating a systemic approach linked to current initiatives and change vehicles, such as leadership development
programs, HR systems and processes etc.
APPENDIX
Operational
Efficiency
Employee
Development & Learning
Contributions to Society
1
5
7
8
9
The Ten Golden Dilemmas: between stakeholders
Satisfaction of the Client
Shareholder
Returns & Financial
Performance
2
3
4
5
6
8
10
The Ten Golden Dilemmas
On the one hand… On the other hand…
1Operational processes: We need to become more
results oriented.Employees: We need to develop our people.
2 Employees: We need to reward our people.Shareholders: We need to maximize financial results for
our shareholders.
3Shareholders: We need to maximize shareholder
return from our existing business.Society: We need to invest in a sustainable society.
4
Society: We need to supply products and services that
satisfy our customers’ needs, reflecting our
responsibility towards society.
Customers: We need to supply products and services that
satisfy our customers’ wants.
responsibility towards society.
5 Customers: We need to respond to particular requests
from our markets.
Operational processes: We need to create standardized
products and services.
6Customers: We always need to satisfy the customers’
demands.
Employees: We need to take care of the well-being of our
employees.
7Employees: We need to assess our employees on
their performance.Society: We need adhere to society’s norms and values.
8Operational processes: We need to focus on the
organization strategy.
Shareholders: We need to comply with the demands of our
shareholders.
9Operational processes: We need to focus on the day-
to-day running of our business.
Society: We need to fulfill the raison d´être of our
organization within society.
10Shareholders: We need to generate capital growth for
our shareholders.
Customers: We need to continuously develop loyalty with
our customers.
Consulting track record
FOR MORE INFORMATION:FOR MORE INFORMATION:
EMAIL [email protected]
PHONE +31 (0)20 3016666
ONLINE DEMO www.thtconsulting.com
password: CSRCompactreview