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Lee Congdon / Michael Tiemann

CIO / VP Open Source Affairs, Red HatMay 4, 2011

DOING MORE WITH LESS

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The Environment

Red Hat Rapid growth

Demanding community

Broad and deep technical

expertise Culture of speaking truth

to power

Global

Many remote users Preference for open

source solutions

External Consumerization of IT

Information securitythreats

Wide acceptance of opensource

Early moves toward cloudsolutions

Consolidation of IT firms

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Red Hat Information Technology VisionRed Hat Information Technology Vision

To become a world-classTo become a world-class

information technologyinformation technologyorganization and to be a beaconorganization and to be a beaconfor the effective implementationfor the effective implementationof open source solutions.of open source solutions.

Image: kla4067 on flickr.com under CreativeCommons license

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Information Technology Objectives for FY11

Deliver theDeliver theProjectsProjects

InnovationInnovation

ContinueContinueOperational andOperational and

ProcessProcessImprovementsImprovements

LeadershipDevelopment

BusinessPartnership

VendorPartnership

DisasterRecovery

Collaboration*

BusinessIntelligence*

Mobility*

CloudComputing*

Network, DataCenter andTelephony

ITIL

ProjectProcesses

BusinessContinuity*

Improve ourImprove ourCapabilitiesCapabilities

*World Class IT initiative

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Functional ArchitectureCloud Based Solutions

Human Resources

EnterpriseService Bus

Subscription

Finance

CollaborationBusiness

Intelligence

SalesAutomation

Partner Support

ContentDistribution

Customer Support

Web Sites

Order Processing

Learning Services

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FY11 Strategic Projects

Partner Support live Customer Portal live

Customer Ticketing live

Renewals live

Pricing live

Entitlements live Web Site Redesign (CMS) live

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FY11 Strategic Projects

Partner Support live Customer Portal live

Customer Ticketing live

Renewals live

Pricing live

Entitlements live Web Site Redesign (CMS) live7

for7!

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Significant Open Source Investments

RHEL 6 Corporate Standard Build Drupal intranet

Web site redesign

RHEL 6

RHEV

Zimbra upgrade Orange HRM

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Notable Strategic Initiatives

Voice Strategy: wired, VoIP, mobile andcloud

Community Support model for Service

Desk (Multi-modal) Collaboration

Business Intelligence

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What Strategic Bets Are We Placing?

Open Source Virtualization

Cloud

Consumer Devices

Business Driven IT

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Information Technology Objectives for FY12

Business SolutionBusiness SolutionDeliveryDelivery

Technology DrivenTechnology DrivenInnovationInnovation

Operational andOperational andProcessProcess

ImprovementsImprovements

Agility, Efficiencyand Rapid

Cycles

Leadership andTeamDevelopment

Increase Global

Team Integration

BusinessAlignment

VendorPartnership

Telephony

Collaboration

BusinessIntelligence

Mobile Solutions

Community

Support

ERP Upgrade

Single Sign On

Entitlements

DepartmentalProjects

Acquisition

Integration

Capability GrowthCapability Growth

EnterpriseArchitecture

InfrastructureServicesEvolution

ServiceManagement

Processes

ProjectProcesses

BusinessContinuity

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