ITS-YEAR IN REVIEW2009-2010

This year in review is meant to update the Ti�n University

campus community of this year’s activities by the ITS de-

partment.

1. Over the summer of 2009, ITS implemented the KBox System Manage-

ment Appliance, and the KBox System Deployment Appliance. The KBox

Systems Management Appliance includes asset management, patch manage-

ment, software distribution, and helpdesk ticketing with an integrated self-

service user portal. The System Deployment Appliance allows ITS to perform

inventory assessment, operating system deployment, application distribution,

and computer con�guration and recovery.

2. At the begining of the Fall 2009 semester ITS created a new set of more

secure wireless networks and created a digital, paperless wireless registration

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3. All faculty and sta� computers located at the Elyria campus where

upgrade over the summer of 2009.

4. The Bookhouse, 27 South Sandusky St., and Hayes Center for the Art

were fully added to the campus VOIP phone system.

5. Over the summer of 2009 Hertzer classrooms 105

and 112, Hertzer media lab and the Gillmor lobby com-

puters were upgraded with new computers. In addition

the computers were upgraded in the o�ces of Athletics,

the Business O�ce, and Student Life.

6. The old À la carte location in the Gillmor Student Center was con-

verted to a small student computer lab with 6 new computers and a new

high- volume, heavy duty printer.

7. The new Living Learning Community appartments were brought

online and connected back to campus via �ber optic connection. In addi-02

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tion both buildings were out�tted with wireless internet and one classroom

each with a new computer and projector.

8. The Seitz board room was brought onto the campus wireless net-

work and a new short throw projector was installed.

9. Beginning in 2010 ITS began overseeing

campus copier responsiblities. A new contract

was signed with Perry Corp. and all the campus

copiers were replaced with brand new Konica

Minolta copiers. In addition some of these copi-

ers also replaced outdated fax machince as well.

10. In Fall 2009 ITS along with the Registrar's o�ce and Academic

A�airs, in order to address the concern of the H1N1 virus, set up eCom-

panion courses for all seated courses. The purpose of doing this for both

Fall and Spring courses was to ensure that faculty and students could

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continue their coursework should the H1N1 virus shut down the univer-

sity. Though we were fortunate enough to avoid this situation, we were

able to get more faculty use to using the platform as a companion to

seated courses.

11. Through 2009-2010 ITS continued working

with faculty to enhance eCollege courses. We

participated in several seated and online training sessions to help faculty

get better acquainted with eCollege. Areas of focus included course

development, Class Live Pro training and trouble shooting course prob-

lems.

12. ITS also brought on the eCollege Evaluation system for all Online

courses. All areas of study are now using this evaluation platform for

faculty and course evaluations

13. Extended the Toledo network include a third store front.

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14. Two new redundant webmail servers were brought online to replace

the previous outdated versions of webmail.

15. The main classroom building computer lab underwent a memory

upgrade where extra RAM was installed in the machines.

16. To prepare for the PowerCampus implementation several new tech-

nologies are being implemented. One is a VMWare Virtual infrastructure and

the other is a Disaster Recovery Site. The VMware environment consists of 3

physical host servers running ESX3.5. These machines are hosting 6 vrtual

Windows 2003 servers running various the various applications needed to

support the new PowerCampus SIS. The VMware environment allows us to

consolidate physical servers to better use the resources of the servers as well

as to conserve energy by using less electricity

and creating less heat for the air conditioning.

The environment also provides high availability

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for the applications as the virtual machines can continue to run even if a

host fails or needs to be taken down for maintenance. This environment is

also highly scalable to support many more applications in the future.

In Columbus we have a secondary location called our disaster recovery site.

This site contains a more or less identical computer con�guration as is here

on main campus. This site will host our data backups as well as provide the

capability to recover from a catastrophic disaster should the Ti�n location

be destroyed.

17. In addition to PowerCampus, ITS implemented PowerFaids which is a

client/server based Financial Aid software created by College Board that

runs on MS SQL Server. The software allows for automated packaging that is

exponentially increasing the speed and e�ciency at which the Financial Aid

o�ce can operate.

18. Along with PowerFaids, Webclient is the web-based interface for sta�

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members to obtain view only access into the PowerFAIDs database. This

allows recruiters and other sta� who interact with the students to see the

students’ �nancial aid so as to be better informed and able to answer the

students’ questions.

19. Another addition to PowerFaids is Netpartner. Netpartner is the

web-based interface for PowerFAIDs that allows the student to view, accept

and change their awards. This will replace the current externally hosted

system (Your Electronic Award) which is currently used.

20. Beginning in 2010 ITS worked with Academic A�airs to

bring all seated course evaluations online. Utilizing MyTU we

are now o�ering a "green" alternative to paper evaluations for

seated classes. Students logged into MyTU for evaluations for

the �rst time this Spring.