tightening the feedback loop
TRANSCRIPT
Collaboration Culture
Situation A(avoid)
!
Situation B(escalate)
! ?
? ! !
! !!
Giving
Feedback
We can get better at...
Exercise 1
Write down a piece of feedback you want to give to someone
Giving effective feedback should...
for the recipient
Strengthen Confidence
Improve Effectivenessor
Exercise 1
Write down a piece of feedback you want to give to someone
How did you do?
Retrospective Prime Directive
Regardless of what we discover, we understand and truly believe that
everyone did the best job they could, given what they knew at the time, their skills
and abilities, the resources available, and the situation at hand.
Feedback
Focus on Behaviours
“You hate pairing”
“You think you’re so good!”
“I can’t work with you anymore”
Behaviours
Attitude
Values
“Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite
upset and belittled”
“You hate pairing”
“You think you’re so good!”
“I can’t work with you anymore”
“Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite
upset and belittled”
<Specific time>
<Observed behaviour> <Perceived Impact>
<Specific time>
<Observed behaviour>
<Perceived Impact>
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
[Suggested Solution]
Some tips...
Make it a conversation
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
[Suggested Solution]
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
[Suggested Solution]
“Let’s discuss!”
Give feedback earlier
TimeEvent 1 Event 2 Event 3
Feedback
TimeEvent 1 Event 2 Event 3
Feedback Feedback Feedback
Give feedback earlier
Create Safety
Give feedback in private
Ask if you can give feedback
“Can I give you some feedback?”
“Is now a good time?”
Not Too Much
First you ignored what I said
And then you said that
And then you shook your fist
And then you raised your voice
And then...And then...
And then... And then...
And then...
And then...
And then...
First you ignored what I said
And then you said that
And then you shook your fist
And then you raised your voice
And then...And then...
And then... And then...
And then...
And then...
And then...
Exercise 2
Write an improved version of the feedback you previously wrote
down
Feedback
We can get better at...
GivingReceiving
This is why you don’t get much feedback
I should talk to them about this...
But I don’t know how they’ll react
Maybe I’ll see how it goes
Break the cycle
Nobody gives me feedback
Ask for feedback
Don’t Defend
And then... But...And then... But...And then... But...And then... But...
Seek Clarifications
<Specific time>
<Observed behaviour>
<Perceived Impact>
Feedback Formula
Solution
Say thanks
Take Action
Phew...
(recap)
FeedbackGiving
FeedbackGiving
Give feedback earlier Create safety Focus on behaviours Not too muchMake it a conversation
Receiving
FeedbackGiving
Receiving
Ask for feedback Don’t defend Seek clarifications Say thanks Take action
Give feedback earlier Create safety Focus on behaviours Not too muchMake it a conversation
FeedbackGiving
Receiving
FeedbackGiving
Receiving
Creative Commons Credits
By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/
By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/
By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/
By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/
By hsingy http://www.flickr.com/photos/hsing/3557233729/
By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/
By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/
By kmndr http://www.flickr.com/photos/kmndr/3857967490/
By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/
By Katclay http://www.flickr.com/photos/katclay/4927823922/
By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/
By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/
By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/
By tableatny http://www.flickr.com/photos/53370644@N06/4976490816/
Now...
Do you have any feedback
for me? (or maybe just some questions?)
@patkua
Shared under the Creative Commons licence
http://creativecommons.org/licenses/by/3.0/ !
http://slidesha.re/qkvDiv