time and labor management implementation best practices
DESCRIPTION
Assessing the Needs of the Group Offering the Right Options Partnering to Promote Understanding Testing! QA session Product Consultant Introduction OverviewAssessingOptionsPartnerTestQATRANSCRIPT
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Time and Labor Management Implementation Best Practices
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Ren AllsupTime and Labor Management Product Consultant
ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
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• Assessing the Needs of the Group
• Offering the Right Options
• Partnering to Promote Understanding
• Testing!
• QA session
ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
• Short and Simple Questionnaire• A short questionnaire is more likely to
be filled out and can lead to more productive scoping
• Scoping Calls• Scheduling a call to review the group’s
needs is often the best way to ensure proper expectations are set
• Identify Potential Obstacles • Isolating features or configurations
that are not available will save you and the client future frustration
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
• Basic vs Advanced TLM
• Appropriate Hardware Configurations
• Avoiding Awkward Work-a-rounds
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
Hardware Considerations
• Connection speeds will impact experience
• Work conditions are relevant to entry method selection
• Additional devices as back-up/enrollment
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
Work-a-rounds
• If suggested at all, make sure it is tested and meets the need
• Sometimes better to advise when functionality is not present and determine the severity of the need
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
• Involve the client in all stages of TLM configuration
• Training calls are a great way to begin building out settings with the client
• Resist completing configurations yourself
• Work together to establish timelines
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
• Set a clear test plan for the end users
• Check regularly with the group regarding test progress
• Gain agreement on readiness to go live
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
Questions?
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ProductConsultantIntroduction
Overview Assessing Options Partner Test QA
Thank You!