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Time and Motion Study Of OPD At Hospital

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Time and Motion Study: History

Frederick W. Taylor and his followers developed and refined the Time Study

Frank B. Gilbreth and his wife Lillian also developed and refined the Motion Study

Historically the two studies are discussed individually, today they generally are discussed as one

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Time and Motion Study: Definition

Time and motion study is the systematic study of work systems with the purpose of developing the preferred system and method usually the one with the lowest cost and time standardizing this system and method determining the time required by the qualified and properly trained person working at a normal place to do a specific operation assisting in a training the worker in the preferred method

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Time and Motion Study

Today: T&M Studies can be effective for

performance evaluations T&M Studies can be used for

planning purposes in order to predict the level of output that may be achieved

T&M Studies can be used to uncover problems and create solutions

T&M Studies can be used for time cost analysis

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Time and Motion Study: Objective

The objective of the Time and Motion Study is to determine a ‘normal’ or

average time for a complete OPD visit of patient, by using observers to record

exactly how much time is being devoted to each task.

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How it Works Step-by-Step

1. Establish the standard job method.

2. Break down thejob into elements

3. Study the job.4. Rate the worker’s

performance5. Compute the average

time.

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Time and motion study are two broad groups of techniques constituting the field of work study.

Work study may be defined as systematic examination of methods of carrying on activities so as to improve the effective use of manpower and equipment and to set up standards of performance for the activities being performed.

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Motion study, also called method study is the systematic recording and critical examination of the ways of doing things to make improvements. It involves investigation of existing or alternate proposed methods of work and improving them.

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Time study, also called work measurement, is application of systematic techniques to establishing time standards for carrying out specified jobs. It estimates how long a job should take and the manpower and equipment requirements for a given method.

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Definition of Out Patient

Out patient is the person who is given general or emergency diagnostic, therapeutic or preventive health services provided through the hospital’s facility or health program, and who at the time, is not registered as an inpatient in the hospital.

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Out Patient Department

The outpatient department is one of the most important area in hospital, as the first impression of the hospital is formed from OPD and this is the area frequented by a majority of patients.

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Contd.

The OPD should be located on the ground floor, preferably with the separate entrance.

The diagnostic services should be easily approachable from here.

Reception, waiting area, Doctor’s chamber, examination room, minor O.T. and medical record Dept. should be easily accessible.

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Time and Motion Study: In Action

How do OPD works at the hospital?

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Time and Motion Study:Evaluate the time taken for

registrationWaiting time for the

examination by the doctor

If referred for the diagnosis then evaluate the time taken for money deposition

Then time taken for the sample collection/diagnosis

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The advantages of time and motion study in hospital includes:

To improve the methods or procedures adopted in performance of various jobs.

To reduce human effort by proper design of processes. In hospitals this can also include reducing the efforts patients need to make for different actions involved in their treatment as well as for their routine hospital treatment and care.