Time Management & Daily Routine Daily Routine ‘that works’

Balance: Management & Sales Jack of All Trades Delegating Tasks to Others Organization: Sales, Office &

Staff

Daily Routine Do you have a daily routine? Do you come in at the same time every

day? What are the first 5 things you do?

Balance: Staff Sales

40%25%

25%

10%

Staff Sales ResponsibilitiesGM/Marketing Manager

Assistant Manager

Front Desk

3rd Party

General Manager/Director of Marketing & Sales: Responsible for marketing & attracting new business to the hotel. This will help bring in new clients & inquiries. Responsible for 25% of reservations made by new groups, corporate clients or past clients that have been re-visited. Assistant Manager: Responsible for overseeing all Front Desk sales & operations. 20% of all reservations & sales should be done by the Assistant Manager. Front Desk Staff: Responsible for handling ‘call-ins’ & on-the-spot rate negotiation. 45% of business will come from call-ins that are new inquiries, repeat guests or current clients of the hotel looking to make a future reservation.3rd Party Bookings: 10% of business through Travelocity, Orbitz, Hotwire & Hotel Planner Group Reservations. Only cost may be a 10% commission on any groups booked through these websites.

Balance: Management & Sales Schedule certain days/times to do Sales

(Tuesday/Wednesday a.m.) Make certain days/times of the week ‘office time’ so your

staff knows you’re available. But make sure you give yourself some ‘closed door’ time to complete

your work.

Consistency will help staff communication & overall performance.

Set up a game plan & EXECUTE! Stick with it & revisit it!

Routine that works“Jack of All Trades”

To make your hotel successful you MUST put yourself in every position at the hotel (mentally) D.O.S: Sales & Marketing, Area Updates &

Leads AGM/Operations Manager: Ordering,

Schedules, Staff Management & Interaction FD/Housekeeping: Guest Service, Guest

Interaction & Hotel/Room Condition Updates

Take time out of your day to interact with each department, check on the overall hotel status & ‘KNOW’ what is going on at your hotel.

Jack of All Trades: Most Important Factor to Overall Success • Wear Multiple Hats

• Don’t have to be an expert but should be familiar.

• Be Willing • To learn from others• Be open to suggestions

• Be Available to Help • Do what needs to be done• Not above housekeeping

• Hotel reflects you! • Corporate Relationships• Staff Communication• Business Sales • Marketing & Strategy• Guerilla Marketing• Sales & Leads• Partnerships • Customer Service• Guest Service Scores• Competition • Versatility • Budget & Expenses • Creativity & Personality • Brand Awareness • Family & Personal

Balance• Personal Activities • Bonus Incentives

“Jack of All Trades”

Delegating Tasks

Delegate - Don’t DUMP Find Correct Pieces & Utilize Make sure everyone is ‘in the know’ Involved Staff feels more important

Delegate

Delegation=Teamwork

Delegation=Teamwork

Organization: Sales, Office & Staff“A person’s office space is a good reflection of who

they are” • Is your office clean & professional?

• How do you feel when you’re in a person’s office & it’s a MESS?• Would you buy from them or do business with them?

• Are you proud of your office & confident in its appearance? • Would you feel comfortable if a client stopped by your office

without notice? • Can you find important documents & items in a timely manner? • Does your workspace reflect your hotel’s image & what you preach?

DISORGANIZEDDisorganization won't do you any favors when it comes to getting things done at work. You may spend several minutes every day looking for the right files and papers you need to complete an assignment, or not be able to find them at all. Creating a workspace that allows for easy organization is essential, whether you work in an office or from your home.NECESSARY ITEMS ARE OUT OF REACHDo you have to walk halfway across your office to get to the printer? You're not alone. Many workspaces make it hard to get work done by constantly interrupting your flow, putting things you need to do your job in inconvenient or impractical locations. It might sound strange, but it happens more than you think.