SERVICES CATALOGUE

TIP Regulatory Authority• Affection Plans• Plot demarcation• Design approval• Construction permit• Fitout permit• Building completion certificate

Project Management

Planning Services• Master planning• Data Collection• Data Analysis• Technical Feasibilities• Costs Estimate • Scheduling• Scope governance• Projects initiation

Execution Management Services• Construction Management & Supervision• Infrastructure Implementation, utility connections• Design Management

Technical Services• Technical Solution• Value Engineering• Architectural Concepts• Building Systems Engineering

Facilities Maintenance And Operations • HVAC Maintenance

• FF/FA & Extinguishers Maintenance

• Civil Maintenance

• MEP Maintenance

• Satellite TV Maintenance

• Fit Outs (Assembly & Dis assembly of furniture’s)

• Electrical substation Maintenance

• Lift/Elevators Maintenance

• Generator Maintenance

• Building Life Cycle management

TIP IT Overview:The mission of the TIP Information Technology Division is to providethe most innovative, high quality, technology based services inthe most cost effective manner, and to facilitate the achievementof the vision, goals and objectives of our tenants.

TIP provides various IT services in compliance with theISO/IEC 20000-1:2011 standard and the ITIL Best Practices.

Our pool of skilled resources create and mould their services around the needs and strategic objectives of our customers/ tenants.

International Standards are strategic tools and guidelines to help companiestackle some of the most demanding challenges of modern businesses.TIP IT have derived their standard set of policies through continuousassessment and study to benefit their clients and the users throughthe ISO/IEC 27001 security standards to provide their clients withInformation Security Management System Framework.

Information Technology

IT Infrastructure Services

Service Level Agreement

• Comprehensive Annual agreements

• Contracts for selective services

• Management of Tenant’s IT assets and services

IT Services

Email & Active Directory Services

Network Services

Internet and Intranet Services

Backup, Storage and Recovery Services

Endpoint Security Services

Service Desk & Support Services

Data Center Services

Telecommunication Services

Wireless Services

Hosting Services

Hardware Procurement Services

Software Procurement Services

Cabling Services

WAN Services

LAN Services

Access Control & Time Attendance Services

CCTV Services

Printing Services

Project Management & Consultancy Services

Information Technology

Health, Safety and Environment

HSE Compliance • Facilities Design review• Tenant’s Vendor/contractor prequalification • Regular inspections and walkthroughs with tenants and their contractors• Advice on HSE compliance • Industrial Hygiene Study (Workplace, Atmosphere Study, Noise, Vibration)• Environmental Impact Assessment

HSE Awareness• Trainings• Seminars/ Workshops • Awareness collateral : Signs, Posters and Slogans• HSE Alerts• Health Surveys• Emergency Drills

Emergency Services• Emergency response services :Fire, Medical, Trauma, Rescue, HazMat and any Others• Liaison with Authorities• Fire safety inspection & advice• Crisis Management in coordination with NCEMA

Security & Protocol

• Provide security services

• Single point of contact for incident, accident / emergency

• Provide smooth access to tenants, employees, visitors,

suppliers/service providers

• Escort services for all weapons/ ammunitions: IN/OUT under authorization from GHQ, AD Police and MOD

• Single point of contact for access to Military bases

• Protocol services for all government delegations

• Coordinate product/prototype clearance, movement and participation in events (weapons/ammunition)

• Help customs clearance from GHQ

Employee Security Clearance

• Standard clearance

• Explosive training clearance

General Services

Staff Accommodation • New rooms• Room management

Catering for• Staff & offices • Meetings• Corporate Events & Delegations• Any other Events/ Occasions

Support Staff • Cleaners• Office Boys• Messenger• Supervisor• Driver

Transportation• Buses, Cars• Chauffer driven car• Staff Transportation • Delegation Transportation• Material Transportation

Pest Control: • Offices Industrial Facilities Reservation of TIP facilities• Auditorium • VIP Tent• Recreations park • Gymnasiums (Male / Female)• Recreation Centre• Majlis Zayed• VIP Lounge

Nursery• Registration • Renewal

Guest House • Hotel Management

PRO Services

Business Services

• Business Setup (Establishment, Branches, L.L.C ..ECT)

• Industrial License (New, Renew, adding/ removing activities ..etc)

• Commercial License (New, Renew,adding/ removing activities ..etc)

• P.O.BOX related issues

• Establishment Card

• Registration & Renewal of Investor's vehicles

• Custom duty exemption issues

• Official documents translation

• Other related services

Visa Transactions• All cooporate Visa transactions

Documents Authentication

• Authentication of Foreign documents by MOFA

• Authentications of documents by embassies

• Authentications of official Arabic translation of Foreign documents by

ministry of Justice obtain equivalence from ministry of education

• Pre- approval of documents by Notary Public

• Other related services

Commercial

Industrial Real Estate Lease

• Industrial Land

• Workshops

• Warehouses

• Offices

• Staff accommodations

• Customized Facilities

Corporate Event Managment

• Plan, Coordinate & Manage corporate events

• Meet & Greet

Branding

• Design corporate branding

• Design and source gifts and souveniers

• Design and print business stationery

Marketing

• Design and create marketing collateral

TIP Customer Service

• One point of contact for all tenants

• One stop shop for all business needs of our tenants

• Receive all requests/complaints from TIP tenants

• Coordinate towards successful resolution of all tenant requests/ complaints

• Surveys : staff and customers/clients

TIP CUSTOMER SATISFACTION

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Contact Us

TIP Customer ServiceTel : 600 588884 or +9712 506 9555Fax: +971 2 506 9998E-mail: customerservice@tip.ae

Emergency:24/7 Hotline: 02 506 9997

Security:24/7 Hotline: 02 5069738Mobile: 056 3192410

FM Duty Officer:Mobile: 056 8794333

TIP Head Office:P.O.Box 136565, Abu Dhabi, UAE.T+971 2 506 9999 f +971 2 506 9998

www.tip.ae

www.tip.ae