tips & tricks 4 teens
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Where people and ideas meet. • www.opl.on.ca
Tips & Tricks 4 Excellent
Teen Customer Service
Elise C. Cole
Teen Services Librarian
Tips & Tricks 4 Teens
Teens are like traffic cones
…they’re a work in progress!
Tips & Tricks 4 Teens
The Developmental Needs of Teens:
1. Physical Activity
2. Competence & Achievement
3. Self-Definition
4. Creative Expression
5. Positive Social Interaction with Peers & Adults
6. Structure & Clear Limits
7. Meaningful Participation
Tips & Tricks 4 Teens
Learn to R.A.P. with Teens:
Remember
Accept
Project
Tips & Tricks 4 Teens
All Patron Needs
Are Equal!
Tips & Tricks 4 Teens
We need to be advocates for the teens in
our branches
Have you ever heard one of your other
patrons say,
“That kid is just playing a game! I need the
computer for something important like job
hunting and updating my resume!”
Tips & Tricks 4 Teens
Five Volunteers Please!
Tips & Tricks 4 Teens
Energetic
Sharing
Perspective
Respectful
Encouraging
Caring
Youth involver
How to talk to Teens
Empathetic
Rule breaker/risk taker
Tolerant
Sense of humor
Enthusiastic
Nonjudgmental
Patient/persistent
Approachable
Empowering
Tips & Tricks 4 Teens
Still don’t know what to say?
– Learn their names: Introduce yourself
– Offer to help. We already rove – head over to
that area, and ask them what they’re up to
and that you’re happy to help if they need
anything
– Thank them for coming and invite them back!
Tips & Tricks 4 Teens
Thank you for listening!
Have any questions? Please ask!
[email protected] (MSN)
Ext. 5037