tips & tricks for devops leaders

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WebcastTips and Tricks for DevOps Leaders

Helen Beal & Malcolm Namey


Agenda

1. What is a DevOps Leader?

2. Tips and Tricks

3. Training for DevOps Leaders


What is a DevOps

Leader?


DevOps is a catalyst for change – there is a

revolution going on in technology


WHO WANTS CHANGE?

WHO WANTS TO CHANGE?

WHO WANTS TO LEAD THE CHANGE?


“Obstacles are not in the path; obstacles are

the path.”John Smart, Barclays


Are You a Change Leader?Level Capability Focus

1 Accepts Need

for Change

At this level the change leader can publicly describe a change and persuasively defend the need for the

change within the organization. The individual is able to tolerate ambiguity and create an open and receptive

environment.

Level I change leaders can be successful working on

small change initiatives when given clear direction

and access to more experienced change leaders for

advice and confirmation.

2

Defines/Initiate

s Change

This change leader can define a specific area where change is needed and can identify the leverage points for

change in processes and work habits.

Level II change leaders can identify the need for and

initiate change at the local level.

3 Manages

Change

This change leader is able to define an explicit vision for change based on broad organizational visions. They

will make the effort to deliver the message or refine a vision for change to everyone affected. This change

leader is able to redirect individual or team approaches in the face of new opportunities and involve people in

the change. At this level the change leader ensures the success of change through implementation of a

communication strategy, the refinement of work and organizational design models, and the facilitation of

staff development.

Level III change leaders are able to translate the

vision of the organization into the context of a

specific change initiative and bring this message to

the entire organization.

4 Manages

Complex Change

This change leader understands the cultural dynamics of the current state of an organization, including the

hidden assumptions and the differences between the stated values and the values in practice. At this level the

change leader is able to create a strategic practical course, balancing the current reality with the need for

rapid adoption of the desired future reality.

Level IV change leaders are able to generate change

in a productive vs. destructive way.

5 Champions

Change

At this most strategic level, the change leader publicly challenges the status quo by comparing it to an ideal

or a vision of change. This may cause a sense of crisis or imbalance. They support dramatic actions to

implement the change effort. This change leader is responsive to and responsible for planning evolution,

causing change, and transforming the organization.

Level V change leaders are asked to revolutionize

organizations.

http://jimcanterucci.com/change-leader/

Over 68% of the

respondents to an

online poll conducted

by Transition

Management Advisors

seek their change

leadership education

externally.


POLL!Where are you on the

change leader maturity

scale?


Tips and Tricks


ORGANISATIONSTip #1:Take an evolutionary

approach


The Stages of Change Acceptance

13

From leanchange.org

TRICK

Avoid saying “transformation”

– think incremental

improvements


ORGANISATIONSTip #2:Use the improvement

kata


TRICK

Talk about experiments and use hypotheses

– use PDCA


ORGANISATIONSTip #3:Value Stream

Mapping is your hero


TRICK

You can start testing VSMs in a

day – set expectations

that many will happen.


ORGANISATIONSTip #4:Be a transformational

leader


From The State of DevOps Report 2017

TRICK

There are times in life when it’s

best to seek forgiveness rather than permission.


ORGANISATIONS

Tip #5:Be a coach – find

tools that work for

you


TRICK

People feel they do their most rewarding work when they have autonomy, mastery &

purpose. Empower them.


Karpman Drama Triangle

Rescuer

Victim

Persecutor

I’m blameless

DenialI’m

good

I’m right


Holacracy Health Triangle

Coach

Creator

Challenger

Here’s my proposal

EvolutionI’ll

support you

What are you going to do?


Wilbur’s 4 Quadrants

Intentional

‘I’

Behavioral ‘It’

Social ‘It’sCultural ‘We’

Interior

perspective

Exterior

perspective

Indiv

idual

pers

pecti

ve

Collecti

ve

pers

pecti

ve


Applied to Organizations

From ‘Reinventing Organisations’ by Frederic Laloux

People’s

beliefs and

mindsets

People’s

behavior

Organizational

systems (structures,

processes,

practices)

Organizational

culture

Interior

perspective

Exterior

perspective

Indiv

idual

pers

pecti

ve

Collecti

ve

pers

pecti

ve


Summary of Tips & TricksTip Trick

1. Take an evolutionary approach Think incrementally

2. Use the improvement kata Make experimentation a habit

3. VSM is your hero Be prepared to do lots & keep repeating

4. Be a transformational leader Sometimes things get done under the radar

5. Be a coach Empower the people with tools


ORGANISATIONS

BONUS TIP!Get trained and

certified as a

DevOps Leader


Training for

DevOps Leaders


The values and behaviours that

contribute to the unique social

and psychological environment

of an organisation.

www.businessdictionary.com

“You can’t directly change culture.

But you can change behaviour, and

behaviour becomes culture.”Lloyd Taylor (formerly VP Ops for LinkedIn)


EvolveEducateExplore


DevOps FoundationLondon

February 5/6 2018

DevOps LeaderLondon

March 28/29 2018


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