Tivoli Automation for Proactive Integrated Service ManagementGain advantage with Tivoli Automation portfolio

© 2012 IBM Corporation

Optimizing the World’s Infrastructure24 October 2012, Moscow

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Acknowledgements, disclaimers and trademarks© Copyright IBM Corporation 2012. All rights reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this publication to IBM products, programs or services do not imply that they will be made available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth, savings or other results. All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

Information concerning non-IBM products and services was obtained from a supplier of those products and services. IBM has not tested these products or services and cannot confirm the accuracy of performance, compatibility, or any other claims related to non-IBMproducts and services. Questions on the capabilities of non-IBM products and services should be addressed to the supplier of those products and services.

All customer examples cited or described are presented as illustrations of the manner in which some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer and will vary depending on individual customer configurations and conditions. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

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• Speed delivery• Improve economics• Drive innovation

• Improve operating dexterity• Redesign client relationships• Uncover new profit opportunities

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.. issues with application performance are impacting corporate revenues by up to 9%.”“Poor application performance translates to lost revenue, research shows”, Network World

.. issues with application performance are impacting corporate revenues by up to 9%.”“Poor application performance translates to lost revenue, research shows”, Network World

“Organizations spend 54% of each outage detecting and identifying.”– EMA Decreasing IT Operational Costs by Accelerating

Problem Resolution, EMA

“Organizations spend 54% of each outage detecting and identifying.”– EMA Decreasing IT Operational Costs by Accelerating

Problem Resolution, EMA

“Nearly 60% of survey respondents reported the inability to identify issues before end users are impacted…”“Poor application performance translates to lost revenue, research shows”, Network World

“Nearly 60% of survey respondents reported the inability to identify issues before end users are impacted…”“Poor application performance translates to lost revenue, research shows”, Network World

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How do you manage the Service?

Z Series, P Series, Blade, SUN, UNIX etc.

Virtualization?

OS?

Z Series, P Series, Blade, SUN, UNIX etc.

Virtualization?

OS?

Applications?Websphere,

Webloagic, SAP, DB2, Oracle, Microsoft, SQL,

Exchange, Lotus, Composite Apps etc.

Applications?Websphere,

Webloagic, SAP, DB2, Oracle, Microsoft, SQL,

Exchange, Lotus, Composite Apps etc.

Corporate IT Assets, Communication and

Service Desk Support

Corporate IT Assets, Communication and

Service Desk Support

Internal / External Users of the Service or Business Critical Apps, Endpoint management

Internal / External Users of the Service or Business Critical Apps, Endpoint management

Remote Offices, Remote DC,

Corporate Access

Remote Offices, Remote DC,

Corporate Access

Mobile Device Access to Service, Mobile

Endpoint Management

Mobile Device Access to Service, Mobile

Endpoint Management

Network Equipment Network Devices

Connectivity

Network Equipment Network Devices

Connectivity

Systems

Applications

IT Assets / Support

Employees / Customers

Mobile Devices

Remote Office / DC

Networks

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Tivoli Automation Portfolio for Proactive Service Management

Smart Cloud

APM / Monitoring / Provisioning / ISDM / Cost Management

Smart Cloud

APM / Monitoring / Provisioning / ISDM / Cost Management

Smart Cloud

APM / Provisioning / Cost Management / Workload

Automation

Smart Cloud

APM / Provisioning / Cost Management / Workload

Automation

Smart Cloud

Control Desk / Provisioning / Endpoint Manager

Smart Cloud

Control Desk / Provisioning / Endpoint Manager

Smart Cloud

APM / Control Desk / Provisioning / Endpoint

Manager

Smart Cloud

APM / Control Desk / Provisioning / Endpoint

Manager

Smart Cloud

APM / Provisioning / Workload Automation / Endpoint Manager

Smart Cloud

APM / Provisioning / Workload Automation / Endpoint Manager

Tivoli Endpoint Manager

Virtual Desktop

Tivoli Endpoint Manager

Virtual Desktop

Netcool Family

Omnibus, Network Manager, Network Change Manager, Impact, Network Analytics,

Network Performance Manager

Netcool Family

Omnibus, Network Manager, Network Change Manager, Impact, Network Analytics,

Network Performance Manager

Applications

Systems

IT Assets / Support

Employees / Customers

Mobile Device

Remote Office / DC

Networks

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Seethe end-user experience

Follow changing workloads

Mobile devices & smart endpoints

Private, public & hybrid clouds

Highly virtualized applications, storage & networks

Application DiscoveryVisibility into application resource

dependency

End User Experience

Transaction performance

monitoring to ensure SLA compliance

Transaction Tracking

Rapid problem isolation through

transaction path analysis

Deep Dive

Domain-specific operations tools for diagnosis and

repair

Predictive Analytics

Proactive Management to reduce outages &

improve business performance

shared data & common services

See steps across the

cloud

Understandapplication

dependenciesDrill into an issue

Visibility, Control and Automation

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Take the guesswork out of end user experience management with smart drill downs

Easy to understand dashboards track availability, performance, and capacity

Role-specific screens for both Operators and Application Development teams

Built on best practices, yet easily customizable with a wide variety of widgets

Runs on smart devices

End to End Service Visibility…

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Success is driven through a holistic approach to delivering and managing services that adapts to changing business priorities…

VISIBILITY CONTROL AUTOMATION See and understand

your business in real time

Transform and adapt while

limiting risks

Standardize best practices and achieve

greater efficiency

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5 of 5 Top global investment banks

8 of 10 Top insurance companies

9 of 10 Top wholesale banks

7 of 10 Top automakers

14 of 20 Top financial services

Industry leading solution

Extensive customer base

Gartner Magic Quadrant Leadership: APM IT Event Correlation & Analysis

Strong Positive in Gartner Market Scope: Network Configuration & Change

Management

Business Service Management IT Service Management Support

Tools Data Canter Automation

EMA Radar Leadership: APM for Cloud Services: Best

Cloud Vision & Design; Value Leader Multi-Component APM Solutions

Business Service Mgmt: Service Impact: Strong Value, Best Business Impact

#1 in Overall Service Assurance, Fault and Event Management, Performance Monitoring

IDC Market Share: #1 Overall System and Network

Management #1 Performance Management #1 Event Management #1 Network Management Software

Analyst and industry leadership

Portfolio News

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IBMSmartCloud Control DeskHolistically controls complex service management processes

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IBM SmartCloud Monitoring and Provisioning

IBMSmartCloud ProvisioningIBMSmartCloud Monitoring

End-to-end element visibility Proactive problem analysis Intelligent workload placement License optimization Capacity planning

Highly resilient cloud manager Hypervisor agnostic platform Advanced image management Image lifecycle composition

Start small and scale up Real-time capacity on-demand Analytics based optimization

Visibility and Control of Optimized IT Infrastructures and workloads

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See Value Quickly

NEW! Out-of-the-box dashboards provide at-a-glance KPI readouts from anywhere

NEW! Get SmartCloud APM up and running quickly in your environment with new agentlesstransaction tracking technology

Leverage IBM Expertise

NEW! Built-in IBM expert advice guides operators to possible root causes and recommended actions.

NEW! Impact analysisdashboards allow you to easily pinpoint which parts of your user base are being

Comprehensive Coverage

NEW! Supports the latest IBM and non-IBM middleware.Updated support for DataPower, DB2, WAS, SAP and more

NEW! Monitor both traditional and cloud-based applications.

Optimize end user performance and prevent outages

IBM SmartCloud Application Performance Management

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IBM Endpoint Manager

Mobile Lifecycle ManagementSecurity threat detection and

automated remediationAdvanced management for

iOS, Android, Symbian, Windows Phone

Extends IBM’s existing 550,000 endpoint deployment

Extending Enterprise endpoint management to Mobile

Reduce ExpenseAssures Security

IBM Endpoint Manager

Enterprise Servers, Desktop and now Mobile

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www.ibm.com

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