tls continuum how to guide - project manifesto nature of a cross-functional team
TRANSCRIPT
Project Manifesto –
The Nature of a Cross-Functional Team
A TLS Continuum Guide to
Process Improvement
Cross Functional Team Roles
This How to Guide is based in part on
Peter Scholtes’s
Team Handbook
Cross Functional Team Roles
Crux of process improvement
Touches all segments of the organization
Diversity of Thought
Subject Matter Experts
Represents a management-employee partnership
Teams – Key to Successful Improvement
Cross Functional Team Roles
The Champion
The Sponsor
The Leader
The Coach
Team Member/Subject Matter Experts
Cross Functional Team Roles
The Champion
Buffer between team and senior management
Buffer between team and the organization
Makes argument for the project
Cross Functional Team Roles
The Sponsor
Selects and defines project
Identifies Coach and Team Leader
Selects team members
Cross Functional Team Roles
The Sponsor
Drafts project charter
Reviews project progress
Provides needed resources
Cross Functional Team Roles
Team Leader
Help select team members
Clarifies roles and responsibilities of team
Keeps team on track
Cross Functional Team Roles
Team Leader
Lead meetings
Makes recommendations for changes during process
Cross Functional Team Roles
The Coach
Needs people, technical and teaching skill
Helps select team members
Clarifies team roles
Regularly meets with team members to chart needs
Cross Functional Team Roles
Team Member
The on-the-ground subject matter expert
Helps refine project charter
Helps facilitate meetings
Handles assignments
Helps with administrative tasks
Who Should be on the Team?
Anyone who owns the process in any way
Management representative
Financial representative
Major customer(s)
HR representative
Union management (If applicable)
Employee SME members
MORE INFORMATION?
Daniel Bloom
SPHR, Six Sigma Black Belt
Chief Executive Officer
Daniel Bloom &Associates, Inc.
PO Box 1233
Largo, FL 33779
(727) 581-6216
http://www.dbaiconsulting.com