tm. course guidelines confidentiality be self-aware, observe your experience make role plays as real...
TRANSCRIPT
COURSE GUIDELINES• Confidentiality• Be self-aware, observe your experience • Make role plays as real as possible• Practice the skills• Don’t advise, use the skills• Focus on course tasks during breakouts• Course focus: Self-awareness and learn to apply
CTC system• Questions are welcomed, but won’t answer those
that go beyond introductory course level
KIMPTON CULTURE
A unanimous commitment to self-leadership, creativity,
and high performance through team and personal development
“The effective listener demonstrates a spirit of respect for others’
viewpoints and capacity for self-direction.”
--Carl Rogers, Ph.D.
VALUE OF SUMMARIZING • Commitment to connect• Confirms understanding, not interpretation• Goes deeper for more information• Speaker will correct if not fully accurate• Facilitates the speaker consultatively• Honors diverse points of view• Slows down internal pressure to “do something”• Inspires the other person to listen
TOOL 1: I-MESSAGE • Use “I-Message”
“I feel frustrated, like I can’t do things right.”• Accountability and objectivity • No blame• Own the issue or problem
• Don’t use “You-Message”“You always make me feel stupid.”
• Blaming• Invites denial and counter-attack
TOOL 2: SELF-DISCLOSE • State Feelings
– Feelings are normal– Repression leads to blow up– Others can sense our feelings– Name the feeling, not act out the feeling– Feeling Words Checklist in Appendix
TOOL 3: MY OPINION • Perspective and Needs
– Objective– Observable– Not subjective interpretations– Need as foundation of our opinion