tm forum annual meeting of membersinfo.tmforum.org/rs/021-wld-815/images/tmf_amom 2015 final.pdf ·...

© 2015 TM Forum | 1

TM Forum

Annual Meeting of

Members

Presenter: Michael Lawrey,

TM Forum Chairman

© 2015 TM Forum | 2

Today’s Agenda

Chairman’s Introduction

Motion #1: Minutes of last Annual Meeting of Members (AMOM) meeting

Introduction of Directors

Motion #2: To appoint Directors

Financial Report

Motion #3: To appoint Auditors

Annual Report: Forum strategy; progress of key strategic

programs and outlook for the next 12 months

Q&A

© 2015 TM Forum | 3

Motion #1 – Minutes of Last Meeting

Motion

Propose that the available minutes shall be taken as a true

and fair record of the Annual Meeting of Members held on 7

October 2014.

Proposed: Michael Lawrey, TM Forum Chairman

Seconded: Peter Sany, TM Forum President & CEO

© 2015 TM Forum | 4

Our New Governance Model

Finance & Audit

Committee Chairman’s Committee

Smart City

Forum Council

Smart Health

Council

Smart Finance

Council

Appointments &

Governance Committee Strategy Committee

CEO

Collaboration Subcommittee

Smart Climate

CouncilSmart X Council

SLTOperational

Leadership

Chairman

Communications

Industry Council

Board of DirectorsComprising Service providers / Tech vendors / SIs

Multiple industries, geographies & roles active in Forum work

© 2015 TM Forum | 5

Role of TM Forum Board of Directors

Provide leadership

Set strategy and vision

Balanced to represent membership

Providers and enterprises hold a majority seat

Act as Trustees of the corporation

Directors hold a seat on the TM Forum Board for two years

© 2015 TM Forum | 6

Returning Directors – Renewal of Two Year Term

Dr. Haiping Che

CTO & Vice President

Huawei Software

Mr. David Pleasance

Senior Consulting Partner, Strategic

Relationship Group

Deloitte

* Chair of TM Forum Strategy

Committee

Mr. Scott Stainken

General Manager, Global

TelecommsIndustry

IBM

Mr. Dean Walters

Managing Director, Chief

Delivery Officer,

Liberty Global

Mr. Howard Watson

Chief Architect & MD for Global IT

Platforms,

BT

Dr. Hans Wijayasuriya

CEO, South Asia Region

Axiata Group Bhd., Malaysia

& Group Chief Executive

Dialog Axiata PLC, Sri Lanka

© 2015 TM Forum | 7

Current Directors

Mr. Michael Lawrey

Chairman

TM Forum

* Chair of TM Forum Chairman’s Committee

Mr. Liu Aili

Executive Vice

President China

Mobile & Chairman of China Tower

China Mobile

Ms. Jane Chen

Chief Information

Officer

ZTE Corporation

* Co-Chair of Smart

City Council

Mr. Bob De Haven

General Manager, Comms &

Media

Microsoft

Ms. Alpna Doshi

Chief Information

Officer,

Reliance

* TM Forum Vice Chair

Mr. Ulf Ewaldsson

SVP, Group CTO

Ericsson

Mr. Bhaskar Gorti

President Applications & Analytics

Nokia

Mr. Erik Hoving

Group Chief Information

Officer

KPN Group

© 2015 TM Forum | 8

Current Directors (cont.)

Mr. Phil Jordan


Officer

Telefonica

* Chair of CSP Council

Ms. Harmeen Mehta


Officer

Bharti Airtel

Mr. Steve Newton

Chief Executive Officer,

Aria Networks

* Chair of TM Forum

Finance & Audit

Committee

Mr. Rami Schwartz

President, Products Business

Group

Amdocs

Ms. Radhika Venkatraman

SVP & CIO, Network & Technology

Verizon Wireline

* Chair of TM Forum

Appointments & Governance

Committee

Mr. Pascal Viginier

EVP and Group Chief Information

Officer

Orange

* TM Forum Vice Chair

Keith Willetts

Founder,

TM Forum

Retiring Director – Albert Hitchcock, Chief Information Officer, Pearson

© 2015 TM Forum | 9

Directors and Officers

Mr. Peter Sany

President & Chief

Executive Officer

TM Forum

Mr. Brian Kuritzky

Chief Financial Officer,

Treasurer & Secretary

TM Forum

Retiring Officer

Mr. Michael Loprete

Secretary

TM Forum

Directors and Officers

© 2015 TM Forum | 10

Motion #2 – Appointment of Directors

Motion

Propose that the eligible Members present hereby ratify the

appointment of the persons listed on the TM Forum website to

serve on the Board for a period of two years, and shall be

Trustees under the laws of New Jersey.



© 2015 TM Forum | 11

Financial Report

and Appointment

of Auditors

Presenter: Brian Kuritzky, TM Forum CFO, Treasurer and

Secretary

© 2015 TM Forum | 12

TM Forum Revenue and Member Equity

5 Year History in '(000) USD

Re

ve

nu

e

© 2015 TM Forum | 13

Sources & Uses of Funds

2014/15 Revenue of $20.2M 2014/15 Expenses of $21.5M

© 2015 TM Forum | 14

Balance Sheet

© 2015 TM Forum | 15

Motion #3 – Appointment of Auditors

Motion

Propose that Smolin, Lupin, & Co., PA shall be appointed as

auditors for the corporation for the financial year 2015/16.



© 2015 TM Forum | 16

Annual Report

Presenters: Peter Sany, CEO & President

and Nik Willetts, Deputy CEO

© 2015 TM Forum | 17

25+ Years of Leading Transformation Through Collaboration

Sample of TM Forum’s 900+ Member Companies

TM Forum is the global member

association for digital business, enabling

members across a wide range of

industries to connect, collaborate and

partner to build, deliver, and monetize

innovative digital services.

25+ Years Enabling Collaborative Innovation

90,000+ Member Professionals

900+ Member Companies

Global Coverage

© 2015 TM Forum | 18

How We Deliver Value To Our Members

Rich IP Base

• Rich, proven asset base for design, operation and monetization of complex digital services

• Significant experience in complex digital service management challenges

Collaborative Innovation

• 27 years experience and expertise in driving collaborative R&D in competitive markets

• Strong collaborative R&D vehicles including Catalyst prototyping projects

Global Reach & Influence

• Significant global reach with over 900 member companies representing trillions in revenues

• Connectivity to leading research institutes and universities

Game Changer

• Digital business thought leader

• Ambitious organization with strong track record

• Substantial market research, communications, training and events capabilities

Assets &

Expertise

Deep

Capabilities

Global

NetworkAmbition &

Focus

© 2015 TM Forum | 19

Our Vision

Cities

Health Climate

Mobility

Communications

Finance

Collaborative Innovation Platform

To drive the next wave of

digital business growth –

the digitization of everyindustry – by providing the

collaborative innovation

platform to connect digital

ecosystems

© 2015 TM Forum | 20

Our Strategy: Achieving The Vision

• Aligning business and IT

leaders for greater

collaboration – CMOs,

CEOs, CFOs, CIOs

• Leveraging the Forum’s

collaboration platform for

end-to-end business

challenges and co-creation

• Enabling connectivity and

networking at a senior

level across industries

• Harnessing the rapid

innovation and strong

adoption within the region

• Creating a global ‘Bridge to

the East’ for collaboration

& partnership opportunities

in China, Southeast Asia,

India, and the Middle East

• Driving multi-industry

collaborative innovation on

a truly global scale

• Connecting the

communications industry

with their digital enterprise

customers of tomorrow

• Accelerating the

development of cross-

industry ecosystems via

Smart Forums: Smart Cities,

Smart Health, Smart

Climate, and more

Become the Forum

for Digital Business

Enable Cross-Industry

Collaborative R&D

Embrace Emerging

Innovation Hubs

© 2015 TM Forum | 21

Getting Engaged with TM Forum & Our Members

Customer CentricityCEM, Data Analytics, Security, Privacy

Open DigitalAPIs, B2B2X, Partnering

Agile Business & ITDevOps, Business & IT Transformation

Smart

City

Forum

Smart

Health

Forum

Smart

Climate

Forum

Smart

Finance

Forum

Smart

Mobility

Forum

Traffic

Energy

Waste

Environment

…

Tele-med

EHR Integ.

Wellness

Care@Home

…

Cities

Land Use

Conservation

Alt. Energy

…

Insurance

Payments

Sensors

Automation

…

Autonomous

Telematics

Safety

Connectivity

…

TM Forum

CSP > DSP

SDN/NFV

5G

OSS/BSS

…

IoT/IoE | Frameworx™ | Digital Ecosystem Reference Architecture

TM Forum CapabilitiesCollaborative R&D | Prototypes | Communities | Toolkits | IP | Research | Events | Training

Digital Principles & Enablers

From Telco to

Digital Business

Enabler

© 2015 TM Forum | 22

Building the Digital Operations Center of the Future

Agile Business & IT Program

The Agile Business & IT Program helps service providers

and enterprises continuously optimize their IT and

operations to deliver the speed and flexibility needed to

succeed in the digital world – dramatically reducing costs,

risks, and time-to-market.

IT TransformationEnabling the IT transformation to underpin digital business

APIsBridging the value fabric

Digital Operations Center of the FutureEnabling the transition to an agile virtualized world

Managing Hybrid Networks Extending proven assets of today to encompass virtualization

100+ leading companies involved including:

• 10 Catalysts at TM Forum Live! 2014 &

2015; 15+ expected for 2016

• 130,000 subscribers to our Agile

Business & IT newsletter

© 2015 TM Forum | 23

The Agile Business & IT Journey

Existing Assets

• Frameworx in use by

the world’s leading

CSPs

• NFV Procurement

Survival Guide

• Technical reports on

changes needed to

information models

• Key Operating

Principals of the

Future documented

• API Specifications

for Digital Services

Reference

Architecture services

Current Focus

• Developing Information

Model and APIs for full

NFV catalogue support

• Define the Digital

Operations Centre of the

Future

• Common platform

component model &

APIs supporting granular

service components for

virtualisation - network &

digital service apps

• Proving practical

business value from

NFV with catalysts

• CTKs and resources to

drive adoption of API

Future Focus

• E2E Management

across federated support

services

• Multi-SDO-aligned

metrics for E2E SLAs

• Policy based & closed

loop orchestration

• Further cooperation with

SDOs to accelerate

innovation and progress

• Catalysts to develop the

implementation of the

operations centre of the

future

• Completing the granular

service component APIs

for the entire

architecture

© 2015 TM Forum | 24

Connecting digital ecosystems to deliver new dynamic services

Open Digital Program

The Open Digital program helps service providers, enterprises and their

suppliers succeed in the digital world by making it easier to create, build

and operate complex innovative services. Our goal is to enable an open

digital ecosystem where new services can be delivered quickly, easily

and securely using a wide range of business models and partners.

Toolkits for Open Digital Services (how): Methodologies and tools for standardization, easily consumable, to enable the creation,

evolution and management of Digital Services

Industry Ecosystems (who): Early stage projects in IoE, Smart X, and Digital Services – such as Smart Climate, IoE and

analytics, Smart Health, and Connected World opportunities

Digital Service Business Models (why): Creating the “Wikipedia” of Digital Business scenarios and models that will support

innovation in the Internet of Everything

Enabling technologies to support Digital Ecosystem management (what): Best customer experience, best collaboration between partners, best architecture

• 6 Catalyst projects at TM Forum Live!

in Nice 2015; 10+ expected for 2016

• 130,000+ subscribers to our Open

Digital newsletter


© 2015 TM Forum | 25

The Open Digital Journey

Existing Assets

• B2B2X – Partnership

Guidelines

• Business

Models/Scenarios

• Digital Services

Reference

Architecture

• API specifications for

DSRA services

• Industry

Engagement

• Digital Services

Toolkit Methodology

Current Work

• Library of Industry

Business Scenarios

• Collaboration across

Business Scenarios,

Enabling Technology,

Tools, and Industry

Ecosystems.

• Applied Frameworx

for IoE and Industry

• Adoption and Proof

of Concepts

• Roadmap of

Challenges

Future Focus

• IoE - Roadmap of

Challenges and

business scenarios

• End to End Digital

Ecosystems

Management

including - Improved

partnering via DSRA

extensions, API’s etc

• Digital Service Tool

Kits V1.O

• Industry Ecosystems-

Catalysts - Proof of

Concept Showcases

© 2015 TM Forum | 26

Increasing customer engagement and value in a connected world

Customer Centricity Program

The Customer Centricity Program helps service providers and

global enterprises to continuously evolve their businesses by

moving beyond traditional customer experience to true one-to-

one customer engagement in order to maximize market share,

customer loyalty and opportunities for growth.

Propelling Business Success with Analytics

Using Customer Experience as a differentiator

Customer Centricity in the Hyper Connected and Virtual

World

• 3 Catalyst projects at TM Forum

Live! in Nice 2015; 10+ expected

in 2016

• 130,000+ subscribers to our

Customer Centricity newsletter


© 2015 TM Forum | 27

The Customer Centricity Journey

Existing Assets

• Customer Experience

Management Best

Practices

• Omni channel

maturity model and

best practice

• Big Data Analytics

best practices and

use cases

• Metrics Definition

Library

Current Work

• 360 degree view of the

customer for

ecosystems/digital

services

• Big Data Analytics

Maturity Model

• Big Data Analytics Use

Cases

• Data Monetization best

practices and use cases

• Metrics for managing

virtual networks

• Process definitions for

customer experience

and big data

Future Focus

• CSPs - future of CEM

o Omni channel

o Data-driven

• Smart City Citizen

Engagement

o Maturity Model

o Metrics for

ecosystems

o Data analytics use

cases

• Virtualization

o Metrics for virtual

networks

o Data analytics use

cases

© 2015 TM Forum | 28

Building smart cities for smart citizens

Smart City Forum

The Forum’s strategic vision for this program is to provide the business blueprint and technology

architecture for scalable, sustainable Smart City IT and operations, underpinning the top 100 Smart Cities

by 2020.

In partnership with the City of Yinchuan, China and ZTE Corporation, the Smart City Forum was launched

in September during TM Forum’s Smart City InFocus event in Yinchuan.

• 200+ attendees:

• 42% senior business executives

• 24% technical Smart City leads

• 24% government officials

• Leaders from cities from around the world in attendance,

including:

• Dubai

• Amsterdam

• Singapore

• Los Angeles

• Yinchuan

• Atlanta

• Toronto

• Bristol

© 2015 TM Forum | 30

Smart City Forum Goals

Create a horizontally integrated

city and expose relevant open data

Connect digital ecosystems easily

on top of city information hubs

Drive citizen engagement

and social inclusion

Bring together leaders from

the urban innovation

ecosystem

Talented academia and

innovation centers important

part of approach

© 2015 TM Forum | 31

Research & Publications

24 Reports published covering topics including:

Digital Operations Center of the Future

Delivering end-to-end services in a hyper-connected world

NFV and Hybrid Management

IoT – Impact on Customers

Smart Cities

New eBooks Introduced

Over 36,000 member downloads

Inform channel grew 3x in 2015

© 2015 TM Forum | 32

Nice 2015: Best Event Since 2012

Executive Summary

Biggest, most diverse event since 2012: 2,745 delegates from 604 companies and 91 countries

Event delivered positive movement along our strategic pathways:

Up: 74% increase in CxOs to 347; senior decision makers from service providers up to 54% (from 23% in 2014)

Lateral: Over 100 delegates and speakers attending from a diverse range of non-telecom industries

East: Strong growth in audience and engagement from Asia-Pacific region

2015 provided the positive foundations for rapid growth in 2016 and beyond

© 2015 TM Forum | 35

TM Forum Live! 2016

Partnerships

& Digital

Ecosystems

Customer

Centricity

Agile IT &

Operations

© 2015 TM Forum | 36

2016/17 Events: Spread our Message Around the World

Action Week

+ Digital Leadership

Workshop

Vancouver

July 2016

InFocus

USA

Nov 2016

IT Transformation

InFocus + Workshop

Sao Paulo

March 2017 & 2018 IT Transformation

Workshop

Johannesburg

July/August 2016

AfricaCom

Nov. 2016-

2018

Mobile World

Congress

Barcelona

Feb. 2016

Action

Week EU

(Feb. 2015 +

2016)

Live!

Nice

May 9-12

2016

Leadership

Workshop

Russia

Oct/Nov 16-18

Middle East

Digital

Workshops

Q3 2016

Leadership

Workshop

India

March 2016, July

2016, Jan 2017

Live!

APAC

Dec. 2016

APAC

Digital

Workshops

(Q3/Q4 2015)

APAC

Workshops

March &

September

2016

Smart City

InFocus

Yinchuan

Sept. 2016

FutureCom

Sao Paulo

Oct. 2016-18

Customer

Centricity

Workshop

Atlanta, USA

Jan. 2016

NFV

Workshop

Amsterdam

March 2016

CommnicAsia

June 2016

tm forum annual meeting of membersinfo.tmforum.org/rs/021-wld-815/images/tmf_amom 2015 final.pdf ·...

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