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TouchstoneTelephony Modem Installation GuideRelease 4 Standard 3.0August 2004ARSVD00770

1 Product SpecificationsThis chapter details the Touchstone Telephony Modem product specifications.

2 Installing the Telephony ModemThis chapter explains how to install a new Telephony Modem at a subscriber site.

3 Installing the Telephony Modem USB DriversUse this procedure to install USB drivers for the ARRIS Touchstone Telephony Modem on a Windows system.

4 Using the Telephony ModemThis chapter describes the controls and features available on the Model 4 Touch-stone Telephony Modems, and covers basic troubleshooting procedures.

5 Troubleshooting the Telephony ModemThis chapter identifies problems that might occur following the Telephony Modem installation. These troubleshooting procedures provide corrective actions that may be required.

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Touchstone Telephony ARSVD00770 Standard 2.0 Aug 2004

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Publication historyAugust 2004

Release 4.0 Standard 3.0 of the document to include information relating to the new variants as well as the 402G and 402H models.

May 2004Standard 2.0 version of the document.

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004

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Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004

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ContentsBase Unit Markings, Symbols, and Labels.............................................................. viii

Regulatory Symbols............................................................................................ viiiSafety requirements ...................................................................................................xRadio Frequency Emissions and Immunity................................................................x

FCC Declaration of Conformity: .............................................................................xProduct Safety........................................................................................................... xiEuropean Compliance............................................................................................... xi

Product Specifications 1-1Electrical Specifications.......................................................................................... 1-1Physical Specifications........................................................................................... 1-1Data Communications Specifications..................................................................... 1-2Telephony Specifications........................................................................................ 1-2Applicable Standards ............................................................................................. 1-2

Installing the Telephony Modem 2-1Requirements......................................................................................................... 2-1

List of materials.................................................................................................. 2-1Tools and Materials ............................................................................................ 2-1Overview............................................................................................................ 2-2Location ............................................................................................................. 2-3

Procedure 2-1 Installing the Batteries (TM402P and TM402Q models) . . . . . . 2-4Procedure 2-2 Installing the Battery (TM402G and TM402H models) . . . . . . . 2-6Procedure 2-3 Mounting the Telephony Modem. . . . . . . . . . . . . . . . . . . . . . . . 2-8Procedure 2-4 Connecting the Telephony Modem . . . . . . . . . . . . . . . . . . . . . 2-11

Installing the Telephony Modem USB Drivers 3-1Requirements......................................................................................................... 3-1Procedure 3-1 Installing USB Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Using the Telephony Modem 4-1About Backup Batteries.......................................................................................... 4-1

About the Backup Battery (TM402P/TM402Q) .................................................. 4-1About the Backup Battery (TM402G/TM402H).................................................. 4-2Battery Charging................................................................................................ 4-2Battery Capacity Test ......................................................................................... 4-2

Light Emitting Diode (LED) Display........................................................................ 4-3LED Indicators: Startup Sequence..................................................................... 4-4

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004

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LED Indicators: Normal Operation..................................................................... 4-5Using the Standby Feature ................................................................................ 4-6Resetting the Telephony Modem ....................................................................... 4-7

Procedure 4-1 Replacing a Backup Battery Pack (TM402P and TM402Q models). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Procedure 4-2 Replacing a Backup Battery Pack (TM402G and TM402H models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Troubleshooting the Telephony Modem 5-1Procedure 5-1 Troubleshooting the Power Connection . . . . . . . . . . . . . . . . . . 5-2Procedure 5-2 Troubleshooting the Ethernet Connection. . . . . . . . . . . . . . . . . 5-3Procedure 5-3 Troubleshooting USB Connection. . . . . . . . . . . . . . . . . . . . . . . 5-4Procedure 5-4 Troubleshooting Telephone Connection . . . . . . . . . . . . . . . . . . 5-5

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About this documentThis guide describes the installation and testing procedures for the Touchstone Telephony Modem models: TM402A/CE: North American DOCSIS, 220-240V AC power (no battery

backup) TM402A/NA: North American DOCSIS, 100-120V AC power (no battery

backup) TM402B/CE: Euro DOCSIS, 220-240V AC power (no battery backup) TM402G/CE: North American DOCSIS, 220-240V AC power with Li-Ion

battery backup TM402G/NA: North American DOCSIS, 100-120V AC power with

Li-Ion battery backup TM402H/CE: Euro DOCSIS, 220-240V AC power with Li-Ion battery

backup TM402P/CE: North American DOCSIS, 220-240V AC power, with

extended Li-Ion battery backup TM402P/NA: North American DOCSIS, 100-120V AC power, with

extended Li-Ion battery backup TM402Q/CE: Euro DOCSIS, 220-240V AC power, with extended Li-Ion

battery backup

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004

viii About this document

Base Unit Markings, Symbols, and LabelsRegulatory Symbols

Product Model Base Unit LabelTM402A/CETM402A/NA

TM402B/CE

TM402G/CE

TM402G/NA

TM402H/CE

Model : TM402G/220P/N : TM02AD104

DANGERMains voltages inside this unit.No user serviceable parts inside. Refer service to qualifiedpersonnel only!

Made in "Country", Patents PendingCopyright 2004 - ARRIS International,Inc

220-240 VAC, 50 Hz, 0.5 A MAX

CM

All Rights Reserved

Model : TM402G/110P/N : TM02AC104

DANGERMains voltages inside this unit.No user serviceable parts inside. Refer service to qualifiedpersonnel only!

Made in "Country", Patents PendingCopyright 2004 - ARRIS International,Inc

FOR HOME OR OFFICE USE

100-120 VAC, 50/60 Hz, 0.5 A MAX

C CM

All Rights Reserved

Model : TM402H/220P/N : TM02BD104

DANGERMains voltages inside this unit.No user serviceable parts inside. Refer service to qualifiedpersonnel only!

Made in "Country", Patents PendingCopyright 2004 - ARRIS International,Inc

220-240 VAC, 50 Hz, 0.5 A MAX

CM

All Rights Reserved

Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004

About this document ix

Explanation of Functional Indicators

TM402P/CE

TM402P/NA

TM402Q/CE

Symbol Definition

Instructions: The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance instructions in the literature accompanying the appliance.

Alternating Current: A terminal to which or from which an alternating (sinewave) current or voltage may be applied or supplied.

Direct Current: A terminal to which or from which a direct current or voltage may be applied or supplied.

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004

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Safety requirementsARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.

Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.

Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source, to avoid damage or injury from battery explosion (i.e. heat registers, space heaters, fireplaces, etc.).

Use only power supply and power cord included with the equipment. Equipment should be installed near the power outlet and should be easily

accessible.Radio Frequency Emissions and Immunity

FCC Declaration of Conformity:This equipment has been tested and found to comply with the limits for a Class B di