tncpe level 1 site visit opening meeting – 2014. opening meeting agenda introductions applicant...
TRANSCRIPT
TNCPE Level 1 Site Visit
Opening Meeting – 2014
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Opening Meeting Agenda
• Introductions • Applicant presentation• TNCPE presentation– TNCPE overview– Where we are in the process– Role of Examiners– Confidentiality and Code of Conduct– Site visit schedule
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Why TNCPE?
• Receive external feedback to drive improvement– 4-tiered application program– All receive site visit & written feedback report– Train internal experts as Examiners– Learn & share best practices as a member
• Prerequisite to Baldrige application– “Easy way in” to understanding and applying
Baldrige Criteria– Must win your state’s top award to be eligible to
apply to Baldrige
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www.TNCPE.org
• “Driving organizational excellence in Tennessee”• Founded in 1993• Based on a national standard: Baldrige Criteria
for Performance Excellence with a focus on continuous improvement
• 501c(3) corporation• Powered by a volunteer workforce• National and international benchmark • Recognize – Train – Share
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TNCPE Culture
MissionTo drive organizational excellence in Tennessee.
VisionTo be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together . . . building a state of excellence.
ValuesCustomer focus InnovationIntegrity LeadershipRespect ExcellenceCollaboration Continuous improvement
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TNCPE Board of Directors Tony Benton, VP Strategic PlanningMountain States Health Alliance
Dr. Richard Brown, Vice ChancellorUT Chattanooga
Dr. John Dreyzehner, CommissionerTN Dept. of Health
Jim Duensing, EVP & CFOCaterpillar Financial Services
Dr. Linda Garceau, DeanEast Tennessee State Univ.
Louis Gump, CEOImpact Management
Rebecca Hunter, CommissionerTN Dept. of Human Resources
Patrick Lawton, City AdministratorCity of Germantown
Terri McGuire, SVPFirst Tennessee
Norman McRae, CEOCaris Healthcare
Chuck Shoopman, AVPUT Institute for Public Service
Jennifer Slayton, Exec. DirectorVanderbilt University Medical Center
George Strodtbeck III, Ex Dir. Quality & COSCummins Inc.
Gail Thurmond, SVPMethodist Le Bonheur Healthcare
Van Wardlaw, SVPTVA
Rob Wigington, Pres. & CEOMetropolitan Nashville Airport Authority
Rodney Woods, VPBlueCross BlueShield of Tennessee
Alan Watson, CEOMaury Regional Medical Center
Patricia Weiland, CEOTRICOR
Greg York, Director of OperationsMarvin Windows and Doors
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Step 1Conduct self-assessment
Step 2Submit application to TNCPE
Step 3Examiner review & site visit
Receive Feedback ReportStrengths and OFIs
Level 1 Assessment Process
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Role of the Examiner
The examiner team will:• Learn more about your organization• Ask many questions• Listen for understanding• Take extensive notes• Review data and information• Respect the value and confidentiality of
information shared on site
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Examiner Rules of Conduct
• Examiners are assigned to avoid conflict of interest
• Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement
• Applicant information is confidential
• No materials will be taken off-site
• No contact or consulting with applicant after site visit
• No gifts or considerations accepted
• No results of the site visit or application assessment will be provided on-site
• Award banquet etiquette
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Level 1 Feedback Report
• “Preparing to read your feedback report” • Key themes• Assessment by category– Strengths– OFIs– Observations and recommendations
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Site Visit AgendaTime Topic
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Questions
What questions do you have?
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Katie Rawls, President & CEOSue Alexander, Manager of Administration
Kelsey Alexander, Marketing & Communications Manager
Jim Ford, Program Manager
Tennessee Center for Performance Excellence2525 Perimeter Place Drive, Suite 122
Nashville, Tennessee 37214
Phone: 615-889-8323or 800-453-6474
E-mail: [email protected]
www.TNCPE.org