to skmm

7/29/2019 TO SKMM

1/29

Title : Company Proposal Version : 1.0.0.0 Last Update : 16

FEB 2011

SERVICE PROPOSAL

AND

OPERATION AND MAINTENANCE

SUPPORT PROPOSAL

BY

ENERGETIC POINT SDN BHD (676189-T)Lot B32-34, Tingkat 3 Plaza Pekeliling, Jalan Tun Razak, 50400 Kuala Lumpur,MALAYSIA

Phone : +603-40416789 Fax : +603-40432789

The information in this document and the software it describes are confidential and sensitive information and are

the exclusive property of Energetic Point Sdn. Bhd. The information should not be duplicated, used or disclosed for

any purpose or reason, in whole or in part, without the express written consent from Energetic Point Sdn. Bhd.

1

7/29/2019 TO SKMM

2/29


FEB 2011

DOCUMENT INFORMATION

Copyright

Energetic Point Sdn. Bhd. All Rights Reserved.All information in the whole and every parts of this document: - titles, versions,

logos, trademarks, claims of compatibility, etc. of hardware and software productsmentioned herein are the sole property belongs to Energetic Point Sdn. Bhd.

Except as provided by license agreement, this document shall not be duplicated,used or disclosed for any purpose or reason, in whole or in part, without the expresswritten consent of Energetic Point Sdn. Bhd.

Disclaimer

* Subject to be changed

The information in this document and the software it describes are confidential and

sensitive information and are the exclusive property of Energetic Point Sdn. Bhd.

The information should not be duplicated, used or disclosed for any purpose or

reason, in whole or in part, without the express written consent from Energetic Point

Sdn. Bhd.

Document Publication Details

AREA DETAILS

Title PROPOSAL COMPANY PROPOSAL

Release Date 16 FEB 2011Version 1.0.0.0 (ENG)Status First realesePrepared ByReviewed ByOthers Business Development Team




2

7/29/2019 TO SKMM

3/29


FEB 2011

1. COMPANY PROFILE

1.1. INTRODUCTION TO ENERGETIC POINT SDN. BHD.

The principle activities of Energetic Point Sdn. Bhd. (EPSB) are focus into 5

main business acumens:

Software Development

ICT Negotiation and Consultation

Graphic and Multimedia

Printing and Organization programs that related to InformationTechnology and Communications (ICT)

Hardware & ICT Peripheral Supplying

EPSB strive to explore and create a lot of business opportunities in ICT

industry, especially in delivering high quality product that only innovative in

nature but possess high technology feature for local as well as international

markets.

VISION MISSION

To assimilate innovationvalues leadership andbusiness excellence throughICT industry by creatingintelligence cooperation withstrong business entities inorder to offer first classservices to the customer

To become the hub to highlydemanded information andtechnology resources.

To offer creative, innovativeand value added ICTservices to the customers.

To always be able to givegood support to our

customer and businesspartners.




3

7/29/2019 TO SKMM

4/29


FEB 2011

1.2. MOTTO

Speeding with ICT. We will always on the move achieve our mission

1.3. Corporate Information




4

7/29/2019 TO SKMM

5/29


FEB 2011

1.4. Board of Directors




5

7/29/2019 TO SKMM

6/29


FEB 2011

1.5. Organization Structure

Board Of Director

Managing

Director

Generalmanager

Admin & FinanceManager

Operational &Support Manager

Research &Development Manager

Sales MarketingManager

System &Hardware

Support Unit

Application

Support Unit

Customer care

Unit

Executive

Assistant

Executive

DatabaseAdministrator

Technical

Assistant

Technician

Business Logicconsultant

Analyst

Programmer

Programmer

Engineer &

Integration Unit

Database &

Hosting Unit

Engineer

Application

Development

Developer

Assistant

DeveloperTecnician

Developer

Assistant

Developer

ETSB

ENERGETIC POINT SDN BHDORGANIZATION CHART

AWSB

ETSB

IMTSB

AdminAssistant

Corporate Admin& Finance Division

Technical DivisionSales & Marketing

Division

Personal Assistant

Consultant CorporateManagement

Consultant R&D

Admin &HR Unit Buss Dev.

Unit

Account Unit

Admin & HRExecutive

Buss Dev .

Executive

AccountExecutive

Clerk

Account

Assinstant

General Assistant

Marketing & Sales

Unit

Promotion

Business Unit

Marketing &Sales Executive

Promotion BusinessExecutive

CRIDEA

General Assistant




6

7/29/2019 TO SKMM

7/29


FEB 2011

1.6. Product & Services

This is a complete solution to the complex task of managing the modern

ticketing system for Express Bus Operator. It is simple to use, flexible and

robust system to sell tickets, memberships, manage and total automate the

entire booking process that cater to multitude ticket selling such as ticket

outlets, online e-commerce, kiosk vending machine and authorized ticket

agents both computerized and manual

E-Ticketing.my is a leading-edge source solution that provide one stop

ticketing solution and reservation for transportation industries, events,

hospitality and tourism throughout online system which accessible by

consumer over the internet. Our online bus ticketing systems are support

more than 30 bus companys. Its also part of Malaysian government initiative

to upgrade and improve the current express bus operating services.

E-Ticketing system will cover all online ticketing progress, starting from

booking purchasing, payment and ticket collection. Consumer shall benefit

from better serviced provided by us throughout online system.




7

7/29/2019 TO SKMM

8/29


FEB 2011

1.7. List of Projects




8

7/29/2019 TO SKMM

9/29


FEB 2011




9

Year Project Value (RM)

2004

2005- Present

2005- Present

2006

2006

2006-2007

2006-2007

2006-2010

2007

2007

2007

Entrepreneur Consultant for Majlis

Amanah Rakyat (MARA)

Provider of E-Ticketing System for

MARA Liner

Supply hardware to MARA Liner for E-

Ticketing System

ICT Training for MARA Negeri Johor

Partners of Fujitsu (M) Sdn. Bhd.

Conduct ICT Training for Economic

Development Division, Ministry of

Youth and Sport,Malaysia

ICT Consultant for PERMATA Selangor

Program,by Perbadanan Kemajuan

Negeri Selangor (PKNS)

Provider for Portal PERMATA Selangor

Program by PKNS

Electonic Time Attendance System (E-

tas) for PKNS

Supply Hardware Computer for PKNS

Door Access for PKNS

RM20,000.00

RM3,240.00.00

RM600,000.00

RM49,460.00

RM17,376.00

RM65,846.00

RM75,000.00

RM453,600.00

RM198,754.00

RM29,175.00

RM49,710.00

7/29/2019 TO SKMM

10/29


FEB 2011

1.8. List of Clients & Partners




10

7/29/2019 TO SKMM

11/29


FEB 2011

Registration & Certification




11

7/29/2019 TO SKMM

12/29


FEB 2011

1.9. Registration & Certification




12

7/29/2019 TO SKMM

13/29


FEB 2011




13

7/29/2019 TO SKMM

14/29


FEB 2011

1.10. Registration & Certification




14

7/29/2019 TO SKMM

15/29


FEB 2011

SERVICE PROPOSAL




15

7/29/2019 TO SKMM

16/29


FEB 2011

2. BROADBAND SERVICE PROVIDER

As a broadband service provider, we will partner with 3G broadband

Telcos provider to ensure the coverage is acceptable.

2.1. Broadband Coverage Architecture

2.2. HSDPA dongle

In order to offer broadband services to the public, we will need to have

the functional device to enable these services.

As a service provider, we will need to acquire 3G HSDPA dongle in

volume and distribute via our marketing channels.

There are few types we will be offering to the market:

o Celcom

o Maxis

o Digi




16

7/29/2019 TO SKMM

17/29


FEB 2011

3. AFTER SALES SERVICES PROPOSAL

3.1. Service Mission Statement

To provide State of Art High Quality and Highly Reliable one stop

customer focused service support for EPSB netbook, mobile phone& data card customers across Malaysia.

We coorperate closely with ZTE product and services towards thisservices support commitment.

3.2. Service Objective

WE WILL PROVIDE HIGH QUALITY SERVICE WITH FIRM

COMMITMENT

Customer satisfaction will be the only motive of EPSB service network.

Customer will benefit from a wide range of service like demonstration on newproducts, complete product information, software upgrades and buying ofaccessories from EPSB service centers across Malaysia.

3.3. Service Model

The proposed service model is OVER THE COUNTER repair andreturn solution to walk in warranty customers.




17

Service procedure for Supplier responsible for After -sales Service

Localagent

appointedor

setupbyZTE

Supplier(ZTE)

customer

Purchaser(op

eratoror

dealer)

Receive product

and deliver to

shop

Accept PO anddeliver product

to purchaser

Provide ?%

spare parts orunits to local

agent

(shop) Sell

product to

customer

Require aftersale

service

(Shop) Receive

service

requirement

Provide PO to

supplier

Return good

product to shop

Receive good

product

Repair or swap

Buy product

from shop and

use

(Shop ) Receive

good productand deliver to

customer

end

Providetechnology

support

7/29/2019 TO SKMM

18/29


FEB 2011




18

7/29/2019 TO SKMM

19/29


FEB 2011

4. AFTER SALES SERVICES OPERATIONS

4.1. Warranty and Non-warranty

4.1.1.Warranty period of product

EPSB warrants the Products for 12 (twelve) months from the

date of the original purchase by the End User, but in no event

more than 15(fifteen) months from the date of production;

EPSB warrants the Batteries and Chargers for 12 (twelve)

months from the date of the original purchase by the End

User, but in no event more than 15 (fifteen) months from the

date of production.

4.1.2. Out of Warranty Condition

The Supplier shall not be deemed to be in breach of the

warranties if the reason for the breach is solely caused by:

Customer damage to any Product of any nature (physical

damage, liquid ingress etc., other than fair wear and tear

resulting from normal use), or faults caused by natural

disasters, fire, falls (in excess of drop survivability

requirements), atmospheric discharges or abnormal voltages

which exceed the Specifications;

Damage to any Products as a result of being connected to a

non-compatible third-party accessory or peripheral device;

Products that have been subject to misuse or neglect by

Purchaser or its Customers; and

Products that have been altered or repaired unless such

change was made by Suppliers instructions or approval.




19

7/29/2019 TO SKMM

20/29


FEB 2011

4.1.3.Policy of Return Back (Under Warranty)

EPSB warrants the Products for 7 days Return Back from the

date of the original purchase by the End User.




20

7/29/2019 TO SKMM

21/29


FEB 2011

4.2. SERVICE GUIDELINES

DEFINITIONS OF DIFFERENT SERVICE LEVELS

LEVEL 1: The first basic repair level. Carry out first level functional

test. Replacement of defective cosmetic spares (front & back cabinets,

keypads, antennae, front & back shielding, connector points etc.,).

Perform complete verification check and full operational tests of the

Unit.

LEVEL 2: This level is a continuation of level 1. After completing full

functional test, verification check and full operational tests the

technician carries out a full diagnosis on the faulty unit and the faulty

component or defective part is identified. In this level of repair the

faulty component / part is attached around the main PCB area and not

rests on main PCB s ( Mic., Earpiece, LCD and LCD connectors,

Vibrator and vibrator assay, Buzzer ,flex cables etc.,).

LEVEL 3: This is a further continuation of level 2 repairs and in this the

defective component / parts are directly rests on PCB ( SIM

connectors , SMT components , minor components etc.,). The repaired

PCB will again go through a full quality check which consists of full

functional test, Complete verification and operational tests. Software

upgrading will be carried out if necessary and subject to availability of

software.




21

7/29/2019 TO SKMM

22/29


FEB 2011

OPERATION AND MAINTAINANCE

SOLUTION BRIEFING




22

7/29/2019 TO SKMM

23/29


FEB 2011

- Advising and Consulting

- Trouble ticket collection

- Coordinate Engineers and Experts to rectify problems

- Responsible to escalate

- Contact Number : +603 40416789

- Fax Number : +603 40432789

- Email Address : [email protected]




23

7/29/2019 TO SKMM

24/29


FEB 2011




24

7/29/2019 TO SKMM

25/29


FEB 2011




25

7/29/2019 TO SKMM

26/29


FEB 2011




26

7/29/2019 TO SKMM

27/29


FEB 2011




27

7/29/2019 TO SKMM

28/29


FEB 2011




28

7/29/2019 TO SKMM

29/29


FEB 2011



any purpose or reason in whole or in part without the express written consent from Energetic Point Sdn Bhd

to skmm

Documents