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Train for Trainers(FACILITATION SKILLS TRAINING)
Train for Trainers(FACILITATION SKILLS TRAINING)
OBJECTIVES
At the end of the program, participants will:
� Understand the three basic competencies of facilitator.
� Understand learning theory and its implication.
� Understand various facilitation methods/ approaches and when to use them.
� Be able to facilitate training effectively.
� Be able to design learning environment which is suitable to learning objectives.
� Utilize visual aids effectively.
Our Flight Plan
Timing Day 1 Day 208:30 - 10:00 �Getting acquainted
�Introduction (M1)
�Review and Preview
�Facilitating Training (M6)
10:00 - 10:15 Coffee Break
10:15 - 12:00 � Basic Competencies of Facilitator (M2)
�Facilitating Training (M6)Facilitator (M2)
� Learning Theory (M3)
12:00 - 13:00 Lunch
13:00 - 15:00 � Design Learning Environment (M4)
� Facilitator Preparation (M5)
�Facilitating Training (M6)
�Using Audio/ Visual Aids (M7)
15:00 - 15:15 Coffee Break
15:15 – 16:30 � Facilitator Preparation (M5)
� Review and Assignment
�Action Plan (M8)
�Summary and Closing
Our Flight Agreement …
MODULE 1INTRODUCTION
Tell Us Your Experience
� The Best Presentation/ Teaching Experience
WHY? ………………
� The Worst Presentation/ Teaching Experience
WHY? ………………
� Lesson Learnt ………
WHY SHOULD WE PRESENT?
� To practice
� To be listened/ respected by others
� To persuade others� To persuade others
� To “sell” our ideas
� To step up our career
� ……………………
COMMON EXCUSES
� I have no time
� I am not experienced
� It is not my job
� I am not the expert� I am not the expert
� I don’t want to be laughed by others
� I have a stomach ache
MANAGE NERVOUSNESS
� Smile� Deep breaths� Relax gesture� Maintain eye contact� decelerate your speeddecelerate your speed� Submerge your EGO� Memorize opening
sentences� Pep talk
SELF-REFLECTION
I want to
become a become a
facilitator
who ……….Nothing is more terrible than activity without insight.
- Thomas Calyle, Scottish essayist and historian
MODULE 2BASIC COMPETENCIES
TRAINERS’ COMPETENCY (1)
1. KNOWLEDGE & EXPERIENCE� Technical competence in subject
� Academic qualification
Practical experience� Practical experience
� Knowledge of training function.
TRAINERS’ COMPETENCY (2)
2. TRAINING SKILLS
� Applying learning theory
� Making funMaking fun
� Performing & leading
� Creating & conduct exercise.
TRAINERS’ COMPETENCY (3)
3. CONCERN & AVAILABILITY� Empathy� Listening skills� Asking & answering questions� Asking & answering questions� Dealing with difficult trainees� Adapting style/ content to fit trainees’
needs.
TRAINERS’ PERFORMANCE
1. Survive
Star2. Star
3. Serve
SELF-REFLECTION
� Where am I now?
� What should I do � What should I do to improve?
Nothing is more terrible than activity without insight. - Thomas Calyle, Scottish essayist and historian
MODULE 3LEARNING THEORY
Adult Learning Theory(Knowles, 1990)
Pedagogy Andragogy
art and science of teachingchildren
art and science of helpingadults learn
� Students are passive and dependent recipients.
� adult students are active learners
� Adults bring work-related dependent recipients.
� Bring few experiences to learning environment.
� Subject-centered learning
� Adults bring work-related experiences.
� Adults have the need to know why they are learning something: not motivated by gold stars or grades
� They are self-directed and active participants in the learning process
� Problem-centered learning
� Underestimates own ability to learn
IMPACT ON TRAINING
� Involve (have lots of hands on practice)
� Connect new learning to knowledge base
� Organize and clearly define program’s goals
� Identify learners’ interests; specialized � Identify learners’ interests; specialized training to meet trainee’s needs
� Provide positive/ constructive GUIDANCE and feedback
� Practical oriented
� Create informal & non threatening environment
I am always ready to learn although I do not learn although I do not always like being taught.
~Winston Churchill
BRAIN SPEED/ PREFERENCES
Think=800 wpm vs talk= 120 wpm
Auto shut-off � 10 minutes
Message delivered 1x �Message delivered 1x �10%; 6x � 90% (one year later)
Prefer rounded diagram & figures
Enjoy colorful visualization
Message Channels
�Visual
�Auditory
�Kinesthetic or TactileCh
an
ne
ls
�Kinesthetic or TactileCh
an
ne
ls
Your learning style is based on Your learning style is based on
your sensory preference for your sensory preference for
receiving informationreceiving information..
Visual Learners
� Need to “see it” to “know it”.
� Prefer to see information such as pictures, graph, diagrams, cartoons, logo, demonstrations.
� Picture words and concepts they hear as images
� Easily distracted in lecture with no visual aids
� Overwhelmed with intense visuals accompanied by lecture
� Benefit from using charts, maps, notes, and flash cards when studying
Auditory Learners
� Need to “hear it” to “know it”.
� Prefer to hear information spoken
� Use music, accent, conversation, voice� Use music, accent, conversation, voice
� Can absorb a lecture with little effort
� May not need careful notes to learn.
� Often avoid eye contact in order to concentrate
Kinesthetic or Tactile
Learners
� Need to “do it” to “know it”.
� Prefer touch as their primary mode for taking in information
In traditional auditory learning situations, they � In traditional auditory learning situations, they should write out important facts
� Trigger with: emotion, smell, taste, activity
� Create study sheets connected to vivid examples
� Role-playing can help the learn and remember important ideas
SELF-REFLECTION
� What is my dominant learning style?
� How do I identify others’ learning style?others’ learning style?
� How will I apply theories I learnt in the classroom?
Nothing is more terrible than activity without insight. - Thomas Calyle, Scottish essayist and historian
MODULE 4DESIGN LEARNING ENVIRONMENT
IDEAL ENVIRONMENT
Complete audio visual equipments
Appropriate seating layout
Comfortable chairs
Well controlled temperature
Sound-proofed room
5 m2 per participant
Controllable natural daylight
SEATING LAYOUT
U shape Advantages:
•Professional/ business like
•Trainer can walk intu U
•Good participant visibility
•Standard, non-threatening
Disadvantages:
•Formal, need ice breaking
•Neck-ache for front participants
•Rear participants are far from the
screen/ flip chart
•Some participant masked by AV
SEATING LAYOUT
V shape Advantages:
•Best pattern for visibility
•Optimum trainer/participant
contact
•Less formal than U
Disadvantages:
•Space requirements (only for
small group)
SEATING LAYOUT
Fishbone shape Advantages:
•Ideal for team building,
discussion
•Informal
•Trainer can circulate
Disadvantages:
• Poor visibility of some
participants
• Lack of attention and encourage
side conversations.
SEATING LAYOUT
Traditional Classroom shape Advantages:
•Accommodate a lot of
participants
•Focus to trainer
Disadvantages:
•Poor visibility of rear participants
•Passive/ low involvement
SEATING LAYOUT
Single Square/ Round Shape Advantages:
•High Involvement
•Facilitates discussion/ problem
solving
•Easy to conduct
Disadvantages:
•Media and visual use is difficult
•Limited group size
SELF-REFLECTION
� How will I apply theories I learnt in the classroom? classroom?
Nothing is more terrible than activity without insight. - Thomas Calyle, Scottish essayist and historian
MODULE 5FACILITATOR PREPARATION
Communication- Some research
Verbal
7%
Vocal
38%Visual
55%
What can we conclude?
� Our voice is 5 times more important than words
alone
� our visual impact is 8 times more important
than words alonethan words alone
� Language should be ‘visual’
� Use picturesque language; imagery
� Reinforce not just verbally but with gestures
Vocal Variety
� Pace
� Rate at which you speak
� 100-120 words per minute
� Vary your pace� Vary your pace
� Slow down for important points
� Includes phrasing and pausing
Vocal Variety
� Pitch
� How high or how low the voice is
� Good to have a variation in range
� Voice could go up when stressing a pointVoice could go up when stressing a point
� Inflection
� How high or low voice is within a word
� Upward inflection for questions
� Downward inflection for statements
Vocal Variety
� Volume
� Variation in volume is sometimes useful
� Always audible
� Stress
� Emphasis of words within sentence
� Using inflection, pause or volume
Body Language – Eye Contact
Eye contact
Duration 2 – 4 seconds per person
Where to look Professional gazeWhere to look Professional gaze
Social gaze
Angle of neck Chin parallel to floor
Posture
� Stand straight but relaxed
� Maintain an open posture
� Stand straight, weight even on both � Stand straight, weight even on both feet
� Keep shoulder back, knees relaxed
� Move away from inviting surfaces
� Drop arms to side of body
� No hands in pockets
Gesture
� Use more and larger gestures
� Don’t point finger at audience, cross arms, or put hands on hipsarms, or put hands on hips
� Don’t place hands in prayer position
� Hold gesture until point is completed.
� Synchronize gestures with your speech.
Delivery Methods
1. Case Study
� Six basic delivery methods:
4. Role Play1. Case Study
2. Demonstration
3. Group Discussion
4. Role Play
5. Structured Exercise
6. Instructor Presentation
Selecting Delivery Methods
POINT # 3
POINT # 2Consider the Practical Consider the Practical
RequirementsRequirements
POINT # 1
Consider the Learning Objective
Consider the Learners
PROFessional Preparation
PPlayscript/ outline
RRehearsal/ practiceRRehearsal/ practice
OOnsite checking
FFlight instruments
Which is central to a presentation?
� Speaker?
� Audience?� Audience?
� Text?
KNOWING YOUR AUDIENCE (1)
1. THE IMPORTANCE� Anticipating class atmosphere
� Know the do and don’t
Predict the class speed� Predict the class speed
KNOWING YOUR AUDIENCE (2)
2. INFORMATION MUST BE OBTAINED
� Audiences’ background
� Audiences’ experience� Audiences’ experience
� Audiences’ character
� Learning ability
� Learning preferences
KNOWING YOUR AUDIENCE (3)
3. HOW TO GATHER THE INFORMATION?
� Personal data
� Information from the superior� Information from the superior
� Pre class talk
� Class observation
SELF-REFLECTION
� How will I apply theories I learnt in the classroom?
Nothing is more terrible than activity without insight. - Thomas Calyle, Scottish essayist and historian
MODULE 6ORGANIZING YOUR SESSION
STRUCTURE OF A SESSION
� Introduction
�Body�Body
�Conclusion
�Transitions (verbal markers)
Level of Attention Paid By A Typical Audience During A Speech
50
60
70
80
90
0
10
20
30
40
50
Introduction Body Conclusion
What We Can Conclude
� Introductions and conclusions are very important
� Principle of Primacy and Recency� Principle of Primacy and Recency
� Key message to be mentioned at introduction & conclusion
� Body of speech needs attention grabbers
Duration of Each Section
Introduction 10 – 20%
Body 60 – 80%Body 60 – 80%
Conclusion 10 - 20%
As percentage of total length of speech
Introduction
� Functions of an introduction� To grab positive interest
� To establish credibility
� To preview main ideas
To give audience a reason to continue � To give audience a reason to continue listening (WIIFM)
� To tell audience objectives of the speech
� Establish a time frame
Introduction
� Introduce with GrACE!
�Greeting�Greeting
�Attention Grabber
�Content outline & Credibility
�Elaborate on what’s next
Conclusion
� Functions
� Provide closure
� Summarise main points� Summarise main points
� Appeal for action
� Inspire
� Answer questions & handle objections
CONCLUDE THE SESSION
1. Summarize main points
2. Reconfirm the benefits of the training
3. Get participants’ commitments3. Get participants’ commitments
4. Inspire
5. Final Greeting
Organising the Body of the Speech
� P-R-E-P formula
� Point (introduction)
Reason� Reason
� Example / Evidence
� Point (conclusion)
Organising the Body of the Speech
� Problem – Solution - ActionProblem
Solution
Action
Organising the Body of the Speech
� See – Saw structureDisadvantages
Advantages
Conclusion
Organising the Body of the Speech
� Chronological Order
Present
Past Future
ADAPTIVE LECTURETBrief
Explanation
Point
Example/
Illustration
Trainees’
Comment
Practice
Frase Transisi
FUNCTION� To prepare participant for
next topic
To sell the next topic� To sell the next topic
� To get attention from participants
Frase Transisi
EXAMPLES� In the previous slide you saw …. Now
you will see ….
� Whereas in the last example we saw a decrease in ….. In this example you will decrease in ….. In this example you will see an increase in …..
� I’ve just shown you how all these problems were caused. Now I’d like to propose some solution to these problems.
� In addition to this factor …… there is also the issue of …….
GET/ MAINTAIN ATTENTION
1. Keep eye contact
2. Ask questions
3. Maintain vocal quality
4. Touch with humor
5. Tell the illustration/ real life example
6. Warming up
7. Stay in your stage
8. Pause regularly
9. Get them involved
HANDLING Q & A
1. Anticipate
2. Paraphrase
3. Treat a “why?” question like a “how?”
Direct response to entire group.4. Direct response to entire group.
5. Watch the person’s body language.
6. Give brief answer personally.
7. Redirect to participants.
8. Parking lot.Does that help?Does that help?
HANDLING DIFFICULT TRAINEES
1. DOMINANT� Respond concisely, continue
� Ignore, don’t response
TALK EACH OTHER2. TALK EACH OTHER� Talk to person beside him/her
� Pause/ stop
3. PASSIVE/ LOW ENTHUSIASM� Involve
� Give more attention & appreciation
� Use a lot of practice
SELF-REFLECTION
� How will I apply theories I learnt when I am facilitating a training?training?
Nothing is more terrible than activity without insight. - Thomas Calyle, Scottish essayist and historian
MODULE 7USING AUDIO/ VISUAL AIDS
TYPES OF AUDIO/VISUAL AIDS
1. LCD Projector
2. OH Projector
3. Flipchart
4. Video/ DVD 4. Video/ DVD
5. Simulation tools
6. Poster
7. Sample
8. Slide Projector
9. Music …...
BASIC PRINCIPLES
1. You are the best visual aid of all. Do not let your visual aids overshadow you the presenter!
2. To reinforce training impact.2. To reinforce training impact.
3. Understand the characteristics of each audio/visual aid.
4. Use visual aids professionally and appropriately
GENERAL TIPS� Don’t block the view.
� Check visibility form participant seat.
� Allow enough time for participant to take notes.
� Turn off when not in use.
� No spelling mistakes� No spelling mistakes
� Limit words, add up picture, color, graph, etc.
� Prepared for an emergency.
SELF-REFLECTION� How can I make use
of audio/ visual aids to strengthen my facilitation facilitation performance?
Nothing is more terrible than activity without insight. - Thomas Calyle, Scottish essayist and historian
MODULE 8ACTION PLAN
ACTION PLAN� When: ……………………………………
� What Event: …………………………..
� Practice Topics: ………………………
� Expected Outcomes: ………………….
� My Commitment: ……………………..
Final Conclusion
� There isn’t “one” perfect way
� Consider learning & teaching styles
� Be flexible & imaginative
� Evaluate & make changes
� Feedback….Feedback… Feedback—get it!
thanK yoU
The Ten Worst Human Fears (in the US)
1. Speaking before a group2. Heights3. Insects and bugs4. Financial problems4. Financial problems5. Deep water6. Sickness7. Death8. Flying9. Loneliness10. Dogs
STAND UPSTAND UP
SPEAK UP, AND
BE COUNTED
Playscript/ outline
� Greet participants (good morning, how are you? my assumption: everybody had teaching/ speaking experience; who has not?)
� Ice breaker: shake hand each other.
� Introduce myself
Ask participants to introduce themselves
Use surprise card; ask Use surprise card; ask
them what do they feelthem what do they feel
� Ask participants to introduce themselves
� Present the objectives
� Present the agenda
� Ask participant commitment (let them discuss first, then add up with slide show)
� Bridge to module 1: A person learns faster, better, more,
and more efficient by learning from other experience. it is
interesting to know your teaching/ speaking experience. Let us share.
Sell the benefitsSell the benefits
“Tell me and I'll forget;
show me and I may remember;
involve me and I'll understand."involve me and I'll understand."
Chinese Proverbs
Men are four:He who knows not and knows not he knows not, he is a fool - shun him;He who knows not and knows he knows not, he is simple - teach him;simple - teach him;He who knows and knows not he knows, he is asleep - wake him;He who knows and knows he knows, hi is wise -follow him!- Lady Burton
tujuan
ICEBREAKER & OPENERS
� memungkinkan peserta menjadi akrab
� mengatasi kemungkinan terhadap rasa � mengatasi kemungkinan terhadap rasa ketidakpastian / ragu-ragu
� membuat kelompok merasa relaks
� membangun momentum untuk tahap berikutnya
� membuat semua peserta terlibat
� terlalu banyak bicara
� sangat argumentatif
pemahaman & pengelolaan
PERILAKU peserta
� sangat argumentatif
� bicara menurut pandangannya sendiri
� sering terlambat
� malas bicara atau berpartisipasi
� bicara terlalu lama
� menantang ide / opini anda
� keluar dari topik bahasan
INTERUPSI
� Abaikan
� Beri respons dengan
� “NAKAL”
� Abaikan
� Menyapa / menegur
pemahaman & pengelolaan
PERILAKU peserta
Beri respons dengan bahasa tubuh
� Jawab dengan singkat
� Tanggapi secara asertif
� Jangan memberikan kesempatan untuk berdebat
Menyapa / menegur
� Gunakan humor
� Diam sebentar
� Someone Else (“Saya tidak membutuhkan pelatihan ini.”)
� Learned (“Apakah pendekatan anda sesuai dengan teori Bart’ ……..”)
� Reader (“Menurut buku edisi terakhir yang saya baca tentang hal ini ……..”)
pemahaman & pengelolaanpemahaman & pengelolaan
TIPE TIPE -- TIPE TIPE pesertapeserta
� Reader (“Menurut buku edisi terakhir yang saya baca tentang hal ini ……..”)
� Over The Hill (“Saya hanya ingin mengikuti pelatihan ini ketika masih muda.”)
� Me (“Jika anda dan yang lain terus bicara, bagaimana kalian mendengarkan saya[.”)
� Hide (“mungkin kalau saya tidak terlihat mencurigakan, anda tidak bertanya pada
saya.”)
� Conditional (“Saya mau belajar jika …………..”)
� Blue Eyes (“Saya mencoba berkonsentrasi, tetapi anda mengacaukan pikiran
saya.”)
� Vacation (“Sungguh menyenangkan bisa keluar kantor, bisa duduk-duduk santai ….”)
� Wow (“Berikan segala yang baik untuk saya. Saya percaya pada setiap kata anda.”)
Pemahaman & pengelolaanPemahaman & pengelolaan
TIPE TIPE -- TIPE TIPE pesertapeserta
� Critic (“Jika saya tidak berdebat mengenai ini, tidak ada yang tahu betapa cerdasnya saya.”)
� Smiley (“Anda tahu saya sedang belajar, sebab saya tersenyum dan mengangguk setiap kali anda melihat saya.”)
� Mask (“Anda mungkin merasa mengetahui diri saya, tetapi saya akan sangat bodoh jika membiarkan anda mengetahui siapa saya.”)
� Signed Up (“Saya datang kemari tanpa tujuan, saya hanya ditugaskan oleh kantor.”)
� Sub (“Jangan lihat saya. Saya hanya menggantikan rekan saya yang tidak bisa hadir.”)
� Belligerent (“Tidak seorang pun yang bisa mengajari secara lebih baik.”)
� Live and Let Live (“Tetaplah anda berdiri dan berbicara, dan saya akan duduk dan mendengarkan.”)
� We always (“Tetapi itu bukan cara yang selalu kami kerjakan.”)
Pemahaman & pengelolaanPemahaman & pengelolaan
TIPE TIPE -- TIPE TIPE pesertapeserta
� We always (“Tetapi itu bukan cara yang selalu kami kerjakan.”)
� I always (“Tetapi saya selalu berpikir bahwa anda seharusnya …….”)
� Last Time (“Tetapi trainer yang lalu mengatakan ……….”)
� Never 1 (“Secara teori itu sangat baik, tetapi tidak pernah berhasil dalam praktek”)
� Never 2 (“Itu adalah ide yang baik, tetapi boss saya tidak akan pernah menyetujui.”)
Visual Design Rules
1. 6X6
2. Red, green or yellow
3. Phrases3. Phrases
4. Less
5. Visual, sound
Visual Design Rules
6. Distract
7. Uniform
8. 18; 30-368. 18; 30-36
9. Fancy
10. 5You are the best visual aid of all. Do not let your
visual aids overshadow you the presenter!
Can you improve this visual?� We seldom realise it, but a lot of our emotions are shownthrough our voices. We should try to have a good voice overthe phone when speaking to our customers. Studies haveshown that customers are more satisfied if they wereattended to by an officer with a friendly voice than onewith an unfriendly tone, REGARDLESS of outcome!
� We wouldn’t want to lose an existing customer, as 80% of� We wouldn’t want to lose an existing customer, as 80% ofour business comes from 20% of our existing customerbase. It is also 3 times more costly to attract newcustomers than it is to retain an existing one.
� A tired sounding voice or monotonous tone over the phone mayshow that you and your company are just too tired or fed up tohandle the caller’s problems. An impatient tone that cuts thecustomer off may show that you have no time to deal with the caller.An improper greeting could show to the customer that you or your
company are not professional enough.
Presenting Technical Information
Singapore’s Economic Status, 2003
Expected GDP for the year was $500 billion.
GDP so far, up to September is $360 billion.
Expected number of jobs in the market was
56,000. However, there have been 30,000
jobs taken up as at September.
Shortfall Expected in GDP and Jobs
360
500
400
450
500 56,000
50,000
60,000
Suggested representation
0
50
100
150
200
250
300
350
GDP
Jan - Sep
Expected
30,000
0
10,000
20,000
30,000
40,000
Number of jobs
Jan - Sep
Expected
Singapore Economy 2003
Heavy industry 25%
Light industry 21%
Construction 16%Construction 16%
Services 8%
Business services 4%
Manufacturing 18%
Hospitality 5%
Education services 3%
Education
3%
Hospitality
5%
Manufacturing
18%
Heavy industry
25%
Suggested representation
Business
4%
Services
8% Construction
16%
Light industry
21%
Sales over the last 5 years
� Sales in 2000 was US$200 million
� In 2001, it was US$195 million
� Sales turnover was US250 million in 2002� Sales turnover was US250 million in 2002
� 2003, US$230 million
� 2004, sales was US$260 million
� We expect an upward trend for 2005
Suggested RepresentationSales expected to go up in 2005
200 195
250230
260
200
250
300
S$ M
illi
on
s
200 195
0
50
100
150
200
2000 2001 2002 2003 2004
Year
S$ M
illi
on
s
Facilitation Skills
Content
BRIDGE
Attending
Observing Listening
Questioning
Facilitation Skills are the bridge
between the content and learners
Content Learners
Four Basic Skills
Attending Skills/Behaviors
1. Face the learners.
� Four attending behaviors to consider:
2. Maintain appropriate eye contact.
3. Move toward the learners.
4. Avoid distracting behaviors.
Observation Skills Steps
STEP 3
STEP 2Take appropriate Take appropriate
action.action.
STEP 1
Look at person’s face, body position, and body
movements.
Try to determine the person’s feelings.
Listening Skills
1. Listening to the words being expressed.
� Listening involves two key steps:
2. Paraphrasing what was said to
demonstrate understanding.
1. Internal distractions.
� Two major roadblocks:
Step 1: Listen to the Words
2. External distractions.
Step 2: Paraphrasing
� Requires verbal interaction, either to...
1. Get additional information.1. Get additional information.
2. Verify what you think was said.
Questioning Skills
Asking questions.
� There are three skills associated with the questioning process:
1. Asking questions.
2. Handling answers to questions.
3. Responding to questions.
Questioning Skills: Asking Questions
1. Two Basic Types:
- Closed
- Open- Open
2. Phrasing: See Guidelines for Phrasing…
3. Directing:
- Group
- Individual
Questioning Skills: Handling Answers
Maximum learning
requires
maximum participation.
(See Tips for Handling Answers)
Questioning Skills: Responding to Questions
1. Provide the answer yourself.
� Three acceptable ways to respond:
1. Provide the answer yourself.
2. Redirect the question to a learner.
3. Defer the question.
(See Responding to Questions)
Characteristics of Adult Learners
� Impatient learners, urgency
� Definite needs, several goals
� Need quick success� Need quick success
� Have experience to share
� Fearful of embarrassment
� Easily frustrated
Time to Exercise!Time to Exercise!
Perc
eption
continuum
Perc
eption
continuum
KOLB LEARNING CYCLE
ReflectiveReflective
ConcreteExperience
(Feeling)
ConcreteExperience
(Feeling)
ActiveActiveProcessing continuumProcessing continuum
Perc
eption
continuum
Perc
eption
continuum
ReflectiveObservation(Watching)
ReflectiveObservation(Watching)
AbstractConceptualization
(Thinking)
AbstractConceptualization
(Thinking)
ActiveExperimentation
(Doing)
ActiveExperimentation
(Doing)
Stages of Learning Cycle� Concrete Experience
� Learning by FEELING
� learning from specific experiences
� Relating to people; sensitivity to feelings and people
� Reflective Observation� Learning by WATCHING
� Careful observation before judgment
Viewing from different perspective; searching for meaning� Viewing from different perspective; searching for meaning
� Abstract Conceptualization� Learning by THINKING
� Logical analysis of ideas
� Systematic planning; intellectual understanding of situation
� Active Experimentation� Learning by DOING
� Ability to get things done
� Risk taking, influence people through action
Concrete Experience
� Laboratories
�Observations
� Text Readings
� Films/Videos
� Readings
� Problem Sets� Text Readings
� Simulations/Games
� Field Work
� Problem Sets
� Examples
Reflective Observation
� Logs
� Journals
� Discussion
� Thought Questions
� Rhetorical Questions
� E-Mail List Serves� Discussion
� Brainstorming
� E-Mail List Serves
�On Line Discussion Forums
Abstract Conceptualization
� Lecture
� Papers
�Model Building
� Projects
� Analogies
�Model Building
Active Experimentation
� Simulations
� Case Studies
� Laboratories
� Field work
� Projects
� Homework� Laboratories � Homework
Logical cReative
•Speech
•Calculations
•Reading
•Writing
•Naming
•Ordering
•Sequencing
•Critique
•Evaluation
•Emotions
•Recognition
•Comprehension
•Abstract perception
•Spatial abilities
•Facial expressions
•Intuition
•Images
•color
LEFT & RIGHT BRAIN STIMULATION
�Combine analytical practice with creative and creative and expressive activity.
MINDSET CHALLENGE
Cognitive dissonance
Accept & change vs objection
Use WIIFT (What’s In It For Use WIIFT (What’s In It For Them?)
DELIVERY METHODSK A A C PSS I P S P A K R
Case Study 4 5 1 5 1 4
Lecture 8 7 7 8 7 3
Games 5 4 2 3 2 7
Film 6 6 8 6 4 5
Role Play 2 2 3 1 3 6
KA: Knowledge AcquisitionKA: Knowledge AcquisitionAC: Attitude ChangeAC: Attitude ChangePSS: Problem Solving SkillsPSS: Problem Solving Skills
IPS: Interpersonal SkillsIPS: Interpersonal SkillsPA: Participant AcceptancePA: Participant AcceptanceKR: Knowledge RetentionKR: Knowledge Retention
THE OPENING
1. Enthusiastic
2. Greeting
3. Ice breaking
4. Introduce yourself and ask participants to do so (learn something about them)
5. Explain the objective & agenda
6. Sell training benefits
7. Ask participants’ commitment creatively
Overview Of Speech Structure
INTRODUCTION
Point1 Point2,3
Reason Reason
Example (or Evidence)Example
Point1 Point2,3
CONCLUSION
COMMENTING/ RESPONDING
S E BSStrengthStrength
EEvidenceEvidence
BBenefitBenefit
People will retain
� 10% of what they Read
� 20% of what they Hear
� 30% of what they See� 30% of what they See
� 50% of what they See and Hear
� 70% of what they Say
� 90% of what they Do