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1 © 2012TOCICO. All rights reserved. TOCICO 2012 Conference The path to improve the flow of goods in Retail. Based on life implementations within 5 FMCG chains Presented By: Darius Radkevicius Date: 12.05. 2012

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Retail, distribution and production. What’s differentiate Retail from others two? - The Ocean of data. Many locations with thousands SKU. Where to focus? What is system constraint? A: The Data (information) flow! How to exploit it? A: To clean mistakes from the system and to make data reliable. If not, you’ll allow to run the Random Chaos mechanism in the very roots of the system. How to subordinate? A: Through automated POOGI (Process of ongoing improvement) mechanism. And to implement POOGI mechanism is more important than DBM (Dynamic Buffer Management) formula. BUT to implement POOGI is a “mission impossible” without proper IT solutions. This solution must enable automated collection of information about the every single “quanta” of behavior. How to implement auto POOGI? How to collect skills and competences for that? I will share our Goodstream experiences during TOCICO presentation in Chicago 2012.

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Page 1: TOC for Retail based on 5 business cases 05.06.pptx

1 © 2012TOCICO. All rights reserved.

TOCICO 2012 Conference

The path to improve the flow of goods in Retail.

Based on life implementations within 5 FMCG chains

Presented By: Darius Radkevicius Date: 12.05. 2012

Page 2: TOC for Retail based on 5 business cases 05.06.pptx

2 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

The great minds argue

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3 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

“I am convinced that He (God) does not throw dice” - Albert Einstein

Democritus 460-370 BC Euclid 323 - 283 BC Isaac Newton 1642 – 1727 Albert Einstein 1879 - 1955

Theory of Relativity. Cause – effect. Deterministic philosophy.

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4 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Really ???

Page 5: TOC for Retail based on 5 business cases 05.06.pptx

5 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

“The mechanism of evolution is based on throwing dice” - Stephen Hawking

Quantum physics. Random events. Casino Perpetuum philosophy.

Laozi 5th- 4th BC Niels Bohr 1885 - 1962 Werner Heisenberg 1901 – 1976 Stephen Hawking 1942 -

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6 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Wise minds know that there is no one truth and both sides are right

QChaos

Fractal

But for the educational goals, new knowledge tends to oppose the old.

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7 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Insights about Retail

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8 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

First step: Identify The clients who come to buy are the main constraint of the system.

Page 9: TOC for Retail based on 5 business cases 05.06.pptx

9 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Second step: Exploit The right inventory in the right place at the right time.

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10 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Third step: Subordinate

1.To have the right inventory you need to establish the procedure of getting the data of daily sales from the selling point and replenishing in accordance.

2. DBM will help you to achieve better financial result than forecast.

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11 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

What insights keep silent?

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12 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Up to Kurt Gödel’s “Incompleteness of logic”

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13 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

All systems depend on something outside the system. K. Gödel

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14 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Two philosophical view on system improvements

Deterministic or Random

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15 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

“ T h e b u s i n e s s -school gurus tend to underplay the luck, presumably because the power of chance undermines the rules they teach you.”

Richard Branson:

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16 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Consumer is final or Global constraint. What is Local constraint?

Deterministic: “Shelf space is usually the shop’s constraint for better availability. A significant amount of the constraint is captured by merchandise that were ordered according to an overly optimistic forecast.” (STT 2:1) Random: Local constraint may be the location of the store. (The main rule for Retail: Location! Location! Location!)

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17 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference II step:

Exploiting the system’s constraint is done by either: 1)Deterministic: having the right inventory in the right place at the right time (Insight). That is, work with specific existing SKU (STT 3.1.3) 2)Random: continuous introduction of new products to meet changing demand over time, preferences, the influence of fashion and advertising. That is, work with an assortment.

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18 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Shelf space or physical constraint

Deterministic: To establish procedure of getting from sales point the data of its daily sales and replenishing in accordance.

Random: To have proper visual display in quantity and in the right place (merchandising).

Page 19: TOC for Retail based on 5 business cases 05.06.pptx

19 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

The possible wise decision: to connect SM (space management) with DBM

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20 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Logical conclusion after step 3 “subordinate everything else to the above decision” by TOC:

(slide 10)

If you convince the client to provide daily data and configure the

DBM, then you as a consultant will help the client to collect the low

hanging fruits.

Is it really enough?

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21 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Neither in the STT nor in the Insight the DATA was not mentioned, just building DBM!

Perhaps there is a hidden assumption that retailers have good enough data, because without them, at such scale, it is not p o s s i b l e t o c o n t r o l stores. Do you remember K. Gödel?

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22 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Is it possible to operate in Retail without a reliable data?

Deterministic: No, because the data is Necessary condition!

Random: Yes, if Stores do orders on an "As I see it I sing”, and shops located in a prime location.

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23 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Is it possible to achieve in Retail an improvement of financial performance without having reliable

data?

Deterministic: No, because the data is Necessary condition!

Random: Yes, if fortune smiles to stores and they are lucky, and quickly introduce popular new items.

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24 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Determin is t ic : No , because the data is Necessary condition for the correct Buffer calculation.

Random: Yes, if you're lucky - both in data and their exchange the quantity of error is small.

Is it possible to achieve an improvement of financial performance from the implementation of DBM

without having reliable data?

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25 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Our conclusion

Very often for getting

effectiveness from the

implementation of TOC projects for Retail, the constraint is

Information flow.

Page 26: TOC for Retail based on 5 business cases 05.06.pptx

26 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Funnel of constraints

Globally: on the market level - Consumer

Locally: on the Store level - Shelf space

On project: for receiving a prize from DBM implementation (improving bottom-line) - Flow of information

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27 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Flow of information is possible to divide in two groups

D e t e r m i n i s t i c : T h e process of exchanging data and accuracy of the data (a reflection of the internal environment).

Random: Information on new products and offers f r o m s u p p l i e r s ( a reflection of the external environment).

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28 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

1. Flow of information. In a business company, this is akin to the human nervous system. It relays market needs and the success achieved in serving clients. 2. Flow of goods and services. In a company, this is akin to the circulatory system. Flowing blood, satiated with nutrients, covers the entire supply and production process, from the acquisition of raw materials to the delivery of production. 3. Flow of money. This is akin to the respiratory system. It supplies the entire organism with oxygen. If there is no money in a company, there won’t be anything else either.

Meanwhile every business organization has the following three main flows

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29 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

1.  Goods are stolen; 2.  Employees make mistakes

when entering data; 3.  Suppliers are changing the

minimum package. Note: The correct order should be rounded up to min packing (do not confuse with MOQ, or EOQ)

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30 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Daily symptoms

1.  Employees do not trust the data or order formula;

2.  Automatic order are often corrected manually;

3.  Data have negative balances (where the system allows).

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31 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Symptoms from H. Baptista presentation - TOCICO 2010

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32 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Conclusion: The daily data in IT system and the real data in the store do not match each other to a greater or lesser

degree.

1.  If erroneous information flow, then flow of goods can not be correct. 2.  In the Retail every day you need to take decisions on thousands of SKU, therefore to adjust the flow of information for effective ordering, the automated order management - Necessary condition.

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33 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

How to calculate the correct order, if the data are not reliable?

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34 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

To implement TOC in Retail, i.e. cause–effect approach and to centralize the decision-making process, like ordering, you must to make data reliable. If not, you’re allowing to run the Random Chaos mechanism in the very roots of the system.

Chaos theory says that behavior of complex dynamical systems are highly sensitive to initial conditions. Small differences in initial conditions yield widely d i v e r g i n g o u t c o m e s . T h e deterministic nature of these systems does not make them predictable.

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35 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference First solution

The system must check the quality of the data exchange process: 1.  Whether the data exchanged on time? 2.  Exchanged in whole scope? 3.  Is there double lines? (Failure in IT systems integration?) 4.  Is there are no errors in completing the required parameters in

the product card? (if the all required fields are filled (especially important for new products))

For these purposes, in the system has been introduced systematic operational reports.

1 solutionЕксплоатировать,

значит, чтобы не ходили не нужные данные. Т.к. обработка данных требует времени

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

9:1121111:1Set up quality control of data

exchangeThe system must check the quality of the data exchange process:

1. whether the data exchanged during the time?

2. exchanged in whole?

3. Is there double line?

4. there are no errors in completing the required parameters in the commercial card?• For these purposes, the system was introduced systematic operational reports.

36Monday, April 30, 12

Page 36: TOC for Retail based on 5 business cases 05.06.pptx

36 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

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37 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Our Example: Data availability on time

warehous code

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Data not come

Data on time

Data comes with delay the

same day

Data delay 1 day

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dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti7 18 10 0366 Duomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti 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laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti5 22 7 1209 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti8 21 5 1222 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negauti3 24 7 1

99999 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negauti4 26 4 1351 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti8 19 7 1489 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti kitą dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti8 22 4 1229 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti8 20 6 1302 Duomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti8 20 7 0110 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negautiDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti8 21 6 0140 Duomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti11 19 5 0358 Duomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti12 18 5 0405 Duomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negauti6 22 7 0401 Duomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti7 19 9 0425 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti13 17 5 0441 Duomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti11 17 7 0442 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti5 22 7 1443 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti9 21 5 0444 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti9 20 5 1449 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys gauti kitą dienąDuomenys negautiDuomenys negautiDuomenys gauti laikuDuomenys negauti8 21 5 1456 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti8 21 6 0461 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negautiDuomenys negautiDuomenys negauti10 19 5 1485 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti kitą dienąDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti6 21 7 1491 Duomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti8 23 4 0493 Duomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti laikuDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys gauti laikuDuomenys negautiDuomenys gauti laikuDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys gauti laikuDuomenys negautiDuomenys negautiDuomenys negautiDuomenys gauti pavėluotai tą pačią dienąDuomenys negautiDuomenys negauti7 21 7 0

Page 38: TOC for Retail based on 5 business cases 05.06.pptx

38 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Our Example: are there double lines?

Page 39: TOC for Retail based on 5 business cases 05.06.pptx

39 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Our Example: are there errors in completing the required parameters ?

Page 40: TOC for Retail based on 5 business cases 05.06.pptx

40 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

The paradox is that while the firm does not upload the data to a third party, such as us, to find an internal programming error is almost impossible.

Next, we must do Sifting Information Out of the Data Ocean, which is often at that age, as the company itself,

and contains all the vestiges of the past.

Page 41: TOC for Retail based on 5 business cases 05.06.pptx

41 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference 2 solution

The system should check the quality of data: 1.  Is there a negative balance? 2.  The discrepancy between the daily and weekly data? 3.  Does it happen so that a regularly selling product is no longer sold? 4.  Does it happens so that the level of sold product is always the same? 5.  Late posting - does it happen so that employees enter data of today tomorrow?

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting8:1121111:1Set up quality control of data

2 solution

The system should be checkedquality of data:

1. Is there a negative balance?2. The discrepancy between the daily weekly data

3. Не остановилась ли продажа регулярно продоваемого товара?

4. Не продается ли товар всегда до того же уровня?

40Monday, April 30, 12

Page 42: TOC for Retail based on 5 business cases 05.06.pptx

42 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Example: The discrepancy between the daily and weekly data

Page 43: TOC for Retail based on 5 business cases 05.06.pptx

43 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Report on negative balance:

Page 44: TOC for Retail based on 5 business cases 05.06.pptx

44 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

The first task – it’s necessary to establish reliable internal info flow from every point of sale / storage  1.  Sales (define what goes into

the sales data, and that there are no such as refunds or displacements);

2.  Inventory (in the remnants there should be no "unconditional products”);

3.  Arrival (in arrivals make sure they are real arrivals not "an order”);

4.  etc.

Page 45: TOC for Retail based on 5 business cases 05.06.pptx

45 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

In the clients IT system, often there are no data a v a i l a b l e o n s u c h product characteristics as: 1. Min sales quantity; 2. Min quantity in the package; 3. Min transportation quantity; 4. Shelf life; 5. etc.

Page 46: TOC for Retail based on 5 business cases 05.06.pptx

46 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Third task - to fill the information system with data describing the product at a particular point of

sales / storage

1.  SKU activity (activity in a particular point of sales);

2.  Orders scheduling; 3.  A visual representation

(layout); 4.  Supplier (one or more who

supply goods to a certain point);

5.  Type of product ordering – replenishment (MTS) or order one time (MTO);

6.  Etc.

Page 47: TOC for Retail based on 5 business cases 05.06.pptx

47 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting8:1121111:1Set up quality control of data

2 solution

The system should be checkedquality of data:

1. Is there a negative balance?2. The discrepancy between the daily weekly data

3. Не остановилась ли продажа регулярно продоваемого товара?

4. Не продается ли товар всегда до того же уровня?

40Monday, April 30, 12

Page 48: TOC for Retail based on 5 business cases 05.06.pptx

48 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Method

1. Every morning spot stocktaking (for the elimination of the "minus" residues, residues of stolen goods, etc.)

2. Introducing the motivation for the shops staff for the timely posting and reporting for process control.

3. Introducing of procedures for "closing" the trading day (to prevent retroactive change of the data correction in the system).

Page 49: TOC for Retail based on 5 business cases 05.06.pptx

49 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

As soon as the right data exchange being established, it may seem that the work is almost

done? It remains to set up DBM :)

Page 50: TOC for Retail based on 5 business cases 05.06.pptx

50 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

1. Yes, if you are focused on IT consulting how to program DBM within the client system. An IT systems for different

clients are different.

2. No, if you counsel on system management solutions and you are targeting to improve overall financial performance

of the firm.

Page 51: TOC for Retail based on 5 business cases 05.06.pptx

51 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Good systematic solution built for "Buy in" should give the three winnings

1. To remove the work from a specialist at a technical level so that he/she would not resist to changes;

2. To improve the process, so it should be easier to manage;

3. To provide financial benefits.

Page 52: TOC for Retail based on 5 business cases 05.06.pptx

52 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

3 solution Part 1 To remove the technical work:

Set up an automated ordering application

Page 53: TOC for Retail based on 5 business cases 05.06.pptx

53 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting8:1121111:1Set up quality control of data

2 solution

The system should be checkedquality of data:

1. Is there a negative balance?2. The discrepancy between the daily weekly data

3. Не остановилась ли продажа регулярно продоваемого товара?

4. Не продается ли товар всегда до того же уровня?

40Monday, April 30, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up an

automated ordering

application

7:11211:1

3 solution To remove the technical work:

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:112111:1

9:1121111:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting7:1121111:1

Set up an automated ordering

application

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting?

5:112:15:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingBuffer

management system

5:112:1

Monday, May 7, 12

3 solution Part 1 To remove the technical work

Page 54: TOC for Retail based on 5 business cases 05.06.pptx

54 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Assumption: DBM formula is enough to pick the low hanging fruits that are in the hands of employees. 1.  Yes, if we are focused on IT consulting how to program the DBM within client

system. However all different clients have different systems!

2. No, if we are building an auto ordering system, to remove all the technical work on ordering from office staff. Why?

а) Retailers need a systematic solution for all products, not only for the trolley.

b) DBM works only with 10-15% of SKU, but must be ordered everything.

с) DBM itself does not work with a particular product, but with the goods having specific properties. And those properties are varying with time.

Page 55: TOC for Retail based on 5 business cases 05.06.pptx

55 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

Specific properties that needed for DBM:

1.  Delivery at least once in 2 weeks;

2.  Consumption at least once in 2 weeks;

3.  No short term promo activities;

4.  The life cycle of the product more than 21 days (or at least 5 periods of replenishment);

5. ?

Page 56: TOC for Retail based on 5 business cases 05.06.pptx

56 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

56

To build a system solution for auto ordering you need to have up to ten formulas, depending on the

specialization of the Retail

1. Replenishment up to requirement of merchandising; 2. Long term of supply (delivery less than once in 2 weeks) 3. Consumption less than once in 2 weeks 4. Fresh products (Life cycle up to 21 days) 5. Super Fresh products (Life cycle up to 7 days) 6. Promo actions on item 7. Seasonal products 8. Weekend products

Page 57: TOC for Retail based on 5 business cases 05.06.pptx

57 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting8:1121111:1Set up quality control of data

2 solution

The system should be checkedquality of data:

1. Is there a negative balance?2. The discrepancy between the daily weekly data

3. Не остановилась ли продажа регулярно продоваемого товара?

4. Не продается ли товар всегда до того же уровня?

40Monday, April 30, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up an

automated ordering

application

7:11211:1

3 solution To remove the technical work:

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:112111:1

9:1121111:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting7:1121111:1

Set up an automated ordering

application

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting?

5:112:15:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingBuffer

management system

5:112:1

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

9:15:1Set up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:14:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingTo implement auto ordering

application

7:13:1

4 solution

To remove the technical work:

Set up an automated ordering

application

Adjusting formulas for

different types of product families

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingReplenishment up to requirement of

merchandising

6:1123:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

Promo action on item

6:1123:7

Long term supply(delivery less than once in 2 weeks)

6:1123:2

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting6:1123:3

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingFresh products

(Life cycle up to 21 days)

6:1123:4 6:1123:6 Consumption less

than once in 2 weeks

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSuper Fresh products (Life

cycle up to 7 days)

6:1123:5

Seasonal product

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting6:1123:8

Weekend product

5:112:1 5:112:3

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up an

automated ordering

application

7:11211:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:112111:1

9:1121111:1

5:112:2

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingAdjusting formulas for

different types of product families

5:112:3

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

9:15:1Set up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:14:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingTo implement auto ordering

application

7:13:1

4 solution

To remove the technical work:

Set up an automated ordering

application

Adjusting formulas for

different types of product families

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingReplenishment up to requirement of

merchandising

6:1123:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

Promo action on item

6:1123:7

Long term supply(delivery less than once in 2 weeks)

6:1123:2

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting6:1123:3

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingFresh products

(Life cycle up to 21 days)

6:1123:4 6:1123:6 Consumption less

than once in 2 weeks

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSuper Fresh products (Life

cycle up to 7 days)

6:1123:5

Seasonal product

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting6:1123:8

Weekend product

5:112:1 5:112:3

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up an

automated ordering

application

7:11211:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:112111:1

9:1121111:1

5:112:2

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingAdjusting formulas for

different types of product families

5:112:3

Monday, May 7, 12

3 solution Part 2 To remove the technical work

Page 58: TOC for Retail based on 5 business cases 05.06.pptx

58 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

All done? The earth was created, is it time for spa break?

Page 59: TOC for Retail based on 5 business cases 05.06.pptx

59 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

59

We are not dealing with a closed system where everything is under our control, but with open system which is in a

continuous whirl of events.

•  Every minute different employees and different circumstances across the supply chain affect the flow of products: forgot to order, data are not received, data were not entered in to the system on time, made a mistake when entering data, ordered more than needed, a supplier did mistake in order, the goods are not delivered, delivered less, late delivery, promo campaign announced, someone stole the goods from the shelves, the formula used for calculating the order is not appropriate for specific group of goods, the holidays and etc. That is, each quantum at any moment can affect the flow of products both positively and negatively.

•  Employees tend to look for causes for lack of product or its surplus in the formula than in the outside world. There is a prevailing assumption that the formula is easier to correct than to influence the cause.

Page 60: TOC for Retail based on 5 business cases 05.06.pptx

60 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

4 solution – POOGI Even more important than the formula. For the time being, you can work

with formulas, which already have the client.

1.  It is a “mission impossible” to built a measurement system for POOGI in retail without proper IT solutions. This solution must enable automated collection of information about the every single “quanta” of behavior. 2.  P O O G I i s m e c h a n i s m t o SUBORDINATE everything else to the above decision. 3.  Without POOGI the functional KPI doesn’t allow managers to interpret the same event equally.

5 solutionEven more important than the formula. For the time being, you can work with formulas, which already have the client

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting6:1121111:1

Set up an automated

POOGI

1.It is a “mission impossible” to built a measurement system POOGI in retail without proper IT solutions those enables automated collection of information about the every single “quanta” behavior.

2.POOGI is mechanism to SUBORDINATE everything else to the above decision on IT level and for restructuring processes.

3.All the more the functional KPI system is not allows managers to interpret the same event equally.

Wednesday, May 2, 12

Page 61: TOC for Retail based on 5 business cases 05.06.pptx

61 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

4 solution - POOGI Improve the management process, i.e. should be

easier to manage

Page 62: TOC for Retail based on 5 business cases 05.06.pptx

62 © 2012 TOCICO. All rights reserved.

TOCICO 2012 Conference

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

5:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting9:1121111:1

Set up quality control of data

exchange

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up an

automated ordering

application

7:11211:1

3 solution To remove the technical work:

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:112111:1

9:1121111:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting7:1121111:1

Set up an automated ordering

application

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting?

5:112:15:112:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingBuffer

management system

5:112:1

Monday, May 7, 12

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

9:15:1Set up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:14:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingTo implement auto ordering

application

7:13:1

4 solution

To remove the technical work:

Set up an automated ordering

application

Adjusting formulas for

different types of product families

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingReplenishment up to requirement of

merchandising

6:1123:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting

Promo action on item

6:1123:7

Long term supply(delivery less than once in 2 weeks)

6:1123:2

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting6:1123:3

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingFresh products

(Life cycle up to 21 days)

6:1123:4 6:1123:6 Consumption less

than once in 2 weeks

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSuper Fresh products (Life

cycle up to 7 days)

6:1123:5

Seasonal product

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting6:1123:8

Weekend product

5:112:1 5:112:3

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up an

automated ordering

application

7:11211:1

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality

control of data exchange

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingSet up quality control of data

8:112111:1

9:1121111:1

5:112:2

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2ExpeditingAdjusting formulas for

different types of product families

5:112:3

Monday, May 7, 12

5 solutionEven more important than the formula. For the time being, you can work with formulas, which already have the client

1Viable Vision

Retailer S&TRetailer S&T

Viable Vision

2:1Availability Competitive edge

Base Growth

3:1:1Ensure

Build3:1:3

Improve TPS 3:1:2

Protect and

Sustain Build

Existing SKUAvailability

p(Product Portfolio)

Improve Inventory Turns

4:11:3Dealing with

suppliers

4:11:2Keeping correct inventory levels

4:11:1Internal pull distribution

5:12:35:12:1 5:12:2 5:12:3Adjusting for peak demand

5:12:1Buffer

managementsystem

5:12:2Expediting6:1121111:1

Set up an automated

POOGI

1.It is a “mission impossible” to built a measurement system POOGI in retail without proper IT solutions those enables automated collection of information about the every single “quanta” behavior.

2.POOGI is mechanism to SUBORDINATE everything else to the above decision on IT level and for restructuring processes.

3.All the more the functional KPI system is not allows managers to interpret the same event equally.

Wednesday, May 2, 12

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Automatic POOGI algorithm is build through operating measurements of LostSales and

OverStock

• What gives automated POOGI: −  Eliminates disputes, where decision has

given effect on the results; −  Objectively shows the cases where the

mechanism of formulas can not cope; −  Eliminates disputes, when the Retailer is

ready to start negotiation with the supplier about partnership. Otherwise, he need to take time to improve internal processes; −  Objectively provides data for the Win-Win

negotiations with suppliers and logistics partners to improve the reliability of their work.

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Automatic POOGI algorithm is build through

operating measurements LS and OS

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But here is a loop .. to have auto POOGI, you need to have formulas (like OverStock)

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Solution N.5 should provide a financial benefits.

Replenishment  Priority  Iden2fica2on  

6:1311:1  Global  Fast,  Regulars,  Slow  Movers  Iden2fica2ons  

5:131:1  Focusing  on  Customers  

6:1311:2  Local  Fast,  Regulars,  Slow  Movers  Iden2fica2ons  

5:131:2  Focusing  on  a  Company  

6:1312:1  Throughput  Movers  Iden2fica2ons  

6:1312:2  Top  Movers  Iden2fica2ons          

6:1312:2  Core  Movers  Iden2fica2ons          

6:1311:2  Local/Global  NON  Movers  Iden2fica2ons  

Assortment  exchange  mechanism    

NON,  OUT  movers  sales  

5:132:1  Exchange  rules  by  Categories  

5:132:1  Suppliers  Nego2a2ons  Process  

5:132:1  New  movers  tes2ng  mechanism  

N o n m o v e r s ( g l o b a l a n d local) are first candidates for exchange. Local slow movers are under precise view.

Focus only on Frequency (Fast) is not enough, you need also to focus and on Throughput (Thr) & Sales (Top). To have real focus use

CoreMovers = FastM+ThrM +TopM

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67

Last but not least – solution N.6:

Accurate analytical reports makes possible to consult for any person who has ability of logical thinking.

Goodstream team decided to build services for consultants, because experienced consultants are constraints in projects!

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Example  (Reports)  

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Sales versus Product groups

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Lost Sales versus Product Groups

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Overstock versus Supplier

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Supply DDP

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Funnel of constraints

Globally: on the market level – Consumer; Locally: on the Store level - Shelf space; Globally in the Retail project: prize for implementing DMB - Flow of information;

Locally in the Retail project: an experienced Consultant.

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Final conclusion - Random side can’t be ignored!

• As well as irrational or alogos. From chaos theory we know that small, random changes in the environment lead to unpredictable consequences.

• The question is on a different plane - how to connect the two sides - rational and irrational, logos and alogos?

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You can’t require that the entire management was focused on your project until you’ll put things in order (from 3 to 6

months), so that the company

1.  Does not open new stores; 2.  Is not engaged in promotional activity with the products;

3.  Does not introduce new products and new suppliers; 4.  Does not change layout;

5.  Does not change the pricing policy.

It’s dangerous, because until we’ll clean up the data, fortune can turn away from the company. (..small, random changes in the environment can lead to unpredictable consequences..)

At what level of intensity such activities must be conducted? On the same as it was before starting our project.

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Business, as our life, depend on both - deterministic and random sides :)

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GoodStream achievements

Changes  during  project  

Number of shops Increase From 26 to 170% Turnover Increase From 31 to 73% Lost Sales (approximately 15% of Retail turnover for Non food and 7% for Food)

Decrease 40 – 53%

Overstock (approximately 25% of overall Retail inventory for Non food and 18% Food)

Decrease 11 - 35%

Duration of the projects   12 month Time to results   From 3 to 7 months

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78

 

Consulting projects

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Observer Traveler Author - “God, Quantum physics,

Organizational structure and Management style”

+ 370 698 41 027 (Lithuania)

[email protected] www.god-physics-management.com

44

Darius Radkevicius