today’s schools and students need tomorrow’s cybersecurity · product launched in 2009 200+...
TRANSCRIPT
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Today’s schools and students need tomorrow’s cybersecurity
How Boston Public Schools built an RFP for CIPA content filtering
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Today’s Speaker
Geri Conley Network Security Coordinator
Boston Public Schools
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• Birthplace of public education in America:
• First public school (1635); oldest school system (founded in 1647)
• 120 schools with approximately 57,000 students and 11,000 staff
• Always assessing new technologies and best practices in efforts
for continual improvement
About Boston Public Schools (BPS)
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Growing issues with incumbent content filtering vendor
• Product hadn’t kept up with the market or BPS’s needs
• Controlling social media use (e.g. YouTube) and P2P file sharing
(e.g. BitTorrent on SSL) was a problem
• Equipment upgrade was needed, but testing revealed issues:
• Using WCCP & BPS network, could not meet need for
authentication to AD
• Complicated & difficult to create custom block pages
• Hard to streamline handling of teachers’ content review requests
• System management issues exacerbated by poor quality
tech support
BPS’ Situation
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Incumbent vendor had become ‘fatigued’
• Multiple ownership changes
• Revolving door w/ account managers
• Tech support guidelines changed and moved to area with inexperienced
technical support
• Shifted focus away from K-12 market
BPS’ Situation (con’t)
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• When content filtering solution contract came up for renewal, IT staff
decided it was time for full assessment & review
• Started process by doing its homework, researched vendors & solutions:
• Checked their websites, online reviews, customer ratings, etc.
• Reviewed reports from analysts & market researchers
• Reached out for input from peers & contacts in other systems
A Fresh Look at Vendors & Solutions
BPS staff routinely monitors tech developments in areas relevant
to its operations.
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The IT & Networking team led the development
of the RFP using a methodical, detailed process
• Developed very detailed RFP with strict criteria
• To qualify for consideration, vendors had to:
• Adhere to all of the City’s contractual requirements
• Meet BPS’ set of mandatory functional &
support requirements
Designing the RFP and Evaluation Process
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Designing the RFP and Evaluation Process
Assembled an evaluation team of 6 senior staff
• All members would review & score qualified RFP responses
• Features, technology & support were the most critical elements
• Cost was also an important factor, but secondary
• Split RFP into 2 sections: technology/support and costs
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For starters, solutions had to:
• Meet all CIPA requirements
• Include satisfactory monitoring and reporting capabilities
• Integrate with the BPS's current data network infrastructure
• Block Page minimum requirements
Products also had to meet 11 mandatory requirements covering:
• Content filtering and network security features
• Technology (interoperability, flexibility, and scalability)
• Implementation assistance & ongoing technical support
RFP Details – the “Must-Have’s”
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Job #1 – Provide a complete, best-in-class Web content filtering system that:
Automatically blocks and filters certain types of Web traffic, including:
• CIPA-prohibited types (obscene and other harmful content)
• Coverage for all ports & protocols
• URLs, images, HTIP, SSL, web proxy streaming video and audio
• Internet radio, and peer-to-peer file sharing
Detect and mitigate Web-based malware
• Wide range of attacks types & prevention approaches
Provide a customizable block page, including:
• User name and IP address
• Listing of blocked URL and rationale
• Link to page for submitting content/page review requests
• Log-in link for users who want an authenticated policy
Main Requirement – Content Filtering
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Additional, non-negotiable requirements:
1. First-rate reporting capabilities
• Solution needed to provide robust but easy-to-use reporting capabilities;
• Unified, system-wide reporting
• Fast, easy & thorough CIPA compliance report production
• Automated production of scheduled reports
• Easy ad hoc and custom report production
1st
Mandatory Requirement Details
2. Provide dependable, high-quality technical support, including:
• Direct support with 24/7/365 availability
• Ability to troubleshoot and resolve issues with:
• System problem or operational disruption
• Running during upgrades, patches and bug fixes
• DB retention, back-ups & system maintenance
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3. Transparently monitor, manage, and report on traffic and bandwidth to
and from the organization
4. Vendors needed proven track record in content filtering:
• In operation for more than 5 years
• Success with similar customer(s):
• Infrastructure with 68K+ users and 210K+ devices
5. Capacity and Scalability -- Solution had to support:
• Minimum of 40K IP addresses accessing the internet daily
• Multiple IP subnets w/varied policies & permissions applied to each
Mandatory Requirement Details
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6. Using pass-through technologies -- Solution could be:
• An inline, standalone appliance, or
• Integrated with Cisco Firewall and security systems appliance
7. Interoperability -- Solution had to be compatible with:
• Cisco firewalls
• All Cisco switching equipment
8. Implementation assistance -- Vendor had to provide upfront & ongoing support
• Send experienced installation specialists on-site to:
• Set up communication lines, services, and test all functions
• Fully support BPS migration from existing solution, including changing routes
• Provide adequate knowledge transfer, support, and training to BPS' IT staff
• Be available to consult on/help with any deployment issues or questions
Mandatory Requirement Details
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9. Authentication support required for the following:
• Windows 7 and 8, and Active Directory
• Macintosh OSX clients
• Chromebooks
• Other mobile devices
• iPads, iPhones, Android tablets & phones, etc.
• Any major OS’s released during life of contract
10. Remote management – Had to have browser-based management with:
• Access password-protected
• Concurrent users enabled
• Configuration settings that could be backed up
• Manually and automatically
Mandatory Requirement Details
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All Committee members had full vote & equal say
• Members represented their constituents’ perspectives
• District admin., teachers, IT, Legal/Compliance, etc.
• Produced RFP scoring system that all agreed to
• Held series of review meetings, and all vendors’ responses were discussed at length
• Voting (on features, technology & support) resulted in 3 vendors selected as finalists
• Driver at this stage was thoroughness of the RFP responses
• All three finalists conducted demos and Q&A sessions
• Separate, secondary consideration of costs pared it down to 2 finalists
Gaining Buy-in and Finalizing Selection
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The quality of the solution and the people!
• Final choice came down to:
• The quality & capabilities of the iboss solution
• The iboss people who stood behind it
• In addition to answering every RFP question thoroughly, iboss representatives:
• Provided transparency during the demo
• Gave honest & frank answers to tough questions instead of attempting to mask
or gloss-over things
• Customer references were:
• Accessible for calls – BPS didn’t have to move mountains to contact them
• Actual users – Staff members in other districts who actually use are familiar
with the product and its features
Why iboss Won
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A smooth migration from legacy SWG and phased implementation
of the iboss Distributed Gateway Platform
• BPS received great support from iboss all through the process
• Terrific content filtering implementation
• Easy policy creation & automated enforcement
• New custom block pages much easier for all involved
• Especially teachers looking for reviews & explanation
• Administrators dealing with all the blocked content alerts
• Better filtering and controls stopped unauthorized downloads and P2P file sharing
• Eliminated related problem of handling copyright violation notices
Results Since Making the Switch
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• Implemented a better, stronger authentication regimen
• Stronger identity check, more permission layers
• Successful roll-out of iPad support and Chromebook support w/Google Apps
• Key for offsite device monitoring
• Easy creation of local user accounts is very helpful
• After-school programs
• Temporarily enabling access for parents and other non-BPS users
• CIPA audit – iboss reporting made the exercise fast, painless & successful
• Operationalizing other features on an ongoing basis
Results Since Making the Switch
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Here are some of BPS’ guiding principles going into this process:
• Make the process inclusive
• Ensure all stakeholders’ interests are represented
• Have internal experts drive development of the RFP
• Staff people closest to system & district’s needs
• Include both mandatories and ideal-to-have
• Disqualify any vendor that can’t meet all mandatories
• Focus on capabilities first, pricing secondary
Lessons Learned in the RFP Process
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Some other advice and tips from BPS
• Beware of RFP answers that have a generic or cut ‘n paste feel
• Beware or vendor references who are difficult to reach
• Or who don’t actually use the solution’s relevant features
• Insist on a demo so you have a chance to interact directly with the vendors’
people.
• Do they seem open and honest? Or something less than that? Are they giving you
frank and unguarded answers? Or not? Trust your instincts here.
• Ask about tenure of support people
• You’ll be working most closely with them
• Short stints and high turn-over is a major red flag
Lessons Learned in the RFP Process
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About iboss
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The first and only Distributed Gateway Platform with:
• Built-for-the-cloud elastic, node architecture that uniquely solves the
challenge of securing distributed organizations
• Cloud gateways to secure remote offices and mobile workers without
data backhaul
• Optional local gateways that can be used as drop-in replacements to
secure data at HQ without restructuring the network
• 100% SaaS subscription pricing model – no appliances to buy or
manage
About iboss
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Redefines the way cybersecurity is delivered
and managed in the cloud and on-premise
• Revolutionary architecture
• Immediate return on investment
• Deeper security
The iboss Distributed Gateway Platform
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Over 5 Million
Students Secured
Across the Most
State Contracts
Unsurpassed Scalability
and Innovation
Secure more large
schools than any other
EDU focused solution
Proven deployments
with over 1 million
devices and 40+ Gbps
More integration
flexibility than any
other solution
Backed by more
patents than any other
EDU focused solution
The Most Trusted Name in EDU Cybersecurity
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VALUED CUSTOMERS
Founded in 2003
Product Launched in 2009
200+ Employees Across 7
Global Offices
107% 5 Year Compound Annual
Growth Rate (CAGR)
#3 Cybersecurity company on
Deloitte Technology Fast 500
100+ Patents & Patents Pending
INDUSTRY RECOGNIZED
COMPANY OVERVIEW
FINANCIAL BACKING
A Goldman Sachs portfolio company
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Questions?
Redefining the way Cybersecurity
is delivered and managed.
Please visit www.iboss.com for more information