today’s mobile workforce & what it means for your business
DESCRIPTION
A Day in the Life of a mobile worker and how different platforms integrate for a seamless experienceTRANSCRIPT
Today’s Mobile Workforce & What it Means for Your Business
Donald DonaisSolutions Architect - Portals
Stuart KingDirector of User Experience
Presenters
Donald Donais• Solutions Architect – Portals
and Customer Experience• Microsoft VSTP• Email: [email protected]• Blog:
http://talesfromitside.wordpress.com
• Twitter: @dondonais
Stuart King• Director – User Experience• Anything else?• Email: [email protected]• Twitter: @avtexux
Session Agenda
Day In the Life -
Scenario
The Products Behind
the Story
Who is Bruce?Bruce is really good at selling things! He’s not the smartest guy in
the room but he is great with people and an intermediate level technology user.
Character PersonaBruce Tabulator
Tasks1. Sales calls2. Find data tables3. Search new products4. Meet other sales
people5. Send feedback
Mental Model1. PC: Email2. iPhone: Email, Social3. iPad: Email, Social,
Office4. Bing search5. Internet Explorer
Age: 35Gender: MaleLocation: NJ
Likes: Coffee, Puzzles, Scrabble, White Toast, Pop Music, Apple Martinis & Cake
Dislikes: Tea, Spicy Food, Mother-in-law, Long Haired Cats & Peanut M&Ms
Occupation: Sales
Bob Facts: Owns an iPhone & iPad, on the web 3-4 hours per day, collects antique pocket watches, drives a restored Gremlin
DiscoveryMeeting sales peopleFind sales data
SpecificSearch ProductSend FeedbackSearch sales topics
OptimismCynicismOptimism
1. Impatient when unable to find info2. Likely to call support numbers rather
than use online support materials3. Likes personal contact
What is the Plot?At 2:00pm he must present to the company’s biggest client yet
with executives in the room from both his company and the client. The pressure is on!
8:00 am What’s Bruce doing now?
Begins the day checking Yammer on his iPhone• He checks in on his project
team• He confirms the time of his
presentation• He reads about the
departure of long-time Sales Manager “Phil” from the company
Now in the office, Bruce puts the finishing touches on his sales presentation• Using PowerPoint and
Office 365• He includes data from
Dynamics• He gets feedback from
his peers on SharePoint
10:00 amWhat’s Bruce doing now?
Bruce continues to monitor his Yammer feed• Phil's going away party
starts at noon• It will be held in the
courtyard• His work friends will be
there• There will be Cake!
Bruce has finished his presentation and is off to the party• Presentation saved to
the cloud and Office 365
• Checks the Yammer feed, where is the courtyard?
• Photos of his office friends on Yammer, the cake is by the fountain. Let's go!
12:00 pm What’s Bruce doing now?
The cake is delicious but then disaster strikes• Contacts support through
Yammer on iPhone• Freaks out• Submits a help desk ticket
on SharePoint through mobile phone
• Runs back to his office short of time
Back at the office...• Bruce drops off his laptop with support• He runs to his desk and pulls out his iPad• He is able to access Office 365 from his
tablet and runs through his presentation on the way to the meeting
• On Yammer his work friends are asking if he is going to be okay...he is ignoring them all!
12:00 pmWhat’s Bruce doing now?
In the sale client meeting• Bruce completes his
presentation on the iPad from Office 365
• Bruce receives a private message from IT on Yammer, "Your laptop is hosed but on the bright side we found several dollars in changed jammed in the DVD drive.“
• During the meeting Bruce accesses helpful sales documents in SharePoint to address questions.
2:00 pmWhat’s Bruce doing now?
After the meeting...• On Yammer friends are
asking how it went • They share photos of
the cake they saved for him
• Bruce saves his presentation to the sales team's collaboration site on SharePoint for others to use
• Bruce uses his iPad to update sales information on Dynamics
After the meeting...• The client loved it!• Congratulatory messages roll in on Yammer from
peers and managers• Accessing SharePoint, Bruce sees slides from his
desk on the intranet• A message arrives in his email from Dynamics
indicating the client opportunity has been won• With Office 365 and SharePoint he is able to
begin working on contracts from his iPad.
4:00 pmWhat’s Bruce doing now?
On the way home...• Bruce receives an email from his boss offering him
the Sales Manager job vacated by Phil!• IT has found a new, even better, laptop and it will
be waiting for him in his corner office tomorrow morning.
5:00 pmWhat’s Bruce doing now?
Promotion!
Microsoft makes success a piece of cake!No matter who you are
THE PRODUCTS BEHIND THE STORY
Members of the Microsoft Team• Office 365
Cloud Based Platform Hosting Multiple Products Depending Upon the Plan Includes: Exchange 2013, Lync 2013, SharePoint 2013, Office Online
2013, Office Pro 2013/Office On Demand, and OneDrive for Business
• Office Professional 2013 Productivity Suite on Desktop, Laptop, Tablet, or On-Demand Different Office 365 Plans Carry Different Combinations of Products Includes: Word, Excel, PowerPoint, Outlook, OneNote, Access,
Project and InfoPath 2013
Members of Microsoft Team Continued• Yammer
Cloud Based Platform Enterprise Social Platform
• Dynamics CRM Online Cloud Platform Customer Relationship Manager Tracking Customer Information
• SharePoint 2013 Online Cloud Based Platform Intranet and Collaboration Platform
• Microsoft Azure Cloud based Infrastructure and Services Power BI, Video Portal, OneDrive for Business, etc.
GOOD SEPARATE. BETTER TOGETHER!
Collaboration and Communication• Office and SharePoint 2013• OneNote 2013 Integration In
SharePoint Sites• Accessing Version and Check-Out in
Office Backstage• Outlook Integration with SharePoint
Calendar, Tasks, Contacts and Documents
• MS Project Integration with SharePoint Task Lists
• Team Mailbox Integrating Exchange and SharePoint
• Office Online Found in SharePoint
Social Integration• SharePoint and Yammer
Associate Yammer Groups with SharePoint Sites
Yammer My Feed Part of SharePoint My Site Newsfeed
• SharePoint and Dynamics CRM Associate Yammer Group with
Dynamics CRM Online Instance• Yammer and Office Online
Can Post to Yammer Within OWA
Can Post to Yammer from SharePoint Open Menu
Client Documentation
• SharePoint and Dynamics CRM Store Client Documents
Within SharePoint Associate a Specific Site or
Library within SharePoint Dynamics CRM will
Automatically Create SharePoint Entity
Business Intelligence• Excel 2013, Power BI, &
SharePoint Online Separate Subscription Use Native Excel 2013 Display within SharePoint
Online Data Management Gateway
• Features Include Power Query – Query Data
Sources Power View - Dashboards Power Map - Geolocation
DEVICE AGNOSTIC
Phones and Tablets• Apps Available for Multiple Devices
Yammer SharePoint Newsfeed OneDrive for Business OneNote Office Mobile (Required O365 Sub) Outlook Web App Lync
• Devices Available For Different Devices Have Different App
Choices Phones: Windows, iPhone, Android Tablets: Surface, iPads, Android
Tablets
Office for iPad
• Retains Familiar Office Look Context of an iPad
• Apps Available at iTunes Word Excel PowerPoint
• Need O365 Subscription for Full Features
• Feature Rich Applications
FEATURE OPTIONS
Office Online• Online Versions Of:
Word Excel PowerPoint OneNote
• Multiple Browser Support IE Firefox Chrome Safari
• Viewable Across All Device Types• Separate Server Installation• Support Co-Authoring All Products• Supports Touch and Mobile
OneDrive for Business• Standalone Product or
with Office 365• Integrated Part of
SharePoint Online• Access Content
Online Local Synchronized Copy Phone and Mobile Apps
• Content Accessible Offline
Adding Features to Office 365• Power BI
Business Intelligence Tool Set Display Information within SharePoint Online Environment
• Visio and Project Professional Client Application• Project Online
Project Portfolio Management online Integrates with SharePoint Online
• Azure Rights Management Encryption of documents
• Yammer Enterprise Enterprise Social platform Can Integrate into SharePoint
LET’S PLAY!
THANK YOU!
Stuart KingDirector – User ExperienceAnything else?Email: [email protected]: @Avtexux
Donald DonaisSolutions Architect – Portals and Customer ExperienceMicrosoft VSTPEmail: [email protected]: http://talesfromitside.wordpress.comTwitter: @dondonais