TOEIC L&R PRACTICE TEST 4

Play the file TOEICL&R.PracticeTest4.Listening.mp3

Listening Section

In the Listening section of the test, you are asked to demonstrate how well you understand spoken English. It consists of four parts, with special directions in each part. Remember, you are not allowed to take notes. This section will last approximately 45 minutes.

Part 1 Directions: In Part 1 of the test, you will be shown 6 photographs and hear four statements about each photograph. The statements will be marked (A), (B), (C), and (D). All statements will be spoken only once and not written down. For each photograph, choose the statement that accurately describes what can be seen in the photograph. Look at a sample photograph. VISUAL T3-4.SAMPLE

Listen to the four statements.

Statement (C), “Palm-trees are planted along the waterfront,” is the most accurate description of what can be seen in the photograph. Therefore, you should mark your answer choice (C). This part will now start with Question 1. Select your answers as you listen. 1. VISUAL T4.Q1

2.

VISUAL T4.Q2

3.

VISUAL T4.Q3

4.

VISUAL T4.Q4

5.

VISUAL T4.Q5

6.

VISUAL T4.Q6

Part 2 Directions: In Part 2 of the test, you will listen to 25 questions, each followed by three potential responses. The responses will be marked (A), (B), and (C). All questions and responses will be spoken only once and not written down. For each question, choose the response that accurately answers it. This part will now start with Question 7. Select your answers as you listen. 7. Mark your answer on the answer sheet. 8. Mark your answer on the answer sheet. 9. Mark your answer on the answer sheet. 10. Mark your answer on the answer sheet. 11. Mark your answer on the answer sheet. 12. Mark your answer on the answer sheet. 13. Mark your answer on the answer sheet. 14. Mark your answer on the answer sheet. 15. Mark your answer on the answer sheet. 16. Mark your answer on the answer sheet. 17. Mark your answer on the answer sheet. 18. Mark your answer on the answer sheet. 19. Mark your answer on the answer sheet. 20. Mark your answer on the answer sheet. 21. Mark your answer on the answer sheet. 22. Mark your answer on the answer sheet. 23. Mark your answer on the answer sheet. 24. Mark your answer on the answer sheet. 25. Mark your answer on the answer sheet. 26. Mark your answer on the answer sheet. 27. Mark your answer on the answer sheet. 28. Mark your answer on the answer sheet. 29. Mark your answer on the answer sheet. 30. Mark your answer on the answer sheet. 31. Mark your answer on the answer sheet.

Part 3 Directions: In Part 3 of the test, you will listen to 13 conversations. Every conversation will be followed by three questions about it. Each question will have four answer choices marked (A), (B), (C), and (D). Each conversation will be spoken only once and not written out. For each question, choose the answer choice that accurately answers it. 32. What can be assumed about the man? (A) He is the woman’s colleague. (B) He is a client of West United Banking. (C) He doesn’t work in finance. (D) He doesn’t know the woman very well. 33. What is one of the woman’s responsibilities? (A) Helping other specialists at the office (B) Helping clients with realizing their financial goals (C) Finding specialists at the office who can help the clients (D) Assisting specialists at the office with their financial goals 34. How can the woman’s job be characterized? (A) Exciting (B) Repetitive (C) Slow (D) Difficult --- 35. What does the woman mean when she says, “I’m dying to know”? (A) She is bored. (B) She is impatient. (C) She is sick. (D) She is happy. 36. According to the man, why is the decision still not made? (A) Because it is difficult to find a suitable manager (B) Because it would be unwise to hire a manager while a project is in progress (C) Because there are several candidatures, so it’s a difficult decision (D) Because the Caplinger Project will be finished very soon 37. What does the woman think of Nadine Sommers? (A) The woman admires Nadine Sommers. (B) The woman considers Nadine Sommers a good friend. (C) The woman is unsure about Nadine Sommers’ qualities. (D) The woman is suspicious of Nadine Sommers.

--- 38. What does the man say about today’s event? (A) The event has been extremely fruitful for him. (B) The event has not been beneficial for him. (C) The event has not been particularly busy for him. (D) The event has been rather boring for him. 39. What domain does the woman work in? (A) Event organization (B) Payroll (C) Advertising and media (D) Sales billing 40. What does the woman suggest? (A) Sharing her contacts and new skills with the man (B) Introducing the man to the crowd at the event (C) Staying at the event a little longer (D) Using the man’s help to get new contacts --- 41. What is the woman looking for? (A) A place to sit down (B) A nice area (C) A restaurant (D) New clients 42. What does the man say about sushi? (A) He likes Japanese food very much and recommends it to the woman. (B) He prefers sushi to Vietnamese food. (C) He prefers Vietnamese food to sushi. (D) He suggests that the woman try Vietnamese food instead. 43. Which of the following is true about Jade Teahouse? (A) It is a sushi restaurant. (B) Excellent tea is served there. (C) It is small and cozy. (D) It is suitable for big groups. --- 44. What is the woman asking Oguz to do? (A) Take some supplies upstairs (B) Arrange supplies properly (C) Fetch some supplies

(D) Order extra supplies 45. How many printers are there in the office? (A) 3 (B) 10 (C) 12 (D) 2 46. What does Oguz mean by saying, “I’ll have to make a few trips!”? (A) He is too busy now. (B) The woman is asking a lot. (C) He is a little bit tired. (D) He is happy to help the woman. --- 47. What kind of event will take place on the 14th? (A) An open-door day (B) A charity event (C) A sports event (D) A security briefing 48. At what time will the event most likely start? (A) 8 a.m. (B) 9 a.m. (C) 10 a.m. (D) 11 a.m. 49. What does the man think of the woman’s suggestion? (A) He agrees with the woman. (B) He is indifferent to the suggestion. (C) He disapproves of the woman’s decision. (D) He doesn’t know yet and will reply by email later. --- 50. What is the woman’s profession? (A) Translator (B) Interpreter (C) Writer (D) Teacher 51. Where is the target audience of the newsletters most probably located? (A) In North America (B) In Latin America (C) In Europe

(D) In South-East Asia 52. Which of the following remains unknown regarding the project? (A) The type of documents (B) The languages (C) The time needed (D) The person responsible --- 53. What is the context of this conversation? (A) An interview (B) A briefing (C) A debate (D) An argument 54. What changed in the company six months ago? (A) The management team (B) The marketing team (C) The projects (D) The record keeping 55. What can be assumed about the company? (A) It has a lot of shareholders. (B) It is making solid profits. (C) It specializes in marketing projects. (D) All its employees are happy. --- 56. Where does this conversation most probably take place? (A) At the office (B) At a train station (C) At a bus station (D) On the phone 57. What does the man need the woman to do? (A) Leave the office (B) Go to the station (C) Sign documents (D) Hurry up 58. Which of the following can be inferred about the woman? (A) She will finish all her work by 4:30. (B) She will work several hours after 4:30. (C) She will leave the station at 4:30.

(D) She will leave the office at 4:30. --- 59. Who of the three speakers is the supervisor? (A) Helen (B) Jordi (C) Gabriela (D) None 60. Why is Jordi unhappy with the initial division of work? (A) He thinks that he’ll have to do more than will Helen. (B) He would prefer to have work that can be done from home. (C) He believes Gabriela could participate more. (D) He doesn’t like having to work with clients. 61. What solution does Helen suggest? (A) She will exchange some of the project’s parts with Jordi. (B) She will work overtime. (C) Gabriela will be involved directly in the project. (D) The project will be distributed evenly among the three coworkers. ---

PromotionalSalesbyBodyStyle

VISUAL T4.Q62-64

62. What does the woman say about the SUV sales? (A) There’s been a surge in sales this year. (B) They are not as high as three years ago. (C) They have significantly decreased this year. (D) They are the highest over the past three years. 63. What can be assumed about the minivan sales? (A) They have increased this year. (B) They have decreased this year. (C) They are the same as last year. (D) They have an unstable trend. 64. Look at the graphic. What is the second most successful vehicle type? (A) Hatchback (B) Minivan (C) Convertible (D) Pickup truck ---

Monday Tuesday Wednesday Thursday Friday Saturday Sunday10%off $10off

purchasesover$40

$5offpurchasesover$20

5%off 15%off $25offpurchasesover$65

25%off

65. Who will be receiving the coupons? (A) General public (B) Purchasing members (C) Company’s employees (D) Both speakers 66. Look at the graphic. Which day of the week has changed, compared to the previous coupon schedule? (A) Wednesday (B) Friday (C) Saturday (D) Sunday 67. What will the woman do after the conversation? (A) Work on the coupon schedule (B) Take advantage of the coupons (C) Send out the coupons (D) Email the coupon schedule to the man ---

Half-DaySkipperCourseMondaythroughFriday,August12th-16th

Venue Teacher StartingTime RemarkGreenvilleHarbor Mr.Angol 8a.m. OakSailingCenter Ms.Geisel 8a.m. outsourcedGreenvilleHarbor Ms.Anderson 12p.m. OakSailingCenter Mr.DaSilva 12p.m. outsourced

68. Why is the man concerned? (A) He believes there may be a lack of staff. (B) There have been too many sign-ups. (C) He will leave on vacation this month and can’t be replaced. (D) He offers a new course next week and feels unprepared for it. 69. What does the woman reply to that concern? (A) She shares the man’s fears. (B) She has already addressed the cause of the concern. (C) She wants the man to find a solution as soon as possible. (D) She suggests that they look for a solution together.

70. Look at the graphic. How many hours of instruction do the participants receive in total? (A) 4 (B) 8 (C) 12 (D) 20

Part 4 Directions: In Part 4 of the test, you will listen to 10 talks. Every talk will be followed by three questions about it. Each question will have four answer choices marked (A), (B), (C), and (D). Each talk will be spoken only once and not written out. For each question, choose the answer choice that accurately answers it. 71. Who are the most probable listeners of this introduction? (A) Surgeons (B) Nurses (C) Patients (D) Hospital management 72. In which area can the speaker’s company’s expertise be useful? (A) Data entry (B) Data protection (C) Data mining (D) Data restructuring 73. What does the speaker say about the tablets? (A) They are a free gift to all new patients. (B) They are robust and perform well. (C) They are still experimental. (D) They should be sent back to the company. --- 74. What should a customer do if he or she wants to have an additional warranty on the furniture? (A) Address to Sean at the help desk (B) Open an account with the store (C) Visit the warehouse and choose the furniture there (D) Order this furniture today before 4 p.m. 75. What do the cardholders receive? (A) Free products (B) Free financing (C) Free shipping (D) Free assembly 76. Where is the help desk located? (A) On the right of the entrance. (B) On the left of the entrance. (C) On the right of the exit. (D) On the left of the exit.

--- 77. What does the speaker mean by saying, “but there are a few tricks to getting it just right”? (A) The process can be challenging. (B) Many cooks fail at preparing pasta. (C) The ingredients should not be as basic as many believe. (D) It takes a lot of time to become a good pasta chef. 78. What ingredients are needed for 4 helpings of pasta? (A) 100 grams of flour and 1 egg (B) 200 grams of flour and 1 egg (C) 100 grams of flour and 2 eggs (D) 200 grams of flour and 2 eggs 79. Why should the noodles be dusted with flour? (A) To give them rubbery aspect (B) To prevent over-drying them (C) To make them easier to boil (D) To avoid over-kneading them --- 80. What will Brigitte do during the first week of her work? (A) She will follow Vincenzo. (B) She will train Vincenzo. (C) She will learn from another employee. (D) She will look for a partner. 81. When should Brigitte inventory returned books? (A) When there are customers who bring them. (B) Once the books are placed back on the shelves. (C) Once she has cleaned her workstation. (D) When there are no customers at all. 82. What should Brigitte do when a customer has asked a question she doesn’t have an answer to? (A) Ask the speaker for help (B) Call Vincenzo for assistance (C) Refer the customer to the back office (D) Try to find the answer in the inventory software --- 83. What is the speaker particularly happy about?

(A) About the twelfth anniversary of the Society (B) About seeing his family and friends at the Society (C) About meeting the audience after a long absence (D) About the members having brought many participants to the event 84. What is unusual about this event, compared to previous years’ events? (A) It hosts volunteer drives. (B) It is dedicated to charity work. (C) It lasts three days. (D) It features partner organizations. 85. What does The Red House Association do? (A) Organizes charity events (B) Provides food for poor families (C) Raises funds for charitable projects (D) Constructs houses for people in need --- 86. What is Ms. Dominguez informing Dr. Almeida about? (A) She will no longer use Dr. Almeida’s services. (B) She would like to review her medical history. (C) She is expressing satisfaction with Dr. Almeida’s services. (D) She is complaining about Dr. Almeida’s staff. 87. According to Ms. Dominguez, what is the main reason for the changes in Dr. Almeida’s services? (A) Moving to King Street (B) Merging with another medical service (C) Difficulties in obtaining healthcare (D) Long schedules of appointments 88. How does Ms. Dominguez qualify Dr. Almeida’s new services? (A) Personable and attentive (B) Too detached and hasty (C) Pleasant and inexpensive (D) Inefficient and slow --- 89. How can this talk be defined? (A) Advice (B) Advertising (C) Argumentation (D) Analysis

90. Why is water damage an important detail to take into account? (A) Because it can be easily overlooked (B) Because it is usually invisible (C) Because its consequences can be irreparable (D) Because it concerns electronics 91. What information does the service history of a vehicle include? (A) The number of years that the vehicle has been in service (B) Lasting and non-lasting damage done to the vehicle (C) The kind of repair the vehicle has received (D) The number of test drives effectuated in the past --- 92. What does the speaker say about the company’s sales invoices? (A) They are purely electronic. (B) They are printed on recycled paper. (C) They were stopped in 2010. (D) They contribute significantly to paper waste. 93. How does the cafeteria contribute to the company’s low-waste efforts? (A) By recycling food waste (B) By avoiding paper waste (C) By reusing packaging (D) By eliminating straws 94. What is the purpose of the biannual audits, according to the speaker? (A) To rationalize the waste of the supplies (B) To diminish the unneeded consumption of the supplies (C) To increase the performance of the audits (D) To adjust the company’s objectives regarding the waste --- [Companylogo] WorkplaceSafety

[Chapters]1.Hazards2.Prevention3.ActionPlan4.SafetyCommittees

[Subtitlesinbold] 95. According to Gina, what should be modified in the logo? (A) The structure (B) The text (C) The color (D) The aspect ratio 96. Look at the graphic. Which chapter has been added to the video? (A) Hazards (B) Prevention (C) Action Plan (D) Safety Committees 97. What does Gina mean by saying “Last but not least”? (A) The aspect ratio should be modified after all the other changes are made to the video. (B) She promises to Justin that there will be no more changes. (C) She mentions the aspect ratio as the last item on her list, but it is still very important. (D) She is happy that the project will soon be finished. --- Plant Variety NumberofSeeds

perPacketNumberofPackets

Tomato AmeliaHybrid 30-40 200Tomato AmishSalad 40-55 250Pepper CrackleHybrid 25-30 150Pepper AnaheimChili 45-50 225 98. What kind of company does Jakub work for? (A) A farm producing vegetables (B) A farm producing seeds

(C) A store selling vegetables (D) A store selling seeds 99. What is Jakub offering to Mr. Wang? (A) To grow organic products (B) To increase the production (C) To be hired by Jakub’s company (D) To become a permanent supplier 100. Look at the graphic. What could be an example of the improvement that Jakub suggests? (A) Offer 4 varieties of tomatoes, instead of 2 (B) Bring the number of seeds per packet of Amelia Hybrid to 50-60 (C) Order 500 packets of Amish Salad (D) Deliver a total of 900 packets of tomato varieties This is the end of the Listening section.

Reading Section In the Reading section of the test, you are asked to demonstrate how well you understand written English. It consists of three parts, with special directions in each part. Remember, you are not allowed to take notes. This section will last exactly 75 minutes.

Part 5 Directions: You will read a sentence that contains a blank as well as four answer choices that suggest words to fill the empty space. Select the answer choice (A), (B), (C), or (D) that best completes the sentence. 101. Haven’t you ever been _________ the Netherlands before? (A) in (B) on (C) to (D) up 102. There _________ some staples in the stapler just yesterday evening. (A) is (B) are (C) was (D) were 103. If I _________ the supervisor, I would fire Fred right away! (A) am (B) be (C) was (D) were 104. I am sorry – I believe I closed that savings account years _________. (A) ago (B) past (C) since (D) previously 105. Can you please stop _________ that noise? (A) to do (B) doing (C) to make (D) making 106. Those binders _________ found somewhere in the archive, can’t they? (A) can (B) can be

(C) can’t (D) can’t be 107. I can’t see you. Have you forgotten to _________ your webcam? (A) light up (B) turn off (C) switch on (D) push in 108. I believe we should rearrange the chairs, in order to make the aisle a little _________. (A) wide (B) wider (C) more wide (D) more wider 109. I won’t be able to call you tomorrow at 10; I will _________ a speech for my colleagues. (A) deliver (B) be delivering (C) have delivered (D) have been delivering 110. Petro promised he _________ up all the files the following week. (A) backs (B) will back (C) has backed (D) would back 111. This letter has been typed _________ my secretary, Ms. Gulnara Huseynova. (A) by (B) with (C) per (D) amid 112. Olafur Stefansson is an expert; let’s have _________ do the job. (A) he (B) him (C) his (D) himself 113. _________ things will need to be done before we reach the breakeven point! (A) Many (B) Much (C) A lot (D) Plenty

114. Mr. Grigoryan is a valuable specialist when it comes to investigating crimes related to _________ checks. (A) fraudulant (B) fraudulent (C) fraudulous (D) fraudous 115. From _________ will you fly to London? – Directly from Minneapolis. (A) what (B) which (C) where (D) when 116. _________ be more polite with your superiors? (A) Can’t you (B) Can not you (C) Cannot you (D) You can not 117. He is _________ usual clerk, not some big boss. (A) a (B) an (C) any (D) the 118. In terms of _________ platforms, we prefer television and radio to the Internet. (A) advertising (B) design (C) logistic (D) security 119. I am afraid I like _________ of the two candidates. (A) nobody (B) neither (C) none (D) no one 120. _________ curtains do you prefer for the waiting room? (A) How (B) When (C) Which (D) Where 121. Who is the team _________ here? (A) boss (B) head

(C) leader (D) chief 122. _________ to review all the received CVs before tomorrow morning’s interviews! (A) Forget not (B) Not forget (C) Do forget not (D) Do not forget 123. Unfortunately, your proposal is neither ideal in terms of risks _________ suitable in terms of costs. (A) and (B) or (C) nor (D) both 124. The questionable parts in the contract are _________ in yellow. (A) highlighted (B) lightheaded (C) lightminded (D) enlightened 125. Do you have _________ to support your model? (A) data enough (B) enough data (C) datas enough (D) enough datas 126. Mr. Silberstein unintentionally communicated the upcoming release to the media and _________ destroyed the surprise effect. (A) them (B) than (C) thus (D) there 127. If the security check hadn’t taken so long, we would _________ our flight! (A) miss (B) not miss (C) have missed (D) not have missed 128. If _________ the assembly line gets broken again, you will be personally responsible. (A) tomorrow (B) yesterday (C) last week (D) a day ago

129. The bank must execute wire transfer orders received by fax, _________? (A) must they (B) mustn’t they (C) must it (D) mustn’t it 130. The bill for the raw materials looks too _________ to me. (A) exaggerating (B) exaggerated (C) exaggeratedly (D) exaggeration

Part 6

Directions: You will be presented with four short texts, each containing four blank spaces. Use one of the four answer choices (A), (B), (C), or (D) to fill in the blank. Select the answer choice that best completes the text. Questions 131 to 134 refer to the following email: DearMr.Stankiewicz, Weapplaudyourprogrammers’workandhopeyouarereadytocontinuegoingtheextramilefortheupcomingversionofourgame.__131.__Whilethesearestillimportant,wewanttointroduceournewopen-worldconcept. Yourdevelopershaveworked__132.__tocreateexceptionalgameplay.Theeffortputintothis,however,shouldbeadrivingforcetoyourteam’seffort,notthefocusoftheadvertising.Customizablecharacters,whicharewellreceivedamongourtargetaudience,willbeastrong__133.__inourmarketing. Pleasebrainstormwithyourteamalistofthosewhomighthelpuspromotethisreleaseandsendittome.Afterthis,we’lldiscussthefinal__134.__innextweek’smeeting.Welookforwardtoseeingyourwork. Regards, AndreasFrisch ProductionManager 131. (A) As you know, its previous version has encountered enormous success, but our company never stops over-achieving. (B) The next conceptual development will be called “open world” and will feature customizable characters. (C) In our previous advertisements, we have emphasized this game’s online capabilities, playing with friends, and trading in real time. (D) Please accept the company’s management’s congratulations and be assured of our complete support in your effort. 132. (A) tiresome (B) tiresomely (C) tireless (D) tirelessly

133. (A) origin (B) space (C) point (D) top 134. (A) decide (B) deciding (C) decided (D) decision Questions 135 through 138 refer to the following advertisement: Ourrenownedteamofmedicalstaffwouldbemorethanhappytobringyouateam-building,morale-boostingwaytogetyourcompanytogether.Weofferoneofthesimplest,yetmostgivingservices:allowingyourbusinesstohostablooddrive.Thiseventwillonlyneedaminimumof20pre-signed__135.__and5volunteerstohelpourstaff,providingan__136.__networkingopportunityforyourbusiness.Thisisespeciallytrueifyoutakethechancetoinvitemultiplebusinessesorclients,whichis__137.__avenueforthosewhohavechosentoparticipate.Businesseswepreviouslyworkedwithrescheduledalmostimmediatelytohostusasecondandthirdtimeandusedtheopportunitytobuildleadershipskills.__138.__ 135. (A) doctors (B) donors (C) recipients (D) managers 136. (A) prime (B) excellent (C) superb (D) fantastic 137. (A) popularest (B) the popularest (C) most popular (D) the most popular

138. (A) You can rely on our medical staff to organize a top-notch event. (B) Seize the opportunity by applying for this position today on our website! (C) Contact us today to find out how you can change hundreds of lives! (D) Feel free to distribute the information about this event among your peers! Questions 139 through 142 refer to the following letter: DearMs.Rosenthal, Regardingyourrequestforourforestcampingguidelines,weinformyouthatwedoallowdispersedcamping,providedthatcampersminimizeresourcedamagebytakingthenecessary__139.__. Wewouldliketoreinforcethatyourpartynotdrive__140.__anyunmarkedtrailsanddoyourbesttokeepwithin200feetoftheroad.Itisrecommendedthatcampingsites__141.__setupatleast100feetawayfromwatersourcesandanyrecreationalgrounds.Asforfires,pleasetrytofindanexistingfirepit.__142.__ Pleaseremember–andremindyourparty–toleavethegroundsbetterthanyoufoundthem,pickingupanytrashyouseeorcreate.Thankyouforyourcooperation,andwehopeyouenjoyyourtrip!

NationalParkManagement 139. (A) securities (B) instructions (C) directions (D) precautions 140. (A) in (B) on (C) with (D) from 141. (A) be (B) are (C) were (D) have been

142. (A) If none may be found, make your own in an area away from the trees. (B) We count on your understanding in the preservation of nature. (C) Do contribute to our National Park’s status of a unique natural reserve! (D) Making fire can be extremely dangerous for the environment. Questions 143 to 146 refer to the following guidelines: __143.__Whilepostingamapofthebuilding’sexitshelps,employersmayalsowanttheiremployeestoreactdifferentlytodifferentsituations.Forexample,shouldachemicalspill__144.__onanearbyroad,onemightwanttohaveeveryoneassembleinasafersectionofthebuilding.Thisoptionispreferable__145.__theroutetakenintheeventofafire,whichwouldbeapathtosafetyoutsideofthebuilding.Oncethebuildingevacuationorshelter-in-placeproceduresareestablished,itiscrucialtosetupasystemtoaccountforallthoseinvolvedandtonotleave__146.__behind.Afterconstructingaplan,itisrecommendedtorunregulardrillstoensureeveryoneisreadyintheeventofanemergency. 143. (A) In the event of an emergency, your business needs to have an evacuation route in place. (B) Read these guidelines carefully and follow them precisely. (C) Emergency situations, whatever their frequency in your residence, should never be taken lightly. (D) The loss of life during emergency situations can be a traumatizing experience for both employers and employees. 144. (A) turn up (B) appear (C) happen (D) emerge 145. (A) to (B) over (C) above (D) instead of 146. (A) no one (B) anyone (C) each one (D) everyone

Part 7 Directions: You will be presented with several short texts or combinations of texts as well as questions about the content of these texts. Select the best answer – (A), (B), (C), or (D) – to the question based on the information obtained from these sources. Questions 147 and 148 refer to the following posting:

AttentionAllBusPassengersRoute14HasBeenModified

TothosetakingRoute14:WewillbeupdatingthescheduletoaccommodatethecurrentconstructiononHighway84.Untiltheconstructionhasbeencompleted,whichisplannedtobedonebyOctober30th,Route14willdetouronHighway26,addingupto30minutes.Wesuggesterringonthesideofcautionandscheduleaccordingly.Astheseasonsgetrainier,wewillalsobeaddingminutestoourotherroutestoensuretheroadsaresafelydriven.Pleasecallourticketcenterorvisitus(onlineorinperson)toreceiveupdatedschedules.ThankyouforchoosingPacificTransit!Wevalueyourbusinessandappreciateyourpatience. 147. Why has Route 14 been modified? (A) Because of construction (B) In order to add more stops (C) Because of schedule changes (D) In order to detour on Highway 26 148. Which of the following is true about the other routes? (A) They will run as usual. (B) They will detour as well. (C) They will take longer. (D) They will be carrying fewer passengers. Questions 149 and 150 refer to the following text message exchange: MaretSiinmaa

HiJoan,sorrytobotheryou,butIcan’tseemtofindtheofficebuildingwe’re

meetingtheclientsat!11:14a.m.

JoanFerguson

Noworries,wehaveplentyoftimetillnoon.It’sadjacenttotheoldcinema,onthecornerof3rdSt.andManhattanSt.11:15a.m. MaretSiinmaa

Oh,I’monthewrongsideofthepromenadethen.Haveyougrabbedthe

paperwork?11:16a.m.

JoanFergusonIwasundertheimpressionyouweretakingcareofit.Ihaven’tbeentotheofficeyettoday.11:18a.m.

MaretSiinmaaI’mstillrelativelyclose.I’llrunbackin.

11:19a.m.JoanFergusonThankyou!I’llseeyouthere.11:20a.m.

149. When is the meeting with the clients taking place? (A) At 11:20 a.m. (B) At 11:30 a.m. (C) At 11:45 a.m. (D) At 12:00 p.m. 150. In her 11:16 message, what does Maret Siinmaa mean by asking, “Have you grabbed the paperwork?”? (A) She inquires whether Joan Ferguson has the necessary documents with her. (B) She wants to know whether Joan Ferguson has understood the documents. (C) She wonders if Joan Ferguson has printed the documents they will need. (D) She asks if Joan Ferguson has nicely arranged the documents for the clients. Questions 151 and 152 refer to the following email: ThankyouforhostingyourbusinesswebsitewithSmallBusinessHelper!Welookforwardtoassistingyouinreachingyourbusinessgoalsandbuildingyourclientbase!Asawelcome,wewouldliketoofferyoua30%discountoffyourtotalwhenyouprepayforthefirsttwoyears.Afteryourfirstfreemonthrunsout,simplyusethecodeTWOYEARStoactivatethisdeal.Ifyoureferourhostingservicetoothers,tellthemtouseyourreferralcodeWW3947toget30%offtheirfirstyearofservice,whichalsogivesyou10%offforeachbusinessyoureferforafullyear.

151. Which of the following is true about SmallBusinessHelper’s services? (A) They are targeted at individuals and small businesses. (B) The first month of hosting is free of charge. (C) They are offered with a 30% discount to all new clients. (D) The hosting, in particular, is inexpensive. 152. What will the customer receive for recommending SmallBusinessHelper to others? (A) A free month of hosting (B) Free two years of hosting (C) 10% off for a year (D) 30% off for a year Questions 153 and 154 refer to the following online form: Toensurethequalityoflivingandtherespectandtrustofourguests,weaskyoutofillouttheformbelowtohelpusunderstandyourviewsonyourstayhereatLaIslaBonitaResort.Yourname:PetraWallensteinYoustayedwithus:July25-30Whichvacationpackagedidyouchoosewhenbooking?ClassicVacation FamilyVacation LuxuryVacationHowsatisfiedwereyouwithyourstay?Notsatisfied Fairlysatisfied ExtremelySatisfiedHowlikelyareyoutobookanotherstaywithus?Unlikely Likely ExtremelyLikelyWhatcanwedotoimproveourservices?Providemorepoolsideandcateringstaff,asitwasoftendifficulttofindsomeonetoorderoraskdirections.

[SUBMIT]

153. Who most likely accompanied Petra Wallenstein during her stay at the resort? (A) Nobody (B) Colleagues (C) Friends (D) Relatives 154. What did Petra Wallenstein dislike about her stay? (A) Poor catering

(B) Lack of personnel (C) Small swimming pool (D) Unclear directions to the resort Questions 155 through 157 refer to the following invitation:

TeachersandvaluedstaffofSantaClaraHighSchool,

Wewillberunninganoptionalmeetingafterthefinaldayoftheyear,atwhichwewillbehostinganumberofspeakersinthefieldofadolescentpsychology.Thesespeakersplanto“educatetheeducators”andhelpusdoourjobbetterbyshiningthelightonrecentbreakthroughsthey’veworkedon.Theselectureswillbemostlycoveringhowtoincreaseretentionoftheclasssubject,butwewouldliketoopenthedoorstoallofyouaswewillbecelebratingtheendoftheschoolyearafterwards.Drinksandsnackswillbeavailable,gameswillbeplayed,andraffleswillbeheld,aswellasavarietyofawardssuchas“SharpestDressed”and“BestJokes.”Pleasejoinusinsendingofftheyearbyattendingandhavingfunwithyourfelloweducationalstaff.

Sincerely,PuneetMishraPrincipal

155. Which of the following is true about the event described in the invitation? (A) The event is reserved for students, faculty, and staff of Santa Clara High School. (B) All the recipients of the invitation must attend the event. (C) The event will feature adolescent speakers. (D) The event will consist of two parts. 156. What will be the topic of the lectures mentioned in the invitation? (A) Teenager psychology (B) Breakthroughs at Santa Clara High School (C) Retention of class material (D) The end of the school year 157. Which of the following will NOT be part of the event? (A) Games (B) Dances (C) Treats (D) Sweepstakes Questions 158 through 160 refer to the following email:

HelloMateo,Hopefully,you’vebeencaughtuponthesituationasourwebsitehasmoved,sowe’regoingthroughalotofchanges.Afulllistofthesechangesshouldbeinyourinboxfromthemanagement,butifnot,thenletmeknow.Iwouldlikeyourapprovalforthisadthatourteamhasputtogether.Hereisthetext: “TangoKitchenSupplynowshipsinternationally!Tocelebrateournewbusiness,wewouldliketoofferfreeshippingforthenextthreeweeks.Tryournewlineofcopper-platedcookware,providingaquicklyheatingcopperbottomandnon-stickstainless-steellining,endorsedandusedbyChefJocelynMargueriteherself!TangoKitchenwarecomeswitha5-yearwarranty,andifyoupurchaseanyitemin-store,yougetaseconditemofthesamebrandathalf-price.Wewillalsobeofferingsign-upsforourmonthlyclasseswherewe’llteachyouhowtocookthefinestgourmetdishes.Comevisittodayin-storeoronlinetogetkitchenanddiningsuppliesatthelowestpricesyoucanfind!”Thankyouinadvanceforyourassistance.Best,HariataPaetahi 158. Why is Hariata Paetahi writing this email? (A) She wants to sell a product to Mateo. (B) She wants Mateo to edit the text. (C) She wants Mateo to validate the text. (D) She wants to know Mateo’s opinion on the products. 159. Which of the following is true about Tango Kitchen cookware? (A) It is made entirely of stainless steel. (B) It is endorsed by a celebrity. (C) It comes with a decennial guarantee. (D) It can be purchased only in-store. 160. How can a customer obtain 50% off when buying a second Tango Kitchen product? (A) By buying the first product online and the second in a store (B) By buying the first product in a store and the second online (C) By buying both products online (D) By buying both products in a store Questions 161 through 163 refer to the following notice:

Oursafetyadvisorshavefinishedworkinginthebuilding,andthereshouldbenofurtherdisturbances.__[1]__Ourapartmentbuildingisnowentirelyuptocodethankstothecooperationofitsresidents,andweappreciatethis!__[2]__Duetothisrecentmaintenance,therehavebeenchangestothebuilding’sheatingsystem,toalloweveryonehavingmuchbettercontrolofthetemperaturewithintherooms.Effectiveimmediately,wewillbebillingoneweeklaterthanusual.Duedateswilladjustaccordingly,andinallcases,theamountsshouldbeconsiderablylower.__[3]__Ifthemaintenanceworkershaveleftanydamageorequipmentfromtheirinspectionofyourapartment,callthedesignatedrepairnumbertoremedythisimmediately.__[4]__Additionally,ifyoustillhaveheatingissues,pleasereporttothebuildingmanager. 161. Whom is this notice addressed to? (A) Safety inspectors (B) Maintenance workers (C) Building’s owners (D) Building’s residents 162. What has been improved? (A) The cooperation among the residents (B) The heating system (C) The billing (D) The maintenance 163. There are four positions in the text, marked [1], [2], [3], and [4]. In which position does the following phrase best fit? Ifyoufindthisisnotthecase,pleasecontactthemanagement,asthiscouldbeaclericalerror.(A) [1] (B) [2] (C) [3] (D) [4] Questions 164 through 167 refer to the following advertisement: Areyounewintownandnotsurewheretostartwithentertainment?Haveyoumovedrecentlyandwouldjustliketoknowwheretogetagoodmeal?LooknofurtherthanCommunityAssisttohelpyoulearnmoreaboutyournewhome!CommunityAssistisacustomer-service-orientedbusinesswiththesolepurposeofmakingyoufeelmorecomfortableandknowledgeableinyournewenvironment.

Foraone-timefee,basedonthesizeofyourtownandthescopeinwhichyou’dliketosearch,weprovideacomprehensivelistwithinformationabouttheareatomakeyoufeelmorelikeanative.Ourscopesofsearchinclude:*GoodEating,offeringyoualistoflocaleateriesbasedonthereviewsoflocals*FamilyFun,providingyouanumberofactivitiesbothchild-friendlyandadult-cateringsuchaswaterparks,amusementparks,andlibraries*ResourceHelp:thisisperhapsthemosthelpfulformovingtocompletelynewareas,asitwillhelpyoufindpostoffices,policedepartments,informationaboutlocalschooldistricts,andmuchmore!SigningupwithuswillalsoprovideyouwithanumberofcouponsandpromotionaldealsAVAILABLEONLYthroughCommunityAssist.Someoftheseoffersinclude30%offmealticketsatselectrestaurantsandevenafree+1toentertainmentsuchasamusementparksandfestivals.Calltodaytohelpusmakeyoualocal! 164. Whom does CommunityAssist primarily help? (A) Those who have children (B) Those who are looking for housing (C) Those who care about the environment (D) Those who have moved to a new location 165. What does CommunityAssist provide? (A) Food (B) Childcare (C) Activities (D) Information 166. Which of the following “scopes” would public transportation fall in? (A) Good Eating (B) Family Fun (C) Resource Help (D) None 167. Which of the following is true about the promotional deals that CommunityAssist offers? (A) Some of them are valid at certain restaurants. (B) They include 30% off at amusement parks. (C) All of them come in the form of coupons. (D) They apply to all local festivals. Questions 168 through 171 refer to the following email:

ThankyouforchoosingManzanaHotels,andcongratulationsonjoiningourrewardsprogram!__[1]__

Ourhoteloffersarangeofactivitiesforthosetakinganextendedstayincludingagym,pool,computerroom,andrentableofficeforthoseinneedofameetingroom.Ourstafflooksforwardtomakingyoufeelathomeandhopesyouwillthinkofuswhenplanningyournexttrip.__[2]__ Wehavereceivedyourbooking,andithasbeenconfirmed.Includedwithyourroomarefreewi-fi,continentalbreakfast,andendlessin-roomcoffeeuponrequest.YouhavechosenaPremiumSuite,whichalsoincludesfreefreshflowersinyourroom,anupgradedcablepackagewithfreemovierentals,andagiftcertificatetoMassageEnvy,adjacenttoourhotelandstaffedwithhighlytrainedphysicaltherapists.__[3]__ Suite204willbeavailableforcheck-inat1p.m.onJanuary3rd.Checkoutonyourfinalday,January10th,willbeat11a.m.Formoreinformationorspecialrequests,pleasecallusdirectly.ThankyouagainforchoosingManzanaHotels,pleaseenjoyyourtravels,andwelookforwardtoservingyou!__[4]__ 168. What facility does the booked hotel feature? (A) A business center (B) A stadium (C) A massage center (D) A cinema 169. Which of the following does the booked package include? (A) Eggs and bacon for breakfast (B) Unlimited tea service (C) Cabled Internet connection (D) A free massage 170. For how many nights is the booking? (A) 3 (B) 6 (C) 7 (D) 10 171. There are four positions in the text, marked [1], [2], [3], and [4]. In which position does the following phrase best fit? Weboast80locationsnationwideandaddbetween3and5newhotelseveryyear.(A) [1] (B) [2] (C) [3] (D) [4] Questions 172 through 175 refer to the following online chat:

DanteGlass15:01

Goodmorning.Ineedtoaddressyoursalesthispastmonth.ThedataI’vebeensenttellsmethatyourstoresoldasmanyphonesasyouusuallywouldinoneweekandhalfasmanycontracts.Whyisthis?

BlancheFirth15:04

Dante,weareawareofthat.Thebiggestdifferenceisourstaff–aswehavetakenoneightnewassociates,therehavebeentwonewpeopleonstaffeveryday.Thisshouldmeanwegetmorehelp,but,infact,ithindersourabilitytosellthecustomersonaplanwhenwehavetoteachthenewemployeeaboutitatthesametime.

KeevaDunne15:06

Ithinkthisisthebiggestproblemtoo–ournewassociatesdon’tgetthetimetolearnoutsideofon-the-jobtraining,andthatreallyimpedesthesalesprocess.

DanteGlass15:07

Whatwouldyouproposewedoaboutthat?

EsmaeCastaneda15:09

Well,asI’vesuggestedatourinternalmeetings,thereshouldbeatriallearningperiodforournewemployees.Wecanaffordtoscheduleanextraveteransalesassociatetositinthebackroomandexplainthebarebonesofthejob.

KeevaDunne15:10

Exactly,thatshouldonlytakethreetofourdays.Just20traininghourstomakesurewedon’tneedtoslowdownwhenthey’rereadytobeonthesalesfloor.

BlancheFirth15:11

Thatalsomeanslessdoublestaffingandfewerunnecessaryhourstopay.

DanteGlass15:12

Alright,thankyouforyoursuggestions.I’lltalktoJohnaboutthisandseewhatwecandofornextmonth.

EsmaeCastaneda15:14

Itwon’tmakemuchofadifferencenowthatourhiringperiodisover,butIdothinkifwechoosetotrythis,wecouldusethisnewestbatchofemployeestodoakindoftestrun.

DanteGlass15:15

OK.Andifitworks,wewillprobablyimplementthesameschemeatourotherstores.

172. In her 15:04 message, what does Blanche Firth mean by saying, “we are aware of that”? (A) Her team knows the answer to Dante Glass’s question. (B) Her team is informed that Dante Glass has received the sales data. (C) Her team acknowledges that the past month’s sales were lower than usual. (D) Her team can guess what Dante will talk about during this chat session. 173. What has been the reason for poor sales during the past month? (A) There are not enough salespeople. (B) Some salespeople are not trained enough. (C) Too many salespeople missed their training sessions. (D) Certain salespeople are absent because of training sessions. 174. What does Esmae Castaneda suggest in her 15:09 message? (A) Introducing a trial period for new salespeople

(B) Hiring a veteran sales associate to improve the sales (C) Asking an experienced employee to train new salespeople (D) Explaining the job that the salespeople should do 175. What does Dante Glass say about his coworkers’ idea? (A) He authorizes the solution they have found. (B) He rejects the solution proposed by them. (C) He proposes an alternative and insists on it. (D) He will provide a decision regarding this idea later. Questions 176 through 180 refer to the following letter and chart: DearMr.McGee,IwritetoyoutocongratulateyouonyoursecondconsecutiveterminofficeandtorequestyourclearanceinmakingsomecosmeticchangestoMcKenziePark.Inmyyearsofbirdwatchingatthepark,Ihavebeenabletonotonlycatalogmanynativespeciesbutalsototurnthishobbyintoanenjoyableassignmentformyclasses.Thisincludesbasiccatalogingtotrackingtheirmigrationhabitsandevennoticingwhichresourcesbringthemtothepark.Tokeepmyclassesinterestingyear-to-yearIhavepresentednewchallengestoeachclass,suchasidentifyingthedifferencesbetweenthemaleandfemalebirdsofthesamespeciesandcreatingbirdfeederswithdifferentkindsoffoodtoseewhichspeciestheywouldattract.Withtheadditionoftherecentlandscapingdonebythecity,mystudentshavenoticedaspikeinthenumberofgoldfinchespresent,whichtheyhavedeterminedtobecausedbythepurpleconeflowersnowgrowingaroundthepark.I’vetakenthisrealizationandgivenmylastcoupleofclassesthetaskofmonitoringthesefluctuatingpopulations.Ibelievemynextadventurewithmystudentswillbetoplanthoneysuckleorasimilarplanttoattractlocalhummingbirds–youwillnodoubtagreewithmeifyoulookattheattachedchart.PleaseletmeknowifandwhenImaybegin;Iampersuadedthatthesechangeswillbringtonsofnaturalbeautytothepark.Thankyouforyourtime,ProfessorKayCohenWhitman South University

BirdSightingsatMcKenziePark,2015-2019

VISUAL T4.Q176-180

176. Who is Mr. McGee? (A) A janitor at McKenzie Park (B) A renowned ornithologist (C) Kay Cohen’s fellow professor (D) Mayor of the city 177. What was one of the activities of Professor Cohen’s students at McKenzie Park? (A) Cataloging the species present (B) Attracting migrating birds to the park (C) Identifying the differences between species (D) Inventing new challenges for the next year’s class 178. According to Professor Cohen, what is the reason for the increased number of goldfinches in the park? (A) His students’ activities related to preservation of species (B) Presence of the coneflowers in the park (C) The decline of other bird species within the same area (D) Landscaping that has taken place in the entire city

179. What is the most likely reason for Professor Cohen’s wish to attract hummingbirds to the park? (A) Their population has been steadily declining over the past 5 years. (B) This would ensure competition among the bird species. (C) Their presence is beneficial to the plant called honeysuckle. (D) His students have specifically requested it. 180. Population of which of the following species has been unstable over the past 5 years? (A) Goldfinch (B) California Scrub Jay (C) Brown Thrasher (D) Hummingbird Questions 181 through 185 refer to the following emails: DearMr.Spaulding,Myapologiesforbotheringyouonyourvacation.Ihopeyourtripisgoingwellandyou’regettingtherelaxationyoudeserve!Firstofall,thankyouforgivingmethechancetoprovemyselfworkingwithoutsupervision.Ihaveafewquestionsandconcernsregardingwarrantiesonouritems,gemreplacement,andreturnpolicies.Ioftenfindmyselfworkingaloneandunabletoanswerquestionsormakedecisions,soIfiguredIshouldgotoyoutogetsomeinformationsoIcanhandlemyselfbetter.Regardinggemreplacement,wehaveacustomerthatkeepscominginwithherringsallmissingoneortwogems.Shehasthemunderwarrantyforanotheryearsoshealsohasuscleanandpolishthemwhenwereplacethem,andI’mworriedit’sgoingtobecomeextremelycostlyforus.Doyouhaveanyinsightregardingthis–orperhapsadviceonwhatIshoulddo?Iwouldalsoliketoknowtheparametersofourreturnpolicybetter.Awomancamewithapurchasefromastoreofthesamecompanyasours,andIwasn’tsureiforhowIcouldprocessthatreturn.Thankyouforyourhelp.AxelKohlAssistantSupervisorProgressionJewelry HelloMr.Kohl,

Don’tworryaboutbotheringme–Itoldyoutoemailmewithanyquestions,andI’mquitemissingthesalesflooralready!Itsoundslikeyou’rehandlingthingsresponsiblyandthinkingahead,sothat’sgreat.Thisparticularproblemdependsonifshehasthefactorywarrantyoronethroughthestore,butIcanlookatitwhenIreturntobetterassessthesituation.However,Iwouldstronglyrecommendtalkingtothewomanaboutbeingmorecarefulwithherrings.Thisisusuallythecasewhenpeopledon’tgetintothehabitofremovingringsbeforedoingdishes,movingitems,playingwithchildren,orotheractivities.Advisehertoremoveherringswhendoingtaskslikethisandtomakesureshehasasecureplacetostorethem.Asfarasourreturnsgo,Icanassureyouthatwecannotprocessareturnlikethat.Sincetheitemwasneverinoursystem,unlessshepurchasedsomesecondaryformofinsuranceforitatourstore,wewouldnotbeabletotaketheitem.Anyitemreturnedhastobefromourstore,purchasedwithinthepastthreemonths,andinreasonablygoodcondition.Ihopethishasclearedthingsup!I’llseeyouwhenIgetback.Sincerely,JohannesSpauldingStoreManagerProgressionJewelry 181. What is the main purpose of Mr. Kohl’s email? (A) To stay in touch (B) To report two incidents (C) To complain about working conditions (D) To request advice 182. Which of the following is true regarding the first customer that Mr. Kohl mentions? (A) She has been to the store only once so far. (B) She has no warranty on the rings she purchased at the store. (C) She probably forgets to remove her rings while doing housework. (D) She doesn’t have a place where to store her rings securely. 183. How can the tone of Mr. Spaulding’s email be best described? (A) Offended (B) Annoyed (C) Professional (D) Technical 184. What does Mr. Spaulding suggest that Mr. Kohl do in regards to the second customer? (A) Refuse to accept the return of the item (B) Have the customer purchase secondary insurance for the item

(C) Try to find the item in the system and decide what to do (D) Tell the customer to return the item to the store where she purchased it 185. Which of the following items, purchased at Mr. Kohl’s store, can potentially be returned to the store? (A) A pair of earrings in good condition purchased a month ago (B) A necklace in perfect condition purchased half a year ago (C) A ring missing gems purchased two months ago (D) A slightly scratched gold bracelet purchased a year ago Questions 186 through 190 refer to the following announcement in a newsletter and its attachments:

BrightSkyStudioisahistoricbuilding,inwhichwehavebeenkeepingthetraditionofperformingamixoforiginalandclassicplays.Forthisseason,wearelookingforaspiringactorstojoinusfortwofantasticshows:“SquareOne”byplaywrightsJaimeRossandGertrudeMejia,aswellastheclassic“Hamlet.”OurseasonstartsJune15th,whenwewillbeperformingbothpiecesuntilourfinalnightonJuly17th.RehearsalswillbeheldMondays,Wednesdays,andFridaysMay1stthroughJune12th,sowewishthatyouhaveaflexiblescheduleand/orthemeanstomakeittotheserehearsals,5p.m.to8p.m.consistently.

Weacceptauditionsfromactors15andup,butwewillbeauditioningforafinitenumberofroles.Auditionparametersandscheduleareattached.

Previousexperienceisnotnecessary–wewelcomeindividualsofallexpertise!Sopleasesignuptodayandhelpusincreatingyetanotherseasonofspectacularperformances.

AuditionPresentationParameters-Speechshouldnotbeprimarilyactive

-Between3and8minutes-Family-appropriate;wepreferlight-hearted

-Intendedfortheperformanceofasinglecharacter

AuditionDatesandTimesPlay Date Time

Hamlet April24th 10a.m.SquareOne April24th 2p.m.Hamlet April25th 10a.m.SquareOne April25th 2p.m.Hamlet April26th 11a.m.SquareOne April26th 3p.m.Hamlet April27th 10a.m.

SquareOne April27th 2p.m. 186. What is suggested about Bright Sky Studio? (A) Its repertoire features both contemporary and classic pieces. (B) It is located in modern facilities. (C) It employs only professional actors. (D) Its performances are given only in summer. 187. Which term can best replace the word “finite” in the second paragraph of the advertisement? (A) limited (B) supposed (C) large (D) infinite 188. Which of the following would be acceptable as an audition piece? (A) A dialog 5 minutes long (B) A monolog 5 minutes long (C) A dialog 10 minutes long (D) A monolog 10 minutes long 189. When should someone wishing to perform in a play be available? (A) Roughly from mid-June to mid-July (B) Roughly from late April to mid-June (C) Roughly from early May to mid-July (D) Roughly from late April to mid-July 190. Which of the following is true about both plays? (A) Their auditions will be held at the same time, and so will their rehearsals. (B) Their auditions will be held at the same time, but their rehearsals will be separate. (C) Their auditions will be separate, but their rehearsals will be held at the same time. (D) Both their auditions and their rehearsals will be held independently. Questions 191 through 195 refer to the following emails and list: From: ZoranVuceticTo: ElectroAssociatesHelplineDate/Time: January14,12:04p.m.Hello,I’veorderedanewvacuumcleanerfromyourchain,aswellasseveralattachmentsforit.Theyareofthesamebrand,MorningSun,butnoneoftheattachmentsfit.Itplugsinandrunsfine,andIhavenoproblemsreadingtheinstructions.Theattachmentscan’tseemto

fit,butIbelieveit’sadefectwiththevacuumcleaneritself.IwaswonderingifIcouldsenditsomewheretoberepaired,orifImaygetanewonesenttome.ItisimportantIgetthesameonesinceIboughtthisonespecificallyforitssizeandeasystorage.MysecondproblemiswithmyNewComerOfficeAssistant.I’vealreadygonethroughlearningandprogrammingthevoicecommands.However,itwillnotconnecttoanyofmyofficedevices.I’vetriedmylaptop,printer,television,andmonitor,butthesehavenotbeenworkingforsomereason.Itconnectstomywi-fi,soultimatelyitisworkingjustasasearchengine;Iwouldlike,however,tobeabletoutilizeitmoreproductivelyformywork.Iwaslookingtospend1,500€maximumformynewoffice,andthishasalreadytakenuptwo-thirdsofthatbudget.Regards,ZoranVucetic From: ElectroAssociatesHelplineTo: ZoranVuceticDate/Time: January15,10:05a.m.GoodmorningMr.Vucetic,Thankyouforcontactingus.Iamhappytohelpwithbothoftheseproblems.Regardingthevacuumcleaner:Ifyouareabletosendusapictureofthedefect–oratleasttheareawheretheattachmentsconnect–thatwouldhelpusgreatlyinourproductionmonitoring.Ifnot,pleaserespondwiththeserialnumberorapictureofthebarcodeonthesideofthevacuumcleaner,andwewillsendyouanewone.Thisdefectisn’tcommonbutnotunheardof;thereisaplastictabinsidetubingthatshouldbebrokenoffintheassemblyprocess,andsomemayslipbytheinspectionprocesswithoutthis.Thistabmustbepreventingadditionalattachmentsfromassemblingcorrectly.AsforyourNewComerdevice:Theseonlyworkwithdevicesofthesamebrand.Soyes,youmayuseyourdeviceasasearchengine,butalsoasawaytobuyonlinewithease,settimers,reminders,andappointments,andasawaytotakenotes.Incompatibilityisnotsomethingwecancovertocompensateforsendingnewitems,butIhavecompiledalistofcompatibledevicesforyou,whichyouwillfindattached.Shouldyoubeinterestedinpurchasingthem,pleaselogintoyourElectroAssociatesaccountandproceedasusual.ThankyouforchoosingElectroAssociates.LisaMooneyCustomerServiceRepresentativeElectroAssociates

CompatibleDevicesItem Purpose Price

ProPrintXG40 Printer 129€AceWonder3 Printer 49€BlackParrot2.0 CordlessPhone 59€X-Ray Wi-fiRouter 49€NewComerLight Laptop 449€NewComerTotal Laptop 529€NewComerM18 Monitor 99€

191. What problem with the vacuum cleaner does Zoran Vucetic describe? (A) He can’t start it. (B) He can’t attach accessories to it. (C) The instructions are imprecise. (D) It is of the wrong size. 192. To which area does the problem with NewComer Office Assistant belong? (A) Compatibility (B) Connectivity (C) Productivity (D) Programmability 193. What does Lisa Mooney mean when she writes, “This defect isn’t common but not unheard of”? (A) She has never heard anyone complain about this defect before. (B) The defect is known to exist, although it is rather rare. (C) This defect is probably not the only one in this brand of the vacuum cleaners. (D) This defect is commonly overlooked by the quality control during the assembly. 194. What does Lisa Mooney imply regarding the NewComer Office Assistant? (A) It is compatible with several brands, but not with ones Mr. Vucetic is using. (B) She is unwilling to help Mr. Vucetic with this problem. (C) Mr. Vucetic should send the device’s serial number to her, and she will send him a new one. (D) Mr. Vucetic is not using the device to its full potential. 195. Which of the devices suggested by Lisa Mooney can Zoran Vucetic probably NOT afford? (A) ProPrint XG40 (B) NewComer Light (C) NewComer Total (D) NewComer M18 Questions 196 through 200 refer to the following online advertisement, review, and email:

All-StarCinemaFromallofusatAll-Star,wewouldliketoproudlyannounceour20thIndependentDramaFilmFestival,whichwewillbehostingonOctober10th.For20yearswehavebeenbringingindependentfilmmakerstoapopularscreentohelprealizetheirdreams,andmanyoftheseindividualshavegoneontomakeincredibleadditionstothefilmindustryandevenasfarastoproduceblockbustermovies.Wealsocaregreatlyforourgivingpatrons,whomwewouldn’tbeherewithout!Forthis,wewouldliketoofferagreatchancetogetthefamilytogetherortocelebrateindependentcinemawithagroupoffriends:All-StarCinemawillbehostingaraffleforfivefreeticketstotheupcomingfilmfestival.Toenter,simplyleaveareviewonourwebsitethatstateswhyweshouldpickyourgroup.Wecan’twaittoseeyouthere! Youareleavingareviewfor:All-StarCinemaDate:September18thYourname:DominykasSkinderisIwouldlovetoattendthisyear’sfilmfestivalwithmywifeand,ofcourse,bringafewofourclosestfriendsalong!WefirstwenttotheIndependentDramaFilmFestival12yearsagoatthepremiereofDancingCountries,whichturnedintooneofthemostpopularmoviesoftheyear,sowewereveryexcitedtohavebeenamongthefirsttobeabletoseeit.MywifeandIhaveattendedthefestivaleveryyearsinceandneverbeendisappointed.Thisyearweareespeciallyexcitedtoattendbecausethedatefallsonour10thweddinganniversary!Itwouldbeamazingtobeabletocelebratewithsuchanoccasion,andthiswouldmakethedayveryspecialforus. FROM:EvangelinePuckett,All-StarCinemaTO:DominykasSkinderisDATE/TIME:September21stSUBJECT:Re:Commentingon:All-StarCinema,postedSeptember18thCongratulationsDominykas!Youhavebeenchosenasourrafflewinnerforthisyear’sfilmfestival!Weweretouchedbyyourstoryandhopeyoucanhaveablastatthisyear’spremieresofSunnedWaters,TulipFields,andUnderlying.Toredeemyourtickets,pleasevisitourticketboothwithavalidID.Fiveticketswillbesavedforyou,aswellasa£30voucherforconcessionstobeusedatAll-Star.

Notethatallfiveticketsmustbeusedatthesamemoviescreening,asweindeedwouldlikeyoutocelebrateinagroup–themorethemerrier!Wewillalsobesettingasideourpremiumbooth,atwhichyouwillgettable-sideservice.Thisway,ifyouwouldlikemorefoodordrinks,youwon’thavetoleavethetheatreandmissanyofthefilms!Thankyouforparticipating,andwehopetoseeyouintheyearsfollowing,aswellastoreadyourfilmreviews!Sincerely,EvangelinePuckettPublicRelationsManagerAll-StarCinema 196. What is suggested about All-Star Cinema? (A) It was founded 20 years ago. (B) It supports independent filmmakers. (C) It produces blockbuster movies. (D) It regularly organizes raffles. 197. Which of the following films has Dominykas Skinderis already seen? (A) Dancing Countries (B) Sunned Waters (C) Tulip Fields (D) Underlying 198. What can be inferred about Dominykas Skinderis? (A) He has a lot of friends. (B) He regularly posts reviews of independent films. (C) He goes to cinemas very often. (D) He got married ten years ago. 199. How does Evangeline Puckett characterize Dominykas Skinderis’s review? (A) Raffling (B) Touching (C) Blasting (D) Redeeming 200. What must Dominykas Skinderis do on the day of the festival? (A) Post reviews for other films (B) Bring friends along (C) Redeem the £30 voucher (D) Purchase additional food and drinks

This is the end of the test. If there is time remaining, you may go back and review your answers for Parts 5, 6, and 7.