together we grow north carolina early intervention services eisas parent survey: assessment of early...
TRANSCRIPT
Together We Grow North Carolina Early Intervention Services
EISAS Parent Survey: EISAS Parent Survey: Assessment of Early Intervention Assessment of Early Intervention
Service Provider QualityService Provider Quality
Presenters: Presenters: Lynette Aytch, FPG Child Development Lynette Aytch, FPG Child Development
InstituteInstituteAnn Crane, Director Fayetteville CDSAAnn Crane, Director Fayetteville CDSA
National Early Childhood Inclusion InstituteNational Early Childhood Inclusion InstituteAugust 5, 2005August 5, 2005
Together We Grow North Carolina Early Intervention Services
Presentation ObjectivesPresentation Objectives Present brief overview of EISAS Parent Survey
Discuss benefits and limitations of parent survey methodology
Present rationale for and importance of provider-specific parent feedback
Discuss implications of survey findings for improving quality of provider services
Together We Grow North Carolina Early Intervention Services
Goals of EISAS Parent Goals of EISAS Parent SurveySurvey
To assess the extent to which parents have had the opportunity to participate in an active and meaningful way in all aspects of early intervention service provision
To assess parent perceptions of the quality of early intervention services provided
Together We Grow North Carolina Early Intervention Services
Overview of Parent Survey Overview of Parent Survey DevelopmentDevelopment
Extensive review of the literature
Significant constituent input
Multiple field studies
Refinements based on results of field studies
Together We Grow North Carolina Early Intervention Services
Core Values of EISASCore Values of EISAS
The centrality of the family to promote and sustain optimal child development outcomes
Parents as active participants and decision-makers in all aspects of early intervention service, to the extent they desire
Coordination of services to facilitate seamless delivery
Interagency collaboration to promote effective and efficient use of resources
Together We Grow North Carolina Early Intervention Services
Core Values of EISASCore Values of EISAS
Individualized services to address specific child and family strengths, needs, and desired outcomes
Integration of intervention activities into typical child and family routines
Provision of intervention services in natural environments
Importance of informal family support and community resources
Together We Grow North Carolina Early Intervention Services
Survey Methodology: Benefits Survey Methodology: Benefits
Practical and cost efficient way to get feedback from a broad group of parents
Internally developed by diverse group of constituents to reflect program and practice priorities
Provides opportunity for systematic review and reflection on perceptions of program practices
Together We Grow North Carolina Early Intervention Services
Survey Methodology: Survey Methodology: Limitations Limitations
Subjective perspective of experiences and program practices
Tendency toward inflated ratings
One of multiple information-gathering strategies (e.g., focus groups, interviews, etc.) that can be used to collect parent feedback
Together We Grow North Carolina Early Intervention Services
Rationale for Provider-Specific Rationale for Provider-Specific Feedback Feedback
NC Early Intervention System Reorganization 7/04
18 statewide CDSAs (Local administrative agency for Infant/Toddler Program – Part C
CDSA provision of multi-disciplinary evaluations and service coordination
Contracting with community providers for intervention services (PT, OT, Speech, Special Education)
Together We Grow North Carolina Early Intervention Services
Rationale for Provider-Specific Rationale for Provider-Specific Feedback Feedback
(con’t.)(con’t.) Family Choice of Service Providers
Provider Profile Information
EISAS Parent Survey: Provision of Intervention Services used to obtain provider specific feedback from families regarding service provision
Together We Grow North Carolina Early Intervention Services
Logistics of Survey Logistics of Survey Implementation Implementation
Need for standardization process for statewide implementation
Identification of children receiving therapy services using statewide database system
Local CDSA identification of service providers
Together We Grow North Carolina Early Intervention Services
Logistics of Survey Logistics of Survey Implementation Implementation
(con’t.)(con’t.) EI Branch and FPG identify recipients and
assemble survey packets Cover letter and label specific to provider
agency Inclusion of appropriate parent survey
Dissemination of surveys to CDSAs for distribution by service coordinator
Challenges encountered to obtaining provider specific feedback
Together We Grow North Carolina Early Intervention Services
Implications of Survey Findings Implications of Survey Findings
Program insight into experiences and perceived quality of services from a diverse sample of parents
Feedback to providers about parents’ perceptions of services
Information to inform program planning and improvement
Impact on program policies and practices
Together We Grow North Carolina Early Intervention Services
Next Steps Next Steps
Analyze data
Develop feedback reports for parents, providers, and EI leadership
Continue dissemination of EISAS Parent Survey
Explore potential for national utility of the survey
Together We Grow North Carolina Early Intervention Services
Acknowledgements Acknowledgements
Quality Improvement Director Sherry Franklin
Licensure, Certification, & Information Specialist Lynn Graham
CDSA Program Supervisor Jerry Wilkinson
Fayetteville CDSA Director Ann Crane
Most importantly......Early Intervention parents and stakeholders across the state of North Carolina!!!!
Together We Grow North Carolina Early Intervention Services
Contact Information Contact Information
Lynette AytchFPG Child Development Institute
(919) [email protected]
Ann CraneFayetteville CDSA
(910) 486-1605 ext. [email protected]