tollgrade vbt manager
TRANSCRIPT
Broadband Solutions
Eliminate Repeat Dispatches With Tollgrade
Introducing the VBT™ Solution
© 2013 Tollgrade Communications, Inc
Tollgrade Broadband Solutions
Overview
Who is Tollgrade? Problems / Challenges How Tollgrade Eliminates Repeat Dispatches Case Study – Tier 1 Service Provider
Proprietary and Confidential Slide 2
Tollgrade Broadband Solutions
We Improve Reliability on Critical Infrastructure Proven on Broadband & “Smart Grid” Networks
World Leader in Access Network Test Systems Incumbent positions in many of the world’s largest telecommunications providers Perform the automated test process for over +200 million copper access lines worldwide Expertise in Algorithms, Data Analysis, Correlation and Dispatch in large networks
Leading Edge Smart Grid Portfolio Won key North American Utilities – Duke, Center Point, Toronto Hydro International Expansion - Customers in South America and Western Europe Advanced Network capability leverages large Telco expertise
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
Global Presence
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information Slide 4
Tollgrade Broadband Solutions
Tollgrade’s Business
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information Slide 5
Broadband Solutions
Problems / Challenges
Tollgrade Broadband Solutions
Repeat Dispatches
Slide 7
Repeat dispatches costs service providers millions -- about 15% of their repair business
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
Problems Coming Inside the Home
Leading Problems Reported by Customers: Slow or intermittent Internet service “Faulty” modem but 80% of time modem replacement is unnecessary Random dropping of connection Why are They Difficult to Diagnose: Can’t determine where the problem exists Can’t measure compliance to field test procedures Inconsistent testing methods, tools and technical expertise
Slide 8
These problems are difficult to identify and repair. Unresolved, our field data shows they can lead to 10 – 15% of customer churn
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Broadband Solutions
How Tollgrade Eliminates Repeat Dispatches
Tollgrade Broadband Solutions
Solution: VBT & VBT Manager
Slide 10
Result Display
Power
Activation button
To Network
To Modem
VBT™ VBT Manager™
First solution to measure compliance with field test procedures Runs 50 tests to address common, repeat or chronic problems Normalizes repair and test processes Complementary to existing handhelds Pays for itself after first saved dispatch
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
How its Deployed
Slide 11
Inside the Home Outside the Home
Network Interface
VBT DSL Modem
Inside wire
Network Interface
VBT DSL Modem
Inside wire
VBT installs in-line at the DSL modem or the NID to identify and repair faults in the home, or in the network
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
Sends Data to Service Provider OSS
Slide 12
Network Interface
VBT DSL Modem
Inside wire
Network Interface
VBT DSL Modem
Inside wire
Measures compliance to field test repair procedures
Service Provider’s OSS
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
VBT Manager Centralizes Field Test Data
Slide 13
Intermittent Service Slow Broadband Random dropping Slows down at night
• Historical analysis • Trending • Reporting • Normalize test process
VBT data available to Operations Center & OSS:
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
VBT Manager Centralizes Field Test Data
Slide 14
Intermittent Service Slow Broadband Random dropping Slows down at night
• Historical analysis • Trending • Reporting • Normalize test process
VBT data available to Operations Center & OSS: • First tool to measure compliance; normalize testing process • Historical archive makes data available to new field techs • Analyzing data at the OSS, can look for patterns and trends
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
50 Automated Tests Normalize Field Repairs
Slide 15
VBT Test Result Repair Action
Test OK Successful repair or installation
DSL modem not connected Reset modem, replace modem
DSLAM not connected Repair DSLAM, jumper wiring, DSLAM configuration
Outside plant open Repair open in network cable
Inside wire open Repair inside wire
Noise on the line – outside plant Repair outside cabling , poor splices or joints
Noise on the line – inside home Move chargers, lamps, appliances, repair poor wiring
Line fault near the home Repair high resistance fault located in network
Line fault in the home Replace inside wire
No sync with DSLAM Reconfigure DSLAM
No sync with residential modem Replace residential modem
Slow or unstable line speed – outside plant Repair outside cabling , poor splices or joints
Slow or unstable line speed – inside home Move chargers, lamps, appliances, repair poor wiring
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
VBT & VBT Manager Capability
Slide 16
a y N e t w o s
Residential modem DSLAM
Line NID
Test System TOK VBT TOK
Modem not detected Noise on the line – inside home Extreme noise – no service Inside wire broken Inside wire loose
Open outside plant Noise on the line – outside Line fault near home (bad joint)
DSLAM not detected
Tollgrade VBT Fault Identification and Location
Centralized Test System
Modem sync detect (from DSLAM) DSLAM failure Noise detected Attenuation, Data rate Open in CO
Hazardous voltage Open outside plant Metallic faults - outside Open near drop
VBT adds critical information currently missing from centralized test systems and handheld test equipment
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Broadband Solutions
Case Study
Tollgrade Broadband Solutions
Deploying Now at One of North America’s Largest Broadband Service Providers
Challenge: High number of repeat dispatches Objectives: Reduce repeat and chronic dispatches Wanted visibility into issues originating in the home Measure improvement in their field repair process
Slide 18 © 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
Results
Cuts repeat dispatches by over 50% Ends trouble cycle in over 80% of chronic cases Eliminates returned CPE by up to 80% Measures compliance Paid for itself after first saved dispatch
Slide 19 © 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
Found Problems Other Solutions Missed
Wire Nest around power to fluorescent light
Slide 20
Bad “Scotch Lock” causes high resistance fault
Metallic Fault detected was traced to NID
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
How Can We Help You?
Reduce repeat dispatches? Find chronic problems? Reduce costs to support ADSL/DSL? Reduce field tech training costs? Normalize training processes? Measure compliance to repair processes?
Slide 21 © 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Broadband Solutions
Thank You! Questions? Learn more at www.tollgrade.com
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