tom loosemore - camp digital 2016
TRANSCRIPT
Tom Loosemore Director, Digital Services The Co-operative Group
@tomskitomski digital.blogs.coop
Hello
1. Some quotations 2. The Co-op bit 3. Some good stories 4. Stuff that matters
1. Some quotations
“What did you do in the digital revolution, grandad?”
“Sufficiently advanced technology is indistinguishable from magic”
“Magic is a power relationship”
“Software is politics, now”
1. Some quotations 2. The bit about the Co-op
It’s nice...
https://github.com/alphagov/static/pull/94
https://github.com/alphagov/calculators/pull/129
The difference? Co-operation
The Co-op
The Co-op
“The internet works because a lot of people co-operate to do things together” Jon Postel
The Co-op
“The internet works because a lot of people co-operate to do things together” Jon Postel
The Co-op’s values and the internet are a natural fit
The Co-op
“The internet works because a lot of people co-operate to do things together” Jon Postel
It’s our job to convert that into a successful business
The Co-op
We’re asking ourselves - what do you get if you add membership, co-operation and the internet?
The Co-op
We’ve just started. And the way we’re working should not be a surprise.
The Co-op
We’re @CoopDigital
The Co-op
Digital?
“Applying the culture, practices, processes & technologies of the Internet-era to respond to people’s raised expectations.”
The Co-op
The Co-op
The Co-op
Open Agile Multi-disciplinary Start with needs*
The Co-op
Open agile Multi-disciplinary Start with needs*
The Co-op
Open agile Multi-Disciplinary Start with needs* *of our users
The Co-op
Open agile Multi-Disciplinary Start with needs* *of our users. Our owners.
The Co-op
</co-op>
1. Some quotations 2. The bit about the Co-op 3. Some good stories
‘Egoless design’
‘Cause trouble in the public interest’
The Co-op
The Co-op
The Co-op
“The strategy is delivery”
55
“The unit of delivery is the team”
Universal Credit
Spring 2013
The Co-op
1. Invent Policy 2. Guess Requirements 3. Procure IT system 4. Inflict on Users 5. Operate (aka Stasis)
“Help more people, find more work, more of the time; while supporting those who can’t”
Craft a vision that everyone can use to steer every decision
Start multi-disciplinary; stay multi-disciplinary.
Pioneers Settlers Town Planners
Obsess about how well they understand the needs of their users
“User research is a team sport”
“What have we proved”
User needs? Service design? How best to operate?
Iterate Then iterate again
Start small, stay small
Scale organically, preserving their culture at all costs
“Show the thing”
They do the hard work to make things simple
“False certainty is our mortal foe”
“Own your process Don’t let your process own you”
Start humble; stay humble
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< / my_heroes >
1. Some quotations 2. The bit about the Co-op 3. Some good stories 4. Stuff that matters
Do stuff that
matters The Co-op
Thank You @CoopDigital @tomskitomski Product Managers on.coop/1oLHN9V Delivery Managers on.coop/1pmx4Dw Content Designers on.coop/1TO0fKD Head of Engineering on.coop/1TOcOqD