tổng đài điện thoại siemens hipath 4000 [thegioitongdai.com.vn]
DESCRIPTION
Xem chi tiết tại : http://www.thegioitongdai.com.vn/tong-dai-dien-thoai-siemens/tong-dai-siemens-hipath-4000/20.html Tổng đài Siemens Hipath 4000 là giải pháp truyền thông trên nền IP cho các doanh nghiệp với quy mô từ 300 tới 100,000 người sử dụng. Giải pháp cung cấp một dải rộng lớn các ứng dụng cho doanh nghiệp với độ tin cậy cao. Giải pháp kết hợp các điểm mạnh của việc kết nối mạng với sự đa dạng của các thiết bị đầu cuối, bao gồm các máy để bàn IP và TDM, các máy di động WLAN và DECT, softphone và UC clients.TRANSCRIPT
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Siemens Enterprise Comm nicationsSiemens Enterprise Comm nicationsSiemens Enterprise CommunicationsSiemens Enterprise Communications
HiPath 4000 V6HiPath 4000 V6
September 2010September 2010
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
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ContentsContents
About Siemens Enterprise Communications Slide 2Communications and Business Slide 4HiPath 4000 Solutions Slide 10What’s New in V6 Slide 16Applications and Services Slide 29What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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Siemens Enterprise Communications Profile– Expanding Market LeadershipExpanding Market Leadership
Global and Regional Positions
in North America with 6.2 M lines already installed
in Europe with 16% market share, and in
19% growth in Europe
Growingshare No. 1
Growingposition
in India with 17% market share
Germany with 40%
in China with 8% market share20% growth in
North America
share Growingposition
Leadingposition
No. 1
in Latin America with 18% market share, and in Brazil with 28%
33% growth in APAC
No. 1
Growingposition
in RSA with 13% market share
Voice and Applications
Enterasys
LegendAmong communications-based services providers with own No. 1
globally
Leadingposition
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Enterasys
Servicessolutions platform globally
Sources: MZA Consultants: PBX market shares; Gartner: Services market share; SEN for Enterasys; as of July 2010.
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Siemens Enterprise Communications Profile– Large, Diverse Customer BaseLarge, Diverse Customer Base
Financial Services Manufacturing Public sector
Healthcare Education Others
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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ContentsContents
About Siemens Enterprise Communications Slide 2Communications and Business Slide 4HiPath 4000 Solutions Slide 10What’s New in V6 Slide 16Applications and Services Slide 29What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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Planning for today's business challengesPlanning for today s business challenges
Communications trendsBusiness trends
DeviceGrowth withCostCloud Device
proliferationcorporateexcellence
containment /reduction
Social media Green ITSustainabilityAgile
enterprise
Data center / virtualization
Seamlessmobility
Distributed /telecommuting
workforce
Selectiveout-tasking
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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Business and IT GoalsBusiness and IT Goals
Communications and IT GoalsBusiness Goals
Enable business success by deploying the best communication toolsLower communications CapEx / OpEx Ensure flexibility, scalability and business continuityReduce communications complexity and increase its effectiveness
ReduceOperating Costs
GrowRevenue increase its effectiveness
Streamline use of multiple communications technologies to meet security and environmental mandates
Operating CostsRevenue
Establish solid partner relationship to drive your business value
CorporateExcellence
AssetEfficiency
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
ExcellenceEfficiency
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Communications Transformation- Increasing Value vs. Cost of DeliveryIncreasing Value vs. Cost of Delivery
OpenPathOptimize Enhance Transform
VoIP(HiPath)
TDM(Hicom)
UC(OpenScape)
SaaS(OpenScape 2010)
Optimize Enhance Transform
SIP Cloud
IP
IPIP
IP
Proprietary hardware & softwareConverged IP networks
Proprietary hardware & softwareTelecommunications networks
Open standards hardware & software SIP networksCEBP
Software as a ServiceOn-demand consumptionCloud mash-ups
Premises-based / Distributed Data center-basedManaged Services
UC / Social media integrationCloud
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
TCOg
$$$$ $$$ $$ $
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HiPath 4000from Siemens Enterprise Communicationsfrom Siemens Enterprise Communications
The Leading Converged IP HiPath 4000
Proven in 80 countries with over 25 million ports sold
Communications SolutionHiPath 4000
AnalogPSTN
Cost-effective communications choices for converged IP telephonyBuilt-in reliability S l bl hit t
DECT
TDM IPDA
PSTN
Scalable architectureFlexible deployment optionsEasy migrationG t i ti i t t t ti
SoftGateITInfrastructure
(IP)
Great migration investment protectionOpen interfacesComprehensive support servicesMature and stable company
HiPath 4000
VoIP Phones
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Mature and stable company
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ContentsContents
About Siemens Enterprise Communications Slide 2Communications and Business Slide 4HiPath 4000 Solutions Slide 10What’s New in V6 Slide 16Applications and Services Slide 29What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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HiPath 4000 SolutionsHiPath 4000 Solutions
HiPath 4000 HiPath 4000 The economic benefit of
A mature yet innovative communications platform th t d li d
is:
Highly reliable and scalable communications
l ti t t th
provides:
Feature-rich, reliable communications with
d t h t
HiPath 4000 is:
that delivers converged IP communications solutions.
solutions to meet the needs of business today.
product enhancements continually adding value.
An extensive range of features, combining the advantages of traditional and IP telephony
An OpenPath to leverage new technology with easy and cost-effective migration options
Protection of investments with product innovations in hardware, software and licensing
“HiPath 4000 delivers a rich feature set and exceptional flexibility, scalability and reliability. Customers can retain legacy investment, leverage new IP and
and IP telephony. migration options. and licensing.
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
SIP technology, and migrate when ready!”
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HiPath 4000 Solutions- OverviewOverview
HiPath 4000 Architecture, Features, Scalability
Extensive Enterprise feature set for traditional and IP telephonyScalable communications deployments supporting from 300 to 12,000 users on a
Deployment options for IP distributed branches, complex corporate networks and stand-alone systemsSeparated Duplex optionsupporting from 300 to 12,000 users on a
system, 100,000 users in a full networkStandards-based interworking with multiple competitor’s systems and in multiple networks worldwide
Separated Duplex optionRedundancy options for disaster recovery and operational continuitySurvivability capabilities with separation of
networks, worldwidePublic and private network connections via analog, TDM and IP trunks using QSIG, native SIP, and CSTA
signaling and voice for IP access pointsRich connectivity and features for SIP trunking, Service Providers and SIP applications
Cost-effective, survivable branch solutions with easy IT integration and full HiPath Management suite
ppProductivity enhancements for users with integrated OpenScape UC SuiteBuilt-in security and encryption
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Over 25 million ports sold in 80 countries
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HiPath 4000 V6 - Deployment ScenariosDeployment Scenarios
Large Branch OfficeRouter
Digital, SIP & HFA PhonesFMC / VoWLAN
Large Branch OfficeRouter
Digital, SIP & HFA PhonesFMC / VoWLAN
HiPath 4000
Headquarters HiPath 4000
Headquarters
AP3700DECT /
Cordless IPHiPath 4000
Video-ConferencingAP3700
DECT / Cordless IPHiPath
4000Video-
Conferencing
OpenScape UC Suite Apps (UC, UM, CC, Video) and Business Applications
Optional HiPath 4000Separated Duplex (co-located or remote)
OpenScape UC Suite Apps (UC, UM, CC, Video) and Business Applications
Optional HiPath 4000Separated Duplex (co-located or remote)
Survivable IP Branch OfficeSurvivable IP Branch Office
LANRouter
SoftGate
LANRouter
SoftGate
WANWAN
SoftGateand AP-ESoftGateand AP-E
AP3700
FMC / VoWLANVoice
Digital SIP &
AP3700
FMC / VoWLANVoice
Digital SIP &
PSTN / SIP-SPPSTN / SIP-SP
Survivable Medium Converged BranchFMC / Survivable Medium Converged BranchFMC /
Peer-to-Peer
Digital, SIP & HFA Phones
DECT
Peer-to-Peer
Digital, SIP & HFA Phones
DECT
DECT /
Digital, SIP & HFA Phones VoWLAN
Video DECT /
Digital, SIP & HFA Phones VoWLAN
Video
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Peer to PeerVideo- ConferencingPeer to PeerVideo- Conferencing
DECT / Cordless IP
Video-ConferencingAP3700 and AP-E
DECT / Cordless IP
Video-ConferencingAP3700 and AP-E
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HiPath 4000 Solutions – A Broad Range of Cost Effective ChoicesA Broad Range of Cost Effective Choices
OpenScape
Common System Management…Options for every need…
ApplicationsAttendant Console, OpenScape UC
S iteOpenScape
Alarm Professional
EndpointsOpenScape
Personal Edition
(Soft Client)
OpenStage Phones
(TDM, HFA)
Analog Devices
Video endpoints
Fault
User Management
Mobility DECT Cordless
OpenScape Mobility
Fixed Mobile Convenience
UC Mobile Client
Applications Co so e,Boss/Secretary
& CTISuite
ApplicationsAlarm
Responseo ess o a
Integration
QoSManagement
au tManagement
Unified Comm.
Unified Messaging /
Instant Messaging
OpenScape Video
Voice & Web Conferencing
Presence based
CollaborationAccounting
Management
Open Based On Open Standards And Published Interfaces –N ti SIP SOAP/XML SNMP d MIB T QSIG TAPI JTAPI d
HiPath 4000 Manager
HiPath 4000
IP Connectivity
HiPath 4000 SoftGate
SIP Service Provider
OpenScape Exchange
IP Access Points, IPDA
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Open Interfaces Native SIP, SOAP/XML, SNMP and MIB Traps, QSIG, TAPI, JTAPI and
CSTA, CDR HiPath 4000
Assistant
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HiPath 4000 Solutions- Close Integration with OpenScape UC SuiteClose Integration with OpenScape UC Suite
HiPath 4000 - A powerful converged solution delivering expanded capabilities through close integration with UC S i A li i i l di O S UC M iSuite Applications, including OpenScape UC, Messaging and Contact Center. Comprehensive interworking with OpenScape Voice and smooth migration to software-based Voice with new Flex Licensing and license portability.
OpenScapeApplications
and more …
and
OpenScape Voice
OpenScapeMobility
OpenScape Video
OpenScapeMessaging
OpenScapeUC Application
OpenScapeContact Center
OpenScape UC ServerSoftware
Foundation
Any client every IP IT or telephony infrastructure
more …
OpenScape UC ServerSIP Session
ControlAvailability
ManagementAggregated Presence QoS Management Session Detail Reporting
Administration & Licensing
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Any client, every IP, IT or telephony infrastructure
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ContentsContents
About Siemens Enterprise Communications Slide 2Communications and Business Slide 4HiPath 4000 Solutions Slide 10What’s New in V6 Slide 16Applications and Services Slide 29What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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HiPath 4000 Solution - Summary of What’s New in V6Summary of What s New in V6
Highly reliable and available SW hit t i
New SW ArchitectureIndustry-standard server
ti f HiP th 4000
New HardwareNew duplex architecture with high reliability
Enhanced Reliability
SW architecture running on Suse LinuxDirect CSTA connectivityHiPath 4000 Assistant for integrated Performance and
option for HiPath 4000New DSCXL2 server (more powerful quad-core cPCI hardware) for HiPath 4000 communication server and AP-
high reliability
Separated Duplex (Layer 2)
Management System Redundancy g
Fault Management83 IP Access Points for HiPath 4000 single server system
Emergency serverHot redundant Gigabit LAN
New SW-based LicensingApplication Features
SoftGate Redundancy
System FeaturesConsistent software-based licensing with HiPath Licensing Management
New SW based LicensingNative connectivity with OpenScape UC V4 R0 Call Director integration via native SIP
Application FeaturesDifferent tones and announcements per Access Point / SoftGateSIP Q interworking
System Features
One Flex License for all subscribers, trunking connections and HiPath Cordless Enterprise
Populated caller-id via OSCC Speech Recording via native SIP interfaceOpenScape Video: LifeSize and OpenScape Personal
SIP Q interworking enhancementsExternal MOH provisioningA-Law / μ-Law Conversion for International IP Access PointsP l d S i bilit f
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
and OpenScape Personal Edition SIP
Payload Survivability for OSCC Agents
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HiPath 4000 V6- Reliable and Open Software ArchitectureReliable and Open Software Architecture
HiPath 4000 V5Embedded System (HW+SW)
HiPath 4000 V6
HiPath 4000 V6 SoftwareHiPath 4000 V6 Software
Call Control
CSTA Application
Administration
S i bilit
High Availability Control Application
Control Serviceability y
Control
OS Suse Linux Enterprise Edition 11 SP1 (64bit)
H d
Licensing (HLM) HiPath 4000 V6 Flex License
Hardware
Industry Standard Server
HiPath 4000 V6
Server
AP3x00 Access Points
HiPath 4000 cPCI Server
Standard Server
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Shelf AP3x00 IP Access Points AP3x00 IP Access Points
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HiPath 4000 V6- Software-Based LicensingSoftware Based Licensing
HiPath 4000 V6 SoftwareSoftware-Based Licensing
New Software-based licensing with HiPath License Management (SIM card no longer required)
HiPath 4000 V6 Software
Call Control
CSTA Application
Administration
S i bilit
High Availability
g
One HiPath 4000 V6 Flex License per port for all HiPath 4000 users and trunking connections (analog, digital HFA SIP Cordless PSTN
Control Application Control
Serviceability yControl
digital, HFA, SIP, Cordless, PSTN and SIP Service Provider)
Integrated licensing for CSTA connectivity with 3rd party
Licensing (HLM) HiPath 4000 V6 Flex License
applications
CSTA licenses not required with SEN applications HiPath 4000 V6 OpenScape Voice
Fully Portable User Licenses between HiPath 4000 and
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Fully Portable User Licenses between HiPath 4000 and OpenScape Voice
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HiPath 4000 Solutions- HiPath 4000 SoftGateHiPath 4000 SoftGate
HiPath 4000 SoftGateFull HiPath 4000 feature access for IP endpoints SIP-Q Trunking for networking with HiPath 4000 and OpenScape
Branch survivability with Signaling and Payload SurvivabilitySurvivable SoftGate
VoIP Phones
4000 and OpenScape Voice Native SIP for SIP Trunking and SIP Applications
(SoftGate and AP-Emergency survivability software installed on same standard server)M bilit ith HiP th
Cordless IP
Soft Phones
IPv6 Support for SIP TrunkingVideo integration with OpenScape Video and OpenScape UC Personal
Mobility with HiPath Cordless IP (DECT over IP solution) or WLAN devicesUnified Management suite
SurvivableSoftGate
Peer-to-Peer Video
FMC / VoWLAN
p pEditionSignaling and Payload EncryptionSoftware-based MoH provisioning
Unified Management suite with HiPath 4000 Assistant / ManagerLinux Software (SLES11 SP1)Media Gateway
Video Conferencing
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
provisioningMedia Gateway
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HiPath 4000 V6- SoftGate V6SoftGate V6
ReliabilitySi li d P l d E ti (TLS
Security and ScalabilitySurvivable SoftGate for branches:SoftGate + AP-Emergency deployed on one serverSoftGate stand-by server option
Signaling and Payload Encryption (TLS / SRTP)Increased scalability of voice channels for SoftGate server (250 channels) S ftG t L d b l fGatekeeper Redundancy for HFA
subscriberSoftGate Load-balancer for OpenScape UC and SIP Service Provider connectivity
No licensing for native SIP / SIP-Q trunking ports IPv6 support for SIP-Q trunking and
SIP ConnectivityVirtualization of SoftGate application w/ VMWare vSphereSW-based connectivity for OpenScape
Deployment Options
pp Q gnative SIP trunkingSIP-Q trunking w/OpenScape Voice OpenScape Voice Geo-Node SeparationT.38 Fax for subscribers and trunking
SW based connectivity for OpenScape UC / Xpressions conferencingSW-based deployment of HiPath 4000 VoIP functionality
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
gSIP Video deployments
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HiPath 4000 V6- New High Performance HardwareNew High Performance Hardware
New DSCXL2 processor ready for your Data Center
Quad Core 2.0 GHz / 4GB RAM
Redundant Hard disks
Hot redundant LAN interfaces for IPDA signaling and customer LAN connectivity
Gigabit LAN
Graphic Display
USB Interfaces (e g backup)USB Interfaces (e.g. backup)
Required for HiPath 4000 V6 Communication Server and Survivability Unit (AP-Emergency
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Survivability Unit (AP Emergency Server)
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HiPath 4000 V6- New Redundancy OptionsNew Redundancy Options
HiPath 4000 V6 Duplex
2x DSCXL2 processors
Hot stand-by Call ControlHiPath 4000 cPCI communication server
RTM B
Connection HiP th 4000 V6 St d bWarm stand-by Application Control
Warm stand-by Management DSCXL2 HW
Connectionto AP3x00
CCB - SWU ADP A&S CSTA
HiPath 4000 V6 Stand-by
HiPath 4000 V6 Activ
Control
Redundant hard-disks
Hot redundant LAN Interfaces
DSCXL2 HW
RTM A
CCA - SWU ADP A&S CSTA
Hot redundant LAN Interfaces
Redundant connection to AP3x00 Host Shelfs (RTM)
PSU 1 PSU 2
Connectionto AP3x00
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Redundant power supply
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HiPath 4000 V6- New Redundancy OptionsNew Redundancy Options
Separated Duplex Configuration IP Phones Analog/TDM Phones
SoftGate AP3700 IPLAN-Network
Data Center Room A
Data Center Room B
CCA SWU ADP A&S CSTA
HiPath 4000 V6 Active
CCB SWU ADP A&S CSTA
HiPath 4000 V6 Stand-by
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
L2 Cross LinkQuorum Node
CCA - SWU ADP A&S CSTA CCB - SWU ADP A&S CSTA
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HiPath 4000 - Choices in Unified CommunicationsChoices in Unified Communications
SIP Service Provider
Branch/ Remote WorkersHeadquarters
FMC / VoWLAN
HiPath 4000
Business Applications (VM, UM, UC, Contact
Center,...)
I and C Infrastructure
Presence powered contact center
LAN
LAN
Router
UM, IM
Voice
LANAP3700
Peer-to-Peer Video Conferencing
Voice
Digital
PSTN
HiPath 4000 Peer-to-Peer Video
FMC / VoWLAN
UM, IM
Digital,VoIP Phones
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
4000 SoftGate
Peer-to-Peer Video Conferencing
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HiPath 4000 V6- System and Application EnhancementsSystem and Application Enhancements
HiPath 4000 V6 Assistant
SUSE Linux Platform
Support for new HiPath 4000 V6 system features and SW-based licensing
HiPath 4000 CSTA integrationHiPath 4000 CSTA integration
Distribution and activation of HiPath 4000 CSTA softwareSingle Sign On to HiPath 4000 CSTA GUI from Assistant GUIBackup/Restore of HiPath 4000 CSTA Data
Reduced down time for upgrades
Integration of HiPath Fault Management into HiPath 4000 Assistant for service usage
Performance Management for maximum 2.000 subscribers
Support for IE8 and Windows 7
Support of Service Plug-in
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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HiPath 4000 V6- System and Application EnhancementsSystem and Application Enhancements
System FeaturesUser FeaturesDifferent tones and announcement per Access Point / SoftGateT.38 Fax for links between IP Access Points / SoftGate servers
OpenStage 30 TOpenStage BLF Module (90 keys)Integrated HiPath 4000 Phone Services
External MOH provisioning via SoftGateA-Law / μ-Law Conversion for International IP Access PointsPayload Survivability for OSCC Agents
New language: Korean for OpenStage 15 / 20 / 40 HFAIncreased entries for Call JournalEnhanced Call Forwarding option
Native connectivity with OpenScape UC Application (V4R0)Call Director integration via native SIP
ApplicationsDHCP and DNS Support for HiPath 4000 V6 and SoftGate Smart Services (Service access and
IT Integration & Serviceability
Call Director integration via native SIPPopulated caller-id via OpenScape Contact Center (V8)Speech Recording via native SIPOpenScape Video: LifeSize and
Smart Services (Service access and patch management)Improved serviceability for SoftGate V6IE8 and Windows 7 support New installation Wizard
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
OpenScape Video: LifeSize and OpenScape Personal Edition via SIP
e sta at o a d
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HiPath 4000 V6- Summary
HiPath 4000: The leading converged communications solution
Summary
HiPath 4000 V6 is the leading converged voice architecture for centralized and distributed deployment, bridging the gap from legacy to current technologyOpen Software architecture for both HiPath 4000 communication hardware or standard server hardware and easy migration with Flex Licenses and user license portability toserver hardware and easy migration with Flex Licenses and user license portability to OpenScape VoiceNew Duplex architecture options, including Separated DuplexLeading-edge features in HiPath 4000 V6 for Reliability, Scalability, and SecurityLeading edge features in HiPath 4000 V6 for Reliability, Scalability, and Security Presence-based communications and collaboration with OpenScape UC EnterpriseSmooth migration to full VoIP and UC when you are ready Centralized application deployments for uniform user experienceCentralized application deployments for uniform user experiencePowerful and scalable mobility solutions with HiPath Cordless Enterprise, FMC, VoWLANLower capital cost (CAPEX) for survivable HiPath 4000 IP branch solutions Integrated CSTA connectivity
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Integrated CSTA connectivity Investment protection for existing hardware, software, and devices, plus license portability
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ContentsContents
About Siemens Enterprise Communications Slide 2Communications and Business Slide 4HiPath 4000 Solutions Slide 10What’s New in V6 Slide 16Applications and Services Slide 29What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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OpenScape UC SuiteOpenScape UC Suite
OpenScape Unified Communications OpenScape Contact Center
OpenScape UC Application
OpenScape Fusion accelerators
Inbound contact center and voice portal
Outbound campaign management
OpenSOA – “From the ground up” standard-based software framework
management
Contact center automation and IVR
OpenScape Video Videoconferencing solution integrated with voice & UC applications
OpenScape Mobility
HiPath Wireless – the All-Wireless enterprise voice & UC applications
Unifying video from boardroom, meeting room and desktop with voice on one network
HiPath MobileConnect –extending coverage between LAN & public network (FMC)
OpenScape Mobile UC Client delivering Mobile
CellularLAN
Seamless Handover
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Hi-Def videoconferencing democratized
Client – delivering Mobile UC everywhere
Seamless Handover
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Completing a robust and balanced portfolioCompleting a robust and balanced portfolio
Devices Enterasys OpenScale
SIP, IP and TDM
Soft clients
Switches, routers and wireless LAN
Cloud Services
Managed Services
Wireless phones
Mobile UC soft clients
Advanced Security Applications (IPS, NAC & SIEM)
Network management
Professional Services
Support Services
Security Solutions
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Network managementsoftware
Security Solutions
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HiPath 4000- Globally Standardized Service SolutionsGlobally Standardized Service Solutions
OpenScale Lifecycle ServicesSupport and Maintenance services for your communications infrastructure
OpenScale Managed ServicesEvaluate
Multi-vendor, multi-technology managed services; from simple tasks to full outsourcing
Global design install and integration services for all
OpenScale Professional Services90Improve DesignOpenScale
Services Global design, install and integration services for all your communication network needs
Communications as a Service
OpenScale Hosted ServicesOperate Implement
Services
Communications as a Service
Security expertise and solutions to secure your entire
OpenScale Security Services
Gl b l ITIL M lti d
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
multi-vendor UC environmentGlobal ITIL Multivendor
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ContentsContents
About Siemens Enterprise Communications Slide 2Communications and Business Slide 4HiPath 4000 Solutions Slide 10What’s New in V6 Slide 16Applications and Services Slide 29What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
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HiPath 4000- Recent Reference CustomersRecent Reference Customers
Government Energy Health Care Industry Education ServicesGovernment Energy Health Care Industry Education Services
Medical University
Spanish University
Beijing TV
Chinese Energy Giant
yin San Francisco
US University
Beijing
Local Government in Sweden
European Aero Engine Manufacture
Financial Services
Beijing Medical University
HiPath 4000C lli C t S l ti i M k t S t W ld id
German Energy Company
Loyalty Rewards MarketingAutomotive Component Manufacturing
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Compelling Customer Solutions in every Market Segment Worldwide
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Customers and Analysts on HiPath 4000Customers and Analysts on HiPath 4000
HiPath 4000 Analysis, July 2010
“HiPath 4000 is highly scalable, from 300 to 100,000 users in a network. The platform supports a wide range of end stations, including a large number of IP phones, and offers support for a competitive range of branch office options as well
Ratings• HiPath4000 is Competitive
in all segments• Strong in Architecture and
ProtocolsO t t di i S l bilit
“We were able to significantly improve the accessibility of our order acceptance service for the customers in the repair shops and thereby gain important competitive
competitive range of branch office options as well as unified communications, mobility, messaging, conferencing and customer care applications.”
• Outstanding in Scalability and Performance
“With the combination of HiPath 4000 and OpenScape Voice and the standardized administration of both systems with the HiPath User Management module we have the option of a soft migration from TDM technology to a standard-based softswitch solution ” Herbert Rauch
advantages”. Christian Czech, Director of networks at STAHLGRUBER
from TDM technology to a standard based softswitch solution. Director of IT Communications, MTU Aero Engines GmbH,
“SEN offers the right solutions to suit our varying needs. On the administrative side, we are using the OpenScape UC server on a voice over IP platform while, for the production areas, we opted for the hybrid solution of HiPath 4000.”
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Hans Rösch , CIO Vattenfall
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Top Analyst Ranking for Siemens OpenScape Voice and UC PortfolioOpenScape Voice and UC Portfolio
Ranked 1st overall in UC Critical Product Capabilities OpenScape Voice rated 25% better thanpRanked 1st overall in combined UC and Corporate Telephony Product rankingsHighest Vision ranking in UC MQ of all traditional telecom providers
OpenScape Voice rated 25% better than industry average (4.0 vs. 3.2 average)“OpenScape voice is threatening to competitors in the PBX market”
9.0
8.0
6.0
7.08.7
8.5 8.2 8.0 7.67.1
6.0Siemens Avaya Cisco ALU NEC Microsoft
BEST OF VoiceCon 2010OpenScape Unified
PRODUCT OF THE YEAR TMC Internet Telephony
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
p pCommunications OpenScape UC Server
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Why Siemens Enterprise Communications
Complete voice + UC software PortfolioComplete mobility + wireless Portfolio
Why Siemens Enterprise Communications
No single-vendor lock-inNo proprietary technology stacks
Complete networks + security PortfolioComplete global services portfolio
Driven by your goals, not our agenda
OpenOnly provider offering the choice of complete end-to-end, software-driven unified
communications, based on open, secure and interoperable standards
Open
co u cat o s, based o ope , secu e a d te ope ab e sta da ds
Solution layers can be multi-vendorIntegrates with Cisco, IBM, Microsoft and Open Source solutionsSynergies from our end to end solution
Drive cost reductionIncrease productivityFaster decision makingImproved collaboration
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Synergies from our end-to-end solutionImproved collaboration
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You can right now!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2008. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
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BACKUPBACKUP
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September 2010
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HiPath 4000 SIP connectivityHiPath 4000 SIP connectivity
Released SIP Providers in HiPath 4000 V5:• Vodafone• Vodafone• T-Systems (Business VoIP Connect)• COLT• VoiceFlex (UK)• VoiceFlex (UK)• Belgacom (Belgium)• ELISA (Finland)• VerizonBusiness (Advantage VoIP service offering)VerizonBusiness (Advantage VoIP service offering)• AT&T VoEVPN (Voice over EVPN/MRS)• Broadsoft (H4K is Vendor Validated with BroadWorks R15.0)
SIP Provider currently in test phase:• BT• Neotel (SA)
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September 2010
( )• Proximus (Belgium)
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HiPath 4000 V6- Licensing featuresLicensing features
HiPath 4000 V6 Licensing
HiPath 4000 V6 Flex LicenseSubscriber Analog per user
Digital per userIP (HFA SIP)IP (HFA or SIP) per user
Trunk Analog per channelTDM per channelCornet IP Trunk and SIP Trunk for HG3500 Common Gateway per channelHG3500 Common Gateway per channelSIP Trunk for HiPath 4000 SoftGate no license requiredSIP Service Provider per channel
Mobility Cordless Enterprise per base station channelHiP th 4000 V6 B d S i bilit LiHiPath 4000 V6 Base and Survivability License
System Base License per systemHiPath 4000 V6 Duplex Control per system
IP Access Points Signaling Survivability per AP3x00 IPS i bilit U it (AP E )
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September 2010
Survivability Unit (AP-Emergency) per AP-Emergency server
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HiPath 4000 V6- Licensing featuresLicensing features
HiPath 4000 V6 Licensing
HiPath 4000 SoftGate V6SoftGate 50 Base License per SoftGate server
SoftGate 50 package max 50 users and max 50 active sessions
SoftGate 1000 Base License per SoftGate serverSoftGate 1000 package max 1000 users and max 256
active sessionsHiP th 4000 V6 CSTA ti itHiPath 4000 V6 CSTA connectivity
CSTA CSTA connectivity with SEN Applications part of HiPath 4000 V6 base license
Package 10 Users for 3rd party applications part of HiPath 4000 V6 base g p y pp plicense
Package 100 Users for 3rd party applications per CSTA application linkUnlimited package for 3rd party applications per CSTA application link
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September 2010
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HiPath 4000 V6- SIP-Q Trunking connectivity with OpenScape VoiceSIP Q Trunking connectivity with OpenScape Voice
OpenScape Voice connectivity
Feature HG3500 V5 HG3500 V6 SoftGateScalability
(SIP Q T k t 4K S l ti ) 100 channels 100 channels 250 channels(SIP-Q Trunks to 4K Solution ) 100 channels 100 channels 250 channels
SIP-Q Features (Callback, Call Transfer, …)
Node separation using DNS SRVNode separation using DNS SRV
Signaling and Payload Encryption
T 38 FaxT.38 Fax
VMWare ESX
IPv6 Support for SIP Q Trunking planned
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
IPv6 Support for SIP-Q Trunking p(with OSV V5 R1)
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HiPath 4000 V6- SIP-Q Trunking connectivity with OpenScape Voice (cont )SIP Q Trunking connectivity with OpenScape Voice (cont.)
OpenScape Voice / HiPath 4000 connectivity
OpenScape Voice V3.1 R3
OpenScape Voice V4 R1
OpenScape Voice V5
HiPath 4000 V3.0 Backward compatibility for upgrade window
HiPath 4000 V4HiPath 4000 V4
HiPath 4000 V5
HiP h 4000 V6 i h HG3 00HiPath 4000 V6 with HG3500 V6
HiPath 4000 on Standard Server combined
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
with SoftGate V6
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HiPath 4000 V6- Associated Products
Devices Adaptor & GatewaysA Comprehensive Set of Applications, Tools , Endpoints and more…
Associated Products
Devices, Adaptor & GatewaysOpenStage HFA V2OpenStage SIP V2OpenStage T V2optiPoint 500optiPoint 4x0 Cornet IP
HiPath 4000 Manager V6OpenScape DLS V3OpenScape UC Enterprise V4 R0HiPath Fault Management V4HiPath User Management V2optiPoint 4x0 Cornet IP
AP1120 Cornet IPMediatrix 41xxMediatrix 44xxMediatrix 1204Mediatrix 36xx
HiPath User Management V2HiPath QoS Management V1HiPath Accounting Management V2.0OpenScape ComAssistant V2.0OpenScape Xpressions V5 / V6OpenScape Contact Center V8
OpenScape Personal Edition HFA / SIPLifeSize Room / Team / Express
IP NetworkingOpenScape Voice V4 R1 and V5 R0 (SIP-Q V2)HiPath 3000 V8 (SIP-Q V2)
HiPath Trading V3.0 / OpenScape Xpert V4HiPath CAP V3.0HiPath DTB V9.0Attendant Suite: AC WIN IP V2 / BLF-WIN V3 / DS-WIN V4OpenScape Alarm Response Economy and ProfessionalHiPath 3000 V8 (SIP Q V2)
HiPath 4000 V2.0 (Cornet IP) HiPath 4000 V3.0 (SIP-Q V1)HiPath 4000 V4 / V5 (SIP-Q V2)
TDM NetworkingHiP th 4000 V2 0 / V3 0 / V4 / V5
OpenScape Alarm Response Economy and Professional
MobilityHiPath Cordless E V3.0HiPath Cordless IP V1OpenScape MobileConnect V3
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September 2010
HiPath 4000 V2.0 / V3.0 / V4 / V5HiPath 3000 V8
p poptiPoint WL2
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HiPath 4000- IPDA Signaling and Payload SurvivabilityIPDA Signaling and Payload Survivability
Enhanced Reliability: Keeping Communications Up and Running
Delivering
Emergency routing, if WAN Link is down
Emergency routing if VoIP quality is badEmergency routing, if VoIP quality is bad
Payload overflow, if WAN Link is congested
Static signaling and payload separation
AP3700 IP
AP3700 IP
Branch XCO
AP3700 IP
SoftGate
Branch Y
HiPath 4000
AP3700
Branch ZHiPath 4000
HeadquartersPayload routed over PSTNSignaling
WAN
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September 2010
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HiPath 4000 V6Gatekeeper Redundancy for HFA SubscriberGatekeeper Redundancy for HFA Subscriber
Gatekeeper Redundancy for HFA Subscriber
HFA Phones registered with SoftGate A HFA Phones registered with SoftGate BHFA Phones registered with SoftGate B
DataCenter Room A
DataCenter Room BSoftGate Failure
(Hardware / Software)
S t
CCA SWU ADP A&S CSTA
HiPath 4000 V6 Activ AP-Emergency Sever
SoftGate A SoftGate B
System moves subscriber configuration to SoftGate B
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
CCA - SWU ADP A&S CSTA CCAP - SWU ADP A&S CSTA
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HiPath 4000 V6- Supported HiPath 4000 PlatformsSupported HiPath 4000 Platforms
Supported with HiPath 4000 V6
cPCI HiPath 4000 communication server (existing system can be upgraded with DSCXL2 blade server)St d d Li S ti
600ECS (HiPath 4500) with “server conversion”, this means upgrading to cPCI HiPath 4000 Communication Serverandard
Standard Linux Server option
Existing DSCXL boards in HiPath 4000 Communication Server and AP-Emergency Server (including HDMO / HDCF modules) will be replaced with the new DSCXL2
server bladesserver blades
No Longer Supported with HiPath 4000 V6
As of HiPath 4000 V5: 80 CMX-DSC platform80 CMX platform600 ECX platform
Beginning with HiPath 4000 V6:80 CXE platform (HiPath 4300)
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September 2010
p
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HiPath 4000 V6- System and Application EnhancementsSystem and Application Enhancements
No Longer Supported with HiPath 4000 V6
Network connectivity with HiPath 3000 V7 and OpenOffice EE V2 - former HiPath 2000
Network connectivity with OpenScape
The following tools and connectivity are discontinued with HiPath 4000 V6:
All Hicom 300 Systems including R6.6HFA IPDA QoS Viewer: DLS, FM or QoS-Management can be used insteadVoice V3.1 (Upgrade to OpenScape Voice
V4 R1 or higher required)
AC-WIN IP V1 attendant console (Upgrade to AC-WIN IP V2 required)
Management can be used instead HSD (HiPath System Diagnostic): FM can be used insteadHistIP (observation of IP connections): Wireshark can be used insteadLAA (Local Alarm Agent): FM can be used instead
Subscriber connectivity for optiPoint 150 S (These devices should be replaced with OpenStage HFA)
Subscriber connectivity for optiPoint
LAA (Local Alarm Agent): FM can be used instead DTM (data traffic monitoring): PM can be used insteadHG3550 V1 (loadware for HG3550 V1): no longer usedCCA (Call center administration): no longer usedSubscriber connectivity for optiPoint
410/420 S (These devices should be replaced by OpenStage HFA devices)
New and expansion business of CDG Board for PNE V3 1 und DPNSS Protocol
ACD-APPL (Call center management): no longer used
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Board for PNE V3.1 und DPNSS Protocol (No replacement planned)