top 5 ways mobile learning can improve business results
TRANSCRIPT
Top 5 Ways Mobile Learning Can Improve Business Results
Mark Brandau
Senior Director, Product Marketing
1 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
• About SuccessFactors Learning
• Separating Mobile Learning Hype from Reality
• The Top 5
• Wrap-Up
Agenda
SuccessFactors Learning
3 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Our Learning Heritage
Plateau
Systems
Founded,
1996, LMS
in market
since1994
Plateau
releases
LMS v4,
2001
First
Web-
based
Version
LMS receives
Leadership
position in
Forrester Wave,
2007 (Leadership
position continues
in each update)
SAP acquires
SuccessFactors,
February 2012.
SuccessFactors
Learning is the
“go-forward”
solution.
Plateau
acquires
Sensory
Systems,1999
PQE and
eLearning
Released
LMS Receives
Leadership
position in
Gartner MQ, 2003
(position continues
in each update)
SuccessFactors
acquires
Plateau, April
2011 – Plateau
LMS is the “go-
forward” solution
SuccessFactors
announced LMS
now unified part of
SuccessFactors BizX
Suite, October 2011
SuccessFactors
Announces Record
Year, largely due to
Learning, Dec 2011
LMS as unified part of
BizX now adds unique
social/informal, mobile,
and analytics
capabilities, creating
comprehensive “SF
Learning” solution,
October 2011
SuccessFactors
introduces
unique SaaS-
based Validated
LMS, Mid-2012
4 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Strong Learning Cultures Drive Business Results
Organizations with a strong learning culture significantly outperform their peers…
Innovation
46% more likely to
be first to
market
Productivity
37% greater
employee
productivity
Time to
Market
34% better
response to
customer
needs
Quality
26% greater ability
to deliver
“quality
products”
Skills for
the Future
58% more
prepared to
meet future
demand
Profitability
17% more likely to
be market
share leader
Source: Bersin & Associates
5 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
SuccessFactors ‘Best of Breed’ HCM Suite
Complete
Beautiful
Start Anywhere.
Content Integration Extensibility
Workforce
Analytics
Workforce
Planning
Recruiting
Core HR
Onboarding
Learning
Succession &
Development Performance
& Goals Compensation
Payroll
6 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Content Integration Extensibilit
y
HR
Analytics
Social
Collaboration
Recruiting
Core HR
Onboarding
Learning
Succession &
Development Performance
& Goals Compensation
SuccessFactors Talent Solutions Integrated Talent Processes Covering the Employee Lifecycle
Recruiting – find the right talent
Onboarding – drive faster time to productivity
Learning – ensure compliance, develop talent
Performance & Goals – ensure organizational
alignment and performance
Compensation – maximize budgets and retain top
performers
Succession & Development – identify successors
and development plans
7 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
The Most Comprehensive, Innovative Learning Solution Available
• Instructor Led Training (ILT)
• eLearning
• Task-oriented OJT
• Exams/assessments
• Reporting and dashboards
SuccessFactors Learning
• Mentoring/development
• Concept-oriented OJT
• Near real-time knowledge
objects from SMEs
• Collaborative groups
and communities
Social Learning via
SuccessFactors Jam
Learning Management System
(LMS)
Learning Metrics & Analytics
• Self-managed storage
• Fully-managed service
• Distribution via Akamai
Content Distribution Network
iContent
Content-as-a-Service
Extended Enterprise with eCommerce
Mobile Learning via SuccessFactors Mobile Platform
8 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
SuccessFactors Positioned as a Learning Leader In the Top 10 Industry Analyst Reports for the Last Year
• 2013 Gartner MQ for Talent Suites
• Bersin by Deloitte, 2012 Learning Market Map
• The Forrester Wave™: Talent Management, Q1 2013
• All five IDC Integrated Talent Management MarketScope Reports for 2013 (Including Learning)
9 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
• Recorded 100,000 course
completions.
• Achieved nearly 100%
participation in learning
programs.
• Saved 40,000 man-hours in a
single e-learning initiative.
• Cost-justified the company’s
investment in the software for
two years—in a two-week span.
• Drove improvements in comp-
store sales growth, customer
experience, and operational
excellence.
• High-turnover workforce
needed efficient, targeted
training to become effective
brand ambassadors.
• Compliance with corporate
training programs was
difficult to track.
• Executives couldn’t measure
how learning contributed to
company goals or measure
the ROI of specific
programs.
• Implemented SuccessFactors
Learning to manage and
deliver e-learning content for
20,000 associates across the
U.S.
• Made it easy for employees of
all ages and backgrounds to
access learning programs.
• Automatically delivered
personalized learning content.
• Tracked the impact of learning
programs on high-level
corporate goals.
“ ”
Express Employees: 20,000 | Retail
EXECUTION GAP SOLUTION RESULTS
With SuccessFactors, every single associate gets the message about
our brand in a consistent format. We know our training is producing
business results because, for the first time, we can actually measure
that.
Adam Zeller, Director of Sales Education and Field Learning
Separating Mobile Learning Hype from Reality
11 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Growth through
Talent Intelligence
Consumerization
of Technology
Changing
Workforce
Demographics
48% of baby boomers
expect to work past age
of 651
80% of company
valuations are intangibles
related to talent such as
IP, know-how, expertise,
etc.7
90% of executives
whose companies use
social media technologies
report measureable
business benefits4 60% share of India,
other South Asian
Nations and Africa in
global labor force growth2
+1.3B workers will use
mobile technologies in
20155
70% of US economic
growth has been driven
by knowledge workers
over the past three
decades6
1) Deloitte 2011, 2) McKinsey Global Institute 2012 3) US Department of Education 2013, 4) McKinsey Quarterly March 2013, 5) IDC’s Digital Universe Study, Sponsored by
EMC December 2012, 6) McKinsey “Economic conditions Snapshot” 2010, 7) Deloitte “Extracting Maximum value from intangible assets”, 2010
59% of all 2013
master’s degrees will be
earned by women3
Global Macro Trends Are Impacting the Workforce and Learning…
12 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Compliance Risk
• Risk: In 2011, there were more than
1,000 regulatory changes affecting
employee data worldwide– not
counting industry regulations and
legal updates.
• Risk: Do workers have the right
certifications to do a job? And are they
up to date with your industry, and
company compliance standards?
Cost
• Multiple Learning systems
• Move from on-premise
• Path to unified talent solution
…And Compliance and Cost Are Continuous Issues
13 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Need to Overhaul the Economics of Learning
Learning spend per employee
Learning budget as a % of Payroll
Average cost per learning hour created
Learning delivery via ILT (live and online)
Source: ASTD, 2011 Study
14 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Bottom Line - The Game Is Changing
How we learn is evolving…
Where we go to learn is moving…
When we learn is no longer
‘9 to 5’…
Who our employees and
customers learn from constantly
changes…
What our businesses want is
better results and more
accountability…
15 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Training and Compliance
• Regulate
• Certify
• Qualify
Performance and Development
• Motivate
• Cultivate
• Innovate
Partners, Customers, and External Learners
• Enable
• Retain
• Profit
Yet, Learning Professionals Still Need to Manage…
16 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Compliance-related Training
• “Automate and Assure”
• Minimize risk
• Reduce administrative headaches
• Compliance-related learning
requirements
• Complex training, process and
deployment requirements
• Ensure Quality (QxP) Processes
• ISO/manufacturing/sustainability
• Government reporting
requirements
17 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Training and Compliance
• Regulate
• Certify
• Qualify
Performance and Development
• Motivate
• Cultivate
• Innovate
Partners, Customers, and External Learners
• Enable
• Retain
• Profit
Yet, Learning Professionals Still Need to Manage…
18 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Partners, Customers and Other External Learners
• “Extended Enterprise”
• Specific groups outside the
organization
• Uniquely branded learning sites
for partners and customers
• Revenue-generating
opportunities for learning orgs
• Retain customers, enable
partners, and provide strong ROI
for learning
19 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Yet, Learning Professionals Still Need to Manage…
Training and Compliance
• Regulate
• Certify
• Qualify
Performance and Development
• Motivate
• Cultivate
• Innovate
Partners, Customers, and External Learners
• Enable
• Retain
• Profit
20 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Employee Performance: Top 5 Things Gen Y Wants
1. Develop my skills for the future
2. Demonstrate strong values
3. Offer customizable options in my benefits and reward package
4. Allow me to blend work with the rest of my life
5. Offer a clear career path
Millennials (Gen Y) will be majority of workforce by 2020.
What do they expect from organizations?
21 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Employee Performance Development
• “Align and Optimize”
• Increases speed and quality of
performance
• Improve agility
• Help employees meet goals
• Improve succession readiness
• Accelerate time to productivity
• “The Ability to Learn is the
Foundation
of Every Other Talent”…
• Continuous learning as a unified part
of talent management…
22 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Continuous
Learning
Continuous Learning Increases Performance and Business Execution
Workforce
Planning
Develop new
leaders in lock step
Role Transition
or Expansion
Faster training for
new responsibilities
Performance
& Goals
Develop thru goals
and feedback
Succession
& Development
Search talent by
competencies from
Employee Central
Recruiting
& On-boarding
Onboard, train
and ensure
compliance
The employee life-cycle approach requires an integrated, seamless, cost-effective
approach that using solutions from multiple point vendors can’t replicate.
” “
23 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Blended “Continuous” Learning Improves Execution and Performance
Informal Learning/
Self-Directed
and Social
Formal
Learning
Blended Learning: The “Sweet Spot”
for Accelerating Performance and Learning ROI
• How to fill
out a time
card
• How to
open a PO
• Code of
Conduct
• Business/
Regulatory
Mandates
Corporate Learning Continuum
• Product or process training/certifications
• Standards of service/support
• Manager/leadership training
• Individual/Group goal alignment
• Corporate/department initiatives
Blended learning is the highest impact way to deliver corporate training on mission-critical business initiatives
… the ROI for some of these programs has been more than 700%. – Bersin & Associates
24 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Sample Blend by Industry
Potential Learning Blend: Transportation
Informal
self-directed
10% Informal Social Learning
10%
20% Formal
Potential Learning Blend: Retail
80% Formal
Informal
self-directed
10% Informal Social Learning
70%
The Top 5 Ways Mobile Can Help
26 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Top 5 Ways to Add Mobile Learning for Improved Results
1) Accelerate and Assure
Compliance
2) Conduct OJT Sessions
without the Baggage
3) Manage Training
Requests (Before they
become a logjam)
4) Stay Informed and
Connected
5) Continuous Project
Collaboration
Manage Learning Plan –
view assigned courses and
related information.
27 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Accelerate and Assure Compliance
• Manage Learning Plan –
view assigned courses and
related information.
• Launch Online Content –
Launch your mobile enabled
online content and stay in
compliance on the go
(including support for SCORM
1.2 and AICC courses)
28 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Conduct OJT Without The Baggage
• Task Checklist View– easily view
identified tasks necessary to complete
training
• Task Checklist Management – easily
record completions of steps, and submit
checklist
29 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Manage Training Requests (Before they become a Logjam)
• Register for
Scheduled Offerings
– pick the right
offerings for you
wherever you are.
• Approve Training
Requests - no more
stuck approvals.
Request and Approve
/ Deny approvals on
the go!
30 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Stay Informed and Connected
• Never miss an important
conversation – setup push
notifications for immediate
notification when someone
sends you a direct message
• Active conversation keeps
people engaged
– Unread feeds help keep up
with dialog as it happens and
identifies items you haven’t
seen yet.
• Mobile Participation – make
comments on the fly; add tips
& tricks to formal training.
31 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Stay On Top of Projects – Continuous Collaboration
• Just in Time – Videos and
documents when you need
them.
• Keep it current – Add to the
body of knowledge; Upload
images and video of white
boards, prototypes, product
displays and complex
procedures.
• All your project on mobile –
Access to all your groups and
projects and the tools to move
them forward available on your
mobile
32 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Easily ensure compliance and
regulatory requirements are met
with a comprehensive solution
Leading the Learning Revolution
Key to integrated talent
management – increase
workforce competitiveness
and effectiveness
Visibility and
capability to tune/
adjust the “Learning
Numbers” – i.e., cost
per learner or cost
per instructor hour
by changing the
media
Mode/media mix
can be tailored
to the learner
and location for
optimum results.
Any device, any
user, any content.
72% of companies
believe that learning
technologies will help
them respond faster to
changing business
conditions …
”
“
Source:
www.towardsmaturity.org/article/2011/09/14/towards-
maturity-benchmark-technologies/