top 7 tips to deal with unresponsive clients to stay competitive

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Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

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Page 1: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Top 7 Tips to Deal with Unresponsive Clients to

Stay Competitive

Page 2: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Introduction

• With great products and skilled telecallers, a sale is a call away. • Though it is not obligatory that every prospect you interact with responds in a positive manner to your offer. • There are cases when the party on the other end of the dialogue is completely unresponsive and gives you the quiet treatment. • Under such situations you cannot read their mind, and, consequently, do not know what can or cannot work in your favor.

Page 3: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Tips to Deal with Unresponsive Client

Personalize the InteractionClean the AirGive them Time and SpaceDon’t Refer to the Past ExperiencesChange Your ApproachRestart the ConversationTry Looking for the Other Decision-Maker

Page 4: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Personalize the Interaction

• It is vital that you take the unconventional routes and research effectively about the client in order to know them better.• You can always look at the social networking profiles of the buyers to develop a greater insight into their likes and dislikes. • Invest in the best contact center software that can be incorporated completely with popular platforms. • This way you will be able to bond with the clients with least involvement from their end.• This can be a great way to start conversation as he will start feeling special and there are odds that he might open up to you in the future conversations.

Page 5: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Clean the Air

• The customers are silent on the call for two reasons:i. They are genuinely puzzled about the purchaseii. They are simply not interested in the products that

you have at the offer.• Let the customer know your agenda right from the beginning.• Creating any kind of false expectations will put your long-term relationship at stake.• In case the client is not interested in carrying forward the interaction, do not force him to do so.

Page 6: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Give Them Time and Space

• Do not anticipate everyone to make a conclusion on-the-go.• Let them have some time away from your calls and emails. • Do not go overboard with your follow-ups.• Prepare an efficient follow-up calendar that will help you in such situations.• It is crucial that you have a good plan of action that does not look too pushy to the customers.• When the client says he needs some time, give him a break of at least two days to think over.

Page 7: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Don’t Refer the Past Experiences

• Silence from the other end can be frustrating for the agents.• You will also come across failure in your pursuits. • Do not direct the mind of the customers towards the failed attempts to contact him.• Also, telling them that they ignored your attempts can actually remind them the reason why they are not interested in talking to you. • This takes away the golden chance of re-engaging the consumer. • Hence, it is important that you treat each call as a new call and look for ways to grab their attention.

Page 8: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Change Your Approach

• Sometimes the buyers are not happy with the way you approach them or they are not comfortable with the medium of communication.• If they have been cold over the mail, try to make more personalized conversation via a call.• You can also ping them on social media if you find that they are very active on these platforms.• Ensure that your outbound contact center software solutions can be well combined with the different mediums.• Try fine-tuning your approach a little and look if the customer can be re-engaged in some other way.• Suggest a personal call instead of a face-to-face meet to check the response.

Page 9: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Restart the Conversation

• Try to persuade a response from them without looking desperate. • A little vulnerability mixed with honesty can help in such situations.• It can help you to recognize if there is something wrong with your approach and can help you with your future conversations with other prospects. • Also, this puts you across as someone who cares about customer engagement and who does not treat them as a plain deal.

Page 10: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

Try Looking for Other Decision-Maker

• Sometimes even after your regular chase, there can be situations when you haven’t heard from your prospects. • Under such circumstances, it is better to let them off the hook.• Be very polite while telling them that you are apologetic about bothering the client and that you had perhaps misapprehended the whole conversation.• Try looking for some other person in the company who might help you in closing the deal successfully. • Do not waste away your energy on someone who is disinterested in the offer.

Page 11: Top 7 Tips to Deal with Unresponsive Clients to Stay Competitive

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