North Shore Audio-Vestibular Lab 847-737-4270

Top Five Questions regarding Hearing Aid

Repair Warranty

Common Questions Regarding Hearing Aid Repair Warranty 1. I recently purchased hearing aids and was

told that they were covered by a hearing aid repair warranty. What does this include? Typically, the manufacturer guarantees the

device components for normal wear and tear.

Your audiologist will complete the paperwork for repair and send

the devices to the manufacturer as a courtesy to you. The length of time a hearing aid repair is covered under warranty is determined by the level of technology and manufacturer of the device. Your audiologist will keep you informed of your warranty status.

2. I was also told that I had loss and damage insurance. Why do I need this? There may be instances in which your hearing aid is damaged beyond repair. I cannot count the number of patients whose dogs have chewed through the case of their device(s). Or, loss of the devices occurs after a patient removes the aids misplaces them. In these cases, the loss and damage insurance

is used to replace the damaged or lost device(s).

3. What additional charges, if any, are there for processing claims? In most cases, there is no additional charge to process a claim due to normal wear and tear. There is an additional charge, or deductible, in order to replace damaged or lost devices. This charge varies by manufacturer and is typically around $300.

North Shore Audio-Vestibular Lab 847-737-4270

4. If my hearing aid is replaced using the loss and damage insurance, do I get a new warranty? No. The replacement device

would be covered under the original plan of the replaced device. For example, if you purchased a hearing aid with a two year warranty on December 9, 2010 the original repair would be good through December 9, 2012. If you made a loss and damage claim in September 2011 for the original device, after paying a

deductible for the replacement device, you would have hearing

aid repair coverage through December 9, 2012, the original invoice date. 5. Is it possible to extend my coverage to avoid expensive repair costs? Yes. Most manufacturers offer extended warranties for a

per year fee. Manufacturers also offer additional loss and damage insurance on an annual basis, provided that a claim has not been

made. Private companies such as ESCO also provide extended hearing aid warranty and loss and damage protection.

For More Information Call Us at 847-737-4270 or Visit Our site

http://hearing-aids-highland-park-il.com/