There are times when salespeople forget that their selling is not just

making sales it is to build a positive business-to-business or a

business-to-consumer relationship. 

Common telemarketing mistakes they should know be aware of

1

2

3

Not being able to see how deep is the rabbit hole

Not building rapport

Being unfamiliar with the products and services

Not being able to see how deep is the rabbit hole.

1.

A lot of times prospects feel uncomfortable talking with telemarketers that they answer questions vaguely and without deeper meaning. 

Not building rapport

2.

The most basic foundation of all sales transactions would be the trust between the salesperson and their customer.

Salespersons should not ask probing questions that would be too sensitive to the ears of their prospect customer like asking for financial status or

any other sensitive data. Telemarketers should show

interest when talking to their customers and not sound like

robots.

Probing is a great way to

build rapport. The

salesperson should ask

their clients questions

that would ultimately

lead to their main needs.

Being unfamiliar with the products and services.

3.

Telemarketers should have a great deal of familiarity with

the products and services that they are offering. This

would ensure them that they can answer any question or

even objections being thrown at them by their customers.

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These are just a few of the top mistakes that professional telemarketers do. Salespeople should have the capacity to learn from their mistakes in order to provide better service to their clients and their marketing campaign.