top ten reasons why your crm should be microsoft crm 4.0

Top Ten Reasons +Why Your CRM

Should Be

Taken from the Microsoft brochure:

Top Ten Reasons why your CRM should be Microsoft Dynamics CRM

© 2008 Ralph R. Zerbonia and Universe Central Corporation. Microsoft owns all their stuff too. Don’t lie, cheat or steal, it’s bad for you.

Ralph R. Zerbonia Universe Central Corporation www.universecentral.com

Top Ten Reasons Why Your CRM Should Be

1. Turns Microsoft Office Outlook into the one place where you can manage both customer data and communications.

Microsoft Outlook messaging and collaboration client is already

the world’s leading tool for customer communications.

Microsoft Dynamics CRM extends the reach of Microsoft Outlook

by turning it into a tool to manage customer information. It puts

lead information, marketing pitches, and sales call information

into one central location for your sales and marketing staff.


2. Works tightly with Microsoft Office Excel so businesses can make decisions on the fly.

Microsoft Excel spreadsheet software is a powerful tool for

turning data into information that can be analyzed and

shared. Microsoft Dynamics CRM features an always-on

connection to Excel that enables you to quickly turn customer

information into dynamic snapshots or PivotChart dynamic views.

These views can help you understand in seconds how a sales

increase or company expansion can benefit the business.



3. Improves operational efficiency through the standardization and streamlining of processes.

The Microsoft Dynamics CRM adaptive workflow engine enables a

business to automate business processes in ways that employees

can use each day.

Microsoft Dynamics CRM can relieve your staff of mundane but vital

work. It can automate time-consuming repetitive tasks, warn staff of

open customer issues, and automatically send important e-mail

messages to customers and partners.

So customer requests and orders don’t fall through the cracks.



4. Works the way your business works with

point-and-click system customization.

Microsoft Dynamics CRM can be tailored to work the way your

business already works.

Microsoft Dynamics CRM forms, relationship links, and customer

views can be designed and modified without complicated

programming.



5. Gives the right information to the right people.

Certain employees need certain information.

With Microsoft Dynamics CRM, system administrators have the

tools to make sure the right information is delivered to the right

people — whether they are using Outlook or the Web.



6. Targets your marketing campaigns so you’re

always in touch with the right customers.

Today, it’s more important than ever that customers know about

special offers and new services a business offers.

Microsoft Dynamics CRM offers a marketing automation module

that simplifies the following tasks: Building customer and lead lists,

developing marketing campaigns targeted at specific customers,

measuring the results of these campaigns, and developing follow-

up marketing efforts.



7. Simplifies service scheduling to keep

customers satisfied.

One of the most challenging aspects of delivering great customer

service is ensuring you never let customers down by missing a

service call or appointment.

Microsoft Dynamics CRM provides a centralized, all-in-one view of

all customer service requests and service professional calendars.

Dispatchers can quickly and easily match the right service

personnel to a particular customer or type of service call.



8. Integrates with your existing systems to

help break down information silos.

Microsoft Dynamics CRM harnesses the power of Web services

through the Microsoft .NET Framework.

This latest generation of Microsoft technology enables businesses

to connect isolated, legacy business systems and applications.



9. Enhances offline communications so

everyone can be productive regardless of

location.

Microsoft Dynamics CRM is designed so your staff can be

productive both in the office and on the road—even if they aren’t

connected to a network.

Information can be filtered so that people receive only the

information they need such as meeting updates and sales figures.



10. Builds on the power of SQL Server

Reporting Services to create insightful

business reports.

The SQL Server Reporting Services engine is a powerful

analytical tool for business.

The Microsoft Dynamics CRM embedded reporting engine

integrates smoothly with Microsoft SQL Server to generate

compelling data reports for business decision makers.



And as if that wasn’t enough!

Now You Can Get CRM That…

Fits Your PeopleThe right user experience for every user role

Fits Your BusinessConfigures quickly to meet your specific needs

Fits Your EnvironmentDeploys quickly and integrates existing assets

Microsoft’s Vision for CRM

Deliver an easier and more natural user experience

Deliver highly configurable workflow

and analytics

Works the way your business does

Deliver a flexible platform that

simplifies integration

Works the way technology should

Works the way you do



Microsoft Dynamics CRM Suite

Full CRM suite capabilities and application flexibility

-Interactions

-Marketing

-Sales

-Service

-xRM

-Business Process

-SOA

-Flexible Deployment


Microsoft Dynamics CRM Business Architecture


And Now

Now available Software as a Service!

A New Top Ten Reasons

Why Microsoft Dynamics CRM Online

Is the way of Low Cost and High Quality!


What is Microsoft Dynamics CRM Online?

1. Full functionality of Microsoft Dynamics CRM - over the Internet

2. Technology managed by Microsoft on your behalf

3. Monthly fee model for reduced up-front technology investment

4. Secure, on-line access anywhere with web access


When to consider Microsoft Dynamics CRM Online

5. Organizations wishing to deploy a solution rapidly on-line

6. Companies with limited or no IT availability

7. Rapid-start evaluation projects before larger deployment

8. Organizations with limited technology infrastructure in place

9. From 5 to 250 potential CRM users

10. Prefer a monthly fee model


http://www.linkedin.com/in/ralphzerbonia

email: [email protected]

Company web: http://www.universecentral.com




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http://www.universecentral.com/



top ten reasons why your crm should be microsoft crm 4.0

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microsoft dynamics crm

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microsoft brochure

microsoft office outlook

microsoft office excel

reach of microsoft outlook

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