top tips enterprise content management tom reamy chief knowledge architect kaps group knowledge...
TRANSCRIPT
Top Tips Enterprise Content Management
Tom ReamyChief Knowledge Architect
KAPS Group
Knowledge Architecture Professional Services
http://www.kapsgroup.com
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Top Tips – Enterprise Content Management
Taxonomy is central to the success of ECM– 70% of ECM initiatives in 2007 will fail due to an
underinvestment in Taxonomy Development - Gartner– Use ECM initiative to reorganize and categorize your content– What is missing is the meaning dimension
• Unstructured content in, garbage out
– Integrate semantics into publishing process:• Publish by category, not web site or share drive folder• Suggested categorization, metadata
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Top Tips – Enterprise Content Management
Self Knowledge – the Path to Enlightenment Before and/or as you start:
– A - Content catalog, including content structures, analysis– B - Community catalog – formal and informal– C – Business Process catalog – emphasis on info part– Map A & B & C – Information behaviors, communication
channels, community specific vocabularies, natural level categories, special content needs, etc.
Knowledge engineering, not needs assessments
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Top Tips – Enterprise Content Management
ECM – is a platform, part of infrastructure– ECM, KM, LMS – all moving in the same direction– Manage entire life cycle of information
• Create, store, retrieve, use
– Needs to be integrated throughout the business processes of the entire organization
– ECM is the foundation for search (especially categorized results), portals (personalization), and other applications (Text Mining, personalized alerts, etc.)
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Top Tips – Enterprise Content Management
Location of Central Team– Best: Central, Dedicated Department
• Cross Organizational, Multidisciplinary– Worst: IT Project Manger, Intranet programming team
Hybrid model is best- combination of team, SME, software– Authors, SME’s
• Given summary, metadata suggestions, categorization – controlled vocabulary
– Central Team• Review documents –Use summaries, metadata, to provide
context • Review infrastructure requests – new keywords, categories
– Partners: IT, HR, Corporate Communication, Library, Training
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Top Tips – Enterprise Content Management
ECM – Taxonomy Model– Determine elements - Formal taxonomy, Browse
Classifications, Facets– How integrate taxonomy and metadata
• Keywords, entity-facets,
– Determine the right balance of Buy and Build– Determine needs and type of taxonomy management and
categorization software – stand alone or integrated