topic highlights who should attend - ism · as insurance markets grow and consolidate, ... rhb bank...

The Malaysian Insurance InstituteNo. 5, Jalan Sri Semantan 1,Damansara Heights,50490 Kuala Lumpur.Malaysia

MII City CentreSuite 6.0W, 6th Floor,Wisma Sime Darby, Jalan Raja Laut,50350 Kuala Lumpur.Malaysia

General Line: +603 2087 8882Fax: +603 2093 9287Website: www.insurance.com.my

Contact:[email protected] (ext. 312) | Hp No: 012 652 [email protected] (ext. 332) |Hp No: 017 649 [email protected] (ext. 321) | Hp No: 012 210 [email protected]

1. Legal issues in relation to claims2. Handling Natural Catastrophe Claims: The Lesson Learnt3. The Fraud Triangle and its Case Study4. Staying One Gear Ahead on Motor Warranty Claims5. How to mitigate claim leakage and improve customer service experience

for medical plans6. Flood Claims Experience in Thailand7. Fraud Investigation in the Malaysian Context8. Latest Claims Solutions – Predictive Analysis in Claim9. Forensic Engineering Investigation

Topic Highlights

Speakers Include:

Who Should attend:

• Claims Managers• Loss Adjusters• Underwriters & Reinsurers• Insurance Brokers• Regulators• Judges/Lawyers• Interested parties

Aaron Le MarquerTilleke & Gibbins, Thailand

Keith NygaardEnvista Forensics Pte Ltd

Ir. Mohd Rasid OsmanMalaysian Institute of Road Safety

Research (MIROS)

Mike DaviesXL Insurance Company SE

Nikos KouvarasSwiss Reinsurance Company Ltd,

Singapore

Andrew FyfeCity of London Police

Harj SandhuNexAssure Group

Mahendran Samiappan, Insurance Services Malaysia

Bruce SwalesEnvista Forensics Pte Ltd

What do we have for you this year?





In light of the demanding world of claims, innovative technologies are used to create a continuously-changing and evolving claims environment. As insurance markets grow and consolidate, speed and efficiency of claims assessment and management processes will become vital necessities which could eventually result in another competitive edge for insurers to differentiate themselves.

The Malaysian Insurance Institute (MII) will set the stage for the International Claims Convention 2018 in Kuala Lumpur on 26 and 27 March 2018 at Sime Darby Convention Centre, Kuala Lumpur with the theme “Claims in A Changing World”.

The two-day convention will look at the changing environment that brings the unpredictable challenges to the insurance industry in managing claims. The topics to be delivered will incorporate perspectives from both domestic and regional contexts. This 8th International Claims Convention will focus on real-life case studies and lessons learned.

PROGRAMMEDay 1 | 26 March 2018 Day 2 | 27 March 2018

8.00 am Registration and Refreshments

9.00 am Welcoming & Opening AddressTBA

9.30 am Session 1:“Legal issues in relation to claims”Jayaveeran Naicker, Partner, Naicker & Assoc

10.15 am Networking Tea Break

10.30 am Session 2:“Handling Natural Catastrophe Claims: The Lesson Learnt”

11.15 pm Session 3:“Staying One Gear Ahead on Motor Warranty Claims”Harj Sandhu,Business Development Director, NexAssure Group

12.00 pm Session 4:“How to mitigate claim leakage and improve customer service experience for medical plans”Nikos Kouvaras,Head, Medical Operations and Claims; & Vice President, Life and Health, Swiss Reinsurance Company Ltd, Singapore

12.45 pm Networking Lunch

2.00 pm Session 5:“The Fraud Triangle and its Case Study”Andrew Fyfe,Detective Chief Inspector, Insurance Fraud Enforcement Department,City of London Police

2.45 pm Session 6:“Flood Claims Experience in Thailand”Aaron Le Marquer,Partner, Tilleke & Gibbins, Thailand

3.30 pm Networking Tea Break

3.45 pm Forum:“Fraud Investigation in the Malaysian Context”

Keynote Presentation: Andrew FyfeDetective Chief Inspector, Insurance Fraud Enforcement Department, City of London Police

Moderator: Dato’ Hj. Syed Moheeb Syed Kamarulzaman, CEO of The Malaysian Insurance Institute

Panelist:• Mahendran Samiappan,

CEO of Insurance Services Malaysia• WanZairiAfhtarIshak,

Director of Investigator, My Private Eye Consulting Sdn Bhd

• Ramakrishnan Kervsseben, Director / CEO, Malayan Adjustment Company

5.30 pm End of day 1

8.00 am Registration and Refreshments

9.00 am Session 8:“Infrastructure Development” - MRT Construction Change

9.40 am Session 9:“Largest Engineering Claims in 2017. Lesson Learn for Insurers in Indonesia”

10.10 am Session 10:“Largest Engineering Claims in 2017. Lesson Learn for Insurers in Malaysia”

10.40 am Networking Tea Break

11.00 am Session 11:“Marine Hull – P&I”

11.40 pm Session 12:“Marine cargo”• Risk in Marine Cargo• Lossesfromdifferentcommodity/packagingMike DaviesChief Underwriting Officer, Marine, Asia Pacific XL Insurance Company SE

12.20 pm Session 13:“IT Solution – Latest Claims management solution – predictive analysis in claimsOrFuture claims: how to leverage AI, Robotics & IOT to revolutionize claims handling process”

1.00 pm Networking Lunch

2.00 pm Session 14:“Crash/repair/adjusterof2025cars”• Whatcartobein2025• Skills that motor claims technician must have

2.45 pm Session 15:“Spoliation of evidence – how much impacts upon a forensic investigation”Bruce SwalesManaging Director, Asia Pacific,Envista Forensics Pte Ltd

3.30 pm Session 16:“Product liability claims investigation”Keith NygaardSenior Technical Consultant,Envista Forensics Pte Ltd

4.15 pm Session 17:“Research on Current update in MIROS”Ir.MohdRasidOsmanDirector, Vehicle Safety and Biomechanics Research Centre, MIROS

5.00 pm Networking Tea Break and End of Conference





* Subjects to change

Name (as per IC) IC No. (New)/Passport No Designation Email

Contact Person: Email Address:

Tel No : HP No : Fax No :

Company Name :

Company Stamp & Address :

PARTICIPANT DETAILS

Cash Payment

Enclosed is a Bankdraft / Money Order no. for RM___________ made payable to The Malaysian Insurance Institute.

Direct Bank In to MII account : 2-64160-00004670

RHB Bank Bhd. G129, Ground Floor, Bangsar Shopping Centre, 285 Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Malaysia.

Telegraphic Transfer in USD to MII account : 6-14165-00000321

RHB Bank Bhd. G129, Ground Floor, Bangsar Shopping Centre, 285 Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Malaysia.

Please charge RM ________________to my credit card. VISA MASTER

Card number : cvv no:

Expiry date : ________________ Cardholder’s signature : ____________________________Note : 1. Price quoted inclusive of 6% GST2. Payment to be made payable to “The Malaysian Insurance Institute” 30 days before the commencement of the programme.3. Participants will not be registered for the programme until payment is received.4. We wish to inform that MII does not accept personal cheques.

PAYMENT OPTIONS (Please tick (√) method of payment)

REGISTRATION POLICY

Important NoticeIn regards to Personal Data Protection Act 2010 (“the Act”), pleased note that your personal data is used, stored, disclosed and processed by MII solely for the Purpose of registering training courses and/or in connection to other MII products or services. Your personal information may also be disclosed or transferred to relevant third party i.e to the industry related associations, industry related companies, government agencies and any of their respective agents. Any inquiries or complaints with respect to your personal information may also be channeled to MII by submitting such request to MII via post, email ([email protected]) or facsimile (03-2093 9287). ............................ Applicant’s declarationI am deemed to have consented to MII to use, store, disclose and process my personal data for the Purpose mentioned above and agree to comply with and be subject to the jurisdiction of all rules and regulation of MII concerning the training courses. Applicant’s Signature :_______________________________________ Date :_______________________________________

• CompletedregistrationformtogetherwithpaymenttoreachMIIatleast5workingdaysbeforethecoursedate.• Reservationcanbemadebyemailorfax.MIIpracticesanoncreditpolicy.Assuch,allcompaniesandindividualsarerequiredtomakepaymentbeforethecommencementofthe

course. But confirmation for places is subject to availability of seat.• MIIreservestherighttoreschedule,changethetrainer,modifythecoursecontentorcancelthecourseduetounforeseencircumstanceswithoutpriornotice.• Contactpersonorparticipantswillbenotifiedthroughtheemail,faxorphoneonthestatusofthecourse.• Anycancellation(s)receivedwithin5workingdaysbeforecommencementdateofthecourseisnotallowedandanadministrationfeeofRM200willbechargedforeachparticipant.

However, replacement of participant(s) is accepted.

DECLARATION

Events Full RateFees in RM (per pax basis) Fees in USD (per pax basis)

1-2 pax 3-5 pax 1-2 pax 3-5 pax

Member 2,100.00 1,800.00 525 450

Non Member 2,300.00 2,000.00 575 500





topic highlights who should attend - ism · as insurance markets grow and consolidate, ... rhb bank...

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