torfp #111: epa it architectural planning support august 5, 2008 information technology solutions...

TORFP #111:

EPA IT Architectural Planning Support

August 5, 2008

Information Technology Solutions (ITS) – Business Information Strategic Support (BISS)

04/19/23Use or disclosure of data contained on this sheet is subject to the “Notice of Restrictions”

contained in the transmittal email accompanying this proposal

Table of Contents

• Introduction 2

• Technical Approach 4

• Schedule of Milestones and Deliverables

17

• Customer and Stakeholder Feedback

19

• Staffing Approach 20

• Task Level Experience 24

• Performance Measures 28

• Quality Assurance 29

• Summary 30



IntroductionUnderstanding the Objective

“ … provide support for the planning, development, documentation, and ongoing support of the EPA Information Technology Architecture function.”

Goals Underlying this Objective

• Support Program Management processes

• Support the development and maintenance of critical architecture artifacts

• Facilitate the communication and documentation necessary to manage the program’s outreach

• Provide in-depth expert analysis for new and evolving technology mandates



IntroductionUnderstanding the Objective

Value of the SRA Team

• No learning curve is required

• SRA has “hands-on” experience with EPA’s infrastructure and its policies and procedures

• We can bridge the gap between technology and policy

• Our team cohesiveness minimizes risk

• ITS-BISS cross-contract coordination and support brings a broad perspective

• Support for PMO, HPO and ITILOB has been ongoing since inception

• In-house expertise augmented with sub-contractor specialties brings depth and breadth

Themes for Realizing SRA’s Value

Build on what is already developed Produce “living” artifacts Leverage SRA’s resources and

presence in other EPA IT areas Apply knowledge gained through hands-

on EPA experience with: Wiki development Portal design and development Collaboration tools Business Intelligence products Identity Management solutions Lotus Notes email implementation

plan Geospatial tool suites

Our commitment to the partnership allows you to fulfill your agreements with stakeholders

Technical ApproachStatement of Work: Overview of Task Areas

TASK AREA 1: Program Management

Facilitate program management processes

Task 1: Stakeholder Requirements Analysis

Task 2: Change Management Process Improvements

Task 3: Governance Committee Support

Stakeholder CommunityOffices and Regions, Programs and Labs

Governance Committees OTOP

TASK AREA 2: IT Infrastructure Analysis and Architecture DevelopmentSupport development of architecture artifacts

Task 1: Infrastructure Requirements AnalysisTask 2: IT Architecture Development

TASK AREA 4: Special Studies and AnalysesProvide in-depth expert analysis

Task 1: Collaboration, Communication, and Content Technologies StudyTask 2 Technology-Specific Studies

TASK AREA 3: Outreach and CommunicationCommunicate architecture to stakeholders

Task 1: IT Architecture Web Site ManagementTask 2: Stakeholder Communication





Technical ApproachTask Area 1: Program Management

• Task 1: Gather and Analyze Stakeholder Requirements– Consult with Agency program

officials and IT practitioners to understand their strategies, business requirements and plans

– Help ensure that the IT Architecture accommodates stakeholder needs

– Ensure that proposed infrastructure optimally supports the Agency’s business, data and applications

Achieving the Goals Map existing business

requirements to architecture Collect additional requirements Conduct gap analysis Propose solutions to fill gaps



Technical ApproachTask Area 1: Program Management (2)

• Task 2: Develop Change Management Process Improvements

– Identify and document the principles upon which EPA’s IT infrastructure change is based

– Develop, document and recommend improvements to the IT Architecture change process

– Assist in administering those processes

• Task 3: Provide Administrative and Subject Matter Support for Governance Committees

– Prepare proposals and presentations to be delivered to Agency IT governance bodies and other senior management officials or groups

– Provide administrative support and subject matter expertise to the Quality Technology Subcommittee (QTS) of the Quality and Information Council (QIC)

– Provide administrative support and subject matter expertise to the IT Standards Committee

Achieving the Goals

Task 2 Review QTS action items for IT

Standards Committee Recommend approach for

architecture change management based on OTOP requirements and constraints

Document approved processTask 3 Leverage pool of experts for

subject matter expertise Follow meeting support best

practices Make best use of graphics team Incorporate IT Technology

branding as appropriate



Technical ApproachTask Area 1: Program Management (3)

Relevant Accomplishments• Supported IT and Security

Architecture Task Order 15 from 9/2005 to 9/2007

• Supported the formulation of IT Standards Committee and assisted with meetings

• Facilitated IMO and IRM data calls for OEI IT strategic planning

• Providing QTS meeting assistance since 2002

• Providing program management support for other technology programs such as PMO, BIAC

• Conducted ITIL maturity assessment for NCC

• Proven use of industry leading expertise for special studies (e.g., wireless)

Critical Success Factors Stakeholder requirements are mapped to

IT Architecture Underlying principles for IT Change

Management are documented IT Change Management is represented

by process diagrams Procedures are developed for administering

change management principles Proposals and presentations clearly

articulate the purpose of the communication and deliver the intended message

Materials are produced on-time and, when necessary, delivered in advance of the meetings

Meeting agenda, presentations, minutes and attendee lists are published to the Web site



Technical ApproachTask Area 2: IT Infrastructure Analysis

and Architecture Development

• Task 1: Analyze Infrastructure Requirements and Make Recommendations

– Analyze the set of technologies currently implemented within EPA to identify trends, issues and opportunities

– Evaluate current, planned and prospective IT infrastructure components and their interrelationships

– Recommend specific courses of action with respect to technology acquisition, implementation, integration or retirement

– Study specific IT infrastructure issues in detail and recommend specific courses of action to OTOP

Achieving the Goals Document technology

requirements using SRA’s Requirements Traceability Matrix

Use experts from the SRA Team to advise on technology issues

Update Standards Profile Deliver White Papers and

Alternatives Analysis with recommendations on specific technology questions

Rely on our proven ability to collaborate with other EPA contractors and coordinate with the EA team




and Architecture Development (2)

• Task 2: Develop IT Architecture– Devise and/or improve the

architectural models and frameworks used to describe and plan EPA’s IT infrastructure

– Develop and maintain documentation related to the EPA IT architecture, including baselines, targets, plans, reference models and standards profiles

– Develop a vision of the future state of EPA’s IT infrastructure that reflects the plans and requirements of EPA senior management

– Identify gaps or shortcomings in EPA’s existing infrastructure and describe the changes in the Agency’s IT needed to overcome them

Achieving the Goals

Develop model/framework for IT Architecture based on TRM and Standards Profile

Identify delta between existing IT standards and requirements

Develop “living” architecture that is pro-active, not reactive

Ensure conformance to applicable EA requirements

Conduct a pilot of mapping the technology layer and applications layer of the architecture for a single program


and Architecture Development (3)

Relevant Accomplishments• Supported IT and Security

Architecture Task Order 15 from 9/2005 to 9/2007

• Supported development and documentation of Technical Reference Model and Standards Profile

• Supported numerous technology assessments (e.g., MS Office, Portal, ETL, WAM, Linux, NOS)

• Provided architecture support across Agency (e.g., EA, RSA, OPPT, OAR, Applications Architecture)



Critical Success Factors

EPA IT Architecture contains a set of technologies that addresses EPA technology needs

Recommendations are clear, concise and present specific actions to address emerging requirements

Documentation clearly and concisely describes the vision for the EPA IT Architecture

The EPA IT Architecture addresses the requirements of key EPA stakeholders

The EPA IT Architecture is not “shelf-ware” but a “living” entity



Technical ApproachTask Area 3: Outreach and Communication

• Task 1: Manage IT Architecture Web Site

– Maintain a Web site that conveys relevant information on EPA’s IT technical reference model, IT standards, infrastructure overviews, and architectural plans to Agency stakeholders

– Update the existing prototype Web site to include information that has become available since its development and to ensure that its look and feel complies with OTOP requirements for Intranet Web content

• Task 2: Communicate with Stakeholders

– Communicate the purpose, principles, components and value of the Agency IT Architecture to Agency program officials and IT managers

Achieving the Goals Implement Web Site changes

based on new requirements Coordinate with OTOP staff to

deploy application Build second phase of Web Site to

incorporate “living” architecture Prepare templates for

communications materials Prepare communication materials

as requested

Technical ApproachTask Area 3: Outreach and Communication (2)



Critical Success Factors

The IT Architecture Web Site is updated to include the most recent information

The IT Architecture Web Site conforms to OTOP requirements

The IT Architecture Web Site allows the chief architect to communicate with EPA stakeholders

Communications materials clearly and concisely deliver the IT Architect’s message

Communications materials conform to OTOP standards

Relevant Accomplishments

• Developed prototype IT Architecture Web Site

• Developed interactive Standards Profile based on the Technical Reference Model

• Developed EPA Portal applications

• Developed ColdFusion applications for EPA and IRS

• Led communications efforts for offices across EPA



Technical Approach Task Area 4: Special Studies Projects

• Process serves as SRA’s standard, CMMi® Level III approach for technology analysis and business case services

• SRA will modify the approach based on the specific requests of the study

• Ensures a consistent methodology to streamline the management of studies

Establish Objectives

Start

Statement of WorkRequirements

Select Evaluation Criteria

Evaluation ObjectivesList of Stakeholders

Identify Alternatives

Evaluate Alternatives

Decide on Solution

Present Recommendation

List of Leading Alternatives

Evaluation Results

Client Approval

Loop BackIdentify more alternativesif the objectives can not

be satisfied

Loop BackRevise evaluation criteriaor methods if inadequate

for evaluation

Peer Review RecordsCM Records

Certification / Release Form

ReferenceDocuments

Loop BackRe-analyze decision if

it does not meet customerexpectations

Evaluation CriteriaTools

Evaluation CriteriaEvaluation MethodsScoring Approach

Tools

Evaluation CriteriaEvaluation MethodsScoring Approach

ToolsRationale

Analysis and Recommendations ReportRecommendations Briefing

Technical Approach Task Area 4: Special Studies Projects (2)

• Task 1: EPA Strategic Directions for Collaboration, Communications and Content

– Conduct Requirements Verification Interviews

• Baseline Environment• Business and Technical Requirements• Assumptions and Constraints

– Perform Gap Analysis of Current Environment

– Develop and Assess Recommendations

– Deliver Summary Presentation• Executive Summary• Introduction - Project Scope and

Objectives• Baseline Environment Description • Key Business Drivers and Detailed

Requirements• Recommended Architecture, Migration

and Deployment Strategy • Potential Vendors and Ability to Meet

Architecture Requirements• Summary and Conclusion

• Burton Group will utilize the Collaboration and Content Management Reference Architecture






• Relevant Accomplishments• Active Directory Study

• ICIS Alternatives Analysis

• Portal Vendor Evaluation

• Microsoft Office Evaluation

• TRI Technology Assessment (Gartner)

• Identity Management (Burton)

• Extract, Transform & Load Assessment (Mimno, Myers & Holum)

• OPM Network O&M Support

Critical Success Factors All studies include participants

pulled from SRA’s ITS-BISS Team with specific experience for the identified subject

Proposed solutions address the specific situation at EPA and include implementable next steps

The approaches align with all known tangential IT projects at EPA

The results speak to impact to the end users



Technical ApproachSchedule of Milestones and Deliverables

Deliverable Number and Name Version Date*

1. Work Plan Draft August 28, 2008

Final Within 10 working days of receipt of comments

2. IT Architecture Web Site Draft October 1, 2008


3. EPA Information Technology Target Architecture Draft November 1, 2008


4. Study and Analysis: EPA Strategic Direction for Collaboration, Communication, and Content Technologies

Draft April 14, 2009


5. Technology-Specific Studies, Analyses, Guidance and Plans

Draft To Be Determined

Final To Be Determined

*Deliverable due dates assume a Task Order award date of August 12, 2008. Due Dates will be adjusted accordingly if Task Order is awarded after August 12, 2008.



Technical ApproachTask Area Products and Outputs

• Task Area 1: Program Management

– Gap analysis identifying infrastructure gaps

– IT Architecture change management process flow diagrams

– Roles and Responsibilities matrix for IT Architecture change management

• Task 2: IT Infrastructure Analysis and Architecture Development

– Requirements Traceability Matrix

– Updated Standards Profile

– Specific technology recommendation white papers

– IT Architecture draft framework

• Task 3: Outreach and Communications– Ongoing Web Site updates

– Phase 2 Web Site incorporating Target IT Architecture

– Communications materials templates

• Task 4– Study Scope Document

– Draft Study Report

– Final Study Report

– Additional products as outlined in the approved scope document



Technical ApproachCustomer and Stakeholder Feedback

• Maintain ongoing customer and stakeholder involvement– Deliver meeting minutes, analysis of stakeholders’ input and

responses to stakeholder questions in a timely manner to maintain ongoing dialogue

– Produce “Deliverable Requirements Specification” document for each contractual deliverable and other significant Task Order products

• Introduce new opportunities for IT Architecture stakeholder input– Validate customer requirements through iterative process

– Include feedback page for IT Architecture Web site

– Develop collaborative workspace for asynchronous discussion of ongoing topics

• Schedule regular status reports with TOPO– Establish recurring meeting schedule with TOPO to discuss the status

of current sub tasks and planned future tasks

– Plan monthly meetings with TOPO to discuss financial status reports

• Adhere to a “Draft – Review – Finalize” deliverable process with internal QA occurring before Draft is delivered



Staffing ApproachOverview

• Key Personnel– Project Manager:

Stephanie Cammarata

– Technology, IT Architecture, and Communications Lead: David Ahern

– Special Studies Manager: David Matta

– Collaboration, Communication, and Content Analysis Lead: Karen Hobert

• Specialized Core Staff– Solution Architect: Jerry Bennett

– Communication and Outreach Specialist: Kate Sijthoff

• Team of Industry Leading Subject Matter Experts

• Pool of Mid-Level and Junior Analysts

SRA combines an unmatched knowledge of EPA with a significant depth of EPA qualifications

SRA ensures no learning curve as we continue to provide core resources that have supported the technology in the past

Specialized dedicated expertise will augment the key staff for technology-focused studies, analyses and planning

Teaming partners such as Burton Group and Gartner further augment SRA’s access to industry leading experts

SRA staffs core competency personnel to an appropriate level of management and support activities

Staffing ApproachKey Personnel

Key Personnel Experience Stephanie Cammarata

SRA Project Manager Senior Management Analyst 30 years experience B.S., M.S.E, Ph. D.

Supporting EPA Business Intelligence and Analytics Center in the areas of requirements management, outreach and communication, application administrative support, strategic business planning

Conducted ITIL modeling of NCC Strategic Plan and managed Maturity Assessment of NCC IT Service Management processes

Conducted analysis and provided meeting support for IMO and IRM Branch Chief Work Group to produce IRM Strategic Plan

Facilitated and provided meeting support for EPA’s IT Standards Committee Designed structure and developed content for IT Architecture Web site Supported development of the Technology Architecture component of EPA’s EA submission to OMB, including

Baseline TA, Target TA, Technical Reference Model (TRM), Standards Profile and Sequencing Plan David Ahern

SRA Technology, IT Architecture and Communications Lead

Management Analyst 9 years experience B.S.

Developed prototype of IT Architecture Web Site Part of development team that developed application for HPO and ITILOB data collection Proficient with application development in several programming languages, database development, business

intelligence systems, Windows and Unix platform administration, and desktop support Developed PMO activities for Business Intelligence and Analytics Center Developed OMB 300 submissions for several EPA offices, including OEI, ORD and OW

David Matta SRA Special Projects Manager Senior Software Engineer 15 years experience MS Certified Processional B.S.

Experienced design, implementation and management of large scale IT systems Provides program support for multiple EPA programs Extensive experience with EPA’s current technologies A strong understanding of the direction of future Agency trends Development of high-level vision and goals, mid-level business requirements and processes, and detailed

technical specifications Development of functional prototypes and production systems Full system testing, including integration, system and user acceptance testing

Karen Hobert Burton Group Lead Collaboration

Communication & Content Consultant

Senior Consultant 18 years experience B.A.

Collaboration and content management platforms, application interfaces, enterprise data management, and business process workflow analysis

Experienced within the software and collaboration applications industry Application development; J2EE, Microsoft SharePoint and .NET Enterprise data management, and server technologies Consultant on application platform collaboration, IT strategy, and IT planning





Staffing ApproachSpecialized Core Staff

Specialized Core Experts Expertise

Jerry Bennett Solution Architect/Technologist 15 years experience B.S., M.S.

Provided project management and architecture analysis and development support for EPA’s Research and Science Architecture (RSA)

Experience leading large-scale information systems analysis, design, development and implementation efforts

PMI-certified Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL) Foundations

Extensive work as a systems engineer and architect Program Manager for a major reengineering and systems renewal effort for a

Wall Street Securities Clearance and Settlement house Kate Sijthoff

Communications & Outreach Specialist 10 years experience B.S., M.S.

Experience in designing and managing communication and outreach efforts for environmental and information technology initiatives

Adept at developing, implementing and evaluating strategic communication and outreach efforts

Skilled at conveying complex environmental and information technology information to general audiences

Supported organizational strategic planning efforts for EPA’s Office of Environmental Information and the Land Revitalization Team



Staffing Approach SRA’s Industry Leading Subject Matter Experts

Technology Subject Matter

Expert Resource Qualifications

Collaboration Mike Gotta Burton Group

Experienced in unified communications, collaboration, social software and networking, strategies for collaboration

Content Management Craig Roth Burton Group

Burton Group Vice President; emphases on enterprise portals, collaborative applications, content management, and content globalization

Data Warehousing Peter Mimno Mimno, Myers & Hollum

Industry’s leading ETL and Business Intelligence expert; conducts seminars for the Data Warehousing Institute on Enterprise Data Warehouse, ETL, and BI

Geographic Information Systems

Jeff Burka Indus

Published dozens of GIS papers; frequent presenter at ESRI conference; lead developer on RCAGIS (DOJ) and Geo-One-Stop TP (DOT) projects

Government Security Regulations

Daniel Blum Burton Group

Internationally recognized expert in the areas of security, directory services, federated identity and electronic messaging; spearheaded the GSA e-authentication initiative

High Performance Scientific Computing

Dr. Roger Foster HPTi

Led NASA study on Grid Computing for Earth Science Applications and DARPA feasibility study of HPC virtual ocean simulations; author of more than 75 related papers and articles

Identity Management Randall Gamby Burton Group

Regular speaker at Catalyst conferences on ID management and directory services; 20 years of systems engineering, information security, and ID management experience

Identity Management Alexis Bor SRA

Extensive experience in implementing directory systems; leadership positions on many standards groups; delivered papers and presentations at national and international forums

Information Assurance Dan Chandler SRA

Extensive experience in Information Assurance (IA) and Critical Infrastructure Protection (CIP) as well as policy and program development, execution and implementation

Infrastructure Architect Guy Creese Burton Group

Burton Group Vice President; emphases on content analytics, enterprise search, records management, and information architecture

Network & Telecom Jimmy Smith SRA

Extensive experience in designing, implementing and developing large distributed information systems; lead telecommunication architect that included a nationwide ATM

Quality Assurance Homan Farahmand Burton Group

Experienced in planning Global IT infrastructure and operations; collaboration, content, identity and security management; performance metrics, and IT financial management

Voice Over IP Irwin Lazar Burton Group

CISSP; numerous published articles on VOIP and various other networking topics; regular speaker at Networld+Interop, VoiceCon, SuperComm, and NetworkingDecisions

WAN James Berry SRA

Experienced technical project and network operations manager; manages specifications for hardware, purchasing, testing, and solution implementation; lead Systems Engineer

Web Services Gene Pfeifer Gartner

Gartner Vice President; emphasis in intranets, extranets, e-business infrastructures, e-business transformation and portals; managed all aspects of IT for Frito Lay and Texas Instruments



Task Level ExperienceOverview

• SRA has provided Technology Architecture and related analysis and assessment support under the ITS-BISS contract and other vehicles

– SRA began supporting EPA at the inception of the Technology Architecture initiative; we understand the history, customer, technology and support requirements

– As the Agency’s PMO support contractor, we support the evaluation, implementation and management of the suite of enterprise tools

– Through our Creative Services Team, SRA is a leading provider of communication and outreach support within OEI and across the Agency

– Expert periodic consultants augment our core staff for on-demand consultation and emerging requirements support

• SRA has demonstrated success providing specialized expertise on a number of engagements

– Identity and Access Management (Burton Subject Matter Experts)

– TRI Assessment (Gartner Subject Matter Experts)

– ITIL Maturity Assessment (SRA Subject Matter Experts)



Task Level Experience: SRAEPA Office of Technology Operations and Planning

ITS-BISS TO 15 Information Technology and Security Architecture SupportOffice of Environmental Information, Office of Technology Operations and Planning, Mission Investment Solutions Division

Dollar Value: $453K

PoP: 9/6/05 – 9/30/07

Contract Type: CPIF

Contract Number: EP-W-05-024

TOPO: Jody Zeugner, OEI/OTOP/MISD, (919) 541-2606

Size and Scope Relevance Complexity Relevance Results Relevance

Provided support to IT Chief Architect preparing components of EPA’s IT architecture

TRM and Standards Profile addressed all of EPA’s current technologies across the entire Agency

Technology Architecture Change Management process address program management needs of an evolving architecture

Conducted special studies as requested by IT Chief Architect

Developed TRM as a framework to categorize the complexity of all of EPA’s existing technologies

Standards Profile documented existing standards for all of EPA’s technologies

TACM process addressed managing the evolving complexity of EPA’s technology architecture

Developed Technical Reference Model and Standards Profile

Developed Technology Architecture Change Management process

Developed prototype IT Architecture Web Site

Provided support for Agency stakeholder meetings

Prepared a special study on host operating systems at EPA, focusing on Network Operating Systems

04/19/23 04/19/23 Page 27

Task Level Experience: SRA Office of Personnel Management (OPM)

OPM Analysis, Alternatives, and Recommendations (AAR) StudyNetwork Management Group

Office of Personnel Management

Dollar Value: $500K

PoP: 9/27/06 – 8/31/07

Contract Type: T&M

Contract Number:

TO BPC510600040

TOPO: Brad Eggers, Contracting Officer Representative, (202) 606-4140 ([email protected])


Design a target technical architecture for the OPM network that meets the requirements of the system owners, including the Federal Investigative Services Division (FISD) suite of applications as they modernize key applications

Ensure that the OPM network and systems infrastructure are highly available, secure and responsive for all users, in compliance with all federal requirements, and scalable to meet current and growing program needs

Developed, piloted and implemented configuration management and change management processes

Gap analysis of the existing network and server infrastructure and development a roadmap to move OPM up the ITIL ladder from 0 to 4

Provided a wide range of architecture support for the PMO, systems engineering, operations (network and server), security, and Federal Investigations Services Division (FISD) program

Assessed technologies supporting the “as is” architecture and proposed a “to be” architecture for the network and servers to support OPM’s FISD program

Developed the pilot for change and configuration management that focused on making improvements to network stability and documentation

SRA met all of the project goals for networks, network assessments, and modernization in the first year

SRA’s modernization plan has met with positive review from both the IT organization and FISD

Provided a high-level implementation view that met with agreement from both network engineering and operations at OPM

The SRA Team was able to compile the first comprehensive accounting of IT costs in support of the FISD at OPM

All technical recommendations have met with client approval

The CIO has said, “I couldn’t be more pleased with the work your team has done, not only from a technical perspective but in truly understanding our organization.”

Task Level Experience: Burton GroupBHP Billiton

Collaboration ArchitectureBHP Billiton (BHPB)

Borke Place

600 Borke Street

Melborne, 3000 Australia

Dollar Value: $180K

PoP: November 2007- March 2008

Contract Type: Fixed Price

Contract Number: Refer to BHP Billiton Collaboration Architecture for reference

POC: Ian Hoyle, Chief Architect, [email protected], +1(61) 3-9609-3015


• Over the past several years, BHP Billiton has ‘standardized’ much of its enterprise collaboration and content management infrastructure on two ‘super platforms’: SAP and Microsoft, as well as EMC/Documentum’s enterprise content management solution. SAP Portal is the enterprise standard platform for global access to enterprise content. Microsoft provides the global infrastructure support in the form of Windows networking, Active Directory and electronic messaging (Exchange). EMC/Documentum is the enterprise document management solution, also supporting Web access to shared folders and content via eRooms.

• Deployment of these multiple, often competing platforms and solutions has led to a confusing strategy with regards to key productivity components needed at the enterprise level

• BHP Billiton Limited has approximately 38,000 employees and 80,000 contractors working in more than 100 operations in approximately 25 countries. As a global company, BHPB occupies industry leader or near industry leader positions in major commodity businesses, including aluminum, energy coal and metallurgical coal, copper, manganese, iron ore, uranium, nickel, silver and titanium minerals, and have substantial interests in oil, gas, liquefied natural gas and diamonds.

• BHPB requested an independent assessment of its current enterprise collaboration and content management infrastructure

• The work was completed as promised including architecture development and answering key questions such as:

1. How best to integrate SAP, Microsoft and Documentum, when these vendors appear to be competing with one another in certain areas, such as collaboration, content management and other areas.

2. Whether Microsoft’s SharePoint should replace existing solutions.

3. Whether to use Java or .Net for application development.

4. What are the optimal Web content management tools for the BHP Billiton environment?

5. Determining whether to continue to expand use of the Verity K2 Search engine or to deploy IDOL, FAST, SAP TREX or others.

6. How to integrate Documentum with the Microsoft Office desktop.

7. What trade-offs exist with various approaches to integrating these environments?



mailto:[email protected]



Performance Measures

Desired Outcomes

Required ServicesPerformance

MeasureAcceptable Quality

Level (AQL)Surveillance Method

Award Fee Determination

OTOP Chief IT Architect seeks support for the planning, development, documentation, and ongoing support of the EPA Information Technology Architecture function

1. Provide Program Management Support for the IT Architectural Program

2. Develop architecture artifacts including baselines, targets, plans, reference models and standards profiles

3. Support outreach and communication via the IT Architecture Web Site and other communication vehicles

4. Provide special studies support in the form of analyses, guidance and planning

Quality of Project Deliverables

Each project deliverable must meet or exceed the acceptance criteria and expectations of the TOPO and his stakeholders established for that deliverable

TOPO and key stakeholders review the draft deliverables and document comments on the Deliverable Receipt and Acceptance Form. SRA will prepare final deliverables based upon comments received from the TOPO on the receipt and acceptance form.

Two-thirds of Award Fee are allocated to Quality and Timeliness of Deliverables measures.

- TOPO will weight the priority for each deliverable for that award fee period

- Award fee will be allocated per deliverable based on the assigned weights

- If SRA meets both the Quality and Timeliness measures for a deliverable, it receives the fee allocated to the deliverable

- If it does not meet both, it forfeits the fee allocated to the deliverable

Timeliness of Deliverables

Deliverables must be delivered within the scheduled timeframe as agreed upon between the SRA PM and the EPA TOPO. TOPO may grant an excusable delay if caused by events outside of SRA control and if requested prior to the scheduled due date.

TOPO reviews the Project schedule and compares actual delivery date to scheduled delivery date

Customer Satisfaction

The TOPO rates SRA at least Satisfactory (Score of 3) on all questions on the SRA Customer Satisfaction Survey

TOPO completes the SRA Customer Satisfaction Survey (CSS) at end of each Award Fee period

One-third of the Award Fee is reserved for an acceptable customer satisfaction survey result.

- If the TOPO rates SRA at least satisfactory in all categories, it will receive the remaining one-third of the award fee for that period

- If not, it forfeits the remaining one-third of the award fee



Quality Assurance

SRA’s corporate commitment to quality is reflected in its Enterprise Life cycle Integration and Technology Engineering (ELITE®) Standard Engineering methodology, the basis for our independent rating as a Capability Maturity Model Integration (CMMI) Level 3 company

Project Activities

Initiation Planning Execution Close-Out

Quality Assurance Activities

Conduct kick off meeting, key

player commitment & involvement

Confirm requirements, review project

plan

Work product inspection,

internal process audits

Program library, document lessons

learned

Draft Work Product

Conduct Peer Review

Incorporate Edits

Conduct QA Review

Submit draft to client

Client Review

QA Confirms Client Edits

Incorporate Edits

Submit final to client

1

2

3

4

5

6

7

8

9

Control

Regular schedule and budget

reviews



Summary

Understanding the Objective

… Ensures efficient and focused task order execution

Technical Approach

… Articulates a systematic approach to the IT Architecture Program

Staffing Approach

… Demonstrates breadth in our staff and depth in our expertise

Task Level Experience

… Shows successful execution of related projects

Performance Measures

… Demonstrate our commitment to succeed

A partnership with the SRA Team enables you to achieve the vision and fulfill the goals of the EPA IT Architecture Program

torfp #111: epa it architectural planning support august 5, 2008 information technology solutions...

Documents

transmittal email

disclosure of data

notice of restrictions

proposal page

ongoing support

handson epa experience

program management task

handson experience