toronto best places to work roadshow | ceridian
TRANSCRIPT
CERIDIAN HCMA CULTURE OF ENGAGEMENT
DAVID OSSIP
CHAIRMAN & CEO
© Ceridian HCM, Inc. All Rights Reserved.
© Ceridian HCM, Inc. All Rights Reserved.
Ceridian is a leading provider of
cloud-based HCM Technology:
• HR, Payroll, Tax & Benefits
• Workforce Management
• Recruiting & Onboarding
• Performance Management
• Document Management
• Workforce Analytics
© Ceridian HCM, Inc. All Rights Reserved.
Ceridian is recognized as a very engaged workplace
Ceridian Rating on Glassdoor
© Ceridian HCM, Inc. All Rights Reserved.
In 2013, our culture was quite different …
© Ceridian HCM, Inc. All Rights Reserved.
We made Employee Engagement our top priority
CUSTOMER
EXPERIENCE
PRODUCT
EXCELLENCE
EMPLOYEE
ENGAGEMENT
21 3
© Ceridian HCM, Inc. All Rights Reserved.
Dayforce Unit Sales
High engagement resulted in real success
© Ceridian HCM, Inc. All Rights Reserved.
HOW WE DID ITLESSONS FROM CERIDIAN’S ENGAGEMENT JOURNEY
© Ceridian HCM, Inc. All Rights Reserved.
1 Encourage open communication
2 Conduct regular employee engagement surveys
3 Align values with your brand promise
4 Measure adoption of company values
5 Build better teams with communication & trust
6 Manage your employer brand
7 Make the workplace a fun place to be
8 Contribute to the communities you work in© Ceridian HCM, Inc. All Rights Reserved.
• Regular town hall meetings
• Management accessibility
• Focus groups
• Leadership summit & team off-sites
• Let’s Talk - [email protected]
1
Encourage open
communication
© Ceridian HCM, Inc. All Rights Reserved.
• Formal survey program
• Communicate the good and the bad
• Discover triggers of engagement and disengagement
• Identify and develop programs for top employee opportunities
• Report progress for each program
• Repeat 2x / year
2
Conduct regular
employee engagement
surveys
© Ceridian HCM, Inc. All Rights Reserved.
© Ceridian HCM, Inc. All Rights Reserved.
COMPENSATION
Job profiling and compensation analysis
with adjustments as required
DIRECT MANAGER
Remove poor performing managers and
provide manager training to the right people
WORK/LIFE BALANCE
Provide a flexible work environment with self-
directed policies – Work@Home, PTO, etc.
ONBOARDING
Focus on the 30-day pre to 90-day
post experience for new employees
TRAINING
Learning and development for job skills,
leadership, professional advancement
CAREER PATHING
Rotational programs, CareerT@lks, career
counseling & mentorships, and internal postings
© Ceridian HCM, Inc. All Rights Reserved.
Fully Engaged Engaged Under Engaged Disengaged
2013 2014 2015
Employee engagement is increasing every year
© Ceridian HCM, Inc. All Rights Reserved.
…and Ceridian is a great place to work!
87% I am able to take time off from work when necessary
87% I can be myself around here
84% People here are given a lot of responsibility
83% I feel good about the way we contribute to the community
83% People care about each other here
© Ceridian HCM, Inc. All Rights Reserved.
3
Align values with your
brand promise
© Ceridian HCM, Inc. All Rights Reserved.
Ceridian CX Day• Meet customers
• Build empathy
• Understand a “day in the life”
Focus on Values• Define & promote values
• Provide leaders with training
• Incorporate values into management
© Ceridian HCM, Inc. All Rights Reserved.
• Validate understanding of brand and values
• Understand communication & roll-out effectiveness
• Capture employee sentiments
• Identify cultural pressures and conflicts
• Learn how to recognize and reinforce adoption
4
Measure adoption of
company values
© Ceridian HCM, Inc. All Rights Reserved.
5
Build better teams with
communication & trust
• Employee onboarding
• Recruiting
• Performance Management
• Engagement Check-Ins
• Personalized Feedback Delivery© Ceridian HCM, Inc. All Rights Reserved.
Relatability - build
trust through better
communication
Team Relatability and communication styles show how to interact
© Ceridian HCM, Inc. All Rights Reserved.
Daily check-ins communicate engagement levels
© Ceridian HCM, Inc. All Rights Reserved.
Relatability - build
trust through better
communication
Personalized coaching teaches how to motivate
© Ceridian HCM, Inc. All Rights Reserved.
• Used in vendor assessments
• Important and honest culture feedback
• Requires active management
• Personalized Feedback Delivery
• Helps to recruit top talent that will resonate with culture
6
Manage your
employer brand
© Ceridian HCM, Inc. All Rights Reserved.
Fun@Work
(new logo coming)
7
Make the workplace a
fun place to be
© Ceridian HCM, Inc. All Rights Reserved.
8
Contribute to
the communities
you work in
© Ceridian HCM, Inc. All Rights Reserved.
1 Encourage open communication
2 Conduct regular employee engagement surveys
3 Align values with your brand promise
4 Measure adoption of company values
5 Build better teams with communication & trust
6 Manage your employer brand
7 Make the workplace a fun place to be
8 Contribute to the communities you work in
© Ceridian HCM, Inc. All Rights Reserved.
LET’S TALK