toronto best places to work roadshow | ceridian

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CERIDIAN HCM A CULTURE OF ENGAGEMENT DAVID OSSIP CHAIRMAN & CEO © Ceridian HCM, Inc. All Rights Reserved.

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Page 1: Toronto Best Places to Work Roadshow | Ceridian

CERIDIAN HCMA CULTURE OF ENGAGEMENT

DAVID OSSIP

CHAIRMAN & CEO

© Ceridian HCM, Inc. All Rights Reserved.

Page 2: Toronto Best Places to Work Roadshow | Ceridian

© Ceridian HCM, Inc. All Rights Reserved.

Page 3: Toronto Best Places to Work Roadshow | Ceridian

Ceridian is a leading provider of

cloud-based HCM Technology:

• HR, Payroll, Tax & Benefits

• Workforce Management

• Recruiting & Onboarding

• Performance Management

• Document Management

• Workforce Analytics

© Ceridian HCM, Inc. All Rights Reserved.

Page 4: Toronto Best Places to Work Roadshow | Ceridian

Ceridian is recognized as a very engaged workplace

Ceridian Rating on Glassdoor

© Ceridian HCM, Inc. All Rights Reserved.

Page 5: Toronto Best Places to Work Roadshow | Ceridian

In 2013, our culture was quite different …

© Ceridian HCM, Inc. All Rights Reserved.

Page 6: Toronto Best Places to Work Roadshow | Ceridian

We made Employee Engagement our top priority

CUSTOMER

EXPERIENCE

PRODUCT

EXCELLENCE

EMPLOYEE

ENGAGEMENT

21 3

© Ceridian HCM, Inc. All Rights Reserved.

Page 7: Toronto Best Places to Work Roadshow | Ceridian

Dayforce Unit Sales

High engagement resulted in real success

© Ceridian HCM, Inc. All Rights Reserved.

Page 8: Toronto Best Places to Work Roadshow | Ceridian

HOW WE DID ITLESSONS FROM CERIDIAN’S ENGAGEMENT JOURNEY

© Ceridian HCM, Inc. All Rights Reserved.

Page 9: Toronto Best Places to Work Roadshow | Ceridian

1 Encourage open communication

2 Conduct regular employee engagement surveys

3 Align values with your brand promise

4 Measure adoption of company values

5 Build better teams with communication & trust

6 Manage your employer brand

7 Make the workplace a fun place to be

8 Contribute to the communities you work in© Ceridian HCM, Inc. All Rights Reserved.

Page 10: Toronto Best Places to Work Roadshow | Ceridian

• Regular town hall meetings

• Management accessibility

• Focus groups

• Leadership summit & team off-sites

• Let’s Talk - [email protected]

1

Encourage open

communication

© Ceridian HCM, Inc. All Rights Reserved.

Page 11: Toronto Best Places to Work Roadshow | Ceridian

• Formal survey program

• Communicate the good and the bad

• Discover triggers of engagement and disengagement

• Identify and develop programs for top employee opportunities

• Report progress for each program

• Repeat 2x / year

2

Conduct regular

employee engagement

surveys

© Ceridian HCM, Inc. All Rights Reserved.

Page 12: Toronto Best Places to Work Roadshow | Ceridian

© Ceridian HCM, Inc. All Rights Reserved.

Page 13: Toronto Best Places to Work Roadshow | Ceridian

COMPENSATION

Job profiling and compensation analysis

with adjustments as required

DIRECT MANAGER

Remove poor performing managers and

provide manager training to the right people

WORK/LIFE BALANCE

Provide a flexible work environment with self-

directed policies – Work@Home, PTO, etc.

ONBOARDING

Focus on the 30-day pre to 90-day

post experience for new employees

TRAINING

Learning and development for job skills,

leadership, professional advancement

CAREER PATHING

Rotational programs, CareerT@lks, career

counseling & mentorships, and internal postings

© Ceridian HCM, Inc. All Rights Reserved.

Page 14: Toronto Best Places to Work Roadshow | Ceridian

Fully Engaged Engaged Under Engaged Disengaged

2013 2014 2015

Employee engagement is increasing every year

© Ceridian HCM, Inc. All Rights Reserved.

Page 15: Toronto Best Places to Work Roadshow | Ceridian

…and Ceridian is a great place to work!

87% I am able to take time off from work when necessary

87% I can be myself around here

84% People here are given a lot of responsibility

83% I feel good about the way we contribute to the community

83% People care about each other here

© Ceridian HCM, Inc. All Rights Reserved.

Page 16: Toronto Best Places to Work Roadshow | Ceridian

3

Align values with your

brand promise

© Ceridian HCM, Inc. All Rights Reserved.

Page 17: Toronto Best Places to Work Roadshow | Ceridian

Ceridian CX Day• Meet customers

• Build empathy

• Understand a “day in the life”

Focus on Values• Define & promote values

• Provide leaders with training

• Incorporate values into management

© Ceridian HCM, Inc. All Rights Reserved.

Page 18: Toronto Best Places to Work Roadshow | Ceridian

• Validate understanding of brand and values

• Understand communication & roll-out effectiveness

• Capture employee sentiments

• Identify cultural pressures and conflicts

• Learn how to recognize and reinforce adoption

4

Measure adoption of

company values

© Ceridian HCM, Inc. All Rights Reserved.

Page 19: Toronto Best Places to Work Roadshow | Ceridian

5

Build better teams with

communication & trust

• Employee onboarding

• Recruiting

• Performance Management

• Engagement Check-Ins

• Personalized Feedback Delivery© Ceridian HCM, Inc. All Rights Reserved.

Page 20: Toronto Best Places to Work Roadshow | Ceridian

Relatability - build

trust through better

communication

Team Relatability and communication styles show how to interact

© Ceridian HCM, Inc. All Rights Reserved.

Page 21: Toronto Best Places to Work Roadshow | Ceridian

Daily check-ins communicate engagement levels

© Ceridian HCM, Inc. All Rights Reserved.

Page 22: Toronto Best Places to Work Roadshow | Ceridian

Relatability - build

trust through better

communication

Personalized coaching teaches how to motivate

© Ceridian HCM, Inc. All Rights Reserved.

Page 23: Toronto Best Places to Work Roadshow | Ceridian

• Used in vendor assessments

• Important and honest culture feedback

• Requires active management

• Personalized Feedback Delivery

• Helps to recruit top talent that will resonate with culture

6

Manage your

employer brand

© Ceridian HCM, Inc. All Rights Reserved.

Page 24: Toronto Best Places to Work Roadshow | Ceridian

Fun@Work

(new logo coming)

7

Make the workplace a

fun place to be

© Ceridian HCM, Inc. All Rights Reserved.

Page 25: Toronto Best Places to Work Roadshow | Ceridian

8

Contribute to

the communities

you work in

© Ceridian HCM, Inc. All Rights Reserved.

Page 26: Toronto Best Places to Work Roadshow | Ceridian

1 Encourage open communication

2 Conduct regular employee engagement surveys

3 Align values with your brand promise

4 Measure adoption of company values

5 Build better teams with communication & trust

6 Manage your employer brand

7 Make the workplace a fun place to be

8 Contribute to the communities you work in

© Ceridian HCM, Inc. All Rights Reserved.

Page 27: Toronto Best Places to Work Roadshow | Ceridian

LET’S TALK